Balgores Basildon reviews

★★★★★ 5/5

Google

I had a great experience, warm welcome and they made all the process in purchasing a smooth one. Gemma was of great help, explained everything for my understanding and gave more encouragement when needed and I will give a five star Thank you all

Nancy · 7 August 2025

★★★★★ 5/5

Google

I had a great experience letting a house in Basildon through Balgores. The process was smooth from start to finish, and I always felt well-informed and supported. A special thanks to Louis Zetter, who was incredibly helpful throughout, …

Hliana · 16 September 2025

★★★★★ 1/5

Google

As a property investor and in this case, a first time buyer, I had the worse experience with Balgores. Dillan Mack was awful to work with and so unprofessional. For context, I viewed a beautiful property but during my first viewing I …

Chantelle · 14 August 2025

★★★★★ 5/5

Google

Micheal has been very helpful with our house move. From viewing through til picking up the keys, he’s provided us with very quick responses. He has clearly explained everything to us. We had done several viewings with other letting agents but Michael has been super helpful. Thank you so much Michael.

Desmond · 11 May 2025

★★★★★ 5/5

Google

I've used Balgores for the second time now, and once again, the experience has been exceptional. Their service is consistently professional, efficient, and friendly. I’d happily recommend them to friends and family. A special mention to Ana …

Will · 16 September 2025

★★★★★ 5/5

Google

his is my second time using Balgores, and once again, the service was absolutely brilliant. I wouldn’t hesitate to recommend them to all my family and friends. A special thank you to Ana Tormey, she’s outstanding! Incredibly helpful, …

Stacey · 16 September 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

Gemma has been amazing from the beginning of my house till the end. She explained everything about the mortgage clearly and calmly; always willing to help whenever i encounter problems. She is an amazing person. …

Chime · 16 September 2025

★★★★★ 1/5

Trustpilot

Poor at communication

Poor at communication, you have to chase them for feedback on your viewing. When you do you are chasing for days for a call back. Called up to get feedback on our viewing as we waited for the agent to turn up so we could have a chat first... the agent never turned up. We left just in case and when we checked our CCTV, they never came to the house. When we called up to ask why, they gave us feedback and when we said we checked the CCTV and saw they never attended the viewing he was a little thrown and agreed they didn't attend the viewing. I would not trust this company to sell your home.

Nicol · 10 July 2026

★★★★★ 1/5

Trustpilot

I dealt with Michael Swords who listed…

I dealt with Michael Swords who listed my property in Digbeth area of Birmingham. He was utterly useless, I’ve been emailing asking him to take the property off the market for more than 3 months without reply, it’s still listed. Zero professionalism. Do not use.

Ben · 5 April 2026

★★★★★ 5/5

Google

I had the pleasure of going through the process of viewing a property all the way to purchase completion with the help of Ruby. She was amazing at helping us through the process and answering any queries we had. Couldn’t recommend her and Balgores enough!

Stace · 27 July 2026

★★★★★ 1/5

Trustpilot

Staff

Total lack of professionalism and respect for the client's time I was scheduled to view a property on Saturday at 1:00 PM. The agent made me drive to the location, then postponed it for an hour. After waiting, I was called again for a second postponement, this time citing completely implausible reasons. It is unacceptable to waste people's time and money like this. I do not recommend this agency due to their lack of seriousness.

Monica · 8 August 2026

★★★★★ 1/5

Google

3 bedroom terraced house to rent Wickhay, Basildon, SS15 Enquired about a £1,600pcm property today and had a genuinely poor experience with one of the agents. Before I’d even finished stating my income, he’d already decided we “couldn’t afford it” defensive and dismissive from the very start of the call. When I pointed out we currently rent at £1,800pcm and were approved for that, he looked up an old income figure from about a year ago and used it against me, despite it still being above the property’s £48,000 threshold. Our current income is well above that. I even offered to go back over the call so he could actually hear the numbers properly - he cut the call not long after. When I said there was no point continuing and ended the conversation, he claimed he was “just giving advice.” That’s not what a defensive, dismissive tone from the first ten seconds of a call looks like. Poor communication and worse conduct. Wouldn’t recommend if you want a straightforward, professional enquiry.

Adittya · 5 July 2026

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 1/5

Trustpilot

The worst letting agent I dealt with.

The worst letting agent I dealt with. The same happened to a friend of mine ! The notified an energy supply provider without telling me _after I terminated my contract with them_ to supply an empty property. The tariff was very high, I was not given a chance to chose it or to know the supplier at the time. Their communications does not excist.

N · 3 October 2026

★★★★★ 5/5

Google

The staff at Balgores Estate Agents Basildon were very helpful and professional. I had a few hiccups along my journey and they were quickly sorted out. I cannot thank them enough. …

Christina · 16 September 2025

★★★★★ 5/5

Google

I met Ruby at a viewing on the property im purchasing. She has been extremely helpful. I asked questions and she promptly came back with the replies. I have also had communication with Dillon and Paul via phone, both have been very helpful. Very professional team thankyou Davina

Davina · 12 June 2026

★★★★★ 5/5

Google

Joe Dixon recently helped us sell our home. He found us a buyer very quickly and was super supportive with the ups and downs of the process. Would definitely recommend Joe and the Balgores team and would use them again in the future.

Grace · 11 May 2025

★★★★★ 5/5

Google

Just wanted to thank Harrison Thorne personally for being so efficient, from taking the first phone call for viewing, viewing confirmation and then taking the offer, and everything after this, …

Simon · 16 September 2025

★★★★★ 5/5

Google

Joe Dixon and his colleagues did a fantastic job in marketing and selling for us. Really went above and beyond, especially as we had had a bad experience with a previous EA. Could not recommend Joe and the Balgores team more highly.

Michael · 11 May 2025

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 5/5

Google

Michael has been extremely helpful and responsive while we moved forward with moving into our new house! No question was too much trouble! Thanks Michael!

Georgia · 10 October 2025

★★★★★ 5/5

Google

My partner and I have been dealing with Ruby who has been helping us find a property to buy. We have found her to be so helpful, polite and friendly - a huge asset to your company!

Sandra · 27 July 2026