Balgores Basildon reviews

★★★★★ 1/5

Trustpilot

Worst service ever

Worst service ever, i have seen there ad their move in date was 17 sept 2022 i submit my initial booking amount £161 on 15 september, when i came from abroad they said no its not ready yet someone is already living in that apartment and will move in 4 days, after that their estate agent Terri Ann and branch manager told me you have to submit guarantor's Employement contract, pay slips, source of income, financial statements, passport, and also they told me to fill homelet's forms, i did it on time, then they asked for guarantors employers details and we gave them, Now today on 30 Sept 2022 Terri and Branch Manager told me your referencing in not done so if you pay extra £800 to landlord then she can let you in otherwise they will move with another party and we will not able to return your initial deposit, but they didn't tell me this during whole process, and i'm living in Hotel from 12 days bcz i dont have anywhere to stay, they are very cheap and unprofessional,

Ch · 30 September 2022

★★★★★ 5/5

Google

I couldn't have asked for a better service from the team at Balgores Basildon. From the initial meeting, the agents that came to show people around to the sales progressor - they all worked so hard for me. Special thanks to Joseph, Joe and Sarah.

Caroline · 22 May 2020

★★★★★ 5/5

Google

Jordan has been really friendly and helpful throughout the process and helped things run smoothly from start to finish. I feel like I can contact her as and when I need and she is always happy to help. Would recommend :).

Holly · 22 May 2021

★★★★★ 1/5

Trustpilot

The worst company I have ever dealt…

The worst company I have ever dealt with. I wanted to use this company to rent my property out. I had to wait 2 months for the first payment, all I got was excuse after excuse, when the property was handed back it was total mess and nowhere near how I left it. I Will NEVER use this company again. All they are good for is taking money, over charging you for service and making up excuses.

RYAN · 12 January 2023

★★★★★ 5/5

Trustpilot

Excellent experience

Excellent experience. Arrived promptly, inspected property thoroughly. Polite, courteous and kept to the allotted time slot.

Judith · 13 November 2025

★★★★★ 5/5

Google

We can highly recommend Sarah Oakley, who was our sales progressor. Having worked in very senior customer service roles in 3 major investment banks for many years, I am extremely critical of service provided and treating clients fairly …

Mrs · 30 September 2021

★★★★★ 1/5

Trustpilot

Bewhere do not instruct connells to sell your house

I wish there was a 0 a big -0 connells was instructed to sell my house but had 2 buyers fall through 1 3month in then 1 few weeks in so i sold it with greens who was verry good fist buyer actualy purchased the house in 2021 but due to him booking with connells as well even thou he cancelled with connells streight away as they didnt have anyone to show him the house i have recived a email of there solicitors takeing me to court for there fee of 2400 as my buyer showed a intreast with them discusting green and co cannot belive it ever nealy 1 year later

Nigel · 16 September 2022

★★★★★ 1/5

Trustpilot

Unfortunately I had a terrible…

Unfortunately I had a terrible experience. Don’t go for Jade and Gemma. Gemma is the worst agent ever , communication 0 , skills 0. They’re a waste of time.

Mark · 7 January 2023

★★★★★ 5/5

Trustpilot

CONNELS WORCESTER

I think 🌟 🌟 🌟 🌟 🌟 are not enough for Connels at Worcester ( Foregate Street branch), TOM WALLACE is our mortgage broker who from day 1 we meet him went over and beyond to ensure we get the best deals from buying our first home to remortgaging, we are relieved knowing we got Tom and Connels for life if needed

Alexandru · 16 February 2024

★★★★★ 1/5

Trustpilot

If I could give below a 1 start I…

If I could give below a 1 start I would. A corrupt company that did not follow due diligence and the tenants they founds for our property turning into squatters and ruined our house. The company did nothing yet still charged a fee!! At the time we also rented a property and took us 11 weeks to get our deposit back. The house was spotless! We complained to the CEO who did nothing - didn’t even speak to us. A group of poorly trained teenagers running a company with no idea how to fix problems but great at writing invoices. Avoid at all costs

Abused · 10 September 2022

★★★★★ 1/5

Trustpilot

Yesterday I got a phone call from the…

Yesterday I got a phone call from the lettings agent. He told me that he would email me over the details to a FaceTime call. I waited a further 20 hours and received nothing. Not a single word. Not a professional email giving me ongoing details. I was told after ringing them up that this morning someone put in a offer that the landlord accepted. But I was going to place a offer last night in the FaceTime viewing? Olivia the lettings manager took and aggressive tone. She’s very sarcastic and rude. She shouldn’t be working in a people based job as she is very arrogant. She interrupted me several times. I even had to ask her to stop interrupting me. I was there to make a complaint not to be spoken down to. Nobody in that office knows what another person is doing. They lack communication skills within their team and with customers. My mother had previously spoken to the lettings manager olivia before and the moment she spoke to them and mentioned her universal credits (me and another earn occupant £110,000 annually through self employment) They shut her down. So this is a secondary complaint as there’s obviously some large amounts of discrimination at play. We will be contacting trading standards regarding this and we will be pushing for them to issue a fine regarding the illegal discrimination this company is legislating. DO NOT USE

Danielle · 6 September 2022

★★★★★ 5/5

Trustpilot

I have the best letting experience with connells

I have the best letting experience with connells so far(esp west bromwich branch). They made the process stress-free for me althrough my letting process. I've met different awful agents but connells gave me the best services. Their agents were really nice, supportive and helpful. I am definitely recommending connells to friends, colleagues and every other person looking for a good agent.

Ifeoluwa · 1 March 2024

★★★★★ 1/5

Trustpilot

It is a shame not having zero star

It is a shame not having zero star. The service is absolutely disgusting. To begin with they meant to start working in the office by 9am , yet no one picks up the phone until at least 9:30am.. that is if you lucky. They take your details to book you in for viewing yet forget to spell your name right, forget to call you and when you follow up they say it’s too late to show interest. They put a property on the market on the evening. Next morning 9am tried to contact them, however no one picked up. Therefore I went in 9.05am to the office where everyone chatting having meetings . One person took my details and reassured me that the property only gone online the evening and the viewing won’t start till following week and will be contacted. Little as I knew she never done anything with my details and when I called her a week later she told me it has been too much interest on the property and I can be on the waiting list. Disgusting….I am just ever so glad I haven’t gone with them after reading the reviews. Also glad it’s not just me they treated this way and just lied to my face.

Greta · 30 August 2022

★★★★★ 5/5

Google

We were seeking a flat/house to let and have had some not so nice experiences, then I went to view a property handled by this company and Mica was just an AWESOME agent!! She was very thorough, pleasant and patient, while made sure all info …

Saskia · 8 October 2019

★★★★★ 1/5

Trustpilot

The worst sale KAI in Basingstoke Branch

Suppose there is a rating of zero stars. I would love to give zero stars or even minus stars. Kai in the Basingstoke branch is a useless sale. He didn't even do what a property seller representative did. He pushed his responsibility to others, giving out the wrong MOS the first time with the wrong solicitor information.

Mark · 15 May 2024

★★★★★ 5/5

Google

Thank you very much Nigel Wiles and your team for helping me secure a mortgage. You were very informative throughout the process. I will definitely recommend anyone who needs help with mortgage to you.

Brighton · 22 May 2022

★★★★★ 5/5

Google

I couldnt recommend Balgores Basildon enough. Hollie and Sean were so professional and helpful. Hollie gave me all the information i needed and answered all my questions. Sean was brilliant when he come to do my valuation and explained the process in detail. Thankyou!

Kim · 22 May 2020

★★★★★ 1/5

Trustpilot

I am a landlord and As soon as I made…

I am a landlord and As soon as I made the payment for the contract fee, they totally disappeared for any support regarding some mistakes correction updated. neither by email nor even on the telephone I didn’t manage To get in touch with them. In fact for about 2 weeks no answer, then the day before the beginning of the contract they promised they would have fixed by the following day. The day of the supposed beginning has passed and nothing happened.Terrible experience, terrible service and lots of stress because of them

Francesco · 12 August 2022

★★★★★ 5/5

Trustpilot

Faversham Branch - Jade Dever

Jade is great. Refreshingly honest and straightforward. She sold my house quickly for more than the the asking price. She is diligent and helpful, even contacting me during her day off when something came up. I can't thank her enough and highly recommend her and the Faversham branch.

Laura · 16 March 2018

★★★★★ 1/5

Trustpilot

Disgusting service

Carried out a survey on my property undervalued it by 25000. Arrogant man showing off with trainee, attended my property. Devalued my home leaving the shortfall unaffordable for most buyers. Playing god with people's lives would recommend Mortgage providers stay clear.

Key · 22 February 2021

★★★★★ 1/5

Trustpilot

Lack of integrity……..

Hinckley Branch. After numerous complaints to get my rent back from them, their inability to follow simple instructions and their charges never been the same from one month to the next I’ve now take my properties elsewhere. The last straw was me catching them in a lie, they continually were unavailable when chasing my money. I then swapped to my daughters phone as was put through straight away. Lots of reputable alternatives in Hinckley I’d recommend using them.

Mr · 25 October 2022

★★★★★ 1/5

Trustpilot

Very poor for letting landlord…

Very poor for letting landlord properties. The management department failed to deal with issues to the property. Staff come and go and always a new person that needs to be brought up to speed. Landlords pay letting agents to help and in this instance I felt they were an unnecessary middle man making the problems worse and should have been paying me. Definitely poorer for using them.

Danny · 30 September 2023

★★★★★ 5/5

Trustpilot

Great experience

My mortgage advisor was great, communicating often with us and helping organise everything for a smooth purchase process. Special thanks to Andy from the Redhill branch

Romulo · 13 March 2023

★★★★★ 4/5

Google

My husband and I have had an overall great experience with the purchase of a bungalow. We did have some issues at the start with one of the agents but this was soon sorted. Overall the mortgage adviser Lucy and sales professor Sarah were …

Crystal · 8 October 2019