Trusted Agent profile · Basildon
Verified
★★★★★
1,280 reviews across 2 platforms
28 Southernhay, Basildon, SS14 1EL, SS14 1EL
Balgores's office in Basildon, at 28 Southernhay, is rated 2.8 out of 5 across 1,280 reviews on two platforms, including 485 Google reviews rated 4.7.
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Every review we hold for the Basildon office, from every platform, shown as written. First names only.
5/5
GoogleMy flatmate and I just moved in this weekend into our flat and we're happy with how clean and neat the place was. From viewing the property to getting everything ready for our move in, the team was great most especially Micheal. Although …
1/5
TrustpilotDo not use or work for this company.
Honestly, the worst company you could work for or use as a client. I have not experienced everything quite like it. I had witnessed, heard and been made to tell so many lies to paying customers. Money is all they care about, not ones health. Not a good company.
1/5
TrustpilotWe completed on our house on Friday and…
We completed on our house on Friday and We used connells as our Agent, their customer service is awful. No viewing feedback, I had to ring them each time to ask, most times just being told we can’t get hold of them. On one viewing I happened to be in the house and the agent let it slip that the week before the woman who was supposed to view our house didn’t actually view it and there was confusion and it wasn’t our house she wanted to view, instead of telling us this, they made up feedback and said one of the bedrooms was too small! They had a key for us in their office so they could let themselves in to do viewing yet one time we got called back to let them in as they didn’t know they had a key! After we had agreed an offer that was the last we pretty much heard from them. I would chase and chase on emails for updates just to get a snotty email back from Adam who’s the sales branch manager. Absolutely no communication pretty much from start to finish!
5/5
TrustpilotThe surveyor was punctual amicable and…
The surveyor was punctual amicable and friendly.
5/5
GoogleHave used the Balgores Mortgage Advice Bureau for initial mortgage and subsequent renewals, absolutely fantastic service each and every time, no hesitation to recommend.
Hi Matt, We're pleased to hear about your fantastic experience with our Mortgage Advice Bureau. Thank you for recommending us! Balgores Property Group
5/5
GoogleEarlier this year we decided to sell our first home in Langdon Hills to upsize. We contacted a few estate agents but Dan Ismail from Balgores Basildon blew us away with his knowledge on Langdon Hills. Dan was professional yet friendly from …
5/5
GoogleI have recently used Balgores to rent out my first BTL property. Michael has been fantastic. Very friendly, informative and was happy to answer all of my questions. He kept me updated and guided me through the process, making it all stress …
5/5
GoogleThanks Michael, it’s been a pleasure to work with you. Always answering my calls promptly and politely. Very patient. I moved over as the last company that was looking after my properties hadn't provide me with the level of service I would …
5/5
TrustpilotA big thank you to Kelly for offering a…
A big thank you to Kelly for offering a very personal and extremely easy experience in renting my property. It had been so effortless which is exactly what I required and tenants were found within a week.Thank you for going over and beyond Kelly nothing was ever too much effort for you, a true credit to the company and gold star service. (Jas Dhillon Perton)
1/5
TrustpilotThe estate agent is so pushy and…
The estate agent is so pushy and insistent on me talking to their in house mortgage advisor. This would have been fine if it was just offered as an option to consider, but instead the whole thing felt really pushy.
1/5
TrustpilotFaversham office, seem a bit corrupt
I mistaken he put these people on the list For selling my house without checking reviews here! They phoned up and made an appointment But when I said I’m obviously speaking to a number of agents and I’m Ruling out, could you tell me your fees she said,” Oh, we don’t have set fees It depends on your future intentions how much we charge you” I said, I didn’t think that was quite right, but I would discuss it when they came to value. A couple of hours later someone else from the office rang Apparently, an error, but it turned out the first woman hadn’t bothered to make an appointment because I I didn’t want to pay more than others.
5/5
GoogleMs Grace was excellent during the entire tenancy process with prompt response to my queries. Had a very good experience with regards to the all the initial process of tenancy.
5/5
GoogleBalgores were very informative and friendly, giving us all the information we needed at all times. Very professional, would definitely recommend!
Good Morning, Thanks for leaving us such a lovely review, we really appreciate it. It's great to hear how positive your experience has been with our Balgores Basildon branch. … More
1/5
TrustpilotThe poorest evaluation I ever had in my…
The poorest valuation I ever had in my life the house price is 230k in market they put down 175k The valuation man was 🥴 🥴 🤣🤣🤣🤣🤣
5/5
TrustpilotWe’ve dealt with Tristan at the Romsey…
We’ve dealt with Tristan at the Romsey branch a couple of times for viewings as buyers. Very accommodating would recommend.
5/5
GoogleMichael Charles @ Balgores Lettings Basildon was amazing and a true credit to Balgores. His knowledge and experience made letting my property extremely easy for a first time landlord like myself. H e was very approachable and always had the …
5/5
GoogleAbsolutely amazing! Will has been fantastic, patient and explained everything very clearly, would definitely recommend! Nothing but polite friendly, keep you fully updated regularly!
1/5
TrustpilotVery bad property management service
Very bad property management service . It has been six months and they are not fixing the house repair .
5/5
GoogleVery friendly and helpful. Had interaction with Michael for my flat. All the process was completed digitally online itself.
Hi Darshan, Thanks for your review, we're delighted you're happy with our service. It's great to know you've had such a positive experience with us. … More
5/5
GoogleI just got the keys to my house from Balgores. I dealt with Grace and Ryan. Grace was responding promptly to my concerns and very helpful at every stage till completion. Ryan was very pleasant when I met him to view. Thanks so much guys.
1/5
TrustpilotSo I placed my house on the market with…
So I placed my house on the market with another agent- get a knock on the door from Amanda from Leicester branch saying she has a few people who are interested in the property and only this property signed up with them multi boarding and got literally 5 people through the door who I had to show around myself and not had a clue about the house and wasted my time. Left with them and sold with my original agent - AVOID time wasters!!!
5/5
GoogleI've been a Balgores client for more almost 10 years. Michael and his team continue to maintain the high standards and support for landlords. Michael was very proactive in getting property marketed despite it needing work and ensuring that …
5/5
GoogleI decided to work with Balgores when we were looking for tenants for our property as they had been highly recommended to us. We dealt with Mike at Balgores and he explained the process to us clearly as we …
5/5
GoogleWe dealt specifically with Michael Charles at Balgores Estate Agents who made the process of a rental very smooth, Michael is very helpful and I recommend him. Tony.
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