Douglas Allen Wickford reviews in Basildon

★★★★★ 5/5

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Will Nash

We purchased our first house with Douglas Allen in 2010. If it was not for them, I am not sure we would be able to step on the property ladder at the time. The mortgage advice we received from Will Nash made all the difference. He has been our mortgage and re-mortgage advisor ever since. He is always miles ahead in his knowledge and understanding of the property market and the clients' financial situation. We would highly recommend Will to anybody who is after a quality mortgage advice.

YuliyaS · 10 January 2016

★★★★★ 5/5

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Will Nash

I am really happy and satisfied with all the mortgage and finance services from Will Nash at Douglas Allen. I enjoyed working with him and he really works as a dedicated account manager. Very responsive by e-mails even though it is a bit difficult to get him on phones since he moves offices and on appointments but he does get back for e-mails and by call-back to my calls. He is very professional and also helpful, friendly, flexible, dedicated, focused and clever too. Sometimes he comes and help you beyond what he has to provide. Thanks Will Nash for all my successful applications Regards P Sara

P · 10 January 2016

★★★★★ 5/5

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Will Nash

Will Nash is an extremely trustworthy and knowledgable mortgage adviser. We were asked to seek his confirmation of affordability when our offer was accepted, and it was to our good fortune that he did. He uncovered some serious flaws in the original advice we were given and significantly changed our approach to funding the purchase, meaning we own more of the property from the outset. Unfortunately we had some issues during the purchase process (through no fault of DA or Will), and he did everything in his power to escalate and push through. Without his support and commitment I'm convinced it would have been a very different outcome. We owe the purchase to Will and wouldn't hesitate to recommend him to fiends and family. We will certainly be back when the mortgage is due. In our opinion there's nothing Will doesn't know - he is simply exemplary at his job. It's a god send that we found him!

Daniele · 9 January 2016

★★★★★ 5/5

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Will Nash

I had an excellent experience using “Mortgage Matters direct” and couldn't be happier with the work they did for me. My adviser Will Nash was consistently outstanding, from answering my initial phone call until completion, which was months later. I simply cannot praise him highly enough. He was efficient, knowledgeable, flexible, reliable and supportive throughout the process, he handled all documentation very quickly and accurate, he took the time to understand my needs then searched the whole market and recommended a mortgage suitable for my needs. I received a mortgage offer very quickly and without hassle. I will definitely contact Mortgage Matters Direct again when I need to re-arrange my mortgage in future & I would recommend them to anyone looking for mortgage.

Razi · 9 January 2016

★★★★★ 5/5

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Will Nash

Will Nash was recommended to me by a friend and I would never consider using anyone else. He has moved me through 2 purchases quickly, completely stress free and I have recommend him to numerous other people. Owing to the difficult nature of my profession, it was important to have a mortgage advisor who was knowledgable of the market and who I could trust to get the best deal. Will has these qualities and more, and is always easily contactable for advice.

Lee · 9 January 2016

★★★★★ 5/5

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Will Nash

In 2010, 2013 and 2015 I made 5 of the best decisions I've ever made. 2 being the purchase of my houses that I made decent profits on and the other 3 decisions being choosing Will Nash as my mortgage advisor on 3 occasions. 2 to buy those 2 houses and my latest great decision to call upon his services again most recently on a purchase of a flat. The service I received was excellent. Everything was made to seem straight forward. Will is very knowledgable about the property market and provided me with very useful advice on every occasion that I've met with him. I would absolutely recommend his services not only to people who are buying their first property but also people very familiar with the process. Thanks for all your help Will.

Andrew · 8 January 2016

★★★★★ 5/5

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Great Quality Advice and highly professional

Having been recommended the mortgage brokerage service at Douglas Allen, I wasn't disappointed. Will Nash was incredibly professional from start to finish, replying quickly to any queries I had and ensuring I got the best mortgage for my situation in life. Unlike certain other providers, there was no 'sales' feel, nor any pushing towards a particular product - He stated the benefits of each mortgage and let me make the final decision. Considering how much time and effort he put into securing the right mortgage for me, I'm very happy with the small cost involved and will certainly be approaching him in 2 years time when my fixed term ends.

Holly · 8 January 2016

★★★★★ 5/5

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Excellent Service from Barkingside Branch

It is not easy selling the house from Australia with 11 hours time difference but Daniel and his team made all possible. Big thanks to them. Our special thanks to Daniel, extremely professional, answering all our questions and helping us through the completion of our sale. He was responding to our questions no matter what time of the day through whatsapp. It was very much appreciated. We would certainly recommend anyone who needs to sell their property. Thank you. Thevan

N · 21 December 2015

★★★★★ 5/5

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Douglas Allen - Woodford

Great team in Woodford, everyone involved with the sale of our property has been really helpful. Our special thanks to Steve. Extremely professional, kind and helpful, answering all our questions and helping us through the completion of our sale! Selling a house is a stressful experience but Steve really helped us through this process particularly when we needed him to step in, his guidance was very much appreciated. We would certainly recommend him to anyone who needs to sell their property.

Lucy · 16 December 2015

★★★★★ 5/5

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Great service from Chadwell Heath

I recently dealt with Les , Danny & Ben in the Chadwell Heath branch and they were superb from the start of the sales process until completion , they managed to get us an amazing price for my late mothers home which was great as we really didn't want to let the house go cheap as it held so many memories to us . I can honestly say that I will be using this office again to sell my own property next year some time.

Charlotte · 14 December 2015

★★★★★ 5/5

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Excellent Service

Douglas Allen Chingford provided us with excellent service whilst looking for our new home. They kept us updated of properties as they hit the market, with the staff being professional, knowledgeable and courteous. We were using a few agents in the are, and Douglas Allen provided the best service by far. We have recently exchanged on our next home. I have to say a huge thank you to Natasha who whilst solicitors weren't talking to each other, managed to ensure that we exchanged with completion on time. She kept us fully updated through each step, and is worth her weight in gold. She has the patience of a saint. A real asset to have on your team!!!

Daren · 11 December 2015

★★★★★ 5/5

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Douglas Allen - Wickford - Professional service and tremendous staff!

From the very first telephone enquiry to even after the completion date, everyone involved with the sale of my mothers property were extremely professional, courteous, kind and helpful. Sadly my mother passed away during the sales process and during this very difficult period the team at the branch acted exemplary showing compassion and understanding whilst professionally managing all parties involved in the sale. I would like to especially praise and thank Hazel for the way she handled the marketing of the property and for always being on hand and available to escort potential buyers on viewings and always communicating feedback efficiently and quickly. Also special thanks to Rebecca for keeping me informed and chasing the solicitors and keeping me updated. Many thanks. Gary Bass

Gary · 30 November 2015

★★★★★ 5/5

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Douglas Allen East Ham

I was rang by several agents as my property was for sell online with one agent. I had a call from your head office I spoke to a very nice girl on the phone and she has advised me she would be sending Maureen round to see me to discuss everything the moment maureen walked through the door her friendly approach and like ability factor stood out from the other agents she spent a lot of time explaining how her and the team would be different from the others. I have found the service to be excellent and professional Maureen is very knowledgeable and I would defiantly recommended Douglas Allen East Ham for anyone selling or buying a property. I also want to say a big thank you to Andrew and Charlotte for all their support!! Kind regards Aysha

Ash · 29 November 2015

★★★★★ 5/5

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Great support

I recently bought a property through the team at Douglas Allen Basildon. Even after I had my offer accepted they helped me extensively. The purchase took a lot longer than expected and there were several problems along the way. I would personally like to thank Chelsey and Joelle who were amazing. Chelsey unfortunately had to listen to a lot of moaning but remained professional and supportive throughout. Towards the end Joelle put in a lot of work and is the main reason I was able to complete when I did. Thank you!

Tanya · 18 November 2015

★★★★★ 5/5

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Fantastic and friendly estate agents for both buying and selling

Bought our flat from Douglas Allen 2 years ago and after the excellent service we received then, decided to sell it through them this year. Fantastic and friendly service - Rob was very helpful in giving us a realistic valuation and talking us through the options available to us, and then managed to far exceed our expectations in terms of the final offer we received, within days of going on the market. Lucy was also very helpful in arranging viewings and liaising with our buyers. Throughout the process the team kept in regular contact and were always happy to answer any queries. I highly recommend them - both for buying and selling

Sally · 17 November 2015

★★★★★ 5/5

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Friendly & Helpful Staff, First Class Service All Round.

I offered my flat to several agents to sell. Douglas Allen were by far the most efficient & organised. Steve Ford and his team at Woodford were always readily available and, as well as getting me the best offer by far on the property I was selling, sent me regular updates on new properties as soon as they came on the market and ultimately helped me find the right mortgage for my new apartment. I also had access to all viewings and feedback via a very user friendly website which kept me in the loop at all times. In short, I would highly recommend anyone who is looking to sell their home to look no further than Douglas Allen.

Anthony · 5 November 2015

★★★★★ 5/5

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What can I say about Daniel Bourne?

From the moment we met this young man, we knew him to be trustworthy, honest and would do his very best for us. He is extremely knowledgeable and professional and has made selling our house hassle free and a pleasure not a chore. He is very passionate about his job and has gone the extra mile for us - even hand delivering our Contract to the Buyer's Solicitors! I would have no hesitation in recommending Daniel and his team at the BARKINGSIDE Branch - they have been a pleasure to deal with.

Barbara · 5 November 2015

★★★★★ 3/5

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Excellent up to the point of sale agreed wish the experience was same later

I chose Douglas Allen after shopping around local agents. They were not cheapest but I was really impressed with how they presented their selling approach to me. Jonjo is really good. He already had potential buyers in mind when I was signing up. My sale was agreed within a week! Really quick. This is where my experience with them changed. After sale staff is a let down. I had no communication for weeks and then I was referred to a person whose phone will go to voicemail 90% of time. This is not an over statement. I have to do a lot of chasing and even that doesn't ensure I get answers I need. This killed the excitement of buying the new house I am buying from proceeds of this sale. In nutshell, will you get a good price for your house yes, will their staff take the hassle of selling a house from sale agreed to completion? No. Update on reply: Normally I wouldn't do it but I note in the reply the company has accepted the praise but not the criticism and reply is in fact bit sarcastic to mention sales progressor cant do solicitors job, who is expecting them to? If you think a great job is done in this case where first contact from sales progressor was made more than one month after sale was agreed and then I was always having to chase for answers then I am cringing for weeks coming up to completion, how things are going to be. A fair reply would have been: take the praise as well as criticism on the chin and improve where you are lacking based on feedback. If your aim was not to improve service after hearing from customers and just to have nice reviews then you shouldn't be inviting people to give reviews.

Miss · 3 November 2015

★★★★★ 5/5

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Super Star Agent

‘A huge thank you to Les and his team at Douglas Allen for the constant input Selling a property can be a timely and sometimes stressful experience, but from start to finish Douglas Allen were keen to handle all aspects of the process ensuring the purchase ran smoothly. We would highly recommend Douglas Allen to anyone who is looking for a highly professional, motivated and genuine agent. From experience we believe Les and his team to be one of the few agents in Chadwell Heath that should pride itself on customer care. We will be most confident to use this agent In the future. Thanks again.’ Wendy

Wendy · 2 November 2015

★★★★★ 5/5

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Thanks

Thanks to Greg and his whole team at Woodford Doulas Allen office for their help with finding me a property. They seemed to have the majority of properties to look at in the area and always rung me when they came on rather than me chasing as I had to with other agents. Greg and Steve seemed to be down to earth and guided me in all the right directions.Thanks for all your help and I would recommend to all.

Nick · 23 October 2015

★★★★★ 5/5

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Great service, Incredible Support

Having a Sales Progressing Service in itself is a great asset and one that really works. I was very fortunate to have Nicolle Eustration as my Sales Progressor. My transaction should have been easy and hassle free. There was an eager buyer and an eager seller with no chain at all. One awkward solicitor however turned this simple transaction into something more convoluted. Without Nicolle's patience, tenacity and dogged determination this transaction could have easily fallen through. Nicolle was a great support through this whole process and kept me updated throughout. Nicolle really went over and above to ensure this transaction went through. I can't recommend her and this service highly enough.

Keith · 21 October 2015

★★★★★ 5/5

Trustpilot

Thanks Les

Last month we had the difficult job of choosing an estate agent to sell our home we called out three local agents one of which was Douglas Allen in Chadwell Heath. We booked the time in with Douglas Allen and an hour or so later we recieved a call from Les the branch manager who asked us if he could swap the time of our meeting around as he wanted to meet with us after we had seen the other agents as he felt we would be highly impressed with his company compared to the others, we didn't really mind so we agreed to see Les in the evening instead of the afternoon ,we had the other agents out and were pleased to get valuation prices that were within £5,000 of one another, then Les came round and changed everything his passion and energy was evident from the minute he arrived at our home and we found him to very helpful and his marketing techniques seemed more in depth than the other agents, his pricing was also £15,000 higher which was great to hear. To cut the long story short within an hour of meeting Les we were convinced enough to sign on the dotted line with him and agreed to pay him £3,500 more in commission than we had been quoted on the proviso that we would get more money than the others had quoted, true to his promise Les and his team most notably Danny & Emma helped us have stack loads of viewings on our home and we ended up selling on sealed bids or best offers as Les called it for roughly £17,000 more than our asking price, in the end we now feel that the extra £3,500 commission was a great deal and we think we certainly got the better end of this particular deal. It is with out hesitation that we thoroughly reccomend Douglas Allen to anyone looking to sell for a great price in the Dagenham area.

Richard · 3 October 2015

★★★★★ 5/5

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Delivered what was promised and much more

I recently instructed Douglas Allen in Chadwell Heath to sell my home and met with Les the branch manager . I was planning on waiting until next year to sell my home but thought I would get a valuation done early to see what I was working with financially. I met with one other agent in addition to Douglas Allen but in truth I was blown away by the advice I was given by Les and the method he suggested I should use to sell the house was called best offers which is a form of sealed bids, by using this method Les was very confident that he would sell my home for the best price and as the market is currently so busy he was adamant that I should market the property now rather than the new year. I found Les to be extremely confident in his marketing and strategy and although the other agent was also good he didn't seem to have as much about him as Les did so I instructed Les to sell the home expecting good interest but remaining slightly reserved just in case it didn't pan out as Les promised. What followed was unreal we had two prearranged open days in which around 150 people came to view my home during a 4 week marketing campaign, the only way that anyone could purchase the house was to submit sealed bids to the agent and when I came to see Les after the period had finished to review my bids I was astonished to find that I had received around 20 offers for the house and have now sold it for £35,000 more than my asking price and £50,000 more than the other agent valued at. Les & his team in Chadwell Heath were superb throughout the process and I will have to drop them in a bottle of something nice when I finally move to show my appreciation.

John · 19 September 2015

★★★★★ 4/5

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Alan and Katrina

This was our first experience with a buy-to-let property and the first time for many years we have been involved in buying a property. In general we were very happy with the friendly and attentive service we received from the staff at Douglas Allen Chingford and were particularly impressed by Natasha's efficiency and willingness to follow up on all our inquiries. The problems we encountered seem to us to be due to the complex relations between the different agencies involved in the process. This resulted in delays and also in an error (whose source we still don't know) which resulted in us borrowing more than we intended. We also feel that Kally is overstretched because although she is very knowledgeable she wasn't always able to return our calls. We were less impressed with the solicitors. Until Chanel came on the scene - and also thanks to Natasha's interventions - we found it difficult to communicate with them and there were mistakes in the sending of our account statements. On reflection we would have preferred working with our own solicitors.

Alan · 24 August 2015