Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMassive thanks to Natasha Tomlins
My purchase took 11 months to complete and we experienced some last minute problems which almost resulted in the purchase falling through. Had it not been for Natasha’s persistence in chasing all parties involved, I am certain we would not have completed before my mortgage offer expired. Cannot thank her, Steve and the team enough.
Dean · 6 August 2020
Agent replied · 28 October 2024
Good afternoon Dean, Thank you for taking the time to write this review, especially with you kind words about Natasha, Steve and the rest of the team. I'm sure they will greatly appreciate your comments and I'll be sure to pass them along.Kind regards,Danielle
★★★★★ 5/5
TrustpilotVery happy with the service from Steve…
Very happy with the service from Steve and the team at Douglas Allen in Woodford. Two agents failed to get a result and those months of wasted time cost me a few thousand. Glad Steve had a plan and I felt confident that we were in safe hands. Great work from khaleesha too in her help with the solicitors.
Jim · 3 November 2018
Agent replied · 28 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 5/5
TrustpilotGreat service
Even though we haven’t found our ideal property yet Tai has been extremely helpful, calling whenever there is something new on the market. He is extremely friendly and is going above an beyond to help us find what we are looking for!
Pearl · 17 October 2022
Agent replied · 28 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 5/5
TrustpilotPersonal service
We've had a great experience so for with the East Ham branch of Douglas Allen. Our first contact was Waseem who has listened closely to our requirements and worked hard to give us the attention and options we are looking for. Waseem was less of a hard sales man and more of a trusted advisor. I'll definately use Douglas Allen again.
Rebekah · 20 September 2016
Agent replied · 28 October 2024
Dear Rebekah,Thank you for your great feedback regarding Waseem in the East Ham office, we spend a lot of time training and developing our staff so the public receive the service that you have enjoyed. Please keep spreading the word. I hope you find your dream home if you haven't already .Thanks AgainRob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotExcellent service
Faisal Noor at Douglas Allen in East Ham High Street was very helpful and amiable person who helped me obtain my mortgage fast and efficiently. Faisal was always willing to help solve any matters raised concerning mortgage. A professional service from start to finish. Im very please with his service and will no doubt recommend Faisal to my friends and family.
Khairul · 7 May 2016
Agent replied · 28 October 2024
Dear Khairul,Thank you for your 5 Star review concerning our Mortgage Advisor Faisal Noor at East Ham. Having the best help and advice when buying a home is absolutely crucial as if can affect matters for the next 25/30 years, you are in good hands with Faisal as he is an expert in These maters along with all of Douglas Allen's and Mortgage Matters Direct's Mortgage Advisors.We look forward to helping your friends and family too in the same way.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotDynamic Staff, Excellent Service
I am very satisfied with my service from Douglas Allen Estate Agent in Chadwell Heath. The process was smooth and well balanced.
I would be very happy to recommend in the future.
Wonderful team, with great spirit and very helpful.
Special Thanks to Danny & Emma for being so sharp and so helpful at all times. Well done Team!
Jenny Powell
Jenny · 30 November 2015
Agent replied · 28 October 2024
Dear Ms Powell,Thank you for posting this 5 Star review of the service you have received from our Chadwell Heath office and in particular Danny and Emma that you make special mention of.The key word for us is "Help" as it is something that runs throughout our training and I am pleased that this is exactly what you received from our team.Thank you for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotAmazingly efficient, thorough service
From first meeting through to completion of sale, Douglas Allen in East Ham were amazing. They generated massive interest in the property - around 100 people came to two open days - and managed this well. A few obstacles arose during the conveyancing, but Andrew Bilby ensured these were all resolved. A great team of people - I strongly recommend them.
Jonathan · 27 November 2015
Agent replied · 28 October 2024
Dear Mr Bickley,Thank you very much for your 5 Star review, it's great to hear how successful our East Ham office have been in selling your home. It's kind of you also to mention our Sales Progressor there, Andrew Bilby. All our Progressors do such a sterling job of in helping our clients at every step of the transaction and ironing our many problems along quite a complex process, it still surprises me how few agents actually go to the expense of employing these dedicated people.Thank you again for pointing out the success of our Open Houses and how well it was managed, that takes some doing with 100 people however that's how we're able to gain the very highest prices for our Sellers.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotExcellent. First class service
Having used other agents with no result I switched to Douglas Allen in Barkingside where Dan and his team came up with a different strategy to get my home sold. Within just 3 weeks they had several offers and I ended up accepting an offer over the asking price.
Such a great team of people, head and shoulders above other agents.
Christine · 13 October 2015
Agent replied · 28 October 2024
Dear Christine,I am delighted that Dan and his team were able to get such a great result for you, if truth be told they take much pride in doing so for numerous customers of ours!We have a very unique and thorough strategy of marketing homes and frequently succeed in gaining sales where other agents don't. I am very glad that you personally have benefitted from this.Thank you very much for deciding to use Douglas Allen.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotVery friendly helpful service
We used Douglas Allen to rent are property and received a great service.Abbie was very helpful and professional at all times and responded to emails and questions straight away. We had a few issues with the landlords paper work but again Abbie went out of her way to resolve these and get us moved in as soon as possible.
Pat · 4 May 2018
Agent replied · 28 October 2024
Dear Pat,Sincere thanks for your kind words and 5 Star review relating to our Basildon Lettings operation and in particular to Abbie there who sounds to be instrumental in finding you your new home.On behalf of the whole team I wish you much happiness there.RegardsJon Holden - Managing Director
★★★★★ 5/5
TrustpilotHighly recommend
I would highly recommend Joanna and her team at the Basildon letting office, I’ve had outstanding service and they have been very helpful and approachable. Very pleased.
Jackie · 14 December 2023
Agent replied · 28 October 2024
Hi Jackie,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how outstanding you've found the service to be throughout.Best wishes,Douglas Allen.
★★★★★ 5/5
GoogleMinimum fuss, catered for my viewing times due to work commitments, Phebi was prompt and understanding. All in all a great experience so far, fingers crossed for completion soon!!
Chris · 23 October 2023
Agent replied · 22 October 2024
Hi Chris,
Thank you for leaving a review for our Wickford team! We're delighted to hear how the team, and especially Phebi, have been able to make this a great experience for you so far.
Best wishes,
Douglas Allen.
★★★★★ 5/5
GoogleTerry and Stuart at Douglas Allen have really helped with finding our new home. At each step of the process, I have felt they were both attentive and also listened to my needs. We have gone through mortgage advice as well as solicitors and cannot fault their approach to finding a property. Highly recommend Terry and Stuart at the Wickford branch.
Kirsty · 23 October 2023
★★★★★ 5/5
TrustpilotDouglas Allen!
Douglas Allen have been amazing at helping me and my partner out on buying our first home. We can’t thank Anthony and Samuel enough they have been a massive help in our journey. We have been supported all the way through if we ever needed to ask any questions either one would help us out and be at the end of the phone. We would highly recommend.Thank you so much!
Abby · 8 February 2023
★★★★★ 5/5
GoogleStuart and his team have been amazing throughout my whole process of selling my house through the covid 19 , regular updates and just checking to see if my family are safe and well , will differently recommend once covid 19 is over and things are back on track
Thanku very much xx
Sam · 23 October 2020
Agent replied · 22 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,
Douglas Allen
★★★★★ 5/5
TrustpilotAndrew Bilby at Chadwell Heath was…
Andrew Bilby at Chadwell Heath was absolutely brilliant, without him I do not think our sale would have gone through, he smoothed out any problems we encountered along the way, he kept us informed all the time and we cannot thank him enough.We would also like to thank Michael and Michelle for their optimism (they were right)!
Janet · 2 April 2019
Agent replied · 28 October 2024
Dear Janet, Thank you for your feedback on Andrew our Sales Progressor, as a company we fully understand that you need the right people doing the right roles. We are quite unique by having sales progressors who are solely responsible to ensure they are on hand to help push the sale through and deal with any speed humps that come up during the transaction. I will also pass your thoughts back to Michael and Michelle and ask them to keep up the optimism so they can help many more clients moving forward.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotMy Sale
Linda O'Donnell is excellent at what she does. She is very friendly and helpful. Linda knows exactly what she is doing and will keep you up to date every step of the way. Linda is professional, empathic and is prepared to go that exact mile for her clients. Excellent job Linda.
Leena · 30 March 2021
Agent replied · 28 October 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotWill Nash
Will Nash was absolutely brilliant with helping me and my partner buy our first house. Will was very knowledgeable and completely took care of everything from start to finish. Always kept us updated and made us feel at ease throughout the process. I have recommended Will to all my friends who are also looking to buy as he was excellent!
Sevgi · 11 January 2016
Agent replied · 28 October 2024
Dear Sevgi,Thank you very much for your review and recommendations, Will will be delighted.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotGreat team, great service
the team in the woodford office have been great, Riana helped me find my home after searching for 8 months and kept me updated through what could have been a very scary process. I want to give a special thanks to Lisa who had helped me get a great rate on my mortgage as well.
Larshisha · 7 February 2020
Agent replied · 28 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotProfessional service putting customers first.
I have bought and sold many properties over the years, I have never had the customer service support which I got from the team at Douglas Allen in Woodford. I would like to personally thank Steve Ford and Greg Moore for their support thought out the process which is always a stressful time when buying or selling.
😀😀😀
Balli Bassi
Balli · 27 November 2015
Agent replied · 28 October 2024
Dear Balli,Thank you for your kind comments corning our Woodford Green office and in particular, the customer service support you received from Steve and Greg. They really do take enormous pride in running the most helpful and professional business and will be absolutely delighted that you have recognised their efforts in this way.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotAmazing service!
The sales guys at the Basildon branch were very professional and efficient. The sales progressor Chelsey was my absolutely amazing throughout the whole process when my first sale fell through, she helped pushed things through to gaining a new buyer and then a completion within 28days from the start of the new year! Couldn't have done it without her!
Rachael · 22 February 2017
Agent replied · 28 October 2024
Dear Rachael, I am very pleased to hear your feedback on the Basildon office and especially Chelsey our dedicated sales progressor. We find that by having our Sales team fully focused on achieving your the right buyer and then having a dedicated sales progressor certainly assists in achieving the move as quickly as possible.I would like to wish you the best for the future and please let everyone you know how we have helped you with your move.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotI would like to just comment on how…
I would like to just comment on how very helpful Jess at the Chingford Branch has been. Nothing is too much trouble for her. She helped me secure my (potential) dream house when other estate agents failed, just when I thought all was lost she came up trumps. Thanks so very much Jess! A credit to the company!
M · 16 March 2018
Agent replied · 28 October 2024
Dear M Bodden,Thank you for posting your 5 star review regarding Jess in the Chingford Office.Our aim is to Help our customers achieve their dream move and it sounds like Jess has done this for you.I will pass on your comments to her for you.Thanks againRob WadeAssociate Operations Director
★★★★★ 4/5
GoogleThough we did not purchase a house through Douglas Allen, we just want to thank Demi for her helpfulness and friendliness since our initial contact. Out of all the estate agents we had dealt with she had by far the most proactive in helping us find properties and the most approachable :) .
Danielle · 26 March 2024
★★★★★ 5/5
TrustpilotThe whole system moved very quickly and…
The whole system moved very quickly and without any hiccups at all. Natasha Mercieca was instrumental in all of this coming together and I have to say that I thought her whole effort was absolutely first class!! Natasha kept on top of everything and also kept everyone updated on a regular basis. First class job from Natasha!!
David · 24 July 2018
Agent replied · 28 October 2024
Hi David,Thank you for taking the time to post your 5 star review regarding Natasha at our Billericay office. Natasha does a first class job in helping our customers through the buying and selling process.I hope you will be happy in your new home.Rob WadeAssociate operations Director
★★★★★ 5/5
Trustpilot5 Star Customer Service!
We had a great experience with the whole Chadwell Heath team. The friendly team always kept us up to date with our sale and how it was progressing. We had numerous offers on our property so we could find the perfect buyer for us. Overall fantastic experience with the whole team, especially Danny who exceeded all of our expectations.
Emma · 7 October 2015
Agent replied · 28 October 2024
Dear Ms Morris,Danny and our Chadwell Heath office will be very grateful of your kind comments. They are renowned for going out of their way to secure successful sales for their homeowners and to progress the transaction through to a successful completion. We know what a stressful time this can be which is why our Sales Progressors and our online tracker will keep our customers updated every step of the way which I am glad you found so beneficial.Our marketing is designed to generate the highest level of interest to secure the best buyer from the Offers we receive, it's great to hear that you are passing your home on to "the perfect buyer" as you say.Thank you very much for your custom and may I take this opportunity on behalf of us all to wish you much happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
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