Trusted Agent profile · Basildon
★★★★★
1,871 reviews across 2 platforms
Cumberland House, 129 High Street, Billericay, CM12 9AH, Basildon, CM12 9AH
Douglas Allen's office in Basildon, at Cumberland House, is rated 4.7 out of 5 across 1,871 reviews on two platforms, including 119 Google reviews rated 4.8.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
5/5
TrustpilotTai and Ella have both been really…
Tai and Ella have both been really helpful and communicated really effectively while I have been navigating my first property purchase, answering any questions I have ever had. Tai showed me around the property and answered any questions I had. Thank you for all your help.
5/5
TrustpilotMarketing a house sale
Excellent service from Simon who has guided us through the procedures and also Wayne who gave an excellent first impression of the estate agents. Feel we are in good hands thank you
Dear Mrs Foster,Sincere thanks of taking the time and trouble to write of your experiences concerning our Basildon branch and in particular Simon and Wayne. Both have long, successful careers at Douglas Allen and I feel confident to totally agree with you that you are indeed in "very good hands!" I wish you all the best with your home move.Regards, Jon Holden, Managing Director, Douglas Allen
1/5
TrustpilotWorse agency ever
They don’t care at all , are making checks over checks and nothing more , I was trying to rent a property with them and they ask my for so many things. Do not try to take anything with them they are bad . Didn’t gave me my deposit back .
5/5
TrustpilotRay Helped us find a property that was …
Ray Helped us find a property that was exactly what we were looking for and also helped us negotiate with the seller to get a price which suited us. ThanksAndy
Dear Mr Bunt,Thank you so much for your feedback regarding Ray at our Wanstead office and your 5 Star review, he will be absolutely chuffed he was able to help you achieve your 'dream move'.On behalf of the whole team I would like to wish you many years happiness in your new home.Regards,Jon Holden - Managing Director
5/5
TrustpilotAbsolutely amazing and so helpful
Absolutely amazing and so helpful. Was going through the process of sell/buy during COVID19 and so much support I have received was amazing. Thank you
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
4/5
TrustpilotReally pleased with the level of service
We are really pleased with the level of professional service currently been received from the East Ham Branch team, namely Maureen, Natasha and Maria, with sale of my parent's property.
Dear S Sandu,Thank you for posting your review regarding Natasha , Maureen and Maria. Its was great to see that you were really pleased with the level of service from them . It would be good to hear what they could have done to make this a 5 star review?thanks againRob WadeAssociate Operation director.
5/5
TrustpilotCarl Clennell
We have been very impressed by the friendly, professional and efficient service provided by Carl Clennell, both over the telephone and in person. He quite clearly takes his job very seriously.
Dear T Scott, Our aim at Douglas Allen is to always deliver the best level of service possible to all clients. I am really pleased to hear that Carl of the Billericay office has delivered on the service levels we are looking for. I will pass on your comments to him. Thank you for taking the time to add your feedback.Kind regardsPaul IngletonAssociate Operation Director
5/5
TrustpilotAmmer’s review
Ammer did a great job in the sale of my property. He kept me well informed throughout the whole process and was very professional at all times.
Hi Jannie,Thanks for posting your review regarding Ammer in the Walthamstow office. It is always lovely so hear that that he has bee professional at all times during the process.Thanks againRob wadeAssociate Operations Director
5/5
TrustpilotExcellent service
Excellent service, very professional, very prompt at responding to queries and excellent at keeping you informed of progress regarding viewings/offers.
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotGood conveyancing progress tracking
Really impressed in a way they were chasing the seller and buyer solicitors and update the status to the customer at regular interval and complete the exchange of contract on time.
Dear Ramesh,I am glad you found the services of both our Sales Progressors and Conveyancing Panel so helpful during your transaction, many customers of ours find this service invaluable in what can be a stressful time.I am glad your move happened to your schedule, thank you very much for using Douglas Allen.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotBasildon Office
Had great service from Douglas Allen, especially from Lucy at the Basildon office, who has gone above and beyond to sell our property during lockdown!
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
5/5
TrustpilotDouglas Allen Basildon branch …
Douglas Allen Basildon branch Chole and Abbie are very professional and helpful.we got a rented home within one week Excellent communication between us I would give full stars.
Hi Jamie,Thanks for your 5 star review ! Great to see the Girls acted so swiftly for you and got the result you needed.Thanks againRob WadeAssociate Operations Director
5/5
TrustpilotExcellent service from Sarah
Excellent service from Sarah, she 's very organised knows her stuff and always managed to go over and beyond to get us the right property to suit us.
Dear Jas,Thank you very much indeed for your kind words and 5 Star review concerning Sarah at our Chigwell office.Kind regards,Jon Holden - Managing Director
5/5
Trustpilotproperty purchase
Service received for property purchased through Douglas Allen has been great especially team at Douglas Allen in Chadwell Heath Emma and Laila they have been very helpful through the process.
Dear Asab, I have passed on your comments to all the team at the Chadwell Heath Office especially those mentioned. We remember that moving home can be a very stressful time and see our role to remove as much of this as possible ensuring that the client has the best experience possible. Please remember that we are always there to help, so when you are thinking of moving or if you have any friends or family that we can help, please let us know.Kind regardsPaul IngletonAssociate Operation Director
1/5
TrustpilotIf i could give 0 stars I would
If i could give 0 stars I would.
5/5
TrustpilotProvided very good and nice service by…
Provided very good and nice service by Nisha.I realy like the way she was explaining and helping.Great help.
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
Trustpilotviewing with Joe Sambridgei
I had a viewing with Joe who was very well presented and knew all the information that I required. Also all of the calls that I have made to the branch have been very helpful whilst on the search for my ideal property
5/5
TrustpilotBillericay branch - brilliant
Billericay branchGreg -Lovely polite and helpful.Hayley wonderful and all the letting staff super helpful Everyone made a very stressful situation a lot easier for usWould definitely recommend!
Hi Sue,Thank you for talking the time to post your 5 Star review regarding Greg in our Billerica office. It looks like you saw the benefit of some of our other services too.I hope you will be happy in your new home.Rob WadeAssociate Operations Director
5/5
Trustpilothonest
They said we would have no problem selling and we didn't.it was a painless process and they took control, thanks to Douglas Allen we achieved more than the guide price..
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
1/5
TrustpilotAvoid Douglas Allen Basildon branch
Avoid Douglas Allen Basildon branch. They failed to check our buyers had the actual funds for the deposit. Smoke and mirrors as to how they let this happen. Branch manager Gregg not interested in how their procedures failed.
5/5
TrustpilotAnother positive feedback
Another positive feedback, and I would also like to mention Abbie and Chloe from Basildon for their dedication, patience and professionalism, they were quick and very helpful.
Hi Avopeac,Thank you for your 5 star review regarding Abbie and Chloe in the Basildon letting team. I am pleased to see that they were helpful to you.Thanks again Rob WadeAssociate Operations Director
5/5
TrustpilotWe sold our house with the Wooodford Green Branch of Douglas Allen.…
We sold our house with the Wooodford Green Branch of Douglas Allen and were extremely impressed with the service we received. Stephen Ford in particular worked tirelessly and continuously kept in contact with all parties ensuring the goal of exchanging contracts was achieved.
5/5
GoogleProfessional and helpful in assisting our purchase of a property they were helping sell. Happy to recommend.
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
5/5
TrustpilotEfficient and supportive.
Efficient and supportive.I was acting as Lasting Power of Attorney for the vendor, and the Douglas Allen staff understood the situation and needs.
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Douglas Allen's Basildon office has 1,871 reviews across two platforms: 119 on Google, 1,752 on Trustpilot (across the whole business).
Douglas Allen Billericay is rated 4.7 out of 5 across all 1,871 reviews, and 4.8 out of 5 on Google from 119 reviews.
Douglas Allen Billericay, Cumberland House, 129 High Street, Billericay, CM12 9AH, Basildon, CM12 9AH.
