Trusted Agent profile · Basildon

Douglas Allen Billericay reviews in Basildon

4.7

★★★★★ Excellent

1,899 reviews across 2 platforms

Cumberland House, 129 High Street, Billericay, CM12 9AH, Basildon, CM12 9AH

Douglas Allen's office in Basildon, at Cumberland House, is rated 4.7 out of 5 across 1,899 reviews on two platforms, including 146 Google reviews rated 4.8.

Google logo

4.8 / 5

146

Reviews on Google

This office

Trustpilot logo

1,753

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Basildon office, from every platform, shown as written. First names only.

5/5

Trustpilot

Excellent

Hello, I thought that Douglas Allen gave me a very good service.I was very impressed with Ben and Maria they were on the phone every time I had a question and chatted through things with me when I was concerned. I think they both provided a very good service.Overall they did a great job and I would recommend DA moving forward.Thank you

Frankie · 16 April 2018

Agent replied · 29 December 2024

Hi Frankie,Thank you for taking the time to post your 5 star review regarding Maria and Ben in the Walthamstow office.Both staff members take pride in what they do and try to help in any way they can.I hope you will be happy in your new home.Rob wadeAssociate Operation Director

4/5

Trustpilot

First-time buyer

The Douglas Allen team were very helpful throughout the entire process. Khaleesha especially, who was on the ball come rain or shine. As expected, there were a few bumps along the road throughout this process and every time we hit one Khaleesha would act fast to resolve it and help us feel at ease. Bit of a legend.Would be happy to recommend.

Stuart · 19 March 2018

Agent replied · 29 December 2024

Dear Mr Meaney,Thank you very much for taking the time and trouble to post your review. I am glad we were able to help you so much, Khaleesha is a true professional, passionate about customer service and will be chuffed with your recognition.Kind regards,Jon Holden - Managing Director

5/5

Trustpilot

Recommendation

I found Douglas Allen to be really helpful and particularly accommodating when arranging viewings and subsequently any further inspections of the property I offered on. Nothing was a problem, I was always able to get hold of them immediately on the telephone and they were very good in keeping me up to date with the progress of my purchase from start to finish.

Deborah · 31 October 2016

Agent replied · 29 December 2024

Deborah,Thank you very much indeed for your 5 Star review of our service. I am delighted that you found our staff so helpful, something that we strive to do whilst knowing what an important and stressful time buying a property can be.On behalf of us all I wish you many years of happiness in your new home.Kind regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Amazing service

Sold my property in no time & surpassed my expectations. Thanks Ray, Nathan & Janine!

Mr · 18 April 2016

Agent replied · 29 December 2024

Dear Mr Patel,Thank you very much for your kind words regarding our Wanstead office following the successful sale of your property,I appreciate you taking the time to post this review and your custom.Kind regards,Jon Holden - Managing Director, Douglas Allen

5/5

Trustpilot

Will Nash

Will Nash has been enormously helpful and responsive in helping me secure mortgages. Highly recommended!

Wayne · 26 February 2016

Agent replied · 29 December 2024

Dear Mr Simper,Thank you very much for your kind words regarding our Mortgage Advisor Will Nash and I am glad he was able to help you secure the best mortgage as he has for so many of our customers.Regards,Jon Holden - Managing Director, Douglas Allen

4/5

Trustpilot

Patient and Helpful

Although new, Hassan has been helpful, professional and optimistic - keep up the good work.

Anonymous · 18 February 2016

Agent replied · 29 December 2024

Dear Anonymous,Thank you for your comments regarding the work that Hassan at the East Ham branch has done.Helping our clients is one of our core values and i am pleased to hear that it is alive within the branches.Thanks againRob wadeAssociate Operations director

5/5

Trustpilot

I had the pleasure of dealing with…

I had the pleasure of dealing with Khalleesha although we decided to go with the first property that we saw via a private sale. she was very attentive and out of all the agencies that we were in touch with she was the only sales person who kept in contact with us. And being in the Financial Services industry myself she is a very strong asset for your business.sadly we couldn't place our business with Khalleesha marks out of a 100 = 150 Malcolm Nathan

M · 30 March 2022

5/5

Trustpilot

Good service before and after sale

Sold our house after another estate agent had failed to do so. After we accepted the offer, Natasha the sales progressor was really helpful, always returned our calls, and was able to get through to the conveyancers which I was seldom able to (I wouldn't recommend their conveyancing partners, choose a good local solicitor instead!).

Mark · 7 December 2020

Agent replied · 29 December 2024

Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen

5/5

Google

Aseena Young took us through all the sales related material and answered all our queries. Extremely professional, friendly and helpful throughout.. Huge thanks to all the team at Douglas Allen Billericay.

TSLCHARNA · 25 October 2023

Agent replied · 24 October 2024

Thank you for leaving a review! It's great to hear how helpful Aseena has been in taking you through the sales process and answering your queries. Best wishes, Douglas Allen.

5/5

Google

Great support from Freddie, Anthony and Caroline so far. They were super helpful with finding a property for me and guiding through the negotiation process as well as resolving any questions.

Mehmet · 25 October 2023

Agent replied · 24 October 2024

Hi Mehmet, Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how supportive they were in helping you find you a property. Best wishes, Douglas Allen.

5/5

Trustpilot

I went into Douglas Allen in Chadwell…

I went into Douglas Allen in Chadwell Heath because I wanted help finding a house and understanding the processes. I spoke with Budrul and he was very friendly and professional from the get go. He explained everything in detail and made me speak to an financial advisor to go over my costs. Will definitely recommend this estate agent.

Saidul · 10 December 2019

Agent replied · 29 December 2024

Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen

5/5

Trustpilot

I really appreciate the suppprt from…

I really appreciate the suppprt from Douglas Allen as an organisation. I was particularly pleased with the first class customer service from Aseena. There were no delays. I would highly recommend!

Jason · 30 April 2022

5/5

Trustpilot

Compliment So far

We are in the process of selling our property and I wanted to compliment tow members on the team at Eastham. Maureen and Wassim have been extremely helpful, supportive and reassuring in such a big time in our lives. I found Wassim personable, profession and honest. I have found Maureen Sensitive, professional and supportive. I feel at ease with EastHam Dougals Allen

Nicolle · 13 December 2016

Agent replied · 29 December 2024

Hi Nicolle,Thank you for your comments regarding Maureen and Waseen in the East Ham office, I am pleased that they are both acting in a professional and personal manor. I hope the sales goes through smoothly.Thanks againRob wadeAssociate Operations Director

5/5

Trustpilot

Friendly, helpful and efficient team

Friendly, helpful and efficient team. I spoke with Deniz about being referred to their mortgage advisor. Appointment set up within the same day.Owen Massarella, found very competitive mortgage deals and submitted these on a Saturday to secure the deal. Thank you.Excellent service.

Hanife · 25 November 2022

Agent replied · 29 December 2024

Hello Hanife,Thank you so much for leaving us a review, we're delighted to hear that you are so happy with the support you have received from our team.Best of luck on your property journey!Douglas Allen

5/5

Trustpilot

Great!

I chose Douglas Allen because of good reviews and I am happy I did so. It had been an excellent service from Abbie, Basildon branch. Very professional, quick to respond to all questions and it had been a great experience. I had worked with a handful of estate agents over the years and it is indeed a brilliant service.

Anonymous · 19 February 2019

Agent replied · 29 December 2024

Hi ,thank you for taking the time to post your 5 star review regarding Abbie in the Basildon branch. I am please to see that you had a great experience with her and the service was BRILLIANT .Thanks againRob wadeAssociate Operations Director

5/5

Trustpilot

Came into Woodford a few years after…

Came into Woodford a few years after buying my home to refinance. Steve remembered me and even though he was busy he took time to help me with some questions. Great advice and so nice to think I am still valued years later. If I ever sell then there is only one choice for me and that's Douglas Allen

Michelle · 6 February 2019

Agent replied · 29 December 2024

Dear Michelle,Thank you very much for your 5 Star review, once a customer with DA always a customer with DA!Steve would have been delighted to have helped you.Kind regards,Jon Holden - Managing Director

5/5

Trustpilot

Paris and Monet - Lettings

Paris stepped in after a member of staff quickly left employment - after a week of our calls and emails going unanswered Paris became our point of contact and between her Monet they rebuilt our confidence and the rest of the process was stress free. First time ever I can see we have felt genuinely cared for as customers. Thank you!!

Sam · 15 May 2017

Agent replied · 29 December 2024

Dear Sam, I am sorry to hear that you had calls and Emails not replied to with the speed we would like after the change of staff, although I am pleased to hear that Paris and Monet have re built the trust and the customer service levels we would expect. We look forward to working with you and ensuring that the level of service continues throughout the Letting period. I appreciate your feedback and apologise about the initial issuesKind regardsPaul IngletonAssociate Operation Director

5/5

Trustpilot

Great service from the Chingford team

The whole team at Douglas Allen chingford have been extremely helpful making the entire buying process a lot less stressful than I had imagined. They have been extremely attentive Everyone has been happy to answer my many questions . We are currently in the process of buying our new home and couldn't be happier with the service we are receiving.

Mrs · 11 March 2018

Agent replied · 29 December 2024

Dear Mrs K,Thank you for posting your 5 star review regarding the Chingford team. Our aim is to help our customers achieve their dream move and it seems that the team are helping you do this.I hope the sale completes soon and you will be happy in your new home.Thanks againRob wadeAssociate Operations Director

5/5

Trustpilot

As Executor for a dear friend

As Executor for a dear friend, I have had the responsibility for the sale of his house. From the time it was first marketed, I have been very impressed with the staff involved. The sale did take some time through no fault of Douglas Allen & the help support & updates provided have been tremendously appreciated. Particular mention must be made of Rosalie Kurton who has always been available, even after hours, extraordinarily knowledgeable & helpful. Chelsea Baldwin played her part, & more recently Riana has proved most friendly & gone out of her way to find answers for me. All these under the expert guidance of Maureen Grey of course.

Rob · 13 January 2022

5/5

Trustpilot

mortgage and finding a good house could…

mortgage and finding a good house could be stressful experience and with a great agent, Anita Kaur made it easier and overwhelming experience. very friendly and polite.

Baran · 20 August 2022

5/5

Trustpilot

I was dreading this move but Steve was…

I was dreading this move but Steve was so helpful and kept me up to date regularly, I was surprised it was so easy. Thanks Steve.

Emma · 26 September 2022

5/5

Trustpilot

East Ham branch

East Ham branchAs first time buyers we signed up with many agents, but Hasan and Maureen at Douglas Allen were by far the most helpful, always calling us and making a real effort to find us the right house. Which they eventually did. If you're looking to buy in East Ham, register at Douglas Allen before you go anywhere else.

Mike · 25 January 2017

Agent replied · 29 December 2024

Hi Mike ,thank you for your comments regarding Maureen and Hasan in my East Ham office. We push our staff to be pro active in helping our customers find their dream home and it seems to have paid of.I hope you will be happy in your new homethanks againRob wadeAssociate Operations Director

5/5

Google

I have had a wonderful experience with Douglas Allen and couldn’t recommend them enough. Wayne in particular has been extremely pleasant to deal with, and has represented the company impeccably, his efficiency, professionalism and warmth has made this experience stress free and far better than I could have hoped. Thankyou Wayne!PositiveQuality, Professionalism, Value

Angelina · 25 October 2020

Agent replied · 24 October 2024

Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen

5/5

Trustpilot

Ray phipps done a great job

Through juggling which estate agent to choose, I was recommended by a friend to go for douglas allen wanstead. Being told that they are fast, friendly and thorough. I was able to make the decision with no hesitation, their staff made my mind feel at ease. They strived very hard to get the best price possible for my property .

Margaret · 14 June 2016

Agent replied · 29 December 2024

Dear Ms Bailey,Thank you so much for your 5 star review of our Wanstead office in terms for selling your home so successfully. Customers really do have a lot of choice when it comes from choosing an agent to sell through however we would back our service and results higher than anyone as I am delighted has proved beneficial for you.Thank you very much for putting your faith in us and I wish you much happiness in your new home.Kind regards,Jon Holden - Managing Director

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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