Trusted Agent profile · Basildon
Verified
★★★★★
1,280 reviews across 2 platforms
28 Southernhay, Basildon, SS14 1EL, SS14 1EL
Balgores's office in Basildon, at 28 Southernhay, is rated 2.8 out of 5 across 1,280 reviews on two platforms, including 485 Google reviews rated 4.7.
Send Balgores Basildon a message.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
5/5
TrustpilotI just want to say that Lewis and…
I just want to say that Lewis and Meghan have been a miracle in my life in securing a property to rent, when all doors seem to have closed,Lewis always open the doors with Men they have both been absolutely fantastic and my Whole Family appreciates you and your Organisation for me they are the best and keep up with the good work.
1/5
TrustpilotAvoid at all costs
Avoid at all costs!Lack of communication, bullyboy sales tactics that make you feel pressured to go through them to get your mortgage and also tell on the phone your offers have been accepted if you can get down to them by a certain time( we had 2 hours notice to get all paperwork together and get to the office with a 2 week old and 1 year old, which we did but as we didn't choose to take our mortgage through them, they later said our offer hadn't actually been accepted)
5/5
GoogleRecommend Balgores if you are looking to rent out your property. Masum came out to see me to discuss the services they can offer. The standard set by Masum was very high and these standards were met! Very clear, very polite, professional and managed to secure me a tenant within a week. Thank you balgores
5/5
GoogleTop tier customer service and quality people skills, throughout the whole process of helping me and my partner finding our 1st home, the support has been incredible. Big thanks to Logan coppins And the team.
5/5
GoogleA BIG Thank you to Daniel Dawes, who helped us get out first mortgage. And the rest of the team who kept us posted with updates. Daniel was able to get us a principle in writing just after the first lockdown ended, which gave us an idea of …
5/5
Trustpilot** The best morgage advisor **
Have worked with Linda Cox for my morgage she is highly recommended so professional and caring . Really takes the time to explain everything clearly and goes above and beyond in all aspects of her work anyone looking for a morgage advisor would not be dissatisfied, what a great service I will recommending to all my friends and colleagues.
5/5
GoogleIt was really appreciated process has been done smoothly by Michael.
Good afternoon, Thanks for your review, we're delighted you're happy with our service. It's great to hear that you feel our agent Michael was professional and helpful. … More
5/5
TrustpilotAndy from the Dorchester branch, Excellent!
Rented through the Dorchester branch. Dealt with Andy and received fantastic service. Very friendly and helpful and kept me up to date throughout the whole process. Everything was made easy unlike other estate agents we have used. Was a very smooth and straight forward move, couldn’t have asked to work alongside a better person.
5/5
TrustpilotI just want to say that I am absolutely…
I just want to say that I am absolutely impressed and satisfied and speechless at the customer service expertise of Meghan and Lewis at the Wolverhampton branch they have been two wonderful people and I would say that the management as a whole, these two staffs have been great in renting a property, I have been to lots of agencies but the moment I walked into Connels it was like home and all problems solved and we are still in the process of securing the property and I would like the agency to appreciate Meghan and Lewis
1/5
TrustpilotNuisance Tenants! Howling Dogs!
Tenancy stated no dogs. However, they rented the property to someone with a spaniel. The dog has howled all day, every day for over a year! The 2 agents I've spoken with couldnt care less! It’s extremely distressing to hear and IVE HAD ENOUGH!!!! They clearly don’t manage the properties very well. *Its been reported to the LocalAuthority
1/5
TrustpilotAbsolute shambles of a company been…
Absolute shambles of a company been chasing out deposit down for weeks now they are always excuses as to why this hasn’t been done. Always people promising to chase things up and contact us and they never do! Always told you will hear something in a week that’s now been going on for nearly two months! Quick to take money yet not quick to give you what’s yours back!
5/5
GoogleBalgores assisted me in renting my new home. Michael Charles was the person that attended to me. He provided us with all the information we needed and updated us all through the letting process.
1/5
TrustpilotA property in Hinckley
I saw a property that I was looking to buy. The agent booked an appointment ten days after, I called again asking him to find an earlier appointment, he just couldn't/ wouldn't (I think it was an excuse). Then the day of the appointment he called me to say that the house was sold. To me this was a ruse. They used my appointment as a way to pressure the other viewers to make an offer and that is why they wouldn't accomodate me earlier. Plus I got a call from another agent in their premises (a couple of days after I made the initial appointment) that left me a message that she wanted to talk about the property. I called them repeatedly, she was always busy, and never called back. The level of unprofessionalism was outstanding with this agency.
5/5
GoogleI was recommended Nigel and I couldn’t have asked for a better recommendation. Nigel was always available to discuss potential options, I couldn’t have asked for more. Since applying for my mortgage, Nigel and Mackenzie have both kept me up …
5/5
GoogleMichael was very helpful. It was hard at the beginning but we succeeded finally that made me happy.
5/5
TrustpilotChris vale of Connell a Rayleigh was…
Chris vale of Connell a Rayleigh was such a big part in buying our first home. He was on hand from start to finish and without him it would of been impossible! Thank you for making everything run so smoothly so we could enjoy the process of buying our first home!
1/5
TrustpilotBelieve the reviews...
Lots of phone calls and voicemails after asking for email only contact.They booked in an appointment after I only an asked about available times, and without bothering to check it worked for me.Ignored my email telling them I didn't book an appointment, and still sent a man to my house...Signed me up for an account, despite me NEVER requesting, and never booking an appointment.The guy who showed up was nice enough, but the "Oh that's Head Office, I'm based locally" excuse doesn't fill me with faith. Then seeing all these reviews confirms that this doesn't seem to be a one off.Estate Agents in the 80's had better reputations.
5/5
GoogleGreat service from Michael helping us find a rental property.
Good morning, Thank you for letting us know about your recent experience with our Basildon branch. … More
5/5
GoogleHave just worked with Balgores Basildon and they have been amazing from start to finish. Both Paul and Matt were informative and gave guidance on finding the right tenant. Sam found a tenant within 48 hours and Emily was amazing at keeping me updated with the process. As a new Landlord I cannot recommend them highly enough.
5/5
GoogleMichael made the move happen so quickly, it was very easy and we absolutely love our new flat. Any questions we asked we received quick answers back, would highly recommend Balgores Estate agents.
5/5
GoogleLucy Franklin helped us secure our mortgage for a house move and the whole process was extremely informative and professional. Lucy went above and beyond to help us and kept us updated throughout the whole process. We couldn't have done it without her extensive knowledge and help. Thanks Lucy.
1/5
TrustpilotReally bad customer services
I've got really bad experience with them.The agency in town centre in Peterborough is really bad.They don't even believe you if you call them about some problems in the property, they shout on you because they think that the right and also they don't want to give you the number to area menager (for complaints).That's so rude !!!
5/5
TrustpilotBrilliant estate agent
Had a great experience working with Louis in the Birmingham city branch to get completed on a new build property! He really understood what information we needed to feel comfortable proceeding, and was really proactive, helpful and responsive throughout the process of the purchase. Id gladly work with him again and would definitely recommend him to others!
1/5
TrustpilotWhat can I say spoke to a young lady…
What can I say spoke to a young lady from this company this afternoon seemed very nice to start off with when I stated I've got a shared ownership and I own 80% .I explain but I'm not sold property for over six years . I felt from the young ladies conversation at the end but I would not want them to come in my property because they stated to me on the phone why would a share and ship property they don't normally sell you have to get permission off them I completely understand that because I've been shared ownership since I was 21 years old and I don't have a mortgage I've just brought over the time of years.I even stated how much I was looking for where the funds were coming from and everything then they stated on the phone that I can't find details that the property's been sold I brought this property in may 2015 I double check myself when I got off the phone I felt the conversation with the young lady I'm a very polite person but I felt with the situation I didn't want them in my property and I couldn't give a damn if I didn't sell it I'm very happy in my property but my family's got bigger like I stated from that situation within 10 minutes I decided that I did not want to do business with this people I'm trying to work this out because I'm very late back I run two businesses and I'm not from Grantham. All I was looking for was advice on what my property was worth if I'd buy outright or I would go to the shared ownership to find the right valuation I do know people in that department to find that situation but when somebody dictates to me on how a shared ownership works when I know more information what they do I thought it was quite rude on the way she spoke to me anyway I was very polite to cancel the appointment not to weigh their time but I would not go for a property with this company if I found a property I liked with this company I would politely write to the owners buy a letter saying I'd like to buy your property I'm very old fashioned I'm from a different area completely I would not normally put things like this but I feel that I've had to tonight because I felt that I did not want them in my property to give me a valuation that's really bad
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Send Balgores Basildon a message.
