Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid.
Avoid. If there was a zero rating I’d put that.Signed with them to sell my house in July 21, agreed a sale, heard nothing from them for 6 months, pulled my house from them and went with another company, sold and completed In 10 weeks.Come to buy a property and it happened to be listed with them, put offers in, didn’t hear anything so I called their office (St Budeaux Plymouth) and was promised the “sales negotiator Tyler ” would call me……I’m still waiting for that call. Meanwhile I check on their website to find the house I was bidding on was STC, WTH!!Absolute S**t show of a company. Again avoid.
Sqn · 3 June 2023
★★★★★ 5/5
GoogleWe moved with Balgores in December we were very pleased with the whole experience Callum was excellent and Sarah rung me every week to keep me updated with progress of our sale
Lynne · 22 May 2023
★★★★★ 5/5
GoogleI had dealt with Michael who was fantastic in assisting me getting a tenant for my property. He is very professional and updates regularly with the progress. Thank you Balgores and Michael
Abhishek · 22 May 2023
★★★★★ 5/5
GoogleWe recently dealt with Balgores for the sale of our property. Josh was brilliant he dealt with the sale very professionally. We then dealt with Sarah who was the Sales Progressor, again she was extremely professional and so helpful with the whole process. We highly recommend them both.
Joe · 22 May 2021
★★★★★ 5/5
TrustpilotScott Hillsdon and the WATFORD branch.
Scott Hillsdon and his team at the WATFORD branch are excellent. We could not have asked for a better service. From start to finish they have helped us every step of the way and kept us up-to-date on our sale. Thank you so much guys for all your hard work.Kelly and Dan
Kelly · 24 February 2020
★★★★★ 1/5
TrustpilotRubbish service
Rubbish service and experience from start to finish! This company only want your money! They lie and don’t tell you the full picture when purchasing a property , we were told lies and seller was told other lies . They did not make the seller aware of our offer we had put in .They said no more viewings on property but would still do more , they lie a lot and twist words. .They do not call and update often and are not helpful at all in the slightest when you ring up. Staff members were shocking and not helpful at all.Would never recommend or use them again in the future!
Holly · 4 May 2023
★★★★★ 5/5
GoogleMicheal Thank you for help to finding house.
Aakash · 9 May 2025
Agent replied · 9 May 2026
Good morning,
Thanks for your review, we're delighted you were happy with our service. It's great to know you've had such a positive experience with us. … More
★★★★★ 5/5
GoogleGreate services. First time renting with Balgores and the experience is 100% the best! I wish to thank Grace F the letting agent. Verry friendly and kind service! Will recommend 10000%!
Димитър · 22 May 2023
★★★★★ 4/5
TrustpilotGood
Was worried after reading reviews. house values exactly what I thought and approved for my additional mortgage borrowing which helped me get out of a tough financial situation and lie back on track. South west Scotland.
Deborah · 20 June 2025
★★★★★ 5/5
TrustpilotVery happy
HiI recently sold my house with connells at wootton fields.I mainly delt with Rachel.i found Rachel to be very helpful and always positive she always kept me informed mainly on a daily basis.I would recommend her to anyone that is wanting to sell their house ask for Rachel .Thanks Rosa
Rosa · 28 July 2020
★★★★★ 5/5
TrustpilotSale of our property
We would like to thank Hannah, Phoebe and the team for all their help in selling our property in Paignton. Especially with the fact that we live in Spain. They kept us up to date at all times. Thank you again
Angela · 22 April 2022
★★★★★ 1/5
TrustpilotIf you want 10 month rent arrears
If you want 10 month rent arrears, no help with eviction, no help to access your property (which was left empty for 4 months), lost management keys, and then 'attempt' to reclaim tenants deposit then go to this agency.one of the worst I have come across in a long time.senior management in this firm needs to changed
SUKHBIR · 2 September 2024
★★★★★ 5/5
GoogleI've had Mike Charles look after a few of my properties for a couple of years now, nothing is ever to much. Always there for anything I need, questions answered straight away. …
Greg · 19 July 2025
★★★★★ 5/5
TrustpilotHighly recommend Southbourne branch:)
Highly recommend Southbourne branch:)All staff kind and helpful but big thank you to Dan the Man! As we have now named him:)Kind helpful professional and nothing too much trouble pre rental and after service. This young man is definitely going places and don’t hesitate to use this branch as excellent Thank youS and S
Steph · 2 August 2018
★★★★★ 5/5
GoogleBuying a property during the pandemic has been a long, challenging and frustrating process. I firstly want to thank Josh Finch who initially showed myself and my wife around to a few properties even drove us to a couple of viewings as we …
Jackson · 30 September 2021
★★★★★ 1/5
TrustpilotVery appalling services when attending…
Ashford branch Very appalling services when attending to get help and yet many rented properties advertised on there window and website yet to be told they have all be taken and not available,when I asked why it has not been taken down the person stated they didn’t have time and when I asked if they had anything they said no but yet they took my details . But their expression clearly showed they did not want to help me and one of their employees were showing an expression of aggressive look towards me by looking at me that way which made me feel uncomfortable. What kind of service is this if you can’t be treated equally I have a disabled mother who attended with me yet they were not willing to help . How can I get a rented property fairly if no one wants to help?
HASSAN · 15 March 2023
★★★★★ 5/5
GoogleThanks to Micheal and Grace they helped us find tenant's very quickly. Great service.
Lannen · 22 May 2024
★★★★★ 1/5
Trustpilot155 Branches Zero Customer Service!
155 Branches thousands of properties - hopeless customer service!Raised a complaint back in September 2023, and despite having raised this matter with the Group Managing Director Lettings, I still haven’t had anybody actually contact me to deal with this problem. Now call me old fashioned, but I would have thought that when this matter is raised with someone in his position, somebody ought to actually do something!!!
Barry · 12 February 2024
★★★★★ 1/5
TrustpilotIf you want to sell your house Don’t chose this company!
If you want to sell your house please don’t use this company. We have tried 2x to see a property. The first the vender cancelled the second time we were told the day we wanted to visit, they couldn’t because it’s office day and they aren’t allowed to do viewings. It’s a 2 hour drive for us and we have to get a few booked for the day to make it worthwhile driving. Unfortunately they just lost a potential buyer for a house that has been on the market a while. What a stupid non viable rule!
Charlotte · 8 March 2023
★★★★★ 5/5
GoogleI would just like to take this opportunity to thank balgores in Basildon as they have gone above and beyond to assist us in a purchase of a property . Sarah particularly has been proactive,resourceful and professional in informing us every step of the way . Thank you Sarah!
Arthur · 22 May 2020
★★★★★ 1/5
TrustpilotDeceitfulness, Bullying and Coercion
Absolute waste of space, wouldn't even give them one star. Had an offer accepted on the condition that we used their mortgage services. We were told that we were under no obligation to use them. We called the morning after explaining that we would be using our own advisor, to which they replied that another person has offered to buy the property. We know that this is completely untrue. When calling the estate agents to discuss the situation, I was cut off mid-phone call. Absolutely atrocious, please don't ever give your time to them as a vendor and definitely not as someone trying to buy a property. Completely gutted and feel utterly deceived and bullied.
Anon · 15 February 2023
★★★★★ 5/5
GoogleI used Balgores to sell my house in January 2020, so it made sense to use a tried and tested firm that I know and who are local.
Massive thanks to Sarah Oakley at Basildon for seeing my purchase through to the …
Kim · 30 September 2021
★★★★★ 5/5
GoogleBalgores made my property search, offer, referencing, verification, agreement, move-in very streamlined and easy. There were times when my partner and I thought our referencing wouldn't go through but Michael and Courtney were always on …
Seun · 16 September 2022
★★★★★ 5/5
GoogleHaving worked with Balgores Basildon for a number of years I am always pleased with their efficiency and speed of service. Sarah Oakley is always on hand to chase and push matters through to conclusion in a friendly and professional manner ensuring both customers and professionals are satisfied. Would highly recommend.
Erin · 22 May 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
