Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAll round couldn’t fault the Billericay…
All round couldn’t fault the Billericay staff. Paul Cromwell stood out as professional and trustworthy. I thought the after sale service was particularly good. It was great to have Natasha Mercieca on board to act as the go between for buyer and solicitor. Would use again.
Mr · 21 February 2019
Agent replied · 29 December 2024
Dear Mr Webb,Thank you for posting your 5 Star review regarding the Billericay office. Natasha is a godsend for a lot of our clients and seems to have been for you too.Thanks againRob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotA big thank you
A big big thank you to jess, Natasha, James and Tanya and all staff at chingford branch. They all really went out of there way to help us. Very friendly, helpful and professional. Would highly recommend. Couldn't of done it without you. Thank you all so much. Jenny
Jenny · 6 April 2017
Agent replied · 29 December 2024
Hi Jenny,Thank you for your glowing reference regarding the Team in my Chingford office. As a company we pride ourselves on Helping our customers as much as we can so it is nice to see this being practiced within our branches.Good luck in your new home.Rob WadeAssociate Operations Director
★★★★★ 5/5
GoogleGreat service, polite & very professional, have had a pleasant experience with purchase of new home, thanks.
Ben · 25 October 2023
Agent replied · 24 October 2024
Hi Ben,
Thank you for leaving a review! It's great to hear how positive your experience of buying your new home with our team has been.
Best wishes,
Douglas Allen.
★★★★★ 5/5
TrustpilotI had the pleasure of meeting Shana…
I had the pleasure of meeting Shana Jagger whilst dealing with the sale of my fathers house. She was so warm, friendly and professional and went over and beyond to be helpful. I would highly recommend using Douglas Allen especially dealing with Shana.
Christina · 4 March 2020
Agent replied · 29 December 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
GoogleCaroline has shown us round several properties and is extremely personable and helpful.
Thank you
Zoe · 29 November 2023
Agent replied · 24 October 2024
Hi Zoe,
Thank you for leaving a review! It's great to hear how personable and helpful our agent, Caroline, has been whilst showing you around properties.
Best wishes,
Douglas Allen.
★★★★★ 5/5
TrustpilotVery helpful and extremely accommodating team,always willing to help
Our experience with Douglas Allen has been of an extremely high standard throughout the whole process. The team have been very supportive and have demonstrated a good knowledge of what both buyers and sellers are looking for. They have been very accommodating and always keen to help .
Mr · 1 October 2015
Agent replied · 29 December 2024
Dear Mr Brewer,Thank you very much for your comments. The word 'help' is very important to us as this what we set out to do for all our customers throughout the entire 'moving home' process. I am glad that you have also found our team to be supportive and knowledgable too and that the service was of a 5 star standard.Thank you very much for choosing Douglas Allen for such an important event.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 4/5
Trustpilothelpful and informative
All staff have been helpful and have worked hard to get our property on the market asap as we are keen to sell quickly as we have found a property we are interested in. I like the online account where we can check progress whenever we want to.
Mr · 21 July 2015
Agent replied · 29 December 2024
Dear Mr & Mrs Boyle,Thank you so much for your kind words relating to the help you have received from Douglas Allen.Our unique 'My Account' feature you refer to is found particularly useful by many of our customers (as you have no doubt found for yourselves) as you are able to find out exactly what is going on 24/7 through the whole process of selling your property.I am sure the office now will do everything within their power to achieve the quick sale you seek in order to get you into your new home. Thank you for putting your trust into Douglas Allen to achieve this.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 4/5
Trustpilotdonna
donna, steve and the rest of the gang did a great job facilitating my move, it dragged on way longer than i ideally desired this year but they were there every step of the way to ensure we got this over linegary
Gareth · 23 May 2020
Agent replied · 29 December 2024
Thank you for leaving us your feedback! Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotHad to get important paperwork…
Had to get important paperwork witnessed and signed for the sale of my late brother’s house.Went in to Douglas Allen Barkingside. Their manager, Andy Dumas signed my paperwork. He was very friendly and helpful. Dealing with my late brother’s estate has not been an easy journey.I greatly appreciate all the help received from Douglas Allen in Barkingside.
Yasmin · 10 February 2023
★★★★★ 5/5
TrustpilotGreatful heart
I am so grateful acknowledging Tina having the skill as a sales Progressor at Douglas Allen Estate agents. She is a good listener, good team player, and action oriented. And timely in communicating vital informations to both parties, very helpful to us to reach a successful outcome.Greater heights and well done to your team together with Conveyancer Shenila who has been a great problem solver.
Adebola · 23 February 2022
★★★★★ 5/5
TrustpilotVery helpful and professional service received from Ellie
We have recently been looking to buy a new home in the area and Ellie arranged block viewing for several properties at very short notice. We received excellent customer service and would highly recommend dealing with Ellie at this branch
Paul · 14 September 2020
Agent replied · 29 December 2024
Good afternoon Paul, Thank you for review and kind words regarding Ellie- she is a real asset to our team and I'm sure would greatly appreciate your recommendation. Kind regards,Danielle
★★★★★ 5/5
TrustpilotI was served by Molly and the service…
I was served by Molly and the service was excellent. She really took the time to listen to my concerns and help match me to the best possible house options. She was amazing and is a great asset to the company!
Jasmyn · 15 May 2020
Agent replied · 29 December 2024
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
★★★★★ 4/5
TrustpilotProfessional, personal and efficient service.
Really appreciated the service we got from Douglas Allen for our recent purchase in Leytonstone. In particular we were thankful to Maria for her honest and collaborative approach in what was a fairly complicated deal. would definitely work with Douglas Allen again. Nadine & Jon Heggie
Nadine · 28 September 2016
Agent replied · 29 December 2024
Hi Nadine, thank you for your feedback on my Wanstead branch, Maria takes a lot of pride in her role within the branch and enjoys helping people with there move. I hope you are happy in your new home and when the time is right we look forward to helping you again.Thanks again.Rob wade Associate Operations Director
★★★★★ 5/5
TrustpilotDouglas Allen have been amazing!
Douglas Allen have been amazing with the selling of my home. I live in a different country but they totally took care of everything for me, including finding a buyer within 48 hours of it being on the market. Thank you soo much Simon :)))
Julie · 27 November 2017
Agent replied · 29 December 2024
Dear Julie,Thank you for taking the time to add your thoughts, as you say being in a different country certainly is no reason not to ensure that we offer the service required.I am pleased to see that the office delivered on what they said and found you the right buyer for you in a short timescale.I have passed on your comments to Simon and wish you all the best in the future.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotBILLERICAY FLAT RENTAL
A big 'Thank You' to Abbie Wilson etc in the Lettings Team with the help and assistance in the re-letting of a Billericay flat and finding a suitable tenant. All very efficient in providing updates on a regular basis. Tenant completed 30th April.
DOUGLAS · 1 May 2019
Agent replied · 29 December 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 5/5
Trustpilotsale of my property
I sold my property through Douglas Allen in wanstead and was very pleased with the service and support provided.They kept me informed about the process every step of the way and handled the sale very professionally the staff ray, nathan,maria and janine did an exemplary job
Paul · 18 April 2016
Agent replied · 29 December 2024
Dear Mr Bowker,Thank you very much for your kind words regarding our Wanstead office with regards to successfully selling your home. Nathan and his team are very experienced and importantly local which really helps in knowing how best to market your home to get the best results.Thank you very much for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotWill Nash
Will Nash a knowledgeable mortgage advisor with Douglas Allen, understands his market well and provides a fast, efficient and responsive service. He has helped facilitate a number of my investments over the years and I will continue to work with him (I hope!) on many more.
Rahzeb · 12 January 2016
Agent replied · 29 December 2024
Dear Rahzeb,Thank you for your 5 Star rating of Will Nash, we welcome you back at any time.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 4/5
TrustpilotVery happy with the service so far
In the process of selling my house through Douglas Allen. So far the service has been very good. The staff at the office are all very friendly and I have been kept informed of what is going on by regular text message, emails and phone calls.
Rachelle · 27 August 2015
Agent replied · 29 December 2024
Dear Ms Orgel,I am pleased to note that everything seems to be going well with your sale so far and that you have been pleased with our service, especially being kept informed along the process.I feel confident to predict that our service will continue to impress you, hopefully enough for you to award us with a 5th Star!!Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotGreat job by all the team at Douglas…
Great job by all the team at Douglas Allen Chingford! A special mention for Natasha who really pulled out the stops when the process was losing momentum due to managements company issues, etc. Would definitely recommend Douglas Allen Chingford!
Chris · 14 September 2020
Agent replied · 29 December 2024
Good afternoon Chris, Thank you for taking the time to write this glowing review on our Chingford branch- particularly Natasha, who is a great assets to our team. I'm sure Natasha and the team will be very grateful for your kind words.Kind regards,Danielle
★★★★★ 1/5
TrustpilotSold a crock........
Sold a crock about using their in house legal team. Paid our £25.00 REFUNDABLE deposit. Found a considerably cheaper solicitor to handle our sale but am STILL waiting for our refund since well before Christmas. DO NOT FALL FOR THEIR FIBS
Nugget · 3 January 2020
Agent replied · 29 December 2024
Dear Nugget,I assure you the £25 paid is fully refundable, please send me your details to head.office@douglasallen.co.uk and I’ll get on to it straight away.As for the cost, I hope you have found a good solicitor for your transaction. Price is not always an indication of service or results and whilst there may be cheaper alternatives the proven results our conveyancing panel achieve compared to industry standards are hugely impressive.I’m sorry we weren’t able to help you on this occasion but wish you well with your move.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotDouglas Allen - Chadwell Heath
With the help of Michael and Michelle, we found a buyer and accepted an offer within a week of having our property on the market. Their service was second to none and I would highly recommend them to anyone looking to sell their property.
Symah · 21 March 2018
Agent replied · 29 December 2024
Dear Symah,I would like to thank you for taking the time to add your comments about Michael and Michelle at our Chadwell Heath office, being second to none and highly recommended is such a pleasure to read, we certainly aim to achieve this and help all our clients either buying or selling on every occasion.All the best in your new homeKind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotThank you
The service from Douglas Allen has been very professional. The team have helped me with every step from finding a property to securing a home with advising and pointing me in the right direction to additional services. A big thank you to the team!!
Emma · 8 February 2018
Agent replied · 29 December 2024
Dear Ms Hatt,Many thanks for your 5 Star review, helping our customers achieve their dream move is the No.1 objective we have and I am glad to hear that you are the beneficiary of this with the purchase of your new home.I wish you much happiness there.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotBrilliant service
Can`t fault the service I have had from the staff of Douglas Allen. My property was sold quickly and I was kept informed of proceedings every step of the way. Would thoroughly recommend Douglas Allen to anyone wishing to sell their home.
February · 20 May 2019
Agent replied · 29 December 2024
Dear 'February Girl!'Thank you very much for your 5 Star review regarding the sale of your home through Douglas Allen. We never forget you have a lot of choice of agents which is why we truly do everything we can to offer a premium service as you refer to.Thank you very much for your custom.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotA very competent Agent.
The Billericay branch handled a local sale for us and I give my full recommendation to anyone looking for a reliable agent. The manager has been a pleasure to deal with, very helpful, and the whole organization and process has been competent and effective.
Norm · 15 December 2017
Agent replied · 29 December 2024
Dear Norm,Your full recommendation is fully appreciated by our company. As a company we pride ourselves on having a successful and structured process to ensure everything is done to help you achieve the sale you need at the best possible price, whilst remembering to be honest and again as you say a pleasure to deal with.I wish you all the best for the future and thank you for the feedbackKind regardsPaul Ingleton - Associate Operations Director
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