Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAbbie and Chloe have been...
Abbie and Chloe have been absolutely amazing. Both so friendly and lovely and made the experience of moving so easy and as stress free as possiible. Abbie is always in touch and let’s us know we are always free to call with any questions even the most silly to any problems we might have in the future. Couldn’t recommend them highly enough. Both fantastic ladies and if I have the opportunity will be sending people their way!
Shaunii · 5 March 2018
Agent replied · 28 October 2024
Dear Shaunii, It is so good to hear that your experience with the Lettings team in Basildon helped you make your move as stress free and easy as possible. Being in contact and available to help with any questions or concerns you may have will always make the experience a pleasure rather than open up any concerns.I wish you all the best in your home, you know where we are if we can help any further and as you say we look forward to helping anyone else you knowKind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotI’d like to say a big thanks to Richard…
I’d like to say a big thanks to Richard and all the team at Woodford for helping us find our new home, the service we received was brilliant, after our purchase fell through with another agent, he took the time to understand what we wanted and gave some good advice, showed us some great houses and they turned a stressful time into a positive experience, I couldn’t recommend them highly enough. Puts other agents to shame
James · 23 November 2018
Agent replied · 28 October 2024
Dear Mr Holdforth,Thank you very much indeed for your kind words and 5 Star review of our Woodford Green office and in particular Richard there. He will be absolutely delighted he was able to help you find your new home and move forward in life.On behalf of the whole team I wish you many years of happiness there.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotChelsey Baldwin
All of the team at Douglas Allen Basildon have been great, friendly and professional. Sales Progressor Chelsey has been professional, encouraging and helpful all the way through a difficult and extremely long drawn out sale and purchase. She always returned my calls when asked to, made many more on my behalf and she made many a stressful problem easier to bear with her positive outlook and upbeat sense of humour. I would highly recommend Douglas Allen to anyone.
Francesca · 22 August 2016
Agent replied · 28 October 2024
Dear Francesca, thank you for the feedback on Chelsey from the Basildon office. We are fully aware that delivering on promises certainly helps during a stressful sale period, I am pleased that her sense of humour and upbeat approach certainly helped. As a company we have specialists to assist with the sales progression and ensure that wherever possible the sale is progressed as quickly as possible.Thank you again for taking the time to give us your feedback.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotThanks Douglas Allen Woodford
Thanks Douglas Allen Woodford I had a few agents round to see my home. I chose Douglas Allen as they seemed to know the market the best and had a lot of evidence to support their figures. I was really pleased with the service throughout and once I had sold they continued to update me right up until I handed over the keys. Special thanks to Steve and Keith who were the key players in my move.
Jessica · 30 September 2017
Agent replied · 28 October 2024
Dear Jessica,Many thanks for your 5 Star review regarding the sale of your home through our Woodford Green office. Steve, Keith and the whole team are not only local experts in the true sense of the term having worked in the local area for many years, they are also extremely passionate about what they do too with a complete focus on helping our customers through what can at times be a stressful period.On behalf of us all, thank you very much for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotDouglas Allen were a nice company to …
Douglas Allen were a nice company to deal with. They were not your typical pushy agent but they were assertive. There were a few problems throughout the legal process once we had sold but Keith took each one in his stride with Steve taking a hard line with our buyers when they started delaying the process. It all fell back into place with a no nonsense approach and we moved last month. Very grateful to you all.
Paul · 28 September 2017
Agent replied · 28 October 2024
Dear Mr Williams,Thank you very much for your review and your 5 Star rating of our Woodford Green office, in particular Steve and Keith. Both are true 'property professionals' and would see it as their duty to make your move as stress free as they possibly could.We never fail to realise there are many agents for you to choose from and I am delighted to hear that your decision to place your faith in Douglas Allen has been vindicated.Sincere thanks for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotExcellent service provided by Stephen and the Team at Douglas Allen
Excellent service provided by Stephen Ford. Stephen was a huge help in selling a property for us and went over and beyond to make sure that our property got sold. With buyers delaying matters, and all sorts of logistics going wrong, Stephen and the team were there on hand to go the extra mile to help us achieve our goal. Thank you to Stephen and the team!
Zara · 26 August 2021
Agent replied · 28 October 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotBrilliant Service
We received brilliant service from Michelle and the team at Chadwell Heath branch.when we put our house on the market recently.Michelle came to our house and explained everything and answered our questions, made filling the forms easy & on our open days Michael, Adrian & Leyla were excellent with the viewers making everything very easy for us. We would have no hesitation in recommending Douglas Allen Chadwell Heath to friends & family first class service. Mary O'Driscoll
Customer · 28 July 2016
Agent replied · 28 October 2024
Dear Mary, thank you for taking the time to comment on the service that you have received from our Chadwell Heath office and the staff named. It is always our aim to ensure we make the moving process for clients as easy as possible, looking to help them from the day we first meet right through until completion. It is also great to hear that the open day was a complete success which is a excellent way to ensure that we maximise the interest and reduce the stress for all involved.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 4/5
TrustpilotBarkingside estate agents
This is our first house purchase and we have been very happy with Douglas Allen Barkingside branch. Ummad was the person that we first met when viewing and felt straight away that he was someone that could trust and he knew a lot about the property. There were some teething problems, however we were reassured by Ummad and Daniel. We would recommend Douglas Allen as a good all round estate agent and their local knowledge was excellent.
Jon · 17 June 2016
Agent replied · 28 October 2024
Dear Mr Saltmarsh,Thank you very much for your kind comments regarding our Barkingside office, Dan and Ummad will be genuinely pleased they were able to help you successfully purchase your first home.On behalf of all of us I would like to wish you many years of happiness there.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
GoogleI recently bought a house from Douglas Allen in Wickford I should say people working there are very helpful and polite.
I would like to thank you all very much in Wickford brunch.
Mansour · 27 September 2026
★★★★★ 5/5
TrustpilotExcellent service from Douglas Allen, Chadwell Heath Branch
I had a really positive experience buying multiple properties with the Chadwell Heath branch of Douglas Allen, particularly in comparison to some of the other estate agents in the area. The phone was always answered, calls always returned and there was a good level of communication throughout the entire process. Ben and Emma were particularly helpful and made me feel like a valued customer. The branch run a very efficient and friendly service and come highly recommended!
Niaomi · 7 February 2016
Agent replied · 28 October 2024
Niaomi, I am pleased to hear your feedback and the experiences you have had with the Chadwell Heath office, we always strive to ensure that our service is at the highest level possible and work with our clients to ensure that we help them wherever possible. One of our key aims is to ensure that we keep in regular contact with clients and return calls aiming to reduce the stress levels and making the move as smooth as possible. Thank you for taking the time to add your feedback and we all look forward to helping you and your friends and relatives again in the future. Kind regards Paul Ingleton Associate Operation Director
★★★★★ 5/5
TrustpilotThank you Janine!!
Just wanted to say a huge thank you to Janine Briggs (wansted office) Janine has been instrumental in securing our new home. It was a complicated and frustrating transaction but Janine was calm, efficient and proactive throughout the whole process, keeping us updated at every hurdle (and there were a few!!) We are very grateful to Janine for going above and beyond the call of duty during an extremely stressful time. Sterling work Janine.. thank you!!
Sarah · 11 August 2017
Agent replied · 28 October 2024
dear Sarah,Thank you for making your kind comments regarding the unsung hero that is Janine in my Wanstead office.Janine has so much experience and knowledge in the sales progression field that she now plays such a major role in what we do.Thanks againRob.wadeAssociate Operations Director
★★★★★ 5/5
TrustpilotMichelle Idugboe from Chadwell Heath…
Michelle Idugboe from Chadwell Heath branch of Douglas Allen was great to meet and extremely kind and professional approach. I highly recommend her if you are looking to sell or buy a property.
Izzy · 30 January 2026
Agent replied · 23 September 2026
We're so glad to hear about your positive experience and kind words regarding our team member's professionalism and helpfulness. We truly appreciate your recommendation!
★★★★★ 5/5
TrustpilotSold the house professionally!!!
I have just sold my house with Douglas Allen and I must say that Michelle and her team has dealt with professionally. Always answering my calls and dealing with the viewings very good. We have dealt with different agencies before them and with no luck. But the way they have done it, it was very good and fast. I can recommend very much. They will help you as much as they can.
Alecs · 5 November 2019
Agent replied · 28 October 2024
Dear Alecs,Thank you so much for posting your 5 Star review relating to the sale of your home through our Chadwell Heath office. I note the differences you say you experienced between us and the other 3 agents you dealt with previously and am glad Michelle and her team came up trumps. All are extremely enthusiastic about helping our customers and take immense pride in providing a premium service throughout what can sometimes be a stressful process.On behalf of the entire team I would like to thank you for your custom.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotGizem was very professional and …
Gizem was very professional and efficient in her dealings with me.I explained the type of property I was after and she stuck to the guidelines I had provided and did not try to steer me away from what I in mind. She sent multiple optipns and very quickly I found one that I really liked.She was helpful and provided all the necessary information and very very patiently answered all my questions(as a first time buyer).
Raliah · 11 December 2017
Agent replied · 28 October 2024
Dear Raliah,As you say understanding the clients needs and being on hand to help through what can be a difficult process is our aim on every occasion. I am pleased to see that Gizem has certainly helped you not only find your dream home, but also take away any concerns by being on hand to help.I wish you the very best in your new home, we will always be here to help you or anyone your know.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotChingford Branch
I would like to thank the Chingford Branch and their continued efforts to find us our next forever family home. A special thank you and praise to Jess who in my opinion is an asset to the branch who always goes the extra mile to help and assist and a delight to speak with if you ever have any concerns or issues and very professional in her approach with a can do attitude. Thank you Jess.
Kerry · 17 April 2016
Agent replied · 28 October 2024
Dear Ms Dean,Thank you very much for your kind comments regarding our Chingford office and in particular Jess. She is someone who has a real passion to help all customers fulfil their 'dream move' and will be delighted that you have chosen to recognise her efforts with a 5 Star review.I hope your search comes to a successful conclusion soon, I am sure Jess and the rest of the Chingford team will stop at nothing to see that it does!Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotDouglas Allen Barkingside
I walked into all the estate agents down the high street but no one was as helpful as Douglas Allen. Ummad was very keen to help me with my search. He took everything on board and has helped me secure a lovely house. I feel like there was no time wasted. I will in future not waste my time by walking in to other estate agents I will only be using and recommending Douglas Allen Barkingside.
James · 6 November 2015
Agent replied · 28 October 2024
Dear James,Thank you very much for your 5 Star review of Ummad at our Barkingside office. We really do go out of our way to help more than anyone else. We call this 'Outpassioning' and I am delighted that you have bared witness to this and that it has impressed you so much.May I wish you much happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotSold!
I have just sold my flat after trying unsuccessfully with another agent. Steve from Douglas Allen was confidant he could help and showed me evidence of many local sales the branch had achieved. Greg was brilliant on the viewings and I moved last week. Thanks to Keith too and I am glad I decided to switch as I think I would still be on the market if I had stayed with the smaller agent.
Karen · 7 January 2018
Agent replied · 28 October 2024
Dear Karen,Thank you for taking the time to post your 5 Star Review of our Woodford Green office with regards to the sale of your home. I am glad you found the success you wanted via Steve and his team who are true professionals.We never forget there is a huge amount of choice when it comes to choosing an agent which is why we really do everything we can to be 'Best in Class' which I hope you have benefitted from.Thank you for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 4/5
TrustpilotProperty Sale
I am very happy with the service I got from Douglas Allen. David Tomlins in particular was very helpful. David took instruction to market my house and arranged for an open house on A Saturday, on the Tuesday I had a phone call from David to advise me that there had been a number of offers.I was very impressed that it had taken less than 3 weeks from instruction to sold. My thanks to David.
Jean · 22 September 2016
Agent replied · 28 October 2024
Jean, Thank you for your feedback, Open days are certainly a successful way if managed correctly to assist you in building the competition between buyers and allowing us to have the choice of the right buyer for you. We are very focused in finding not only the best possible price but the buyer that suits your personal requirements. I will pass on your comments to David and the team at Hornchurch.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 1/5
TrustpilotWould avoid at all costs
Would avoid at all costs. Over price your house then encourage you to drop the price after a week when it has no interest.Constantly say they’re emailing and calling potential buyers, when the website statistics say different. Everything is done at a snails pace. After we switched estate agents they left the house up for sale in the window for 3 weeks even though we weren’t selling with them anymore… that’s how absent minded they are. If you want a stress free and smooth sale go with Temme English. If you want to sell your house for £20k less than it’s worth go with Alex at Douglas Allen.
Hannah · 7 July 2023
★★★★★ 5/5
TrustpilotFantastic service
We have been very impressed with the service received from Douglas Allen. In particular Lisa Allen and Jack Spittlehouse have both been amazing. They both worked so hard to sell our property and have been a joy to deal with. 22 years ago we purchased our house through Douglas Allen and they have been just as fantastic 22 years later when we sold it.
Lisa · 22 August 2021
Agent replied · 28 October 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotWill Nash
Will Nash has been my mortgage advisor for nearly four years now. I couldn't have asked for a better service from him. He is so helpful, hardworking and supportive, he always gets the best offers to suit me and my mortgage needs and is so efficient when doing so.
I would highly recommend him to anyone needed the same services. I couldn't ask for a better person to advise and do the job for me.
Sula · 11 January 2016
Agent replied · 28 October 2024
Dear Sula,Thank you for taking the time and trouble to post this 5 Star review, Will will be delighted he has been able to help you over the last 4 years.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotExcellent service!
I got registered recently with Douglas Allen estate agent in Chadwell Heath. I found them really customer focused, well organised, helpful, agents. I was well informed and explained about everything. Emma has been dealing with me so far and I received a really helpful service she has been very kind and impressive with me. And also I want to thank Russell who also was great. Over all excellent experience. Keep it up guys. Many thanks.
Richard · 5 October 2015
Agent replied · 28 October 2024
Dear Mr Galajda,Emma and Russell will be delighted you have recognised them in this way. Thank you very much indeed for taking the time and trouble to post your positive comments.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotExcellent service
I must say I have been searching with Douglas Allen Chingford and I have found Jess and James extremely helpful they have kept me updated always make time for me and have tried their hardest to find me a home. I have now found a house unfortunately not with Douglas Allen but the experience I received from James and Jess was second to none and in the future they would be the first I'd call.
Mr · 3 October 2015
Agent replied · 28 October 2024
Dear Mr Moore,It is kind of you to find the time to report on how happy you have been with the service provided by James and Jess at our Chingford office, I am sure they will be delighted they have left such a good impression on you.Thank you for your endorsement and I wish you much happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotExcellent service and very helpful
Hello. My wife and I found Douglas Allen estate agents extremely helpful and kind. From the start Chloe Costa and Abbie Wilson were our point of contact and were always there to assist us and keep us updated. They were very helpful and very patient in answering all our questions and we are extremely pleased with their services and we thoroughly recommend them. Special thanks to both of them.Thank you Chloe and Abbie.
Ashwinviji12 · 22 February 2018
Agent replied · 28 October 2024
Dear Ashwin, Thank you for taking the time to add your comments on the Douglas Allens Letting team, renting out a property for many clients can be very daunting and we are fully aware that we need to be on hand to help you through all the information to ensure that your home is let out professionally and complies with all the current rules and regulations, we are always on hand to steer all our clients through this. Also we pride ourselves in having a great Property Management service to ensure that your home is fully looked after moving forward. We look forward to helping you all they way moving forward.Kind regardsPaul Ingleton - Associate Operations Director
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