5/5
GoogleI would like to say a massive thank you to Balgores for handling the sale of my property with care and professionalism. Thank you to Daniel Ismail for valuing and advising us on prices etc... Most viewings were accompanied by an …
Trusted Agent profile · Basildon
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Balgores Basildon reviews
★★★★★
1,280 reviews across 2 platforms
28 Southernhay, Basildon, SS14 1EL, SS14 1EL
Balgores's office in Basildon, at 28 Southernhay, is rated 2.8 out of 5 across 1,280 reviews on two platforms, including 485 Google reviews rated 4.7.
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Reviews
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
Google5/5
GoogleMichael was really helpful and attentive to me and my other half when it came to us renting for the first time. Always available to answer our questions and checked up once we was moved in. …
5/5
TrustpilotJulie Davies - Emerson’s Green branch Bristol.
Julie Davies was our sales negotiator for our recent purchase of our first house. Timely, helpful and efficient, Julie went above and beyond to ensure clear communication was had between ourselves and the sellers. I would highly recommend her to anyone who is looking to get on the property ladder.
1/5
TrustpilotTotally corrupted being a key worker
Totally corrupted branch- Midlands branch- being a key worker , applied for accommodation two years ago , yet was totally ignored. Someone called Becky does not answer phone calls , leave voice mails and she never comes back , she comes back after 6 months after all the accommodation is gone and she received whatever benefit to dictate to you what she wants you to live in ,,,,! as s she is my partner to do so , raised a complaint about that suspicous activity , her manager Annabell did not do any , dont get involved unless you ready to give some gifts
1/5
TrustpilotI would not recommend this company for selling your property
I would not recommend this company for your house sale. I unfortunately used the Stourbridge office and whilst the staff were friendly some of them are completely incompetent. Here are just a few of the issues I had with them:-- sales staff would leave lights on after a viewing (the property was empty so it added extra cost to my utility bills)- sales staff would leave internal doors open (they were never open when they arrived so they should leave the property as they found it)- sales staff broken the front door lock and left the front door insecure and it cost me £300 to get an emergency locksmith out)- one sales member went into next doors house to set up for a viewing as the front door was open when he arrived!!! Both houses have a number on them which is clear to see from the street.- sales staff would intermate to potential buyers that the seller is not open to offers which put some buyers off making any offers (I never told them that I wasn't open to offers. I was told this by the eventual buyer who purchased the property privately) There are plenty of other estate agents out there so do yourself a favour and use one of those
5/5
Trustpilotconnels peterborough
We contacted the peterborough office for a let in Bretton area of the city, our contact was charlotte, initially all went well but we hit a problem with the reference check as i am moving from north scotland to the area and did not have any proof of earning as still had to start my new job. We at this time were unable to continue without either a guarentaur or a six month deposit of rent, that left both of us feeling very stressed and deflated with our move just 5 days away. Charlotte called us the very next day to put a proposal from the landlord for less rent advance which we were able to do. I cannot stress how helpful and professional my dealings with Charlotte were. What a credit to your company.
5/5
GoogleWe was recommended to speak to an mortgage advisor when calling balgores to look at properties, myself and my husband made an appointment with Lucy. I was not expecting the service she has given us from day one of meeting her. I can honestly say myself and my husband's case wasn't the easiest but Lucy was able to secure us a mortgage!! The communication between us was outstanding and I honestly don't have a bad word to say! Highly highly recommend anyone who wants to buy their first home or is renewing their mortgage to speak to Lucy!! I would give more then 5 stars if I could 😄
1/5
TrustpilotBunch of cowboys
Bunch of cowboys . Valuation nearly 50k less then the buyers offered. There are no houses around here for what he valued it at. House was in top condition. Even the building survey was good . Also found out the surveyor was not from around here and attended a local estate agent to gather a price .... and the estate agent actually came to my house toOffer to sell it for me ??? Something not right with this company ... Reported anyway .....
1/5
TrustpilotDo not use
Extremely poor service after a rep visited to undertake a valuation on behalf of a mortgage company for a remortgage. Our house price on zoopla is showing £244,000 as the low end up to £264.000 high end. We had previously been on the open market for sale at £260,000 - £265000 and had received lots of viewings in 2 weeks, but decided to stay put and took it off the market. The agent had no interest in listening to me about all the works we’ve had done since moving in, (we’ve done a full Reno) and then valued it at £245,000!!! Practically the lowest possible! We had 4/5 previous property valuations for local estate agents, there lowest was £255,000 3 weeks ago. your rep was here maybe 10 minutes? didn’t want to chat to me about the house, nothing. This has affected our mortgage offer. He is seriously undervaluing properties clearly and this is having an affect on peoples mortgages and payments. I was even told I wasn’t allowed to appeal and ask for a second opinion so we’ve had to restart over again with another providerWhat a complete failure and waste of time
5/5
GoogleIf you want an estate agent that will help you every step of the way these are the estate agents for you. Great friendly team.
Agent replied · 8 October 2025
Good afternoon, We are happy to hear about your positive experience with our team's supportive guidance throughout your journey. Best wishes Balgores Basildon
1/5
TrustpilotAvoid
Lack of communication. Making up conversations, I wish I recorded them as well. Doing price reductions without permission. Avoid.
5/5
Google5-Star Review for Michael Charles MARLA, Balgores Lettings (Basildon) I had an outstanding experience working with Michael Charles, the Lettings …
Agent replied · 7 May 2026
Good morning, Thank you so much for your five-star review. … More
1/5
TrustpilotLied to and misled
I was completely misled, they told me at West Malling that as they couldn't sell my property I was told to take it off the market which I duly did. As they are the ones that suggested it thought I was out of contract and put my property on the market with another agent and now they want to lock me into the contract. At no point did they advise that I was still locked into the contract.Would I recommend them a definite NO they were useless.Also at no point did they advise that I was in a 26 week contract, if I had known would never have signed with them. Absolutely useless.
1/5
TrustpilotThe most shocking service ive ever had.
The most shocking service ive ever had. About to move into a house i was informed by the cleaners that were cleaning my current property that the house smelt of cat urine. So having not signed the tenacy agreement i wanted to inspect the house . As i walked in it smelt of cat pee . I informed them im not moving in . As after 3 days of cleaning the cat smell was still there . As i paid six months up front i requested my money back. Not even a phone call back. That was 19 days ago. Cheers connells andover .
5/5
TrustpilotDelivered on promises to get viewers…
Delivered on promises to get viewers into the door. I like other local agents they had a high flow of viewings resulting in a rapid sale of my house at a very competitive sale price. Easy to deal with good communication throughout and advice.
1/5
TrustpilotAVOID WELWYN GARDEN CITY BRANCH AT ALL…
AVOID WELWYN GARDEN CITY BRANCH AT ALL COST!!!Unless of course you enjoy dealing with unprofessional sales staff...My horrendous experience started badly when the previous branch manger came out to value my property and felt it was more appropriate to talk to me about his personal life and how he’s having an affair with one of the girls from the St Albans branch. Nor was I interested or did I care... I just wanted him to sell my property.First week on the market after making it quite clear I wanted no one in my house wearing shoes... to my amazement muddy foot prints all up the stairs and in the bedrooms. I had to pay for professional carpet cleaning.They also used my bathroom on this same visit, I think this in itself is disgusting but they couldn’t even be bothered to clean up after themselves. I returned home from work at 9pm that evening to clean feces from the pan and urine from the toilet seat and floor. If this wasn’t insulting enough the toilet seat also remained up. My house is always immaculate especially on days where there are viewings scheduled, I cleaned the bathroom especially that morning.I was furious and demanded a cancellation of contract and key returned. I threatened with making a complaint to head office but was bribed with a very reduced fee of £1500inc vat. I only considered staying as the branch manager left and they brought in a new girl who seemed very nice and on the ball. I gave her 4 weeks to sell the house before changing agents. She infact sold my property in the first 3 weeks, happy days! But unfortunately it fell through the day before exchange so subsequently back on the market. My disappointment was not with her, she was professional and looked after my house as I’d asked her to but unfortunately has not been well so is working reduced hours which means her manager has had to take some viewings. He left all the lights on upstairs for 48 hours last week, I did not return home that evening as I didn’t think he would dare not leave the house as he found it!!!The last straw for me....I contacted him in regards to feedback from 3 viewings that had taken place 3 days previous... (yes you have to call for offers and feedback) they never keep you updated.He then informed me of an offer of £20k under asking price. He told me this was a cash buyer (but not ready to proceed for 5 months) and a very good offer and that I should seriously consider accepting. I found this extremely insulting. I was being asked to take my property off the market for £20k under asking price and to wait 5 months to even exchange and that’s if this ‘cash buyer’ didn’t pull out in the meantime. Lots of other niggly bits I wasn’t half impressed with but these are the main disappointments to me. STAY AWAY... THEY ARE AN UTTER SHAMBLES!!
1/5
TrustpilotAbsolutely horrible service
Absolutely horrible service. I rented the flat on 20 of August with Connels. After i had moved , i reported them some faults in the property. How many times i called and emailed i could not count but they did not call me back or reply my email back then i pop in the their office i tried to explain my issues. There was nobody from letting team they said and eventually! They called me back. I told her my issues and wanted to cancel my home insurance policy and she said to me "i should have canceled my direct debit without tell up anything. Can you believe that ?! Bizarre !She thought i was a young and forgein man and i did not know how it works in this country.!!" The last conversation was a week ago and i m still waiting they are going to sort it out !! ridiculous and unresponsible services. Thank for your great professionalism !!
5/5
GoogleFrom beginning to end Balgores of Basildon were extremely professional. Daniel provided an excellent service of getting the house on the market and Sarah maintained excellent communications throughout the sale with continuous updates. …
5/5
Google9 Years on and still receiving outstanding customer from Michael and his team. Worry and stress free when they are managing your property, you will be hard pushed to get a better service. …
1/5
TrustpilotSUTTON COLDFIELD BRANCH
SUTTON COLDFIELD BRANCH - ABSOLUTELY AWEFUL!!! AVOIDMy experience with the lettings and sales divisions of this branch have resulted in me going through the complaints proceedings ready to escalate to the Property Ombudsman and beyond as professional negligence cases.It is my opinion that the staff employed at this branch are rude, dishonest and totally and utterly incompetent. There is a serious problem with the culture at this branch and how they are allowed to remain open is a damning indictment of the regulatory bodies at a national level. Totally, totally unacceptable!!
5/5
GoogleIt was very nice and good dealing with Balgores, especially Michael Charles, from the very beginning of the letting process, he has been there in every step, continue the good work. I will recommend this letting agent to anyone, any day and any where. thank you Michael for the beautiful experience I received dealing with you
1/5
TrustpilotStay away from this estate agent!!!!
The worst estate agent I have ever known. Please take my advice and go else where, DO NOT TRY AND SELL YOUR HOUSE THROUGH THEM.The make sure you sign the contract with them at their premises which means you cannot take advantage of the 14 day get out clause. They dont tell you the contract is a 26 week contract either. The fees are extortionate as well. They take on too many houses so when you ring up to get an update, which by the way is the only way you will find anything out as they will never ring you to Let you know what is happening, they do not know who you are or any details about you. Not personal at all. They proved this by posting a business card through our door, claiming they could sell our house less than a week after we finally managed to terminate the contract with them. 2 viewings in 4 months they gave us. Total lack of communication, no updates and no new ideas of how they could try and sell our house. Their financial advisor in Amesbury is a really nice guy and if you did need any advice I would recommend him, but not the sales team. Such an awful experience from start to finish and has totally put us off trying to sell our house. Please take my advice and go else where. There are plenty of better estate agents out there that will provide you a much better and more personal experience!
1/5
TrustpilotBristol Henbury branch
Bristol Henbury branch. Absolutely abysmal. Barely any communication, tell myself one thing and my partner another. They just throw estate agent jargon at you. The manager even told me that estate agents are ‘Solicitors representatives on earth’. They pushed us to go with Talbots solicitors as they claimed they have great lines of communication with them but this was just another lie. It’s been EIGHT months since we started the buying process with them and our mortgage offer is about to run out. Still not moved.
5/5
TrustpilotTop tier customer service !
Top tier service from Sophie and the rest of the team at Plymouth branch. Unfortunately I had an awful experience with my conveyancers (convoy law), which in the most simple form, lacked communication with everyone. They were very difficult to get hold of or even get a response from and were incapable of keeping me and anyone else informed. Over time this become extremely stressful but thankfully to connells they where prompt to help during the stress and went above and beyond in all departments with any queries and did not hesitate to help, advise and push things forward. Very professional and extremely helpful, I could not recommend enough. What started as a bad experience as a first time buyer turned into a positive one thanks to all at the branch. A Massive thank you to sophie for overseeing and really showing what good customer service is all about!Thank you again !
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