Douglas Allen Billericay reviews

★★★★★ 5/5

Trustpilot

Fantastic Agents, lovely people!

From the moment we met Lisa, who came to value our uncle’s property, I knew we would be choosing Douglas Allen. Lisa was incredibly thorough, warm, organised, and professional throughout. She was honest and straightforward, yet never pushy, which immediately put us at ease. Lisa confidently told us they would sell the house quickly, and she was absolutely right, as it sold within just three days!

Keren · 30 May 2026

★★★★★ 5/5

Google

I've had a great experience dealing with Douglas Allen my first viewing was with Oscar who couldn't have been more helpful and attentive, I then arranged a second viewing with my son and Oscar showed us both the property and again he was just as attentive and happy to answer any questions we both had. He's made me feel very at ease to call with any questions and information I need as has Katie. Am very pleased with their customer service as makes such what can be a very stressful experience less so 😀 thank you Oscar

Dawn! · 3 October 2025

★★★★★ 5/5

Trustpilot

Exceptional service

We purchased a house through Douglas Allen and although solicitors and the legal process made it extremely stressful, the team at Douglas Allen were brilliant. It started with Ann-Marie making sure we visited ‘our house’ and finished with the indomitable Dawn going over and beyond to make sure we made the correct decision and was on-hand with any help or requests. We felt comfortable and reassured in their hands. Dawn is completely professional in her role backed up by the others in the office.

Philip · 24 September 2025

★★★★★ 5/5

Google

We contacted Douglas Allen as we were interested in one of their listings. After discussing what we were looking for with their agent Oscar, he arranged a viewing and recommended that we view another property nearby too. It was very fortunate that he did this because although we couldn't make the original property work for us, the one Oscar suggested had everything we needed. This has led us a successful offer and we are pleased with how it all turned out with the house hunting process. Thank you Oscar at Douglas Allen. Looking forward to the next steps with you guys.

TV · 16 May 2025

★★★★★ 5/5

Trustpilot

douglas allen estate agents!🌈🌞happy day tuesday.excellent team hornchurch branch

excellent team hornchurch branch. thank you David. very efficient. always ready to take on a new challenge to achieve clients wishes and targets. kept informed of progress. .sold in lessx6 weeks etc. used in-house conveyancing team. used douglas allen before recommended to a friend. kept fully informed of selling what happens next.progress with phone calls emails. supporting senior person threw moving selling sale process. excellent service. thank you 100% always goesthe extra mile guiding you through sale process. looking forward to our new adventures. definitely recommend David and the team, use again in the future.

Gail · 7 May 2025

★★★★★ 5/5

Trustpilot

Billericay branch have been fantastic

The Billericay branch have been amazing, taking the time helping me with documents and getting my house sale all organised and progressed, especially Tanya, Oscar, Gary and Sharna

Claire · 25 July 2026

★★★★★ 5/5

Google

The team at Douglas Allen provided excellent services when purchasing our first home. Katy, Bradley and Oscar were extremely kind and helpful when quickly arranging a viewing for the property we were interested in. In particular, Oscar ensured the process of buying our first home was as smooth as possible. Oscar has kept us regularly informed regarding all communications with the seller and was very quick to arrange consultations with solicitors/mortgage advisors. Would highly recommend Douglas Allen to anyone looking to purchase their first home!

Katy · 8 April 2025

★★★★★ 5/5

Google

I spoke to Anthony in the Billericay office about selling my property. He managed to come out to see me and was flexible with my work pattern. After having multiple agents out to see us we were so happy so we called Anthony at Douglas Allen as he was very knowledgeable and helpful with our needs. We then instructed Douglas Allen to sell our property and they managed to get an offer within just 2 weeks of signing the paperwork. Thank you again to Anthony and the team, we are so excited to move into our soon to be forever home

Christine · 22 November 2024

★★★★★ 4/5

Trustpilot

Professional, helpful, friendly staff

This was my first experience of selling a property by auction. My initial contact was with Greg who did the valuation and explained the ins and outs of selling by auction. His team arranged the photographs, setting up the auction and viewings. They kept me informed of all viewing appointments as they became arranged and reported feedback where received. Staff were always friendly and helpful and dealt with any queries I had promptly. Special thanks to Phebi, Luke and particularly to Michelle, who went above and beyond to chase completion so it finally took place on the day, right before closing time.Well done everyone and thank you.

Carol · 25 October 2024

★★★★★ 5/5

Google

I would like to thank Freddie, Bradley and Natasha for going above and beyond their job role in order to help my husband and myself firstly find the right house and then from start to finish, right up until we got the keys, making sure the process of buying our house ran smoothly. we had a few ups and downs but we were informed at all times of the progress, any issues and generally kept updated every step of the way. All the staff we spoke to at Douglas Allen were very helpful including Rebecca and Aseena but we wanted to draw attention to the commitment of Freddie, Bradley and Natasha. Thank you for all your help and assistance.

Caroline · 24 August 2024

★★★★★ 5/5

Google

Aseena went above and beyond to assist us, making the experience much smoother and enjoyable. We want to especially thank her for both viewings; you were amazing throughout, even when the entire family came along. We met quite a few estate agents during our home search, and you are by far our favorite. Our families agreed as well. We would absolutely recommend Douglas Allen and Aseena's services to anyone looking to buy a home. Thank you, Aseena, for your exceptional support!

Katharine · 25 July 2024

★★★★★ 1/5

Trustpilot

By far the worst Estate agent ever.

We went to view a house with Douglas Allen (Chadwell Heath branch) in December 2023 before the Christmas holidays. The house was advertised with 3 other agents but I chose Douglas Allen because a while back, a young chap by the name of Bilal Arbi who works for Douglas Allen was really helpful in supporting me with an offer I had made on a property back in September, but I wasn’t successful in securing the property. To cut a long story short, for the house I went to view in December 2023, Douglas Allen only accepted my offer after doing something called an “offer qualification”, a disguise of where they force you to have a meeting with their in house mortgage advisor, to underhandedly force you to take out a mortgage with them. This is unethical and immoral- I’ve dealt with other estate agents before and they’ve never operated in such a way. Nevertheless I sat through this meeting and then eventually after a few days the seller accepted my offer but I had to increase it by £7000. I made the biggest mistake doing this. After accepting my offer, the seller still kept the house on the market with other agents because he was hoping to secure higher offers than mine. The property has tenants who are council tenants of 10 years and the seller is struggling to remove them. Despite knowing this I went ahead with good intentions to buy this house, giving Douglas Allen the benefit of the doubt that they are doing everything they can to push the seller to remove the house off the market and remove the tenants. I did my mortgage application and surveyors were sent to survey the property. After my mortgage went through, 2 days later I find out from Tanya Keene, their Sales Progressor, that the seller had issued a Section 21 to the tenants but they refused to move. She then went on to say the seller would need to get a court eviction order to forcibly remove the tenants which could take up to 6-9 months, all in the while upholding the notion that the seller had no idea that his tenants were council tenants! I couldn’t believe the utter nonsense she was spouting- Tanya claimed she had no idea about what the seller was up to and in the telephone conversation I had with her, she was taking the seller’s side and making excuses for him that he’s naive and innocent in all of this. I am very disappointed that they allowed a surveyor to survey the house, which I paid a sum of over £500 for the surveyor cost the property, knowing full well that the sale of this house will not complete any time soon. I had already instructed solicitors and paid an £800 deposit for them to start their checks, but the seller was doing nothing from his side to make this sale happen. This is all down to Douglas Allen’s carelessness- they should’ve done more to understand this seller’s motives. As a result, I lost a lot of money and so much of my time was wasted on this one property which I had set my heart on. Also, one of their Sales Negotiators, Samuel Stephens, as nice as he was, he seemed very ill informed on the entire process of processing offers. He had initially asked me to send over my payslips, P60, 3 months bank statements and much more for simply making an offer on a house? This was then looked into by the mortgage advisor who herself admitted Samuel was not supposed to ask for this much information and that the offers are supposed to be emailed to someone more senior than him, and that he will be told to delete the sensitive files I sent over to his email. After I had withdrawn my offer for this property, they put the house back on the market, knowing full well there are sitting tenants in the property who will not be vacating the property anytime soon. This shows they have no reservations in deceiving people. This is a very poor reflection of Douglas Allen and I would advise anyone to steer well clear of them!

Khadija · 23 July 2024

★★★★★ 5/5

Google

We have had a great service from Douglas Allan and had a brilliant process for our purchase and the sale of our property. Anthony we felt really comfortable with from the initial meeting on the sale of our property and has always been so responsive to any contact from me, and a really nice guy to deal with. As has Freddie and other branch members. Throughout the conveyancing process Natasha has been excellent. Regular updates, always there to answer my calls and help me with any concerns. Natasha was integral to bringing together all parties and agreeing the completion date and getting to exchange. Very pleased to have dealt with Douglas Allan Billericay branch for both our purchase and sale.

Jenny · 26 May 2024

★★★★★ 5/5

Google

Had 3 viewings at the same property, Oscar was very attentive and patient. Nothing was too much trouble for him. Unfortunately in the end the property wasn't for me but would definitely ask for Oscar in the future.

Jackie · 17 October 2025

★★★★★ 5/5

Google

I spoke to Anthony from the Billericay office regarding buying my first property with my wife. He gave me all the information I needed. He booked me into speak to Morgan the mortgage advisor to help me look at my finances. Morgan has worked very hard to help us find the best deal on the market. I would highly recommend speaking to Anthony and Morgan if you are looking to buy a home and hopefully we find a property through them

Brandon · 27 February 2024

★★★★★ 5/5

Trustpilot

We have used Douglas Allan Basilidon on…

We have used Douglas Allan Basilidon on many occassions, using them to buy and sell property.We have recently sold a house. Greg Wade (manager) came to view the house and advised us on the value and selling options ( we had researched the prices locally and was glad that Greg valued it realistically ). the viewings were trouble free, and we were kept informed of all the offers. When we decided to accept an offer, Michelle Brown was very good at keeping us informed and was able to answer all our questions through to exchange.Over all a pleasant and stress free experience again.

Lee · 1 February 2024

★★★★★ 5/5

Trustpilot

Ian White was really easy to work with…

Ian White was really easy to work with and made the buying process feel like a piece of cake. I worked with him and he was absolutely incredible! He treated us like a family member and went to bat for us with the seller. I hope this is my forever home and I won't need a realtor again, but if I do I will absolutely be a returning customer.

Sorina · 21 August 2024

★★★★★ 5/5

Google

Oscar has been helping me with my property purchase and he has been extremely helpful and attentive. He goes above and beyond to make the process as easy as possible. I highly recommend.

Courtney · 10 October 2025

★★★★★ 5/5

Google

I’ve recently been working with Oscar and the team at Douglas Allen. Oscar in particular has been so helpful, he’s very friendly and nothing is too much for him. I’d recommend using Douglas Allen if you’re looking to buy or sell. 5 stars

Maisie · 21 June 2025

★★★★★ 5/5

Google

Thank you to Aseena, Caroline & Morgan for all their help in finding me my first home, from start to finish they’ve been so supportive and very informative and experienced. Even after speaking to Morgan the financial guy I’ve realised not all mortgage advisors are the same so I’d definitely recommend him to all my friends and family. He also kept me informed what was coming to the market and I was even able to view & offer on a property before it went on Rightmove after struggling to find for 3 months. I am so grateful to them all so thank you so much!

Julia · 25 October 2023

★★★★★ 5/5

Trustpilot

Positive Experience - Outstanding Sales Progressor

I bought with them and have now sold with them 4 years later and Natasha has been incredible. She’s kept me sane through my stressful moments and has been on the ball throughout! I’m not sure I’d have got through it without her and she is an absolute asset and Douglas Allen are very lucky to have her on their team! Whatever she is paid, she needs a pay rise! 🤣 Jokes (or not even joking) aside, she is honestly incredible!

Consumer · 22 September 2023

★★★★★ 5/5

Trustpilot

Thank you Jodie, Joana and Luisa

My partner and I have been looking for a property to rent in London. We came across a property that we were really interested however it took a long time for us to hear a feedback from the Landlord and thought we wouldnt be getting the property. We were surprised when we received a call from them updating us and recommending another property that is to our liking. We didnt expect for them to be very proactive, helpful and really good communicators. We appreciate there help so much. We then have an interest to another property and went through the referencing process. We thought it was really tedious process but they were very supportive. When we had some questions they were really quick to pick up the phone and help us with our queries especially Jodie. She was a very lovely person. We then had to back out in renting the property due to some personal reasons. When we explained to them they were very understanding. They still supported us and continued to be good communicators. Over all our experience to the team was very pleasant. Kuddos to Jodie, Joana and Luisa who were very helpful and are very lovely people.

Jane · 25 August 2023

★★★★★ 5/5

Google

Purchased our first house through the billericay location, lovely people, very helpful and amazing at chasing the correct people. Thank you to Bradley, Tania and Oscar for making our experience special

Damon · 24 September 2025

★★★★★ 5/5

Google

It was a pleasure working with Douglas Allen in the sale of my property. They were very professional and didn’t give up on providing the best service to us. Caroline, Anthony, Aseena, Freddie & Natasha made this journey as pain free as it could be from start to finish and I really appreciate everything the team has done. Highly recommend using these and will do in the future.

Laura · 27 April 2024