Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotDouglas Allen Barkingside!!
I bought my first new property with through Douglas Allen in Barkingside. Joe was helpful from start to finish - the whole way through the process, very friendly too. Kept me up to date with the details and chasing up when necessary. Hasan was also very helpful.The solicitors (JSLAW) who were recommended by Douglas Allen were very efficient and straightforward.I do not hesitate to recommend friends or family.A.Kamberi
Agron · 6 March 2019
Agent replied · 28 October 2024
Dear Agron, Thank you for your kind recommendations for both our company and JS Law one of our panel solicitors. Being helpful and available is certainly how we really help our clients move forward on their life's journey. We fully understand that during the sales process there will be speed bumps along the way and being there to ensure these are dealt with in a positive and friendly way is how we can really make the difference.We look forward to helping anyone you know moving forward.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotA1 experience
I found Will Nash advice when I was trying to get a mortgage was brilliant. He cut through all the jargon for me and consaquintly got my mortgage approved. Advised me on my options and always available to talk or ask questions. Steve Ford was also insightful on general enquires for the purchase of my first house.
You really can't go wrong with support that I was given.
Thanks guys
Brendan
Brendan · 1 October 2015
Agent replied · 28 October 2024
Dear Brendan,I am glad that Will was able to do for you what he has done with hundreds of other Douglas Allen customers over many years. During that time he has helped so many people finance their home purchase whilst saving them much time and money, I would even go so as to say he is probably the most successful Mortgage Advisor in the country yet still provides the 'personal touch' as you have commented on.Steve and Will be thrilled with your 5 Star review and I am sure will join me in wishing you well in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
GoogleHighly Recommend Demi from this branch to join you on your property viewing.
She is professional and helpful and a credit to this company.
Marie · 23 August 2024
Agent replied · 22 October 2024
Hi Marie,
Thank you for your kind review - we will pass this on to Demi and the team! We're delighted to hear that you would recommend our services to others.
Thanks again,
Douglas Allen
★★★★★ 5/5
TrustpilotMaureen has been amazing since we…
Maureen has been amazing since we decided to sell with Douglas Allen, she has been so approachable and incredibly communicative through out the pandemic. Maureen would call in on me just to make sure i was okay! Now as the market has been essentially opened back up again we have viewings we never thought possible and she is still as tenacious as ever. Really happy!
Georgina · 19 May 2020
Agent replied · 28 October 2024
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
★★★★★ 5/5
TrustpilotIm currently in the process of selling …
Im currently in the process of selling my house with Douglas Allen (Basildon branch). Every member of staff I have liaised with has been very professional and helpful, particularly Joelle. I've found so far that they've helped with every step in a very friendly and professional manner. They're easy to get in touch with and respond immediately to any questions I have. I would highly recommend this agent to anyone.
Lisa · 17 May 2017
Agent replied · 28 October 2024
Dear Lisa, Thank you for taking the time to add your feedback about the Basildon office and especially Joelle, we appreciate that moving home can be a stressful time and by returning calls and helping people in a friendly and professional manor certainly helps to smooth out any bumps along the way.We always want to be there whenever needed to ensure we deal with any requests as soon as possible, I appreciate you recommending our service and look forward to helping anyone you know in the future.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotBarkingside
The stressful process of buying a home for the first time was made infinitely smoother thanks to Rumel Miah, who was a consistent and reliable point of contact. Rumel was extremely attentive and provided invaluable advice and insight to the buying process. Faisal Hussain helped with securing a mortgage, and I am very grateful for his knowledge and efficiency. Andy Dumas was also very helpful towards the end when I needed help chasing up solicitors. Fantastic team!
N · 6 May 2023
★★★★★ 5/5
Trustpilot100 stars for both Arbaz and Hasan 😊…
100 stars for both Arbaz and Hasan 😊 Top agents in the UK! Arbaz has been absolutely amazing in helping us secure our dream home. Honestly these guys are just the best peoples agents ever. They dont think of you as a number but a person, they are extremely polite courteous and treat your transaction as if it was their own. Arbaz cant thank you enough...you are a peoples agent always keeping your promise and getting back to us promptly with any questions we may have had....you are in our eyes thes best estate agent in the UK. Your proffessionalism and patience and determination to help us secure our dream home will ALWAYS be remembered and definately we will let people know of you and to only go to you as they wont be let down. what a wonderful journey it has been. Thanks Arbaz and team!!!!!!
Nabila · 27 January 2023
★★★★★ 5/5
TrustpilotExcellent Service
Luke and Ray were excellent in getting my property sold for the price I wanted. I was previously on with another well known (but very inexperienced) agency in the area who were unable to get any offers on my house in 3 months. Within a few weeks of being with Douglas Allen I had a few offers one of which I accepted and successfully completed thanks to these guys. It was a pleasure working with them and would highly recommend if you want experienced, professional and helpful agents. Thanks guys!! Hope to work with you again in the future
Karis · 23 January 2023
★★★★★ 5/5
TrustpilotGreat service
The sale of my house was very simple with Gregory Moore at Douglas allen Woodford. He was different to other agents I have dealt with in the past and guided me the whole way. Even on his day off Steve was there to help with the offers. Overall I was very happy with the whole transaction. I was sold and completed within 2 months as Greg promised so thanks again.
Mr · 17 March 2016
Agent replied · 28 October 2024
Dear Mr Turner, Thank you for your feedback regarding Greg and Steve at the Woodford Green branch. I am pleased to hear that Greg guided you through the moving process from start to finish. I hope you will be happy in your new home.Thanks againRob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotGreat team
Great team, Steve and Khaleesha were second to none when it came to getting my property on site quickly. They already had people on their books looking in my area so a good amount of viewings compared to other agents from the start. They sold my property very quickly, I have already recommended them to several people and will continue to do so.Thank you so much!!! x
Deborah · 26 March 2019
Agent replied · 28 October 2024
Dear Deborah,Thank you so much for your kind words and 5 Star assessment of our Woodford Green office who you have recently sold your home through. Both Steve and Khaleesha are exceptional at what they do, always giving a 'premium service' at all times.Thank you very much for your custom and indeed for your recommendations!Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
GoogleWe have had a fantastic experience selling our property with Douglas Allen. Greg worked closely with us and always kept us updated. We completed in 3 months from accepting an offer thanks to Greg and Natasha. They were both professional and friendly to have supporting us throughout. We were very impressed and would recommend using them!PositiveResponsiveness, Quality, Professionalism
Mrs · 23 October 2021
Agent replied · 22 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,
Douglas Allen
★★★★★ 5/5
TrustpilotWill Nash
Our experience with Will Nash was second to none: What he does not know about the mortgage industry could probably be written on the back of a postage stamp. Not only was he helpful and proactive on behalf of his clients, his knowledge of the market ensured that he would obtain the best solutions with alternatives. I would not hesitate to use his services again or pass on any recommendations.
Dave · 14 January 2016
Agent replied · 28 October 2024
Dear Mr Ferguson,Thank you for your 5 Star assessment of Will Nash, your words are very kind and much appreciated.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotJust want to say thanks to Abbie and Chloe …
Just want to say thanks to Abbie and Chloe(Basildon Office ) for helping me to rent out my house so quickly . Both were always available for any support and were on top of things . Many time they helped us on things which were not planned in advance . Much Appreciated , will love to work again in future . Best of Luck to both . regards Manoj
Manoj · 12 August 2017
Agent replied · 28 October 2024
Manoj, We look forward to working with you to ensure that your home is rented out in the same efficient way moving forward, our aims is to ensure that we rent our properties for the best possible monthly rent, whilst ensuring that the property is empty for the shortest possible period. We fully understand that the support and advice that you are given throughout the lettings process is also very important.We look forward to working with you and anyone you know for the futureKind regardsPaul Ingleton, Associate Operations Director
★★★★★ 5/5
TrustpilotThank you!
After spending a long tiring two years looking for a home, I was recommended these agents by a friend. I mainly dealt with Will for my mortgage product, and Asena, Sarah they both kept us well informed of all new properties every week! Great work girls well worth going to them if your looking for a helpful agent, I couldn't thank them all enough! :-)
Anita · 17 January 2020
Agent replied · 28 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotDouglas Allen have been fantastic
Douglas Allen have been fantastic. They have helped us from start to finish. Also reassuring us throughout, and when I got stressed telling me not to worry . A massive thank you to Joelle who was my little angel, she was so experienced and guided me and my family throughout. I would recommend Douglas Allen to anyone thinking of moving. They are professional and experienced in what they do.
Lesley · 10 May 2017
Agent replied · 28 October 2024
Dear Lesley Ann,Your feedback that our Basildon office has been fantastic is always much appreciated, I will pass on your comments that Joelle has been your little angle as this is exactly the service levels we aim to achieve on every occasion, it is through the training and development of staff we ensure that the service levels and experience to guide you through what can be a difficult time are achieved.I wish you and the family all the very best for the future.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
GoogleA very helpful team.supported us throughout.a special thanks to Caroline and natasha for their extra help .
David · 22 November 2024
Agent replied · 8 December 2024
Hello David,
Thanks for your review, we're delighted you're happy with our service. We're thrilled to hear that Caroline and Natasha were able to provide you with the extra help you needed. It's always our goal to be here for you every step of the way.
Best regards,
Douglas Allen
★★★★★ 5/5
TrustpilotKhaleesha Loveday was proactive re property purchase
Khaleesha Loveday was proactive, professional and responsive in relation to helping us find a property.We really appreciate all her support in a closing a deal in this fiercely property competitive market especially in the are we were looking for. We recommend Douglas allen and Khaleesa for their proactive approach and seamless process in place and speed due to vast experience they have in this market.Best Amal Simothy
Amal · 9 January 2019
Agent replied · 28 October 2024
Dear Amal,Thank you very much for posting this 5 Star review of how Khaleesha and her 'VIP' service helped you find your new home, she will be delighted with your recognition of her.We wish you much happiness in your new home.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
GoogleGreat experience selling my property with Douglas Allen. Phebi was so friendly and brilliant to deal with throughout and Alex & Andy made it all a very smooth and easy process. Thank you for all your help ⭐️
Megan · 23 October 2023
Agent replied · 22 October 2024
Hi Megan,
Thank you for leaving us feedback! We're so happy to hear how great your experience has been with our Wickford team and particularly how brilliant Phebi, Alex and Andy have been throughout. We'll pass your kind words along.
Best wishes,
Douglas Allen.
★★★★★ 5/5
TrustpilotHighly recommend Christy at the Wickford branch
Thank you Christy at Wickford for helping me with my property search. Although I didn’t buy a home with Douglas Allen in the end, I wanted to say that I always found Christy the most helpful compared to other agents I would ring. She’s friendly, knowledgable and listened to all of my needs. If I could hire her as my own personal agent I would!
AGS · 11 December 2019
Agent replied · 28 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 5/5
TrustpilotEast Ham office
I want to say a big thank you to all the team at the East Ham branch. I think the friendliest estate agents I have ever met. They remind me of a little family! I want to give a special mention to Waseem, Maureen, Hasan and Faisal. They have been very proactive in my search for a BTL property. Very accommodating and flexible with viewings. Really impressed. Thank you!
Laura · 31 October 2016
Agent replied · 28 October 2024
Dear Ms Halicioglu,Many thanks for your kind words regarding our Wanstead office and your 5 Star review. Ray and Abu will be extremely pleased with your recognition of their service and efforts to find you a suitable property. We simply want to be as helpful as possible and stand out amongst the competition - something that we call 'Outpassioning!'.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotExcellent professional service
Jill, Carl and the team at the billericay branch were excellent . Very professional and we instantly felt at ease following a very poor experience with a competitor. There is no doubt that you are more expensive than your competators however we are confident that the property will sell in their hands
Tony who took the photographs consulted us throughout the process So a very good experience all round
Mr · 23 June 2015
Agent replied · 28 October 2024
Dear Mr & Mrs Armitt,Thank you very much for your kind comments relating to our Billericay office and in particular to Gill, Carl and Tony, they will be delighted to hear how their efforts have impressed you so much compared to your with experience another agent.I am confident in Gill and her team being able and most willing to secure a successful sale of your home.Regards, Jon Holden, Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotAmazing service
We have recently started the process of putting our house up for auction. Stuart from the Wickford Branch has provided us with amazing guidance, support and reassurance from the start. With current circumstances being an uncertain time to sell your property, we still have every assurance this will go ahead as smoothly and successfully possible with the help of Stuart and the team.
Laura · 26 April 2020
Agent replied · 28 October 2024
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
★★★★★ 5/5
GoogleThis was an extremely difficult process and the whole team at Douglas Allen helped us. Special thanks to Terry and Andy the mortgage broker as we really liked a house and helped us with everything. Highly recommended
Brunilda · 23 October 2023
Agent replied · 22 October 2024
Hi Brunilda,
Thank you for your review. It's great to hear that our team at the Wickford branch of Douglas Allen were able to help you through such a difficult process. Thank you for the recommendation, we'll pass your kind words along.
Best wishes,
Douglas Allen.
★★★★★ 5/5
GoogleAmazing service from Demi and Natasha . Bought my house through Douglass Allen , they were professional, polite and kept me up to date right the way through the whole process . Returned calls and emails immediately. Never had a service like this from an estate agent. Highly recommend.
Linda · 1 June 2025
Agent replied · 24 October 2025
Hello Linda,
We're happy to hear about your experience with Demi and Natasha at our branch. Thank you for your generous review.
Thanks again,
Douglas Allen
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