Trusted Agent profile · Basildon
Verified
★★★★★
1,280 reviews across 2 platforms
28 Southernhay, Basildon, SS14 1EL, SS14 1EL
Balgores's office in Basildon, at 28 Southernhay, is rated 2.8 out of 5 across 1,280 reviews on two platforms, including 485 Google reviews rated 4.7.
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Every review we hold for the Basildon office, from every platform, shown as written. First names only.
1/5
TrustpilotI was about to write this comment and…
I was about to write this comment and realised people said the same. God knows how they are renting or selling properties. I called 50 times, different times and different days and no one ever picks up the phone. Estate agents are a joke in this country!Keep your dirty houses then, I will take my money elsewhere.
1/5
TrustpilotAwful letting agent!
Awful letting agent!! We've had no end of problems with the house we live in and have lived in for the past 4 years.Firstly the kitchen cupboard fell off the hinges with everything falling on top of me, when we have a 2 year old because the right hinges weren't used. Then we've had mould in the property that's been reported for months along with a built in wardrobe they can never get in contact with the landlady, who also sends out her partner to every repair ever needing doing when he's only a qualified electrician there's so many legal things that they violate.Now our downstairs radiators aren't working but upstairs is, along with already reporting that we don't get hot water through it comes through Luke warm.Back onto them again tomorrow!!!!
5/5
TrustpilotMortgage Service Consultant Extraordinaire
All I can say is WOW!!! Carl Montgomery (from the Swindon North branch) helped me with my mortgage and what a dream he was to deal with. What we thought would be a nightmare when our original house fell through, was dealt with by Carl in such a professional and incredible manner. He made me and my girlfriend feel so at ease during the whole ordeal. I would advise anyone getting a mortgage to use Carl, he constantly kept us in the know and made sure we was happy throughout. People often say buying a house is stressful and all I can say is those people have not met Carl!!! Thanks again Carl!!
5/5
GoogleI cannot rate Balgores Basildon enough! All the team were great but I would like to say a special thank you to Jonathan who sold our house within 2 weeks! And a massive thank you to Sarah who was amazing at pushing our sale through and …
1/5
TrustpilotTerrible experience
Valuation was organised by my lender on a property I'm hoping to buy - cost me £500 and they came back and said the valuer couldn't value it! The lender was not happy with them so we've had to go with another valuer now!avoid if you can!
1/5
TrustpilotThey allow viewings only if you take their mortgage
Very unprofessional behavior. They allow you to view properties with them only if you accept to take the mortgage with their own mortgage provider. Today 19 Jan 2023, I had two viewings with them in the afternoon. They said that I didn't attend their mortgage interview at their office so they canceled my appointments after I went all the way to the location. Also, the mortgage appointment was not confirmed via email or SMS, it was just communicated over a phone conversation that I may need to go to their office (which one - who knows?) and attend an in-person mortgage appointment. Stay away from them, they are the worst.
1/5
TrustpilotUnprofessional
Unprofessional, have no idea what’s going on values my property 30k under the market valueI Took it off the market then had a call from head office insisting it’s increased in value, he booked for a revalue.Then I received a call on the day off appointment from Wolverhampton office not understanding why the appointment was made, how bloody unprofessional, if they cannot communicate between themselves how on earth are they going to offer a service to the public.Can do a better job myself
1/5
TrustpilotWorst customer service I have received in my life
This review is for the letting team at Birmingham Cradley Heath..I should have checked this website first before I even thinking of a viewing with them. Where should I even start.when I booked a appointment for viewing a flat I was told will get a confirmation message by the end of the day but didn't get any and I have to call myself again to get one (on Monday). On Tuesday I call back to recheck and I was given a green signal.Wednesday - I take train from Stoke to the property in Birmingham which included 2 changes total an hour and 35 mins of the journey. When I reach their and tried calling no one picks up the call.Desparate I call sales teams and the lady on the other side informs me that the booking was cancelled as the two people from the letting team called in sick.she says they tired to call me in the morning around 9 but couldn't reach me. (Lies - I didn't get any call) When I asked her who called me when both are sick , she says the sales team . But when I asked they why doesn't the sales team come and me the room, she says no we don't deal the lettings and we don't have the data of it( but she said she called me another lie).Now imagine a single lady in the rains,taking all those trains ,taking a day off and spending a (£24.35) in total for ticket.Because them not picking up the calls on time my return was delayed..so all changes of train as well..2 hrs journey became 6 hrs of journey..one careless behaviour caused so much trouble for a person ..This people should be ashamed for this type of customer service. You should not run a company if have not got the basic ethics of management, discipline..
1/5
TrustpilotIncredibly Poor Service Ethics
I would not recommend selling your property with this estate agent. We had a very poor experience wanting to genuinely purchase a property they were marketing... We had to push for our offer to be submitted to the sellers after declaring we didn't need to use their mortgage services. We had an improved offer accepted by the sellers, we were then pitched their conveying service, but we kindly declined, we were expecting an sales memorandum but instead the offer was discarded for reasons unknown and their phone just rings out.. We decided to move on and had a offer accepted on another property with another agent and the process was seamless
1/5
TrustpilotOne mistake after the next..
Moving is a stressful enough experience without having your agent tell you at three months in that your buyer has pulled out, putting your property back on the market, re-selling it for more, then telling you it was another property nearby that the original buyer actually pulled out of. Don't even go there!
5/5
GoogleSmooth and quick process!
Good afternoon, Thanks for your review, we're delighted you're happy with our service. It's great to know you've had such a positive experience with us. … More
5/5
GoogleRecommend Balgores if you are looking to let out your property. I dealt with Masum, he stayed in contact with me every week during the renovation and once the property came to market months later he was able to secure me the perfect family within a week!
5/5
TrustpilotSale of Property
Just completed selling my property through Connell’s - the Market Harborough branch. The branch manager Gavin was helpful and friendly throughout the sale and Laura was extra helpful and always went out of her way to keep me updated and answer any queries quickly.
1/5
TrustpilotAVOID AT ALL COSTS
AVOID AT ALL COSTS - BUYER AND SELLER BEWAREThis company is focused on one thing, their commission. They do the minimum they can to maximise their commission. EVEN CONVINCING THE SELLER TO RELIST THE PROPERTY WHEN ALL PARTIES ARE READY TO EXCHANGE AND ARE ONLY AWAITING PROBATE! They only let people who are registered with their broker offer. So, two sets of £699 (!!!!! application fee when other brokers are free!!!!), use their packs (twice the price than through lawyers), and services. They are incompetent, slow and completely unresponsive.
4/5
GoogleWe're currently house hunting and Balgores Basildon is the first real estate group that we've reached out to. They conveniently booked us different quality houses to see in one day, nearby each other, which was very helpful. They're also very pleasant and responsive.
1/5
TrustpilotCommunication
Not communicating well and not answering emails.
5/5
GoogleBalgores provided a great level of service whilst buying our property. Our process was not an easy one and Sarah was a great help in assisting with pushing the sale along and keeping all parties informed with developments. Excellent communication and patience in what was a very stressful time.
4/5
GoogleMy husband and I have had an overall great experience with the purchase of a bungalow. We did have some issues at the start with one of the agents but this was soon sorted. Overall the mortgage adviser Lucy and sales professor Sarah were fantastic. Thank you all.
5/5
TrustpilotDonna from the Westbury-on-trym branch…
Donna from the Westbury-on-trym branch in Bristol has been amazing throughout our recent house purchase and we can not thank her enough. You are a massive credit to the company and have made our purchase smooth and easy and we are now the proud owners of our new home.
5/5
GoogleWe are pleased to recommend our mortgage advisor- Lucy Franklin and her assistance - Mackensie Walker. Lucy was very polite and professional. She explained each and every step clearly and acted promptly to obtain our mortgage.
1/5
TrustpilotThis parasitic vile company put my…
This parasitic vile company(high wycombe) put my house on the market without my knowledge or say so. I have done my research to find out on record that via Hurst, jnp and others in the vicinity have all had customers complain about the exact same thing done to them. Needless to say I'm coming to close you down. All the way to the top!.
5/5
TrustpilotGreat communication, professionalism and intelligence.
Anastasija was very thorough, correct and quick to understand the requirement. Her range of options were just what I'd hoped for and even better too in that she presented an innovative shorter-term plan for me which was a better bargain longer-term. Thank you.Great communication, professionalism and intelligence. Human too!
4/5
GoogleBalgores Basildon did a fantastic job for us. They were constantly checking in with what we needed at every stage. Jonathan made a prompt appointment and attended my house when there was need to make a change. Josh was always on hand to …
1/5
TrustpilotWorst letting agency you can deal with…
This is one of the worst letting companies you can deal with. They are frauds, liars and unprofessional. They lied to me when renting my property, kept the money paid by the tenants for a month in their accounts to gain profit on it and kept lying to me about releasing the money. I called them several times to cancel the management and they kept lying about it and manipulating to keep taking the management fees and not to return any penny. They have no manners and respond after days and days of emailing them. No cross communication and they asking same questions.
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