Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThank you
The service from Douglas Allen has been very professional. The team have helped me with every step from finding a property to securing a home with advising and pointing me in the right direction to additional services. A big thank you to the team!!
Emma · 8 February 2018
Agent replied · 29 December 2024
Dear Ms Hatt,Many thanks for your 5 Star review, helping our customers achieve their dream move is the No.1 objective we have and I am glad to hear that you are the beneficiary of this with the purchase of your new home.I wish you much happiness there.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotBrilliant service
Can`t fault the service I have had from the staff of Douglas Allen. My property was sold quickly and I was kept informed of proceedings every step of the way. Would thoroughly recommend Douglas Allen to anyone wishing to sell their home.
February · 20 May 2019
Agent replied · 29 December 2024
Dear 'February Girl!'Thank you very much for your 5 Star review regarding the sale of your home through Douglas Allen. We never forget you have a lot of choice of agents which is why we truly do everything we can to offer a premium service as you refer to.Thank you very much for your custom.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotA very competent Agent.
The Billericay branch handled a local sale for us and I give my full recommendation to anyone looking for a reliable agent. The manager has been a pleasure to deal with, very helpful, and the whole organization and process has been competent and effective.
Norm · 15 December 2017
Agent replied · 29 December 2024
Dear Norm,Your full recommendation is fully appreciated by our company. As a company we pride ourselves on having a successful and structured process to ensure everything is done to help you achieve the sale you need at the best possible price, whilst remembering to be honest and again as you say a pleasure to deal with.I wish you all the best for the future and thank you for the feedbackKind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotGreat service
Great service, Chelsey Baldwin really was a star and made the whole process stress free for me. She was very knowledgable and helpful and kept me well informed through out the whole process. Based on this I would use Douglas Allen again. Many thanks.
Rachel · 11 November 2017
Agent replied · 29 December 2024
Dear Rachel,I am so pleased that Chelsey helped to make your move stress free, we fully appreciate that having an in house sales progressor helps to not only keep you informed but to ensure that all parties are working to the common goal and getting you moved as soon as possible.All the best in your new homeKind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotThank you Joanne at South Woodford Douglas Allen
Joanne at the South Woodford branch was welcoming and knowledgeable. She put us at ease straight away and was super-efficient and reliable, going above and beyond her role to help and reassure us along to the way to buying a property. I wholeheartedly recommend Douglas Allen to ease the path of property purchase.
Naadia · 30 March 2023
★★★★★ 5/5
TrustpilotChristy helped us on Saturday view…
Christy helped us on Saturday view various properties. Although we ended up offering on a house with another agent. We found Christy at Douglas Allen the most friendly, personal and patient with us and we’d like to thank her.
Customer · 22 June 2020
Agent replied · 29 December 2024
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
★★★★★ 5/5
TrustpilotJodie and Joanna have been lovely
Jodie and Joanna have been lovely, professional and friendly from the start of our letting process all the way to the end. They answered every question with a quick response time and accommodated any of our requests without hesitation. I highly recommend Douglas Alan if you are looking for a new place to call home.
Stephanie · 16 January 2023
★★★★★ 5/5
TrustpilotForward thinking and professional estate agents
So far really impressed with the team at Douglas Allen - they seem in touch with the market and everything is being handled well.
Additional seems to be they are moving with the times and not still operating as if they're stuck in the 80's.
Mr · 22 October 2015
Agent replied · 29 December 2024
Dear Mr Qureshi,Thank you for your kind comments, it means a lot to all of us to know that everything we put in to help make the whole moving experience easier for customers is being appreciated.Thank you for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotElise Feeney for Douglas Allen
I was really impressed with the professionalism of the staff working for Douglas Allen. I would recommend them for their fast customer service. Kaleesha especially has been very helpful and friendly with us. Her flexibility and understanding of our needs were greatly appreciated.
Elise · 9 May 2018
Agent replied · 29 December 2024
Dear Ms Feeney,Thank you so much for your review of our staff and in particular Khaleesha at our Woodford Green office, recognition like yours will be so welcome to her.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
GoogleFriendly and professional service by Aseema and Anthony and house now under offer!
PCurtis98 · 25 October 2023
Agent replied · 24 October 2024
Thank you for leaving a review! It's great to hear how positive your experience with Aseema and Anthony of our Billericay team has been.
Best wishes,
Douglas Allen.
★★★★★ 5/5
TrustpilotHelpful and communicative
My estate agent here has been really helpful and communicative during my buying process. Despite how long it all took, I felt supported and listened to by my agent. They were quick to get back to me and helped liaise between various parties. Thank you :)
Fay · 29 September 2023
★★★★★ 5/5
TrustpilotWe had a viewing with Alisha: 5 STARS
We had a viewing with Alisha and she was amazing. She gave us more than enough time to properly look at the house. She was here to give us advice and information about the location and what would be possible to do in the property. She was welcoming and knowledgeable. We had a great time with her. I 100% recommend
Raphael · 13 June 2022
★★★★★ 4/5
TrustpilotDouglas Allan's team at Woodford branch…
Douglas Allan's team at Woodford branch are very competent, professional and helpful. I have been recieved with Rianna regarding a property purchase and she has been very helpful and have responded to my queries very promptly. Kudos team DA Woodford.
Moiz · 14 November 2019
Agent replied · 29 December 2024
Dear Moiz,Thank you very much for your kind words and review, Riana will be chuffed with your recognition but more so that she was such a help in helping you find your new home.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
GoogleThe team have been really helpful at Billericay branch. Greg and Wendy have kept me up to date with all aspects of my sale and they go the extra mile. Its been a pleasure to have them sell my property.
Martyn · 26 October 2019
Agent replied · 24 October 2024
Hello, Thank you for leaving us your feedback! Best wishes,
Douglas Allen
★★★★★ 5/5
TrustpilotTop Class Service.........
This has been a very positive experience, Abbie and Chloe ( Basildon Branch) have been the perfect agents in handling all our enquiries (as we are new Landlaords). They have both provided answers and assurances when required, I would definitely recommend them.
Kola · 23 July 2018
Agent replied · 29 December 2024
Dear Kola,Many thanks for your kind review of letting your property through Chloe and Abbie at our Basildon Lettings dept, I am very glad indeed that they were able to guide your first let so well.Kind Regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotGreat customer support from Ledina and Owen at Doughlas Allen :)
Great customer support from beginning of the process.We’ve been in touch with Ledina and Owen since we started looking for properties to buy. Both of them are really informed and go the extra mile at every stage. They are very friendly, patient and helpful in helping us find what we were looking for. I would recommend them unreservedly. Cheers
Aakanksha · 2 July 2022
★★★★★ 5/5
TrustpilotTia her name is
Tia her name is, very come and speak very Politely I have never come across such a wonderful customer service person like that. I just wish her all the best .
Kwadwo · 6 December 2021
Agent replied · 29 December 2024
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 5/5
GoogleReally positive experience with Douglas Allen during our sale. All the team were polite efficient and very professional. Our main contact point was Claudine at the Billericay Branch and she was always very responsive on the phone and email and worked really hard to secure viewings and a positive outcome with a sale. Would certainly recommend.
Chris · 25 October 2022
★★★★★ 5/5
TrustpilotSenior Negotiator
First experience with Douglas Allen, all went well. The star of the show was Natasha Senior Sales Progressor. Unfortunately my solicitors were poor so without her push and been on the ball I would still be waiting! So thanks a million. She has a very Friendly and professional manner.Melissa x
Mel · 10 May 2023
★★★★★ 5/5
TrustpilotSo far so good
Had a bad experience with another estate agency so thought I would try these not sold the house yet but early days the help from William Johnson at the Basildon branch has been very helpful and nothing is to much for them so hopefully won't be long before it is sold
Christopher · 4 April 2023
★★★★★ 5/5
GoogleFreddie, Aseena and Anthony sold our house very quickly for the full asking price. The whole team were very friendly and helpful throughout the process.
Nick · 11 October 2024
★★★★★ 1/5
TrustpilotDon't waste your time with these
Don't waste your time with these. Make sure that they are actually entitled to act as agents for the properties that they advertise.You will find it is a waste of time and they will try and sell you a different one.
Robert · 16 July 2018
Agent replied · 29 December 2024
Dear RobertThank you for taking the time to share your feedback with us. Please be assured that providing the very best levels of customer service is extremely important to us and we therefore appreciate our customers sharing their experiences. Regrettably we have been unable to locate your details on our system from the information that you have supplied. However we would like to discuss your comments in more detail and would therefore encourage you to contact our Customer Relations department on 01702 540802. Thank you. Kind regardsDouglas Allen
★★★★★ 5/5
TrustpilotExcellent support through a difficult and painful process
Through what, at times, was a painfully slow and frustrating process getting our buyers over the line, Tanya (Keene) provided excellent support and advice, working hard to keep information flowing between the various parties involved and ensuring things were kept moving along ...
Paul · 17 November 2015
Agent replied · 29 December 2024
Dear Mr Bendall,I am glad our Sales Progressor Tanya Keene has been helpful to you as she is with all our customers. Sales Progressors can quite honestly be the difference between customers moving or not moving home and I would urge anyone buying or selling a property to always use an agent that offers this service.Thank you very much for your 5 Star review and for your custom.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 1/5
TrustpilotAwful experience
They've cancelled my appointment numerous of times. No one ever called me back. I had to chase them up. They even checked my credit score without telling me! Horrible service. I'm so glad we used mortgage broker and different agency. Much more helpful.
Ewa · 7 August 2015
Agent replied · 29 December 2024
Dear EwaPlease be assured that customer service is of the utmost importance to Douglas Allen. We are sorry to learn that you were unhappy with the service and are keen to investigate your concerns. However, as we have been unable to locate you on our system, we would appreciate it if you would contact our Customer Relations Department on 01702 540802 so that one of our advisors can discuss the matter with you in more detail. Thank you.
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