Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHighly Recommended
I have been searching for a property near Chadwell Heath area for last few weeks and viewed a property advertised by Douglas Allen (Chadwell Heath Branch)....I found a property listed by them which ticked all the boxes and now I am on the next phase of buying this property.I am really thankful to their sales representative Emma Fisher for her excellent customer support throughout this process.
Darshit · 18 April 2016
Agent replied · 29 December 2024
Dear Darshit, I am so pleased to hear that my Chadwell Heath office have been successful in helping you find the home that ticked all the boxes for you, I will pass on your thanks to Emma for her excellent customer service. We pride ourselves on going the extra mile to help all our clients wherever possible. I wish you all the best with your purchase Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
GoogleSo far in the process of selling my house I have had excellent service particularly from Freddie who has kept me up to date with all that I need to know.
Linda · 10 January 2024
Agent replied · 9 January 2025
Hi Linda,
Thank you for leaving a review! it's great to hear how positive your experience of selling your house has been so far and how our agent, Freddie, has kept you up to date with everything you need to know.
Best wishes,
Douglas Allen.
★★★★★ 5/5
TrustpilotVery happy customers!
We appointed Douglas Allen to sell our property in Chingford as we were looking to move house to Suffolk. The team of James, Jess, Jake and Natasha at the branch were extremely helpful, friendly and professional and were quite happy to answer our many questions. They found us a buyer within a couple of days and helped us through the sales process very efficiently, keeping in regular contact of how it was progressing. The staff were all brilliant and we would very happily recommend Douglas Allen in Chingford for buying or selling your property.
Alison · 8 August 2022
★★★★★ 5/5
TrustpilotWe are very happy to buy house and…
We are very happy to buy house and letting through Douglas Allen. Excellent Services! Specially we are very happy with Abbie Wilson,Lettings Advisor. She is the best! She is very polite and helpful. We would like to give her 100% for customer satisfaction. She helps us to find our right tenants within a week and provide all services with 100% satisfaction. Ram and Krishty
RAM · 13 March 2018
Agent replied · 29 December 2024
Dear Ram and Krishty,Thank you so much for taking the time to post this 5 Star review of our Basildon Lettings Dept, especially mentioning Abbie in such glowing terms. Abbie is a true professional who really goes out of her way to ensure her customers get all the help they need in finding the right tenants for their properties and I am glad you have benefitted from her service and expertise in this respect.Thank you very much for your custom.Regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotGreat agency
Great agency. Proper customer service and response. Michael is absolutely fabulous. Great doing business with him
Ghulam · 8 March 2018
Agent replied · 29 December 2024
Dear Ghulam, thank you for the feedback on our Chadwell Heath office, it is always a pleasure to offer our clients as you say proper customer service and that it was great doing business with him.I will pass on your thought which is much appreciatedKind regardsPaul Ingleton - Associate Operations Director
★★★★★ 1/5
Trustpilot3 months on market with these bunch of…
3 months on market with these bunch of clowns and as soon as appointed another agent house was sold in 2 days…still receiving threatening emails about selling with other agent even though we cancelled with Douglas Allen…very misleading and marketing is poor…very poor…also we keep getting false reports sent to us saying they have had viewings etc which is important as they have no access to property…my advise…find another agent as it’ll be smoother and quicker then with Douglas Allen
Lee · 31 July 2022
★★★★★ 1/5
TrustpilotStay well clear. Clueless.
Was given a high value on my property, also was told that it was best to use their auction department "I am sold". Very quickly became apparent that the price was too high as was advised to lower it. After a couple of months with no real offers decided to use another agent, property was sold within a week. After telling Douglas Allen that their services were no longer required I was still getting Marketing reports from them 2 months later and found out they were still had the property up for sale on Zoopla. Clueless DO NOT USE.
JOHN · 29 July 2022
★★★★★ 5/5
TrustpilotAshok was really responsive and…
Ashok was really responsive and straightforward
Therese · 7 September 2021
Agent replied · 29 December 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotI dealt with Sarah at Douglas Allen and…
I dealt with Sarah at Douglas Allen and she was brilliant from start to finish
Amanda · 19 September 2018
Agent replied · 29 December 2024
Dear Amanda,Thank you very much for your 5 Star review, Sarah at our Chigwell office will be delighted she was able to help you so much.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotGood communication throughout and would …
Good communication throughout and would definitely work with Douglas Allen again in the future. Thanks Sam
Sam · 20 October 2017
Agent replied · 29 December 2024
Dear Sam,Thank you very much for your kind words, I am glad we were able to help you with your move.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotGreat service
Great service, Abbie Wilson and Chloe Costa were really easy to work with and incredibly professional.
Vanessa · 10 October 2017
Agent replied · 29 December 2024
Dear Vanessa,Thank you for your review, we always aim to offer the best possible service, I will pass on your thoughts to both Abbie and Chloe as I am sure they will appreciate your feedback.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotA professional performance
We would like to express the highest praise for all members of staff at .Douglas Allen.It has been a truly professional performance.We would like especially to pay tribute to the heroic efforts of Mr Andrew Bilby, at East Ham in progressing the sale to a satisfactory conclusion.Also, Mr Daniel Bourne in Barkingside whose knowledge and expertise like Mr. Bilby s was second to none.
Drs · 5 September 2017
Agent replied · 29 December 2024
Dear Drs and D Biffa,Thank you for taking the time to post your review Regarding the Barkingside office and Andrew Bilby in East Ham. I hope you will be happy in your new home.Rob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotExcellent service!
the service at woodford douglas allen has been brilliant. Riana really paid attention to detail for my property search and also listened when a property wasnt right for me. i was constantly kept informed about new properties which resulted in me finding my family home. steve donna and hasan were all very helpful in keeping me updated. thank you team!
Robiul · 8 February 2020
Agent replied · 29 December 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotI had Ellie as a sales advisor
I had Ellie as a sales advisor. She was verry helpful and had a lot of patience with us. She understood what we want and what we are looking for and she helped us a lot.We are happy that our ofer was accepted and during this process we had the support of the agency and of Ellie.Thank you!
Madalina · 26 September 2020
Agent replied · 29 December 2024
Good afternoon Madalina, Thank you for your lovely review and congratulations on getting you offer accepted. We very glad to hear that we have been able to support you during this process-particularly Ellie. I will pass your comments along. Kind regards,Danielle
★★★★★ 5/5
TrustpilotGreat Choice
I met with two lovely gentlemen whom made me feel very comfortable in putting my property in their hands. I liked their ethos and their strategy in regards to selling my home. They were very professional but did not come across pushy as some sales people have no regards for your interests. I would recommend Douglas Allen to anyone I know who's selling a property.
Mrs · 26 August 2015
Agent replied · 29 December 2024
Dear Mrs Johnson,Your recommendation is most gracious and most appreciated. Thank you very much for taking the time and trouble to post your comments.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotA Wise Choice...
The team at the Chingford branch sold our house quickly, for over the asking price, and provided a top quality service. Jess and Jake in particular were great throughout the process, but everyone played their part. I would recommend them to anyone selling their property. From my experience, the company follow through on what they say, with helpful advice at the ready when needed.
Adam · 27 February 2017
Agent replied · 29 December 2024
Hi Adam,Thank you for your feedback regarding your success in selling your home through the Chingford office. It's great to hear that you gained in excess of your asking price. Jess and Jake take a lot of pride in there roles within the branch and always aim to get our sellers the best possible price.Thanks againRob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotVery satisfied with the whole service
I have been impressed with the quality of service I have received. Everybody I have dealt with has been prompt, knowledgeable and very friendly. They found me a good buyer within a few weeks and helped with the negotiations. The best thing was they will reimburse me for money spent with an online agency that did not deliver. I would definitely recommend.
Petra · 12 November 2018
Agent replied · 29 December 2024
Dear Ms Christoph,Many thanks for your kind words and 5 Star review relating to the sale of your property through Douglas Allen. I am glad to see that we got the result you wanted that the online agent couldn't manage and appreciate you putting your faith in us.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
GoogleWe were very happy with the service from the Billericay team. They were all very courteous and professional. We first go in touch with Wayne who is a gentleman and very professional.If we were to need an estate agent in Billericay again, we wouldn't hesitate to use Douglas Allen again.
Thank you to the whole team.
Nicolas
Nicolas · 25 October 2020
Agent replied · 24 October 2024
Hello, Thank you for your kind review - we will pass this on to the team! Best wishes,
Douglas Allen
★★★★★ 5/5
TrustpilotPersistence and professionalism
Having spent over a year trying unsuccessfully to sell our house with another agent Douglas Allen succeededPeople say you can save money by selling yourself but we could not have sold without Steve and his colleagues sheer persistence and professionalism in acting 100%for us.We are very happy with the final price achieved and the quality of the purchasers and would always recommend DA.
Spencer · 28 November 2017
Agent replied · 29 December 2024
Dear Spencer,If at first you don't succeed then try Douglas Allen ! This is good to hear that after your previous experiance you came to us . In a slightly tougher market place that we are currently in it is clear that you need to have an agent on your side to help you get the result that you are looking for.Thank you in advance for any recommendations that you give to us and good luck in your new home.Thanks againRob wadeAssociate Operations Director
★★★★★ 5/5
Trustpilotselling my home
excellent professional and friendly service,very helpful nothing is to much trouble. thank you David and Michael.
Janice · 17 June 2016
Agent replied · 29 December 2024
Dear Janice, Thank you for your feedback on David and Michael at our Hornchurch office, I am pleased to read that the service levels and professional approach we are looking for from our company have certainly been delivered. We aim to be available to ensure that all clients are updated on all occasions. I would like to wish you all the best for the future.Kind regardsPaul IngletonAssociate Operation Director
★★★★★ 5/5
TrustpilotWill nash
One name one warranty that everthink is fine!
I get my mortgage and now I write this to my property!
I want in this office I just sit down and show all possible option and one day book everthink to me as my propert was race to survey!
Very clear in all progress very good as call my sollicitor in more options!
Thank you
Luca · 13 January 2016
Agent replied · 29 December 2024
Dear Luca,Thank you for your 5 Star review of the help given by Will Nash in arranging your mortgage.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
Trustpilotexcellent service thank you Riana
I’ve had a really friendly and positive experience with all the team at East Ham office. I had the pleasure of dealing with Riana, who was able to give me honest and professional advice. I have recommended Douglas Allen to my friends as it would be a disservice to get the word out!
Benjy · 19 August 2021
Agent replied · 29 December 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotAmazing service from Nisha
Nishas service was amazing! Very professional,enthusiastic and very helpful, she made the purchase of our new home as smooth as possible. Thank you Nisha, keep up the hard work!
Jagdeep · 27 September 2022
★★★★★ 5/5
TrustpilotSaturday afternoon viewing
Ellie met my sister, who knows me well, and me a potential buyer outside semi detached for sale. The seller answered all out questions.When my sister and I had looked round streets saw Ellie having shown other people round. Gave her an offer to pass to relevant lady in office on Monday.
Sally · 6 October 2021
Agent replied · 29 December 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
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