Trusted Agent profile · Basildon
★★★★★
1,899 reviews across 2 platforms
Cumberland House, 129 High Street, Billericay, CM12 9AH, Basildon, CM12 9AH
Douglas Allen's office in Basildon, at Cumberland House, is rated 4.7 out of 5 across 1,899 reviews on two platforms, including 146 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Douglas Allen Billericay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Basildon.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
5/5
TrustpilotThe team is great and kind
The team is great and kind. Loved the way they helped me through out my first rental home @Jordie, Chris and the rest of the crew 👍 thankyou guys....
Hi Kabelothabo, Thank you for your kind review - we will pass this on to the team! Best Wishes, Douglas Allen
5/5
TrustpilotWhat a team
What a team! Greg, Luke, Chelsey and more all helped do a fab job with added smiles in getting my probate sale over the line. Thanks team for a very professional job well done.
Hi Connie,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how helpful they've been in getting your probate sale over the line.Best wishes,Douglas Allen.
5/5
TrustpilotChingford Douglas Allen
Chingford Douglas Allen were great, the whole team were there for me all the way through my sale and James secured me a buyer at a price I was very happy with, in less than 12 weeks I had put my home on the market and completed.I would also like to mention Natasha who was a huge help In guiding me and advising me through my sale.
Hi Franck,Thank you for taking the time to post your 5 star review regarding James and Natasha in the Chingford office.Getting you moved in 12 weeks is a good result and I hope you will be happy in your new home.Rob wadeAssociate Operations Director
5/5
TrustpilotBig thanks to Douglas Allen -Basildon
Big thanks to Douglas Allen -Basildon I have bout my dream house from them All team was very helpful throughout the whole process. Many thanks for Gary who sold to me his first house congratulation and very well done keep going like that Many thanks for Chelsea and all hard work she put in to completing this sale It was a pleasure to work with you guys
Hi Marcin,Thank you for taking the time to write your 5 star review about our Basildon Office.I am so pleased to see that you have found your Dream home with the aid of Greg (Gary) I am sure that he will always remember his first sale as I do. Chelsea as you know plays a major part in getting the I's dotted and T's crossed and is some what of an unsung hero.Good luck in your new home and thanks againRob wadeAssociate Operations Director
5/5
Trustpilotmichael Clark Douglas allen
Thanks to Michael and all the team at hornchurch. They are very professional and work to a very high standard
Dear Tony, I appreciate your comments on Michael and Team Hornchurch, we certainly aim to work to a high and professional service in all we do. I wish you all the best for the future and if any of our teams can offer help or assistance in the future, please do not hesitate to let us knowKind regardsPaul IngletonAssociate Operation Director
5/5
TrustpilotConfident we chose the right estate agent
From the initial meeting with Michael Clark, who explained the whole process of selling our property and answered all of our queries , we have felt completely assured with our choice. From arranging the brochure , and booking viewings for the open day, which was successful, all the staff have been professional and helpful throughout the whole process. A big thanks to everyone, very happy with the service.
Dear Kathy and Sean, It is much appreciated that you have taken the time to add your thoughts. As a company we strive to ensure that we deliver on promises and ensure that the client receive the level of service that we agree, I am so pleased to see that the team at Hornchurch and especially Michael have done exactly what they have said. I wish you all the best for the future and look forward to helping yourselves or anyone you recommend moving forward.Kind regardsPaul IngletonAssociate Operation Director
5/5
TrustpilotGreat Experience,.
We've used Douglas Allen twice, once to buy our property and once to sell it. We've been particularly impressed with the dedication and professionalism of Linda, our Sales Progressor, who went above and beyond to assist us with finalising our sale. We are grateful that everything panned out in the end, thanks to her perseverance and commitment throughout the process.
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotGreat day with Ian White on the phone…
Great day with Ian White on the phone sorting our sale, very helpful loads of communication and guidance. A great result all parties happy.
Good Morning Ginny, Thank you for leaving us your feedback. We're delighted to hear that we could help you get everything sorted with your sale. All the best, Douglas Allen Barkingside Estate Agents
5/5
TrustpilotSelling Property during Covid 19
Lucy and Chelsey have both been brilliant during this Covid 19 lock down period. They have managed to secure a buyer for our property within the last 4 weeks.We have been very impressed with their commitment throughout these difficult time.In our opinion they are both assets to Douglas Allen and would recommend anyone looking for an Estate Agent to use this company.
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
1/5
TrustpilotVery poor advice and service from the…
Chingford Mount Douglas AllenVery poor advice and service from the branch manager. He put a buyer forward with no proof of funds and agreement in principal. The buyer was an investment buyer and had to raise funds from multiple properties. The branch manager keep on telling me that the buyer have funds ready and kept on lying to us which was not the case. Douglas Allen dragged the sale out over 7 months where the sale collapsed at the end of the day. Complete mismanagement from their part. We made it very clear in the beginning that a buyer must have proof of funds and agreement in principle but the disregarded our request. They also become a bit of a bully when we terminated the sole agency agreement in August then told us again that we need to hand in notice in September when we decided to go with a different agent. I will highly recommend not to use this branch.
5/5
TrustpilotVery happy
We are very happy with Rebecca and the team at Douglas Allen for helping us find are new house
Dear Paul, thank you for your feedback about Rebecca and the Hornchurch office of our company, I am sure they will work with you closely and help you find your dream home as soon as possible. I will pass your comments onto Rebecca and the team as receiving feedback helps us see that the service standards we are looking fro are being met. I would like to wish you all the very best for the future in your new home.Kind regards Paul Ingleton Associate Operation Director
5/5
GoogleWould like to say a massive thank you to Douglas Allen Billericay, Natasha the chaser , I honestly don’t think this would of happened without her. She is brilliant! Always helpful and ha such a friendly approachable manner, a truly lovely lady. Thank you soooo much. Also the team at billericay Danny the Manager, always happy to assist wherever he can, so a massive thank you to him to. Also Erica when we lost our buyer was one step ahead and got us sold again in 24 hours. Thank you to all of you for making happen. Melanie Pearce
5/5
TrustpilotDouglas Allen Chingford
Great service, after meeting with James he gave me the confidence to put my home in the market and take the first step, His Team were amazing and secured me a buyer within 3 weeks and then he managed to negotiate me a great deal on my new home. All in all I thoroughly recommend Douglas All for a stress free professional service.Mrs P
Dear Pam,Thank you for posting your 5 star review regarding James and the team in the Chingford office. It is nice to see that not only did they help sell your home but helped you on your onward purchase negotiations as well.Thanks againRob wadeAssociate Operations Director
5/5
TrustpilotExcellent service
Excellent service friendly professional confident staff. Great communication at all times. Highly recommend. Special thanks to Danny. Claire Northcott
Dear Ms Northcott,Thank you for your kind words and 5 Star Review, Danny will be very grateful that you have recognised him in this way.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotHasan anwar and Mohammed done a grate…
Hasan anwar and Mohammed done a grate team work helping me view a home I eastham. They were very honest polite they even negotiated with the vendor to get the property in my offer. Both of them are star. I wish them all the very best and carry on looking after customer the way they looked after me. Thanks H and Mo
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotWoodford Douglas Allen
Being first time buyers it was great to have someone like Khaleesha guiding us through the process could not have been bettered. She was helpful and provided us with information when needed. With all the stories of first time buyers and how things could go wrong, again it was great to have a good team behind us, helping us to make the process as smooth as possible.
Dear Mr Hood,Thank you for taking time to post your reviews of our Woodford Green office, they will be delighted their efforts have been recognised and appreciated by you.Buying a property can be a daunting experience for anyone, let alone for the first time, so I am glad we were able to help you achieve this milestone.I hope you have many enjoyable years in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotEastham Douglas Allen
Hassan from Eastham branch has been really helpful with the whole process of buying my first property. He went out his way to answer Any queries and guide me to the next stages. I felt he was very professional and patient with me. I would recommend Douglas Allen to freinds and family due to my positive experience.-Farhana and sultan
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
5/5
TrustpilotDouglas Allen in Chingford
Douglas Allen in Chingford. Staff are very warm, welcoming and friendly. They work extremely hard to sell your property. They give honest and professional advice. They are always available to answer any concerns I found that James and Jesse listened and offered support when needed and they were never pushy and always put the customer first. Thank you for a wonderful customer experience.
Dear Ms Dyer,Thank you so much for taking the time and trouble to post this 5 star review. Our Chingford team are hugely talented and committed people with a true belief in proving a premium service. We never forget that there are many agents to choose to sell through which is why we really do go to the lengths that we do to help our customers throughout what can be a very stressful process.On behalf of the team, thank you very much indeed for your custom.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotFriendly & Helpful Staff!!...
Would definitely recommend Douglas Allen especially Khaleesha who is very helpful and has great customer service skills.
Dear Ms Stavrinos,Thank you very much indeed for your 5 Star review of Khaleesha, she will be thrilled to bits that she was able to help you so much.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotProfessional From Start to Finish
From start to finish the service provided was of a high standard. Good photography, lots of viewings, we had offers within two weeks. The service between offer and completion was exemplary, our "Sales Progressor", Andrew, kept us very well informed at all stages and worked tirelessly on our behalf, chasing up solicitors and other estate agents in the chain, resulting in a successful sale.
Hi Tom,Thank you for taking the time to post this review. I am delighted to hear that the service you received along with our unique marketing helped secure you a good sale on your home. Andrew is a key member of the team with the after sales service. Thank you again for your comments and hope you will be happy in your new home.Rob WadeAssociate Operations Director
5/5
TrustpilotFantastic service and assistance !!
We bought our second property through Douglas Allen and overall we had a very good service. We’ve viewed 3 properties through the agents and we put an offer for the one we liked. As this was a new built, they liaised well with the sellers and got us all necessary details. Jordan has always kept us up-to-date with the progress and assisted in inspecting this property.
Dear Raj,Thank you for taking the time and trouble to post your 5 Star review of Jordan at our Chigwell office, he will be chuffed with your recognition of him but even more so for knowing he has helped you secure your ideal home.On behalf of Jordan and our whole Chigwell team I wish you many years of happiness there.Regards,Jon Holden - Managing Director, Douglas Allen
1/5
TrustpilotIn my opinion and speaking for myself I…
This review relates to the East Ham branch. In my opinion and speaking for myself I have bought and sold many properties and used many estate agents over the years however this agent over promises and under delivers, the amount of calls I had to make and the amount of emails I had to write in order to chase up and push forward was unacceptable. I personally would never recommend or ever use this company again. I suggest you find an alternative agent in this area!
5/5
TrustpilotKhaleesha from Douglas Allen has been…
Khaleesha from Douglas Allen has been gem. She was helping us look out for a property. The enthusiasm and urgency shown by Douglas Allen was excellent. If we ever had to sell a property I think we would definitely go to them. They are well informed and research the properties well. Great job !!
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
4/5
TrustpilotGood service
We purchased a flat in Forest Gate via the East Ham branch. The sale went through very quickly, and the staff we dealt with (primarily Waseem and Andrew) were generally helpful and friendly. My only main criticism is that on the occasions when we tried to contact the branch via phone and they could not take our call, they did not return our calls when asked.
Dear David,Thank you for your feedback regarding the team in my East Ham office. Waseem as you know has the job of helping clients like yourself to find their dream home and then passed the baton to Andrew for the after sales service. I am sorry to hear that on the odd occasion they did not answer the phone but we do have a call center that should pick up the overflow if we cannot answer it.Good luck in your new home.Rob wadeAssociate Operations Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Douglas Allen Billericay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Basildon.
