Balgores Basildon reviews

★★★★★ 4/5

Trustpilot

I would like to thank Sahil Mohammed…

I would like to thank Sahil Mohammed letting agent based in Wolverhampton for his professional conduct and help through the process of letting a property for us. He has been punctual professional and prompt on providing updates. May I also commend Beth and Sophie for answering calls when Sahil was away from office. Would definitely use them again when required and recommend

H · 15 June 2026

★★★★★ 4/5

Google

Ruby was great at keeping us up to date during viewings and was always contactable with prompt replies - thank you!!

Jodie · 17 July 2026

★★★★★ 5/5

Google

Would highly recommend Basildon balgores branch! I especially had a wonderful experience with Liam from the lettings team, always happy to help and no matter what issues we had he went above and beyond to help sort them.

Lily · 7 March 2026

★★★★★ 5/5

Google

My husband and I had a viewing today with the Basildon Balgores branch, and we were really impressed with the service we received from Sophia. She was so kind and very friendly, professional, and took her time to show us around and answer all our questions without making us feel rushed. She was patient, helpful, and made the whole experience very pleasant. Thank you for your excellent customer service.

Oluwatoyin · 10 July 2026

★★★★★ 5/5

Trustpilot

Alicia has been absolutely brilliant as…

Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process, even though things are still ongoing, she has already gone above and beyond for us. Her communication has been incredibly smooth, clear, and easy, and she’s always been available to answer questions or offer reassurance when needed. She’s not only knowledgeable and professional, but also genuinely supportive and patient. It’s rare to find someone who combines expertise with such a friendly, approachable manner. Alicia is truly a gem, and we’re extremely grateful for all her help so far. Highly recommend her to anyone looking for a reliable and exceptional mortgage advisor!

Samanta · 29 November 2025

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!

Mrs · 27 October 2025

★★★★★ 5/5

Trustpilot

Exceptional Service from Chloe…

Exceptional Service from Chloe Longhurst I have had a fantastic experience working with Chloe Longhurst. From start to finish, she was professional, friendly, and incredibly helpful. Chloe went above and beyond to make the whole letting process smooth and stress-free. She communicated clearly, answered every question promptly, and made sure I felt informed and supported at every stage. It is rare to find someone who genuinely cares about the landlords, but Chloe truly does. Her attention to detail and commitment to great service really stood out. I would not hesitate to recommend her to anyone looking for a reliable, honest, and proactive letting agent. Thank you, Chloe, for making the whole experience such a positive one!

Vinay · 17 October 2025

★★★★★ 5/5

Google

I just want to say a big thank you to Gemma who is amazing, and I wouldn't have got my mortgage without her. She never gave up on me when I got withdrawn she helped me find another and she promised me 120% until she found me a lender in …

Umma · 16 September 2025

★★★★★ 5/5

Google

Have been dealing with Paul who has been assisting with the sale of my late fathers house in Basildon.A throughly professional agent who took the time to explain everything to us on day one and found a buyer quickly at a price we were happy with. Would definitely recommend

Zoe · 8 October 2026

★★★★★ 1/5

Trustpilot

I was contacted by their agent offering…

I was contacted by an agent who offered to act as a broker to help me secure mortgage approval. From the very beginning, I made it absolutely clear that I would not pay any fee until the lender had confirmed that my mortgage was approved. Despite this, Mr. Wahid Hussain, of 2 Temple Street, Aylesbury, Buckinghamshire, HP20 2RH, acted dishonestly. I had expressly stated that no payment should be taken if the lender had not approved the loan after reviewing all my documents. He understood my conditions but misled me, taking fees in advance at the application stage rather than after the process was complete, as agreed. I provided my card details solely for the purpose of processing payment after approval, yet he charged my account immediately without authorisation. As soon as I noticed, I requested a refund. They refused, claiming the matter had to be “escalated to their director,” which confirmed to me that I had been scammed. I immediately reported the matter to both my bank and the police as fraud. Mr. Hussain falsely assured me that Halifax had accepted my application and that I should not worry. However, when I attended in person today by his request, after driving 32 miles, he switched to NatWest, despite never telling me this by email or phone. Even worse, I had already been rejected previously by NatWest. Today was supposed to be the day I signed the papers for the Halifax application, not to start again with another lender. This behaviour shows a clear pattern of dishonesty and deliberate misrepresentation. I share this so others are not deceived. Always be extremely cautious if a broker asks you to sign documents in person or demands upfront fees before you have official confirmation from the lender. P.S. At the bottom of one of my emails, you will see Mr. Hussain confirmed Halifax had approved my application. Yet today he admitted that was false, wasting my time, money, and trust.

Marcos · 23 September 2025

★★★★★ 5/5

Google

Michael was great, told him my criteria and price budget to rent a property. Within a matter of days I had a new home and he helped me every step of the way with any questions or things I was unsure about. Great service can't thank him …

Emma · 16 September 2025

★★★★★ 1/5

Trustpilot

On going issues with staff at the high…

On going issues with staff at the high wycombe branch. I have complained to connells hq as my advert was removed by agent who refuses to do viewings and who is trying to keep me locked into a sole agreement with connels until October. Meaning I cannot advertise with anyone else and they refuse to show it! They have implied that I removed my own property. I have not, i simply asked them to do their job as they have only managed to get me 4 viewings and I have reduced twice. To this they said i was verbally abusive, they sent me an email template to read as if I chose to remove my own property and then have ignored subsequent emails. They are in breach and I now need to esculate to ombudsman. I would avoid this agency if you are hoping to sell in the High Wycombe area.

Sabrina · 24 September 2026

★★★★★ 5/5

Google

I was able to find the right property to let thanks to Michael Charles. My wife and I were searching for a few months for the right place and I had contacted Michael about one of the properties I saw being advertised by Balgores. Sadly, we …

Bancroft · 16 September 2025

★★★★★ 5/5

Google

I came across Balgores Basildon, in my search of a home to buy, and I can tell you, these guys are the best and most trustworthy and outstanding in anything that has to do with property purchase. Sophia my property consultant is the best, and I promise you, she will make sure you get the right property you want. Weldone guys 👍 …

Christopher · 12 June 2026

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently. Fast forward to 7 months later and we only had 9 viewings, of which they could only get feedback from 5 people. I had to chase them constantly for this and nobody had the decency to phone me in the whole time we had the property on with them. They offered no suggestions to help sell the property and just kept pressuring us to slash the price which we felt was extremely lazy. Several viewings were unaccompanied as they didn't have any staff free. They tie you in to a 6 month contract and put in no effort to sell the property. Even when you cancel, you still then have to wait another 28 days for no good reason. Would not recommend to anyone.

Alan · 26 August 2025

★★★★★ 5/5

Google

This review is for the Mortgage Broker particularly Christian Wilkinson and team. Christian is always available to answer our queries, work swiftly that out mortgage was quick process than expected. He is well knowledgeable and works effortlessly.

Rachel · 10 December 2025

★★★★★ 5/5

Google

Helped us with purchase of our new Home and saved me from big charges when i remortgaged and he realized at end of the process that i am thinking of selling to get something a bit bigger. He changed the whole mortgage again to one that doesnt charge fees for early Termination:) can only recommend

Franz · 31 July 2026

★★★★★ 1/5

Trustpilot

Avoid Avoid Avoid

We were weeks away from completing on our house when a close family member received a terminal diagnosis. We couldn’t pull out of the sale so had to find a property to rent whilst I cared for my dying relative. We were reluctant to use Connell’s as they rented out a house close to us where there were no end of problems with the tenants, neighbours complained continuously but they did nothing. A flat came up that gave us the storage we needed and was close to my relative so reluctantly we took it. The sales person Adam Channing (Aylesbury Temple Street branch) came across as a bit of a David Brent character, he had all the chat but nowt else. My husband moved in to the property whilst I moved in with my relative to do Hospice care at home which is incredibly stressful. We discovered the flat had a number of issues. None of the windows had keys and the main bedroom window was locked shut which was a problem as it was on the second floor. One of the patio doors was locked shut without a key. I requested keys from Adam on numerous occasions as it was a fire risk and eventually he handed me a bag with around 100 keys in it to sift through. He tried to insinuate that we’d lost all of the keys but unfortunately for him I’d taken a video and photographed every room on the day we got the keys and no keys were visible. The windows and doors had built in blinds and the one in the bedroom failed and had to be propped open. I reported it in their online system for faults but it was never fixed before we moved out. Some of the electric heaters didn’t work. They were digital and had to be programmed, it didn’t appear that you could just switch it on at the wall. As there was no manual, I requested one from Adam who again gave me the runaround. The TV didn’t work and my husband spoke with Adam who told him it was because our TV was old and we needed to buy a smart TV. I reported it as a fault and a handyman came round who said there was nothing wrong with the aerial, we needed to buy a smart TV. I complained and this time they sent an engineer who checked the aerial and came back to the flat and removed the box behind the TV where the aerial connection was only to find that when someone had screwed the top on, they severed the wiring inside hence no working TV! The same handyman came to look at the patio door which wouldn’t always close shut especially in the hot weather. He fiddled about with it and then said a window fitter would have to come and look at it. You guessed it, it was never fixed. When we got the flat it came with one allocated parking space and you had to register the cars that would use that space otherwise you would get a ticket. We weren’t informed of this and it was only after a few days we noticed the car parking sign. We asked Adam how to register and were told to go online but when I did this, I needed a QR code. We tried ringing the parking company several times and could never get through. After two weeks my husband received a parking fine which was appealed but they weren’t having it. We eventually got through to the office and asked for a code and then received 3 in the post on the same day. Adam had given us a welcome box when we picked up the keys containing silly things like bath salts etc. There were also a dozen takeaway leaflets which were of no interest to us so we didn’t look through them. After a few months I went through the box to get rid of it and buried at the bottom of the leaflets was one about the car parking with the required QR code! Is it me? I would have put that in an envelope with the keys and pointed it out that the cars must be registered asap. The big problem with the flat was that the kitchen had no splash backs or tiles anywhere. The entire flat was spray painted in a cheap white emulsion. We rang Adam and highlighted this and said with the best will in the world we are going to stain the walls whilst cooking and any marks can’t be wiped off as the paint comes off and exposes the plaster. His reply was don’t worry the flat will just be resprayed when you move out. It’s sprayed every time before a new tenant moves in. We queried this with him on 3 occasions as we were concerned about them withholding our deposit but he kept saying it wasn’t an issue. I went online to record it as a fault but there wasn’t a section to report it so I took him at his word. When we moved, I receive an email from the head office of Connell’s to say the flat had been inspected and it was as clean as a new pin but when I enquired about the deposit they said they were not returning our £1400 as the kitchen walls had food stains and had to be resprayed and I hadn’t reported it online. I complained to TDS and it took 4 months to get our money back. Connell’s never responded to TDS. I had all this to deal with whilst caring for a dying loved one, adding to my stress and they were aware of this. Connell’s are a disgrace! I would give zero stars if I could.

Jacqueline · 19 July 2025

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ Excellent service from Balgores Basildon Estate Agents & Letting Agents. The team was professional, friendly, and helpful throughout the whole process. Communication was clear and prompt, and they made everything straightforward and stress-free. I really appreciated their professionalism and attention to detail. Highly recommended!

MST · 10 September 2026

★★★★★ 5/5

Google

Sophia was amazing at showing us around arranging last minute

Eugenie · 13 June 2026

★★★★★ 5/5

Google

We are bought a property through Balgores Basildon The team has been very helpful throughout. Dillan especially has been very helpful providing us with updates when needed and is just a phone call away. Dillan was showed us around the …

A · 16 September 2025

★★★★★ 1/5

Trustpilot

Misrepresentation and fake description

Canterbury branch. Description for a 2-bed flat was misleading with the facts glossed over to make the property more appealing and generate interest. A lot of the details such as length of lease, annual service charge, ground rent etc to name but a few were erroneous. The property was clearly overvalued with the title saying Guide Price £160k but the buyer still looking for much more like £20k more. It was also a 2-bed but the living room had been converted into a bedroom and the property listed as 3-bed. Again, false information presented akin to the tactics of a dodgy used-car salesman. Had I been privy to the factual information in the first place, I would never have wasted my precious time in viewing the property.

Kevin · 13 August 2026

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would. 4 weeks since we moved out and still have no received our deposit. (All accounts in order BTW) So be warned if you are a tenant, avoid!

Hamed · 11 August 2026

★★★★★ 1/5

Google

First time I view a property with them, I meet the rudest agent (Sofia) I've ever come across. Second time I have a viewing with them, I turn up at the property, and no one's there, called them to find out they cancelled my appointment. No email or message left to inform me. Needless to say, I see how unprofessional they are, I won't be viewimg any more properties by this agency not recommend them to anyone.

Neil · 30 August 2026