Trusted Agent profile · Basildon, Essex
Verified
★★★★★
556 reviews across 1 platform
28 Southernhay, Basildon, Essex, SS14 1EL
Part of Balgores, see every office.
Balgores's office in Basildon, Essex, at 28 Southernhay, is rated 4.7 out of 5 across 556 reviews on 1 platform, including 556 Google reviews rated 4.7.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
5/5
GoogleI want to say a big thank you to Joe Dixon who helped me every step of way from viewing properties to now buying.. …
Dear Shelley, We really appreciate you taking the time to reach out and thank us, Joe will be absolutely delighted to hear your feedback! … More
5/5
GoogleBalgores provided multiple suitable properties for viewing in a timely manner which led me to find the perfect house as well as providing a recommendation for solicitors to use. I recommend Balgores to anyone looking to find a property in the Essex area.
Hi Farhan, Thank you for your kind feedback. We’re pleased to hear that the Basildon estate agent team were able to provide suitable property options promptly and support you in finding the perfect home. It’s also great to know our recommendation for solicitors helped make the moving process more straightforward for you. We really appreciate your recommendation and your positive comments. Kind Regards, Balgores Basildon
5/5
GoogleRecently moved into a new place which Michael helped us with. The entire process from viewings to collecting keys was very smooth, Michael was alaways available and happy to help us in any way he could
Hi Sean, We're thrilled to have received your 5 star rating ! Thank you for your feedback.
5/5
GoogleI really love the way Balgores Lettings handle the whole rent process. Louis Zetter is such a great guy as he mad my rent process seamless. Balgores Lettings is one of a kind 👌🏻 …
Good morning, Thanks for your review, we're delighted you're happy with our service. It's great to hear that you feel our agents Louis and the team have been so … More
5/5
GoogleI can't just mention one member of the staff, as I am extremely satisfied & receive excellent personal service from many people at Balgores Basildon but notably Michael Charles, in lettings. Paul Loding, Lettings Area Manager & in property mangement, Jo O'Keefe. All three make managing my properties easy & stress free.
Good afternoon, Thank you for your glowing feedback following your recent experience with Michael, Paul and Jo in property management. We'll be sure to pass this on to them. We really appreciate you recommending us. Kind Regards, Balgores Property Group
5/5
GoogleVery quick and amazing communication so friendly I couldn’t fault them enough made it so easy for first time renters
Hi Hava, Thank you so much for your feedback. We’re delighted to hear that our estate agent team made the process so straightforward for you as a first-time renter, with friendly and responsive support throughout. It’s wonderful to know that the clear communication and expert guidance helped make your moving process feel easier. We really appreciate your kind words. Kind Regards, Balgores Basildon
5/5
GoogleMichael is polite and efficient and getting bookings and paperwork sent through. After tenancy starts, does everything he can within his control to ensure issues are resolved. Good experience
Hi, Thank you for taking the time to leave us a review. Customer service is really important to us, and we pride ourselves on helping … More
5/5
GoogleBalgores were great, handled everything about my sale with the utmost professionalism. Ruby and Sophie in particular were responsive and kept me posted every step of the way.
Hi Robert, Thank you for your wonderful feedback. We’re delighted to hear that Ruby, Sophie, and the Basildon estate agent team provided professional property sale support throughout your journey. It’s great to know their expert property guidance and regular communication kept you informed and helped the moving process progress smoothly. We truly appreciate your kind words and your support. Kind Regards, Balgores Basildon
4/5
GoogleMichael made the experience as smooth as possible. Highly recommend using Balgores for all your property lettings and sales.
Good morning, Thanks for your review, we're delighted you're happy with our service. It's great to know you've had such a positive experience with us. Best wishes, Balgores Property Group
1/5
GoogleAs a property investor and in this case, a first time buyer, I had the worse experience with Balgores. Dillan Mack was awful to work with and so unprofessional. For context, I viewed a beautiful property but during my first viewing I …
Good Morning, Sorry to hear of your experience, we have passed your comments to the branch manager who will be In touch shortly if not done so already. Regards Balgores
5/5
GoogleThank you for all you have done for us Ruby Ellam,after our last estate agents,it’s a pleasure to work with someone knowledgeable and helpful. Thank you
Hi John, Thank you for your kind feedback. We’re delighted to hear that Ruby provided the knowledgeable and supportive service you were looking for. It’s wonderful to know her expert property guidance made such a positive difference to your experience. We truly appreciate your kind words and your support for the Basildon estate agent team. Kind Regards,
5/5
GoogleRented my beautiful home from Balgores, excellent customer service. Micheal and Lius were exceptionally helpful. I would buy my home through Balgores.
Good afternoon, Thank you for your glowing feedback following your recent experience with Michael and Lius. We'll be sure to pass this on to them. … More
5/5
GoogleHave been dealing with Paul regarding the potential sale of a property. Very helpful guy who really knows his stuff. Would recommend
Hi Diane, Thank you for your kind feedback. We’re delighted to hear that Paul provided knowledgeable and helpful advice while discussing the potential sale of your property. It’s great to know his expert property guidance made such a positive impression. We truly appreciate your recommendation and your kind words about the Basildon estate agent team. Kind Regards, Balgores Basildon
5/5
Google⭐⭐⭐⭐⭐ Excellent service from Balgores Basildon Estate Agents & Letting Agents. The …
Hi MST Sathe Akthar, Thank you so much for your kind feedback. We’re delighted that our Basildon team … More
5/5
GoogleIt was great experience with Michael, he was very helpful through the entire process. Thank you so much Michael.
Good afternoon, Thanks for your kind review. We'll pass your thanks onto Michael and the rest of the team. … More
1/5
GoogleGenuinely the worst estate agent I have dealt with in my 5-6 years of private renting The property manager Jo is genuinely pointless to speak to and very unprofessional she constantly interrupts you when talking over the phone and ignores the law when it comes to the property’s she manages. I cannot understand why a company would operate in the manner that this company has since we have been with them. Very little issue with the property, some of which include not having a fitted fire alarm, was an argument to get sorted and in most cases wasn’t sorted. Jo told us that the person who first dealt with us was no longer in the company but that was then later found out to be a lie and when confronted about that she lied again by saying she never said that even tho we have an email from her stating that. If you are looking to private rent please avoid this company at all costs unless you enjoy endless headaches and constant lies. We will be putting through a complaint with their business due to the unprofessional and frankly unpleasant experience we have had. If you do go with this estate agent only email them never call them as you will more than likely have to take them to court and will need all the evidence you can get to stop them lying to cover themselves.
1/5
GoogleI would strongly advise avoiding Balgores Basildon. Our experience renting a flat through them over the past year has been awful from start to finish. From the day we collected the keys, we encountered multiple issues that were never properly addressed. The property was handed over in poor condition, including a fire alarm that was not fitted and left on the floor, which we reported immediately. Despite raising the issue numerous times over 11 months, it was never resolved, even though it breached basic fire safety regulations. We also had damaged furniture that had to be thrown away due to the poor condition of the flat when it was let to us. The front door didn’t close properly for almost a year, it was only around a week before we gave notice to leave that they finally contacted us about replacing it. However, it was never actually replaced, as we moved out shortly after. We also found Joanne to be extremely unprofessional and rude. She regularly cut us off during phone calls, refused to listen properly, and made communication unnecessarily stressful and frustrating. The situation became even more concerning when, after my fiancé left an honest Google review, we received a call from Michael, who asked us to remove it because it “affected his job.” When we declined, he offered a £50, £100 Amazon voucher in exchange for taking it down. He also asked us to delay posting another review while they “looked into resolving the issue.” We agreed, but no one ever followed up, even after more than a week. This experience has shown us the complete lack of care, professionalism, and compliance within this branch. Please make sure to do your research and know your tenant rights before dealing with them.
5/5
GoogleExcellent service and real professional agents, Liam was amazing, so was micheal and Paul also.....5 star!!!
Dear Zee, Thanks for your kind review. We'll pass your thanks onto Liam and Michael. We look forward to helping you again in the future. … More
5/5
GoogleWent through a remortgage with Gemma through MAB, the service has been excellent from Gemma and the rest of the team. Very helpful in finding the best deal that suited our needs, always providing updates on the next steps with very clear comms. Would definitely be using their services and recommending them in the future.
Good afternoon, Thank you for your review, we are thrilled to hear you’re pleased with our service. It’s wonderful to know you’ve had such a positive experience with us. We will be sure to pass your feedback on to the Basildon branch. Best wishes, Balgores Property Group
5/5
GoogleExcellent experience! Very good communication, promptness and seriousness. Perfect house, rental without any problems. Thank you very much to Mr. Liam Gibbs and I recommend with confidence. All the best,
Good afternoon, Thank you for your 5* review. We’ll be sure to pass your feedback on to the Basildon branch. We’re glad to have been of help. Warm wishes, Balgores, Basildon
1/5
GoogleI put my house on the market 8 weeks ago with John, the first meeting I thought what a lovely guy and I signed that day. Unfortunately my house wasn’t selling and I agreed to dropped the price as John advised and I agreed this would be …
Thank you for sharing your experience with us. However, it appears that this review may have been intended for Carter Remy rather than our team at Balgores. We want to ensure your feedback reaches the right people so they can address your … More
5/5
GoogleFrom start to finish the team at Basildon Balgores have been very helpful and we never had any issues. Dillan came and viewed the house on day one and did exactly what he said he would do, always kept me updated with everything until it was …
Good afternoon, Thank you for your kind words about our Basildon branch and in particular Dillan and Sarah. … More
5/5
GoogleMortgage was arranged and ran completely smoothly and would recommend
Good morning, Thanks for your review, we're delighted you're happy with our service. It's great to know you've had such a positive experience with us. … More
5/5
GoogleLouis was very helpful and prompt with his response time
Good morning, Thanks for your kind review. We'll pass your thanks onto Louis and the rest of the team. … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Balgores's Basildon office has 556 reviews across 1 platform: 556 on Google.
Balgores Basildon is rated 4.7 out of 5 across all 556 reviews, and 4.7 out of 5 on Google from 556 reviews.
Balgores Basildon, 28 Southernhay, Basildon, Essex, SS14 1EL.
