Trusted Agent profile · Basildon
★★★★★
1,899 reviews across 2 platforms
Cumberland House, 129 High Street, Billericay, CM12 9AH, Basildon, CM12 9AH
Douglas Allen's office in Basildon, at Cumberland House, is rated 4.7 out of 5 across 1,899 reviews on two platforms, including 146 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Douglas Allen Billericay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Basildon.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service every step of the way
Great service every step of the way, no matter how big or small the query Maria, Ben and the team in the Wathamstow branch have been great!
Dear Anton,Thank you for your 5 star review regarding Maria and Ben in the Walthamstow office.Rob wadeAssociate Operations Director
5/5
TrustpilotFeedback on Phebi
Phebi has been great since registering with Douglas Allen, really been a pleasure dealing with her and great communication & support. Sending across info on new properties and arranging viewings as well, fantastic customer service. Thank you.
5/5
TrustpilotSouth Chingford branch
We found the staff at the south Chingford office to be extremely helpful during the sale of my friend's house. My friend was going into a care home and at all times the staff were caring in their attitude toward her and we felt they could not have done any more in getting a sale for the house. I can't recommend them highly enough. TA big thank you to them all.
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
5/5
TrustpilotDouglas Allen in chingford were…
Douglas Allen in chingford were professional, friendly and gave us so much help and support..Thank you James, Jess and staff of Douglas Allen Chingford.....Highly rated REGARDSKaren,
Hi Karen,Thank you for taking the time to post your 5 star review of the Chingford office, especially James and Jess.I am pleased to see that you rate them so highly.Best of luck in your new home.Rob WadeAssociate Operations Director
2/5
Trustpilotwickford estate agents
where do i start the online portal doesn't work so was unable to look at viewings feedback etc , even told them it does not work 8 yes eight times . constantly wanted us to drop the price of our property after being with them for a few weeks. These guys couldn't sell a house if they tried all they are interested in is there cut(money) which is exorbitant compared to other agents around.
Dear AdamThank you for sharing your experience with us and we are sorry if some aspects of our service did not met your expectations.We understand that the Wickford branch have been assisting you with the issues that you have experienced when trying to log in to your online account. You were given some advice regarding your email address from our I.T. department and we were not aware that you were still experiencing difficulties. Please rest assured that this is being looked into further and someone from the Wickford branch will be in touch with you shortly.We always endeavour to obtain price related feedback following a viewing so that we can better understand if potential buyers feel that a property is being marketed at a fair price. We understand that it can sometimes be frustrating when a price reduction is recommended however we only ever provide advice that we feel is in our customers’ best interests and it is ultimately your decision to make. We hope that the above will reassure you that we are genuinely trying to assist you however should you like to discuss your experience in more detail, please do not hesitate to contact our Customer Relations department on 01702 540802. Thank you.Kind regardsDouglas Allen
5/5
TrustpilotI recently contacted Douglas Allen at…
I recently contacted Douglas Allen at Basildon to help me find a property as an urgent basis. I can,t help mentioning one name, Abbie Wilson, Lettings Advisor. She was very professional and nice. Due to my profession, she very kindly arranged the viewing even if, it was outside her normal working hours. She didn,t rush, listened to me, talked about the local geography and answered all my queries. Well done Douglas Allen and staffs.
dear Dr Hassan,Thank you for posting y0our 5 star review regarding Abbie in the Basildon Letting Team.It is always nice to see that our team are professional and nice when dealing with our customers. Listening to our customers is key if we truly want to help.Thanks AgainRob WadeAssociate operations Director
5/5
TrustpilotImpressive
We haven't yet sold our property.We only signed up last Thursday after a meeting with Gill who is a true credit to you,today we had a call from another member of staff to take photos,floor measurements etc.Who again was very,very friendly and professional.Each call we have received from the staff in the Billericay branch have been very friendly yet being once again professional.....Can't speak high enough of everyone we have had dealings with up to now.
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
5/5
TrustpilotExcellent customer service
I had a great experience with this company. So helpful and I was always well informed of the whole process . I dealt with a lady called Chelsey Baldwin who really did make it very easy , extremely competent and knows her stuff
Hi Jamie,Thank you for leaving a review! It's great to hear how positive your experience with our agent, Chelsey, has been and how easy she has made the process for you.Best wishes,Douglas Allen.
5/5
TrustpilotBig thanks to Tom fitch and Chelsea for…
Big thanks to Tom fitch and Chelsea for their huge help towards me buying my first home
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
TrustpilotExcellent service all round
I have a rental flat which Douglas Allen have let for me. I met Paris at the flat and she understood the situation i was in immediately. She offered excellent advice. The flat was let within a week, checks done, deposit received. Paris's follow up work was very thorough and the local DA office were very helpful. The back office team have been quick to respond and sort out issue. Would highly recommend Douglas Allen.
Dear Pat,Thank you for taking the time to add your comments on Paris and Douglas Allen Lettings, I am pleased to see that not only was the service levels promised delivered, the proactive way that our Lettings team market the property and also ensure that you are fully updated was delivered. Having our Customer and Property Care team means we have the right people focused and helping all the way from putting your property up to let and then through our management. We look forward to working with you throughout the tenancy.Kind regardsPaul IngletonAssociate Operation Director
5/5
GoogleReally happy Aseena has helped me find a property not just in this area but also within the surrounding areas that I’ve been considering and she even put me in touch with the conveyancing team JS Law and they’ve been so helpful so far
Hi Harry, Thank you for leaving a review! We're so pleased Aseena has been able to help you with your property search. Best wishes, Douglas Allen.
5/5
TrustpilotAbbie Wilson
Abbie Wilson made the move very simple, coordinated everything well to facilitate a swift move. Definitely recommend her to a colleague. Good job keep it up
Dear Deep,I am so pleased that Abbie in our lettings department has made the move very simple, by ensuring we keep in regular contact and explain everything as soon as possible makes this happen.Like you say Good Job and keep it up, I know that Abbie certainly will for all her current and future clients.All the best in your home and remember we are there to help if needed.Kind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotAbbie Wilson in the Basildon branch…
Abbie Wilson in the Basildon branch could not have been more helpful, patient and efficient with the lettings process. I would definitely recommend her to anybody thinking of letting their property. She really helped take the stress away from start to finish, even staying behind one evening to speed the referencing process along. Thank you also to Chloe Costa for arranging everything and making sure everything when smoothly. Credit when credit is due.
Dear Vass,Many thanks for your review, I wish you much happiness in your new home.Regards,Jon Holden - Managing Director
5/5
TrustpilotGood Team !
So far no complaints, Ray and his team have been on the ball, looking forward to a happy ending very soon with the sale of our houses.
Dear Mr Smith,Thank you very much for taking the trouble to post your review concerning Ray at our Wanstead office. It's always useful to get feedback and I am pleased we have been able to provide you with a 5 star service. I wish you every success with the sale of your home.Regards,Jon Holden, Managing Director, Douglas Allen
1/5
TrustpilotTwo appointments booked and confirmed
Two appointments booked and confirmed, two no shows. Previously dealt with their head office (ARUN), using branch direct a completely different experience. Very disappointing.
We are sorry to read your review however, we cannot find any record of you having recent contact with Douglas Allen. This can sometimes be due to the record being in another name, such as a partner or spouse. Please contact customer.support@arunestates.co.uk to provide more information so that we can investigate your experience. Thank you.
5/5
TrustpilotBillericay branch
As a buyer, the staff at Douglas Allen Billericay have been excellent from start to finish. Particular praise to Greg, who drove me in his own car to view a property and then insisted I view a similar property close by....which I ended up buying.Phone calls were answered or returned, all my queries dealt with and concerns addressed. Always a welcoming smile when I walked into branch.A very professional and proactive team.
Hi Darren,Thank you for taking the time to post your 5 Star review regarding Greg and the team in Billericay. I can remember when Greg booked to in to see the other property that you eventually bought . I am pleased to see that the after sales service was also effective . I hope you will be happy in your new home.Rob WadeAssociate Operations Director
5/5
TrustpilotFirst Experience - Everyone's a Winner- Outstanding Service
I recently needed a quick sale on my property as me and my husband had split up, i went to Douglas Allen on a recommendation of a friend. It was by far the best recommendation , Douglas Allen were flawless with their service and the property was sold in record time. I would recommend Douglas Allen to EVERYONE i know. I cant thank the staff enough for making it such a smooth and pleasurable experience.
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
5/5
TrustpilotRenting
I am renting a property for my Mother with Douglas Allen and the whole process has been seamless and very professional. I would highly recommend.
Hi Tina, Thank you for your lovely review! We're delighted to hear that renting a property for your Mother with us has been seamless and professional. Your recommendation means a lot to us. Best wishes, Douglas Allen
5/5
TrustpilotVery happy with all the help and advice…
Very happy with all the help and advice I received from Khaleesha Said-Love-day at your South Woodford office. Khaleesha was very knowledgeable about the area. Her approach was both friendly and professional. This has greatly influenced my decision to focus on the area. Thank you!
5/5
TrustpilotBarkingside
“Having walked into the busy branch a lady approached me and offered her assistance. I was really thankful that she did because she managed to book me a mortgage appointment, which then secured me a fantastic mortgage. I only later found out that the lady that helped me was a branch secretary called Allison. Everyone in the office was really friendly and overall a much better service than any other on the high street
Dear Mr Goldsmith,Thank you for your kind words regarding the service you received from our Barkingside office and in particular Alison. I am delighted that it led to you getting a fantastic mortgage and that we were able to help you move home.May I wish you many years of happiness there.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotChelsey Baldwin has been so supportive…
Chelsey Baldwin has been so supportive during the whole process, she has been attentive and available for us whenever we needed her. Highly recommend.
Dear Ms Lawrence,Thank you very much for your feedback and 5 Star review of our Sales Progressor Chelsey. Many companies don't employ Sales Progressors and I am sure you would have seen first-hand how imperative they are in overseeing the complexities of a property transaction - especially an exceptional one like Chelsey.I wish you much happiness in your new home.Kind Regards,Jon Holden - Managing Director
5/5
TrustpilotJodie & Joanna …
Jodie & Joanna have been very helpful with our settlement in our new house and any questions that we have had they always had an answer. Their team is also very supportive and kind. I highly recommend Douglas and Allen.Kind Regards Borislav Irena
Hi Bobby,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how supportive they've been throughout your process.Best wishes,Douglas Allen.
1/5
TrustpilotChingford Douglas Allen - AVOID
I am afraid thay my experience was negative and after agreeing a % for commission with me an unnamed meber of the team decided that this conversation would be conveniently forgotten and a new and higher % would be quoted. Unfortunately this company do bear out the reputation of Estate Agents being untrustworthy, slippery and after one thing and one thing only - a sale. Beware and my advice would be to go elsewhere.
Thank you for your comments Mr Richards, we are very sorry you feel this way. Our Client Liaison department is already aware of your concerns and have been investigating the matter. We hope that a satisfactory conclusion can be reached.
5/5
TrustpilotHigh quality service
In the very complicated journey of finding a property I was lucky enough to meet three superstars at Douglas Allen. Daniel, Joe and William from the Barkinside branch were extremely knowledgeable and helped me throughout. Not only did they provide all the necessary information very efficiently, but they also added a personal element with their very useful advice. I've rarely come across such reliability in this industry and I would highly recommend them!
Dear Ms D'Innocezo,Thank you very much indeed for taking the time and trouble to post this glowing 5 Star review of our Barkingside office, it will mean so much to Dan and his team there. The service that you received we refer to as "Outpassioning" and everyone at Douglas Allen is totally committed to providing it, I am glad that it has benefitted you so much.I wish you much happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
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Tell us what you need and we'll put you in touch. Douglas Allen Billericay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Basildon.
