Trusted Agent profile · Basildon
★★★★★
1,871 reviews across 2 platforms
Cumberland House, 129 High Street, Billericay, CM12 9AH, Basildon, CM12 9AH
Douglas Allen's office in Basildon, at Cumberland House, is rated 4.7 out of 5 across 1,871 reviews on two platforms, including 119 Google reviews rated 4.8.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
4/5
TrustpilotWould recommend Douglas Allen cranbrook road
Douglas Allen was very helpful in the purchase process. Sales advisor Faheem would call regularly for updates and ask if any help was needed, thank you.
Thank you for leaving us your feedback! Best wishes,Wards of Kent
1/5
Trustpilotcowboy estate agents
cowboy estate agents, bunch of crooks in suits. they outright explained to me how the douglas allen process is taking bribes and that's how they will get the job done. once I said my religious beliefs does not allow that they laughed and ignored all my enquires and offers
5/5
TrustpilotExcellent service from all members of staff
I would like to say how happy I am with the service I received from Douglas Allen chingford this proves a point because I am a returning client you get what you pay for
Dear Ms Wainwright,Firstly welcome back and secondly thank you for your kind comments and 5 star review!! I am delighted that you are so happy with our service you are returning to us again and I thank you for your faith and custom.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
Trustpilotgreat customer service
Hassan from the East ham branch has been very helpful and has provided excellent customer service. He is always informing me of various choices, is always very friendly and eager to help. Thank you!
Hi Wendy,Thank you for commenting on your positive experience in dealing with the East Ham Branch. Hasan is a valid team member and im sure this service will continue until you move in to your new property.Thanks AgainRob wadeAssociate Operations Director
5/5
TrustpilotFirst Class - excellent professional team
The Billericay branch (Paul, Trevor, Carl, Kate, Gill and Natasha) were excellent in all that they did (for the sale of my house through the months of June to November).I would highly recommend them.
Dear Mr Martin, I am pleased that you experienced the service levels from our team at Billericay, I will pass on your comments.It is always good to hear from clients that would Highly recommend our service, this is really important to our company.I would like to wish you the very best for the future and please do recommend us to all you knowKind regardsPaul IngletonAssociate Operation Director
5/5
TrustpilotThe staff were really helpful
The staff were really helpful, and informative, and gave me clear transparent advice ill definitely be using services again in the future.
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
TrustpilotFantastic experience
I purchased a property through Douglas Allen Woodford and had a fantastic experience. The staff were very friendly and helpful. Nothing was too much trouble.
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotWe are really pleased with the service …
We are really pleased with the service we have received since Douglas Allen have taken over the management.Chloe Costa has sorted problems we had promptly and was very professional approachable and friendly .
Dear Lynne,Our aim is always to ensure that we deal with any problems promptly and ensure that the owner has happy tenants in a quality property, this ensures that the investment for the Landlord is well looked after and also the tenant has a nice home to live in whilst they are there.Thank you for adding that we delivered on this service level, Chloe and the management team will always be around to help moving forward.Kind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotVery friendly
Very friendly, personal and professional service from James and Jess at the Chingford branch and Natasha from head office. Would definitely recommend them
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotSouth Chingford Branch
South Chingford BranchI was very impressed with their marketing. My house was sold within 3 days.The staff were polite and professional at all times. I would have no hesitation in recommending this branch.Andrew
Dear Andrew,Thank you for your review regarding the Chingford team. I am pleased that they sold your property quickly for you and hope you will be happy in your new home.Rob wadeAssociate Operations Director
5/5
TrustpilotHassan Anwar at east ham branch was…
Hassan Anwar at east ham branch was very helpful and polite for all the times I have been interested in buying a property. Viewings well organised and very polite
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotGreat service, would (and have) recommend to friends
I have recommended to friends to use Douglas Allen, I also will be using them again for future transactions. Found the people friendly and knowledgable which was pivotal in completing on my first property.
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
5/5
TrustpilotChingford Douglas Allen
I Have been dealing with Kaitlin in the chingford branch. She has been very informative and friendly which had made me feel very relaxed in this whole process of buying.
Dear Lucy B,thank you for taking the time to post your 5 star review regarding Kaitlin at the Chingford branch. I am pleased to see that she has been helpful towards you throughout your process.Thanks againRob wadeAssociate Operations Director
5/5
GoogleFreddie, Aseena and Anthony sold our house very quickly for the full asking price. The whole team were very friendly and helpful throughout the process.
2/5
TrustpilotPoor
Poor - self interested, do not trust them to negotiate with your purchaser. But paramount to that; Don't sign a fixed price deal - that was our undoing. refers to:South Chingford branch.
Dear aj Thank you for taking the time to provide us with your feedback and naturally we are concerned to read your comments. As we are unable to ascertain the branch that you instructed or the property that your review relates to, we would kindly ask you to contact us on 01702 540802 so that we may take some further detail from you. Thank you. Kind regardsCustomer Relations
1/5
TrustpilotBooked a viewing through Holly
Booked a viewing through Holly! When we got there the owner of the house said that he already accepted the offer and all the viewing has been cancelled. She didn’t even informed me about this! Wasting our time!! Really poor communication! Called to her and didn’t reply to my call!!!
5/5
Trustpilotgizem speaks perfect Turkish and has…
gizem speaks perfect Turkish and has been very helpful and friendly it’s so nice to have a Turkish estate agent working at Douglas Allen ... had a great experience 😊
Hi Iskender,Thank you for posting your 5 star review regarding Gizam in our Chingford office. It certainly is a bonus for us to have her working within our office and hope she has make your life easier.Rob WadeAssociate Operations Director
5/5
TrustpilotSales people at Douglas Allen
The sales people at Douglas Allen are very easy to deal with, not pushy at all. Very helpful and friendly. Honest and not just telling me what they thought I wanted to hear.
Dear Mrs Wright,Thank you very much for reviewing your experiences of dealing with our staff. Apart from being trained to the highest level (Sunday Times Gold award for Training and Investors in People accredited) our staff share a passion for helping every customer achieve their dream move. I feel certain that they will continue to impress you.Kind regards, Jon Holden, Managing Director, Douglas Allen
5/5
TrustpilotA very professional and efficient service
Douglas Allen sold my home within two weeks of it being listed. From that point to completion, the service I received was always prompt, curteous and professional. I would recommend them unreservedly.
Dear Ms Denton,Thank you very much indeed for your kind words and 5 Star review of service and results you received whilst selling your home through Douglas Allen. We always appreciate that you are spoilt for choice when it comes to choosing which agent to appoint to sell your home and there are a lot of 'wild promises' made. We prefer to let our actions and results do our talking for us and I am delighted that we were able to help you move home successful.Thank you very much for your custom.Kind regards, Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotVery good experience
James at the Woodford branch was incredibly helpful when I was looking for a house and really understood what I was looking for. Would definitely recommend.
Good afternoon Lana,Thank you for your lovely review about James from our Woodford branch. He is a real asset to the team, who I'm sure would greatly appreciate your comments. Kind regards,Danielle
5/5
TrustpilotDouglas Allen East Ham Branch
Douglas Allen East Ham BranchMaureen and Natasha are very professional and helpful. My property was sold within 1 week! Excellent communicationbetween us .I would give 10 stars if I could.
Dear Margaret,Thank you for your 10 star recommendation, I will pass on your thanks to Maureen and Natasha for their help and professionalism something we always strive to do on every occasion.I wish you the best for the future and look forward to helping you again at some time.Kind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotViewing
Emma has provided excellent service and always willing to answer any outstanding questions. Out of all agents I have worked with, she has been by far the best. I highly recommend her!
Dear Ricky,Thank you for recognising the help you have received from Emma at our Chadwell Heath office, she will be chuffed that her efforts have been recognised through your 5 Star rating.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotDefinitely recommend
Highly recommend Douglas Allen to anyone. Swift, professional service, second to none. Delivered the sale of our house as promised. A great team, Michael, Adam, Ben and Adrian. Thank you so much.
Jo, Thank you for taking the time to add your feedback, our team at the Hornchurch office appreciate this, As you have confirmed it is always our aim to help our owners achieve their dream move within the timescales required. With our planned and structured approach, not only do we focus on achieving the sale, we look at using our marketing strategy to ensure we reach the widest audience and build competition focusing on gaining the best price possible with a wide choice of buyers for you. I am very pleased that this has worked for you and I would personally like to wish you the best with your move. Kind regards Paul Ingleton Associate Operation Director
5/5
TrustpilotA high level of customer service provided.
I had been looking to purchase a property for a while but once I registered with Douglas Allen - East Ham, it took just a year to find and purchase a properly.
Dear Mamoon,Thank you for your 5 Star review of our East Ham office. A year sounds a long time to find a property so I am presuming that you were looking for something that was in short supply? I am glad that our team were able to help you throughout this extended period.I wish you many years of happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Douglas Allen's Basildon office has 1,871 reviews across two platforms: 119 on Google, 1,752 on Trustpilot (across the whole business).
Douglas Allen Billericay is rated 4.7 out of 5 across all 1,871 reviews, and 4.8 out of 5 on Google from 119 reviews.
Douglas Allen Billericay, Cumberland House, 129 High Street, Billericay, CM12 9AH, Basildon, CM12 9AH.
