Trusted Agent profile · Basildon
Verified
★★★★★
1,280 reviews across 2 platforms
28 Southernhay, Basildon, SS14 1EL, SS14 1EL
Balgores's office in Basildon, at 28 Southernhay, is rated 2.8 out of 5 across 1,280 reviews on two platforms, including 485 Google reviews rated 4.7.
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Every review we hold for the Basildon office, from every platform, shown as written. First names only.
5/5
GoogleWe are bought a property through Balgores Basildon the team has been absolutely amazing behaviour very helpful specially thanks to Mr. Harrison, and thanks to all the teams Balgores Basildon, …
Good afternoon, Thank you for taking the time to leave us a review. Customer service is really important to us, and we pride ourselves on helping … More
1/5
Trustpilotfleas...
Moved into a rental property that was not ready on time, then moved in at a delayed date to find the property wasn't clean and the broken oven that was meant to be replaced was still in there. Within three days, we discovered the house was infested with fleas and had to leave with all our belongings still in the home. We had an agreement that the tenancy would be terminated immediately and monies returned to us and had to wait until the house had been professionally treated to be able to get any household items out. Refund kept being promised by the branch, yet was nowhere to be seen, after making a formal complaint to head office - we now finally have our funds paid back after three months from the date we moved out. Everything that could of gone wrong with this rental experience, did indeed go wrong. Staff at the branch were polite, just everything was handled in the most shambolic way ever. Wouldn't recommend from my personal experience.
5/5
TrustpilotAshford, Kent Team
Ashford, Kent.I guess with a large company your experience sometimes comes down to the branch, and I have to say that the team at Ashford were excellent throughout the whole process. Nathan gave a solid assessment of value and lined up a strong batch of buyers. It’s a good market and we had lots of offers, but he checked them all throughly and gave us the information we needed to make a wise decision on the offer to take. The bit where they really came into their own was the progression and updates that helped us get the exchange. Tracey always came back quickly and managed to move things forward each time. If for any reason she wasn’t available everyone in the branch stepped up to help. Our chain held together, and my Mum is now happily living in her new home. Truly excellent work.
1/5
TrustpilotStay away from them
I used their service for let only because their price was cheaper than other estate agents. It was a simple process. Pictures were already online and the tenants were found the next day. But the communications afterwards were poor, staff dealing with it totally locking of professionalism and responsibility! I had to keep calling their manager in another branch to ask what was happening and chase the result. On the day the tenants were supposed to go to the branch to get the keys, the shop was closed! Even it was a normal working day and no reason was informed! I will never use them again!
5/5
GoogleA big thank you to Michael in the Lettings team at Balgores Basildon for successfully finding us tenants for our flat in Langdon Hills. Michael was very particular to find us the right tenants based on our requirements and although we were …
5/5
GoogleThis is my 2nd year using Balgores Basildon to let my property. Michael Charles has been very efficient in finding me suitable tenants promptly and Jo has been great letting me know of any problems throughout the year. My 1st tenants left …
5/5
GoogleMichael and Liam have been very helpful, friendly and great agents would highly recommend!
Good afternoon, We are absolutely thrilled to hear about the exceptional service provided by Michael and Liam. Your recommendation is a true reflection of their genuine commitment to their work. We will be sure to pass on your comments. Best regards, Balgores, Basildon
5/5
GoogleAbsolutely amazing! Will has been fantastic, patient and explained everything very clearly, would definitely recommend! Nothing but polite friendly, keep you fully updated regularly!
5/5
GoogleSuper smooth mortgage arranging!! Ana Tormey and Christian Wilkinson of Mortgage Advice Bureau dealt with my Further Advance/change of lender in 6 weeks over Xmas - excellent service - no silly snags with the paperwork/conveyancing etc. RECOMMEND. Martin - Suffolk.
Dear Martin, Thank you for your feedback. We appreciate your recommendation and are glad to hear that you had a super … More
1/5
TrustpilotOfficially the WORSE surveyors!
Officially the WORSE surveyors!! Having owned multiple properties with variety of lender never had as worse experience as this. I paid £500 for survey and they deemed property unsuitable due to some foam on roof. Irony is 2 X other lenders have offered on same property without any questions & my own professional surveyor has happily signed off the property. I’m glad I made alternative arrangements in time. Stop wasting your Time! Read review and do your research. There’s way better surveyors available & if your lender uses this company run a MILE!!
1/5
TrustpilotRude and massively undervalued
Valuer was in the property for less than 5 mins, obviously wasn't local, very unfriendly and rude. The value came back way lower (45k) than the offer received from my buyer, so the sale is likely to fall through and I will loose my next property too. Property is rarely available on this road so it is a tricky one to value, but asking price is comparable to local properties of similar size and finish and property sold very quickly with multiple offers which proves it was well priced for the market. Absolutely fuming!
1/5
TrustpilotBent con men !
As others I would score zero if I could.Valuer appointed through Natwest's underwriters, Mr C Hill was at my property 5 mins,and under valued my house for 40 k. He already knew the value I had stated as he mentioned it to me, so why if the company was supposed to be "independent" did he already know the honest value??Then provided feed back to Natwest that there wasn't any comparable house sold recently. There was in the last 3 years for well over his valuation of my larger house, but not in the last 3 months during a pandemic (shock!)My new mortgage deal is now £3k more expensive over the next 5 years thanks to his incompetence. Natwest wont let you appeal the valuation, but I know for sure that if the repossessed my house they wouldn't sell it for his valuation = bent as f.... ! Back handers central! I cant beleive Natwest use such a company with these review rating unless they are going to make a healthy profit from them ....oh wait...!
5/5
GoogleWill is an absolute legend at balgores. perfect to deal with and always keeps you updated with the progress thank you will
5/5
GoogleWe are very happy with the great service offered by Christian and Ana, they are very prompt in their communication/response, and very friendly - we would definitely work with them again.
Good afternoon, Thank you kindly for your kind review. … More
1/5
TrustpilotCan I give no stars
Can I give no stars? Appalling service from start to finish. Pulled out of a purchase mainly due to this agent. Day 1 view a property. Agent strolled up the street after our arrival, had to force door open due to post and junk mail piled up. This should have been moved prior to our arrival to give a better impression. Agent gave us wrong sale price around £20,000 than actual price. Property was also marketed incorrectly in our opinion. Garage blocked of with inner wall making it a gym, agent conveniently didn’t have the key for us to see this. Due to issues with our buyer the purchase of this property was unexpectedly delayed, whilst we were keen to keep the vendor updated, these agents were not so forthcoming with information including that they had put the house back up for sale. I only found this out when calling with information. I’m quite certain at this point he attempted to get us to increase our offer to “secure” the purchase. After reassuring them of our position we were then given an incredibly unachievable deadline . This simply led us to reevaluate our position and rather than proceed proceed with the purchase ( of which I had no confidence was now secured to us) and came to the unfortunate decision to withdraw our offer and look for another property. When searching a quite limited choice for our situation I had to discount any property’s listed with connells regardless of how much I liked them. I found these agents to be very unprofessional and on rude.
5/5
GoogleBeen looking to move out for a while now and thought I’d talk to someone about the best course of action. Grace helped me out beyond belief and sorted everything I needed to know. Just moved in and wouldn’t be there with out the wonderful help from Grace and her team. Thank you Grace and everyone at balgores for the help
5/5
GoogleBalgores Basildon Estate Agents have been fantastic and especially Michael Charles in finding me a perfect house to rent, right from the beginning. he has been very professional , always available and willing to help with any query when I have contact him. highly recommend!
5/5
GoogleCurrently renting from balgores. Really easy process, Michael was great when showing us around. After struggling and feeling deflated to find rentals due to the market, Michael did really help us out. We were in within 2 weeks which was really good. Definitely recommend them.
5/5
GoogleDillan at Balgores sold my flat, very good at communicating and easy to get hold of. Unfortunately lost our first buyer, but Dillan got straight back into it with getting viewings & found us another buyer
Good afternoon, Our goal is to help our customers through what can be a stressful time. We're happy to hear that you had a great experience with us. … More
1/5
TrustpilotBeware when buying home insurance through connels
Beware when buying home insurance through their mortgage brokers.I took out a mortgage through a connels mortgage broker and was offered home insurance at the same time. I informed their agent that I required additional cover for an expensive mountian bike and asked for this to be added to the policy.When trying to make a claim for the loss of this bike I wa sinformed by ageas that the bike had not been declared as a specific item to them by connells and I would only be able to claim up to the maximum value of £1000. The bike was worth £2500 so I have been paying additioinal fees for my home insurance for additional cover that when needed hasn't paid out in full.When I made a complaint to connels the person dealing with it didn't uphold my complaint or offer any resolution. Avoid and organise your own insurance!
1/5
TrustpilotStay well away
Stay well away. Pushy incompetent staff as well as non cooperative. Do not answer calls or emails. Refuse to transfer tenant’s deposit to a new account. Lots of excuses. If you use The Stevenage branch, they will make sure you lost money as a landlord by giving bad advice and not chasing bad tenants for unpaid rent. Avoid at any cost!
5/5
GoogleLiam snd Michael are wonderful. Both provided a prompt and an amazing and responsive support.
Good morning, Thank you for your positive feedback regarding Liam and Michael’s customer service, it really means a lot. We’ll be sure to share your comments with the team. Kind regards, Balgores, Basildon
1/5
TrustpilotThis is the worst company I have ever…
This is the worst company I have ever had to deal with. The incompetence is shocking. The lack of knowledge and and disinterest from the staff to try and resolve the smallest issue is crazy. They end up costing you money and then start harrassing you for arrears rental on the 6th of the month whe your rent is only due on the 11th. Unfortunately I have to deal with them for another 11 months and then hopefully never again.
5/5
TrustpilotHad Simon from connells
Had Simon from connells, contacted us before hand to ask if we had any concerns about the property. Then after the survey contacted us to explain what he had found and explained what we would need to do. Survey was excellent and helped us clarify certain parts of the report. Would recommend that having a survey by people like simon was the best money we have ever spent . Thanks again
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