Balgores Basildon reviews

★★★★★ 5/5

Google

I used Michael Charles and Balgores Basildon last year when renting one of my properties in Basildon, and still am... I must say they were fantastic...The team there are brilliant but especially Micheal...I live abroad so it was nice to …

Dave · 19 July 2025

★★★★★ 5/5

Trustpilot

Amazing service

I dealt with Tracey and Raife in teh Ashford Park Farm branch, for the property I just purchased. Tracey was exceptional, updating me every step of the way oh the progress; what was needed my side for my solicitors etc. Which was extremely helpful given that I am a first time buyer. And Raife was very extremely helpful in helping me negotiate with the sellers and both of them were reassuring during the whole process.

Kayleigh · 5 March 2024

★★★★★ 5/5

Google

Earlier this year we decided to sell our first home in Langdon Hills to upsize. We contacted a few estate agents but Dan Ismail from Balgores Basildon blew us away with his knowledge on Langdon Hills. Dan was professional yet friendly from the get go, within a couple of days our house was on Rightmove and was sold the same weekend for over asking price. Once our house was sold, it was time to start looking at houses to purchase. I gave Dan a very long list of non-negotiables for our purchase and Dan took these into account when sending potential listings our way. Dan found us our dream house in Langdon Hills and he booked us in for a viewing the very next day! The house itself has everything and more we could have wished for and ticked all our boxes, as well as, my many non-negotiables. Our offer was accepted straight away and Dan booked us into speak to Sean the Mortgage Broker. Sean got our mortgage up and running the same day and we exchanged 7 weeks later with the help of Sarah the Liaison Officer. I would really recommend the wonderful Daniel Ismail at Balgores, as he has provided an excellent service, going above and beyond. Dan has found us our dream house and if we decide to move again in the future Dan will be the only person I would call! I cant thank the Balgores team enough for what they have done, we are truly grateful for their help and the seamless experience they provided.

Sarah · 26 October 2023

★★★★★ 5/5

Trustpilot

James was a great guy 100% professional and committed and friendly would defo recommend connells great employee deadication

James was a great guy 100

John · 15 May 2026

★★★★★ 1/5

Trustpilot

Shoddy valuation service

I’m a first time buyer, in the process of trying to buy a property. Connell’s were commissioned by Skipton Mortgage to do a valuation on the property that I had made an offer on. When the valuation came back, it was rejected and there were key things in the valuation that were categorically incorrect. The main thing being that the property that I had put an offer on “sat above a commercial dwelling”. This was challenged with proof that the property I had an offer on was NOT above a commercial dwelling but there was a refusal to change the valuation despite the proof. As a result my mortgage offer was declined. I really wish mortgage companies would stop using this awful service that Connell claim to have. If you are applying for a mortgage please ask whether the insurance company outsource and if they do, to whom. You may have a mortgage offer declined.

Charlotte · 29 September 2025

★★★★★ 1/5

Trustpilot

Utterly unethical and despicable company would give them zero stars if I…

I would give them zero stars if I could. I am trying to fire them but they eont be fired. They reduced the price of my house and splattered it all over the Internet. I have written emails. Sent WhatsApp messages and made a ton of phone calls and they keep saying they will find out what happened. I dont care what happened. I just want all the ads removed from all the websites and want the sign roved from my property and I can't get anyone to do anything. Meanwhile my house is being advertised at too low a price and making it harder and harder to give to another company and to put the price back up again. This is the most unethical and despicable estate agents I have ever used. This was Paignton branch. Don't use them.

Maggie · 29 September 2025

★★★★★ 5/5

Google

Excellent experience! Very good communication, promptness and seriousness. Perfect house, rental without any problems. Thank you very much to Mr. Liam Gibbs and I recommend with confidence. All the best,

Frog · 7 March 2026

★★★★★ 1/5

Google

I put my house on the market 8 weeks ago with John, the first meeting I thought what a lovely guy and I signed that day. Unfortunately my house wasn’t selling and I agreed to dropped the price as John advised and I agreed this would be …

Ashley · 16 September 2025

★★★★★ 5/5

Google

From start to finish the team at Basildon Balgores have been very helpful and we never had any issues. Dillan came and viewed the house on day one and did exactly what he said he would do, always kept me updated with everything until it was …

Terry · 16 September 2025

★★★★★ 5/5

Google

Mortgage was arranged and ran completely smoothly and would recommend

Angela · 11 May 2025

★★★★★ 1/5

Trustpilot

They are hard to contact them

Its hard to contact them, they do not pick up the calls . When they pick up the phone, there’s a such bad customer service. Do not work with them.

Oana · 30 September 2026

★★★★★ 5/5

Google

Louis was very helpful and prompt with his response time

Robert · 9 May 2025

★★★★★ 5/5

Google

Best service Sophia show me all around the house Also explain everything Very good

Girija · 12 June 2026

★★★★★ 1/5

Trustpilot

Don't listen to the customer or even…

Don't listen to the customer or even what the law states even if your the paying customer. After 5 months of constant false promises chasing 5 times a week every week and not being listened to at all not one bit decided to go elsewhere. So if you don't want your house sold no interest no hopes no chasing not being listened to not following potential buyers then go until then avoid at all costs wish I did!

A · 12 September 2025

★★★★★ 1/5

Trustpilot

Treat tenants poorly

Treat tenants poorly. Had to chase for over a month at the end of tenancy to get 3 months over paid rent refunded to me!!! Now having to fight to get my deposit back. See BBC Panorama about this Estate Agents practice's.

Daphne · 8 July 2026

★★★★★ 5/5

Google

Very friendly, they know their job, recommend.

Kristina · 27 July 2026

★★★★★ 5/5

Google

I couldn't be happier with the service I received from the Basildon town centre branch . from phoning up to view the property ,to them handing over the keys. Harrison in particular was brilliant at his job. He found us our dream home within …

Jade · 16 September 2025

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would

If I could give 0 stars I would. Stay well clear of the Winton, Bournemouth branch. Our letting agent didn’t have clue about the property we were looking to rent - when we had further questions about the property, it was ignored or palmed off with wishy washy comments. We went weeks without useful communication regarding our tenancy agreement then right before we were about to sign said tenancy agreement they ‘realised’ the price was going to be £100 more expensive per month. Utterly disgusting handling of the whole process and the sooner this business goes under, the better.

Alex · 14 August 2025

★★★★★ 1/5

Trustpilot

Oh my gosh they deserve 0 stars

Oh my gosh they deserve 0 stars, what a complete rubbish of a company We requested a valuation for our shared ownership flat, to sell it, it was very urgent for us to receive it, they came, literally spent 2 minutes in the flat only to send me this ridiculous report showing the value of the flat is Zero, and claiming that it was to remortgage even though I specifically said it was to sell the flat, I emailed them they never replied so I got another valuation with another company, days later they replied saying that because of The cladding we needed an EWS1 as the cladding was dangerously, it’s a brand new building! We have the EWS1 form, they refused to amend the report or refund the money, this company is a disgrace, AVOID!!!!!!!

SE · 13 August 2025

★★★★★ 1/5

Trustpilot

Terrible estate agents

Terrible estate agents. You cannot believe a word they tell you , never answer the telephone and never return calls . They make excuses up as they go along

Robert · 25 September 2026

★★★★★ 1/5

Trustpilot

Extremely poor service from Stourbridge…

Extremely poor service from Stourbridge branch. Can we give 0 stars? Where to start?…. Poor communication, promises not kept, no pro activity, lacking staff with expertise, complacency, seemed to have no interest once you’re signed up. There are plenty of other agents in Stourbridge….give one of them your business and commission instead.

Anon · 18 April 2026

★★★★★ 1/5

Trustpilot

Awful company

Awful company. I paid for a RICS survey the valuation was based on comparable sales that were a year old and another that was 9 months old. And not even similar properties. Complete waste of money and you can’t talk to them you have to email details of any issues and get a generic response to say they won’t look into it! You have to appeal and do the work yourself, If I could give them zero stars I would! Use anyone else!

Denise · 8 August 2025

★★★★★ 5/5

Google

Amazing service would highly recommend we had to sell the property due to losing my mother in and they made this as easy as possible

Kelly · 7 March 2026

★★★★★ 5/5

Trustpilot

James Edmondson from Connell attended…

James Edmondson from Connell attended my home to provide a mortgage valuation survey. James explained to process in detail and was very friendly and really put me at ease. He made sure i understood everything and answered any questions i had.Nothing seemed too much trouble and he made sure the process ran very smoothly.thankyou for a great experience.

Sam · 26 February 2026