Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotDouglas Allen Barkingside - Very Helpful and Professional
The Douglas Allen team were very helpful and knowledgeable throughout the process of selling my home and buying a new property. They were very professional throughout and sought to resolve any issues immediately, despite the challenges presented.They worked as a team and ensured someone was always available to respond to queries. Many thanks to Chloe Brito, James Edge, Trejuan Simpson, Chelsey Baldwin and Joe Bradley. Your efforts are much appreciated.
Radicalie · 9 September 2022
★★★★★ 5/5
TrustpilotAnn Marie
Ann Marie, Stuart And Andy have made the process of buying a house so simple and streamline it’s been an absolute pleasure working with all three. They are all very attentive and make it a conscious effort to make the customer feel comfortable and confident about their decisions at all times. Thank you once again for all your help.
Nandunica · 2 August 2024
Agent replied · 28 October 2024
Good morning Nandunica,
Thank you for your lovely review! We're thrilled to hear that our team made your house-buying process simple and streamlined. We strive to help our customers through what can be a stressful time.
Best wishes,
Douglas Allen
★★★★★ 5/5
TrustpilotWickford branch
We used them for the sale of our house and the purchase of our new house and they were fantastic. Stuart and Natasha were always at the end of the phone to help with any queries and for peace of mind. We would not hesitate to use them again and will definitely be recommending them :)
Sarah · 6 June 2016
Agent replied · 28 October 2024
Dear Sarah, thank you for your feedback with regards to Stuart and Natasha and the Wickford office, I have passed this on to all the staff. It is our aim to ensure that we help clients from the moment they first contact our offices right through until the day they move in, we are fully aware that house buying for most clients can be a concerning time and we always want to be available to offer the help and give you as you say that peace of mind. I would like to wish you the very best in your new home and look forward to being of further assistance in the future. Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotI mainly dealt with Jordan and Joe who …
I mainly dealt with Jordan and Joe who were an absolute pleasure to contact. Their professional, understanding approach, where nothing was too much trouble made the whole selling process far less stressful. My thanks to Tanya and robin who mediated between the buyers and my solicitors. Thank you for your hard work. An excellent team
Fay · 30 August 2017
Agent replied · 28 October 2024
Dear Fay,Thank you for your 5 Star review of our Chigwell office who will take much pleasure from knowing they were able to help you so much in selling your home. We never forget that you are spoilt for choice when it comes to choosing an agent so we are determined to make sure that our results talk louder than others promises.Robin, Joe, Jordan and the whole team will be chuffed with your recognition and will join me I'm sure in thanking you for your custom.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotStewart was very supportive whenever I…
Stewart was very supportive whenever I came. I rate your service 5stars. Wish you all the best.
Sharda · 6 April 2024
Agent replied · 28 October 2024
Dear Sharda,Thanks for leaving us a five star review, we really appreciate it. Douglas Allen, Ilford Branch
★★★★★ 5/5
TrustpilotI’m a first time buyer
I’m a first time buyer, I had good encounter with one of the property agents ( Tia ) which she was very helpful in explaining all the process as well as get me my Agreement in principle with their Mortgage advisor. Thanks Tia
Kwadwo · 13 December 2021
Agent replied · 28 October 2024
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 5/5
TrustpilotI dealt with Shana who was really…
I dealt with Shana who was really lovely and helpful. She was very informative, knew the area like the back of her hand and genuinely showed an interest in us as people which is rare these days... I'd recommend asking for her if you're looking to find your dream home
Iain · 13 March 2020
Agent replied · 28 October 2024
Hi Iain,Thank you for posting your 5 star review regarding Shana in the Chingford office . I am sure she will be delighted that you have done this as a testimonial to her work with you.Shana has a genuine passion for what she does and it looks like it is shinning through.Thanks AgainRob WadeAssociate Operations Director
★★★★★ 4/5
TrustpilotDauglas Allen Basildon Branch
Simon at Basildon Branch was very professional and provided us with all the information we wanted. We agreed on sales after the open house which was pretty quick and credit to their advertising power. I will recommend Dauglas Allen Basildon Branch to family and friends in future. Thank you Simon and your great team.
Daniel · 25 September 2017
Agent replied · 28 October 2024
Dear Mr Jones,Thank you very much indeed in choosing our Basildon office to sell your home successfully and for your kind words regarding Simon and his Basildon office.I am glad you mentioned the effectiveness of our Open House and Advertising, many people think "all agents are the same" however the results we achieve for our customers time and time again prove that they are not.You must have been spoilt for choice deciding which agent to use and I am glad that your decision to trust your home with Douglas Allen has proved the correct one.Sincere thanks for your customRegards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 4/5
TrustpilotNew to Douglas Allen
Having been unhappy with present estate Agent, have switched to Douglas Allen, and have been in contact with Emma at Chadwell Heath Branch, who, gave me more help and information than I was getting elsewhere, therefore we look forward to selling our house through yourselves, and thank Emma for steering us in the right direction.
Lynn · 26 August 2015
Agent replied · 28 October 2024
Dear Ms Finch,Thank you for your kind comments regarding our Chadwell Heath branch and in particular Emma. We are proud of our Investors in People accreditation where all our staff are trained to the highest levels within the industry and I am pleased that you have been the beneficiary of this.I am sure Emma and her Chadwell Heath colleagues will do everything within their power to achieve a sale of your home on your behalf.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotHighly recommend
Natasha at the Wickford branch has been really great at keeping me updated from the start of my sale to the day of exchange. She has been brilliant at chasing up solicitors and buyer to keep the sale running smoothly and rang me to confirm my contract exchange within minutes of it happening and was as excited as I was! A real pleasure to work with this company and would highly recommend.
Carol · 8 October 2023
Agent replied · 28 October 2024
Hi Carol,Thank you for leaving a review! We're delighted to hear how positive your experience with our agent, Natasha, has been and how she's kept you updated from start to end of your sale and shared your excitement when the exchange was confirmed.Best wishes,Douglas Allen.
★★★★★ 1/5
TrustpilotI do not recommend
I would not recommend this company even if you are desperate to sell your property. They approached me to list my property and when I said the price that I want is £345K for a new build 1 bed flat 77smq on a main road, they suggested that I am not going to achieve even £300K. This is even less than what I paid when I bought the flat in 2019!They are just looking for an easy sale without much effort.Also, they keep suggesting their mortgage adviser who is apparently working in their branch through a partnership as the best specialist in the area. When I had a chat with her and mentioned that I used L&C mortgages before, she said that "they are not that good, don't they", well they are actually amazing and FREE. When the sales agent spoke with me it sounded more like he tries to sell this lady's services than helping me to sell my flat. Honestly, this is a horrible and very stressful experience, especially for a first-time seller, who is trying to make their next move.
Emanuila · 16 February 2023
Agent replied · 28 October 2024
Dear EmanuilaThank you for leaving your review and we are disappointed if our service was not of the standard that you expected.Please be assured that it is always our aim to work in the best interests of our customers and we would like the opportunity to discuss your concerns in more detail. To enable us to do so, we would kindly ask that you contact our Customer Support department on 01702 540802 or at customer.support@arunestates.co.uk.We look forward to hearing from you.Kind regardsDouglas Allen
★★★★★ 5/5
TrustpilotFantastic service and very helpful…
Fantastic service and very helpful indeed. They also continued to be helpful once I had decided to buy a property with another agent as I felt that was the right one, which is a level of professionalism which is impressive (for example by recommending a surveyor). Particular thanks to Aseena and to Stephen.
Jack · 14 April 2018
Agent replied · 28 October 2024
Dear Jack,Thank you very much for your 5 Star review. Both Aseena and Steve will be delighted with your recognition too and be only too pleased they were able to help you successfully complete your move.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotWaseem Khan - East Ham Branch
I had a wonderful experience in the East Ham branch. The staff were friendly and helpful but especially Waseem Khan who we dealt with mostly on this occasion. He was patient, informative and listened to what we were looking for. I thoroughly enjoyed the expereince and look forward to working with him again soon.
Tricia · 14 October 2016
Agent replied · 28 October 2024
Hi Tricia,Thank you for taking the time to write a review regarding Waseem at my east Ham branch. I hope he helped you find your dream home. We spend a lot of time e coaching our staff so that people like you receive this kind of service.Thanks AgainRob wadeAssociate Operations Director
★★★★★ 5/5
GoogleI am currently buying a property through Douglass Allan and Phebi has been nothing but helpful and nothing is ever to much trouble.
Jade · 23 October 2023
Agent replied · 22 October 2024
Hi Jade,
Thank you for leaving a review! It's brilliant to hear how positive your experience of buying a property with our team has been so far, and especially how helpful Phebi has been along the way.
Best wishes,
Douglas Allen.
★★★★★ 5/5
TrustpilotChristy Bethley-Scott at Douglas Allen…
Christy Bethley-Scott at Douglas Allen in Wickford has been a pleasure to deal with while purchasing our property, very knowledgeable and a lovely personality.I would recommend if you are looking to sell or buy to ask for Christy to handle your sale or purchase, i`m sure you won`t be disappointed.
Shane · 9 November 2019
Agent replied · 28 October 2024
Hi Shane,Thank you for posting your 5 star review regarding Christy at the Wickford office. Christy takes great pride in her role and it is pleasing to see that you are benefitting from this.Thanks againRob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotWe were very happy with the service…
We were very happy with the service from Douglas Allen. They were very efficient and also very quick to get back to us on any issues. We would like to say a special thank you to Rachel Newland, Robin Bowden and Tanya Keene who were an absolute pleasure to work with.
Sam · 23 April 2019
Agent replied · 28 October 2024
Dear Sami and N,Thank you very much indeed for your kind words and 5 Star review of our Chigwell office. Robin and his team really are experts in their field and will be delighted they were so highly appreciated by you.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotFirst Class Service
I am so very impressed with the outstanding service that Joanna Martin from Douglas Allen (Basildon) has provided me with. First class professional help & support in renting my properties. Joanna is highly competent & exceptionally knowledgable in her field. Honestly can’t praise her enough. I am so happy with the work that Joanna has carried out on my behalf. Very commendable indeed.
Maria · 4 March 2023
★★★★★ 5/5
Trustpilotbought a house in woodford green
I would like to say thank you very much Kaleesha from woodford green branch. You really helped me alot through out my buying house process. it was my first time and you made it easy kept me informed at each level.
I would also like to say thanks to Nash he also helped me.
Khuram · 5 October 2015
Agent replied · 28 October 2024
Dear Mr Shahzad,It is very kind of you to post your review of the service given to you by Khaleesha and Will at our Woodford Green office. Both are true professionals who take great pleasure in helping our customers through the whole buying process.Thank you for choosing Douglas Allen.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotThank you to Michelle and the team at…
Thank you to Michelle and the team at Douglas Allen. They have provided a fabulous and efficient service, everything happened as they said it would. I was kept up to date with everything throughout the process and everything went very smoothly. The help and support was very much appreciated.
Liane · 24 January 2020
Agent replied · 28 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotTop quality service
The service we received from Denise was fantastic. She went above and beyond to make the process run as smooth as possible. She made a stressful process a lot more manageable and I will be recommending Douglas Allen to friends and family
Miss · 12 October 2021
Agent replied · 28 October 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotDouglas Allen Wickford Branch
The Wickford branch have been very helpful and attentive in our lengthy search for a property in the area. Special thanks to Ben Woollard who has always been friendly, patient and understanding of our specific requirements and found us the perfect property. Very grateful to him and the rest of the team.
Lauren · 15 March 2018
Agent replied · 28 October 2024
Dear Lauren, I am so pleased to see that Ben has helped you find your Dream Home, as a company we are fully aware that moving can be a longer process than anyone wants as it takes time to find the perfect property. Being understanding and patient but also finding out exactly what a client is looking for is our key aim, then we are able to put all our skills and systems into place to find it.I wish you all the best in your new home and look forward to helping you again in the future.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
GoogleI had nothing but a pleasant experience working with Douglas Allen as a first time buyer, they shared a lot of valuable information, the communication has been very quick and regular, we were offered turnkey solutions to speed everything … More
Garrison · 15 March 2025
Agent replied · 8 May 2025
Hi Garrison,
Thank you for your kind review and for choosing us for your first home purchase. We're thrilled to hear that Demi and our team were able to provide you with valuable information and efficient service, helping you complete your purchase swiftly before the stamp duty rise. Your recommendation means a lot to us, and we're delighted to have been part of your journey to finding the right home.
Best wishes,
Douglas Allen
★★★★★ 5/5
TrustpilotQuick sale and professional service
We advertised the property with other local agents who were unable to sell the property for quite some time, but Douglas Allen with the work ethics , enthusiasm and professionalism were able to get an offer within one week of advertising the property. Lucy Chirstopher was exceptional.
Sandeep · 19 June 2020
Agent replied · 28 October 2024
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
★★★★★ 5/5
TrustpilotHasan was absolutely briliant
Hasan was absolutely briliant. Very professional & answered all my questions. He is an example to many how service must be delivered, he certainly exceeded above and beyond my expectations. Will be a pleasure to do business with him in the near future. A***************, thank you Hasan.
Mohammed · 15 June 2020
Agent replied · 28 October 2024
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
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