Balgores Basildon reviews

★★★★★ 1/5

Trustpilot

Market Harborough Branch.

I cannot recommend them at all. I went into the branch in Market Harborough to make an enquiry. I made it very clear it was just an enquiry as I had not decided yet if I wanted to sell my property.I received a few calls and I politely informed them I still was not in a position to proceed as I was undecided. No issue until I received a call from an individual calling himself Dylan. He was asking me to consider a valuation. I informed him I will proceed with a valuation when I have decided to proceed with the sale of my home. He pressed me further, and called me mate which I didn't particularly like. I explained why I was not ready to sell as a matter of courtesy, even though I could have simply ended the call politely. I informed him I was accustomed to living in a multicultural area and considered the people in MH, who are mostly English, to be less straightforward than those I was accustomed to dealing with. A neighbour informed me she had 6 no shows when she was selling her home. That gave me some concerns. He said nothing and I continued to explain I was not ready yet. He pushed me further and I told him I'll get back to Connels when I'm ready. While I'm talking he abruptly put the phone down after saying all right mate. I found this extremely rude so I called back to challenge him. He was aggressive and stated he was Indian and I was being racist which is of course total nonsense. He further stated that Connels will not deal with racists. How dare he comment in that way? What do I owe him or Connels? Nothing. How incredibly deeply offensive and an incredible slur on my character without any justification. How would he like it if I called him racist? It was him who stated he was indian.The truth is that he got extremely frustrated at my persistence in refusing to agree to a valuation. They want to value so that a process can start. They want to set the timetable. I won't accept that. Why did he mention he was Indian? On what basis did he conclude I was racist? I found him extremely offensive and made a complaint the same day. Three weeks on and no reply, except one saying the area manager will issue his formal reply soon. How arrogant wording is that? I am a professional landlord and am accustomed to dealing with many estate agents, but just didn't know any in the area and regretfully I walked into their MH branch. I have not experienced such disgusting behaviour from an estate agent. I still await their reply to my complaint.I think others should stay clear of them and I will be sharing my experience of them with many others, face to face, social media and websites I write on. Dylan is an extremely unpleasant man. Connels really scrapes the bottom of the barrel. They can't recruit better than him? Their staff do not have the right to be abusive to others. No one had.

Dino · 1 October 2022

★★★★★ 5/5

Google

Would like to thank Michael Charles at Balgores on finding the perfect home for my family and I. After many specific requirements and viewings Michael has been nothing but a delight, especially on a tight deadline. Always readily at hand and prompt. A true credit to the company, cannot recommend you more. Thank you again! 🌟 …

Summer · 22 May 2024

★★★★★ 5/5

Google

Thanks Balgores Estate especially Michael who helped me finding peaceful property. Much appreciate it brother Regards Masseh

Masseh · 25 September 2024

★★★★★ 5/5

Trustpilot

Sophie has been great

Sophie has been great! I have relocated for a new job and she helped me find the best place that ticked all of my boxes - making the relocation run smoothly! Prompt communication and very informative. I was accommodated for when needing a virtual viewing which was very helpful.

Abby · 17 September 2024

★★★★★ 5/5

Google

They are good team's

Elizabeth · 13 June 2026

★★★★★ 5/5

Google

Excellent communication whether by phone or email throughout the process of changing tenants. Michael and Emily have been excellent in keeping me up to date and issuing the necessary paperwork. The whole team have been amazing in managing …

Ian · 14 August 2025

★★★★★ 1/5

Trustpilot

The panorama programme was spot on. AVOID

They over state value of your property then get you to reduce. They promise they have enough interested parties for open days. But after months and 2 price reductions they fail to even produce one viewing. Avoid these scam artists. They have no ethics and then tie you in to a 26 week sole agency contract that means you miss serious buyers who are not beneficial to their sales bonus incentive programmes. Plymouth

Simon · 22 July 2025

★★★★★ 5/5

Google

Thanks to Michael Charles at Balgores for being really helpful in our recent search for a house to rent, we had an issue arise that could have caused major problems but Michael sorted it in seconds, it’s refreshing to feel that an estate agent is equally supportive of prospective tenants as they are of landlords.

Rainbow · 22 May 2024

★★★★★ 5/5

Google

Harrison been an amazing person. Showed me the write property from the first time like he read my mind as what kind of property I would be interested in. So no time wasted there. …

Harpreet · 16 September 2025

★★★★★ 1/5

Trustpilot

Highly highly don't recommend…

Highly highly don't recommend bridgfords mortgage advisor in burnley, an absolute disgrace, don't fall for the sweet words she use's, horrible person inside.

Ify · 3 September 2026

★★★★★ 1/5

Trustpilot

If I could give less than 1 star

If I could give less than 1 star. I would. Literally the most incompetent surveyors you could imagine. They made an obvious error on their report which resulted in the sale of our property falling through. Wouldn’t discuss anything with me, had zero interest in investigating my complaint and concerns. They have caused a huge amount of emotional distress and you should do everything you possibly can to avoid them.

Alexander · 12 August 2025

★★★★★ 1/5

Trustpilot

Long Contract

From the start my experience has been terrible with 32 weeks contract High Fee's do not enter or commit yourself into any long contract.you then have to lower the price they don't lower the fee.you are still left after this period with no sale.

Patrick · 4 April 2026

★★★★★ 1/5

Trustpilot

By the time you manage to get a reply…

By the time you manage to get a reply from these estate agents, the property you are enquiring about has already had an offer accepted. Horrendous service. Had to chase them three times before getting a reply. Then they say the earliest you can view is 4 days after the call to then on the day be called to say the property has had an offer accepted. Shocking service.

Jamie · 13 August 2025

★★★★★ 1/5

Trustpilot

Im selling my property with them

Im selling my property with them, i would not recomend or ever use them again. 1 viewing no feed back, no communication and locked in for 6 months.

Debbie · 24 July 2026

★★★★★ 5/5

Trustpilot

Nez Carey

Had good service from Nez and the team at Market Harborough branch thank you

Customer · 17 October 2025

★★★★★ 5/5

Trustpilot

Birmingham Great Charles Street

What can I say I had an absolutely amazing dealings with connells in Birmingham. Dori was brilliant from start to finish and was the kindest, friendly person I’ve had the pleasure of speaking to. I could not fault a single thing about her. She is so passionate about her job and executed it with perfection. Would highly recommend her. I used the Birmingham branch based on Queensway great Charles street. She is a credit to the company 10* on everything. Thank you Dori for everything

Leigh · 4 March 2022

★★★★★ 1/5

Trustpilot

Ineffective

Ineffective , unprofessional, avoid . Deliberately undervalued a property. Saffron building society should be ashamed using them

J · 28 September 2026

★★★★★ 5/5

Google

I recently rented a property with Balgores. Michael has been an incredible help from start to finish. It was the first time I have rented and he made sure all my questions were answered and made the process as smooth as possible. I would recommend Michael and Balgores to any new renters

Ashleigh · 22 May 2024

★★★★★ 1/5

Trustpilot

Avoid 188 Queens way, Bletchley

188 Queens way, Bletchley branch manager I had really bad experience with branch manager noor pal in bletchley branch. So disrespectful and hiding everything. Manuplating people. Cuz of him I lost nice house. They told me by the weekend they will close the offers and take to vendor. But today morning Thursday 6th jan. When I called them. They said house is sold already. I was shocked as they told me they will call be before going to vendor. Now playing their own games. House is sold where vendor denied that they didn't came yet. AVOID THIS BRANCH. I wont be doing no more business with them. I would have given 0 starts. I ll be taking further action. So they won't do this to any other person,.

Jagjeet · 6 January 2022

★★★★★ 5/5

Google

Excellant service from Dillan Mack & his team . After being let down by our buyer very last Minute they resold my father’s property within 24 hours! Kept us updated and …

Andy · 16 September 2025

★★★★★ 1/5

Trustpilot

Landlords avoid

I tried to leave a review before this but lost it. In a nutshell: There is not one thing this company has done to help me as a landlord. Even to the point of giving my spare key at the office to the tenant so not having any chance of dealing with things themselves if they had to. No communication Passing the buck between branches Always a staff member either, leaving company, sick, on other phone, at lunch, it’s endless! One department said there’s only three women here in the office! What? This is not Covid! It started before that. This was before! I am at a loss to know why I do not do this myself as paying as I’m them for nothing. I’m so upset at the incompetence of these people and caused me to constantly phone and deal with travelling to and from property. A shout out to Luton Branch and Leighton Buzzard for taking my money on false pretences but being really friendly doing it. Communication with them goes back to carrier pigeon.

John · 23 December 2021

★★★★★ 1/5

Trustpilot

Utter disgrace

Rent properly Delt with lois from lettings in coventry Dreadful people who hsve massively let my daughter regardingthe rental in elderbrrry way wyken coventry and refused to refund the holding fee

Sandra · 19 June 2026

★★★★★ 5/5

Google

This is the first time using the Letting Agents. I chose Balgores Letting Agents because of the good reviews. Mike and Grace were polite, professional and reliable. They were efficient and competent in handling the process very quickly and smoothly. Thank you Grace and Mike and will definitely recommend to friends.

Theresa · 22 May 2024

★★★★★ 5/5

Trustpilot

Sales team were great, mortgage advisor was pushy

Sales team were greatDoug and the rest of the sales team in East Grinstead were wonderful. Cheerful, proffessional and reliable, much better than most of the other estate agents I spoke to during my house hunt.Mortgage team are incredibly pushy and don't take no for an answer when trying to make you go with their mortgage advisor. Also the only ones I encountered who make you suffer through 30-slide advertisement presentation on your first mortgage appointment, this alone was enough for me not to

Evgeny · 25 November 2021