5/5
GoogleFrom start to finish Balgores Basildon did a brilliant job, the staff were excellent always on the end of the phone if we had a problem would recommend this branch always
Trusted Agent profile · Basildon
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Balgores Basildon reviews
★★★★★
1,280 reviews across 2 platforms
28 Southernhay, Basildon, SS14 1EL, SS14 1EL
Balgores's office in Basildon, at 28 Southernhay, is rated 2.8 out of 5 across 1,280 reviews on two platforms, including 485 Google reviews rated 4.7.
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Reviews
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
Google5/5
GoogleLiving out of the area and selling my mother in laws property as she had been admitted to a dementia home was an emotional decision. Balgores from the start were honest and managed expectations on market conditions thanks to Daniel who …
5/5
GoogleI am writing this review because I am so pleased at the level or service I have received and I feel that a few members of staff deserve special praise for their outstanding work. Our sales progression representative Sarah Oakley was …
5/5
GoogleWe can’t thank Jordan @ Balgores enough for all of her help in finding our new home, and doing everything with a smile (even our referencing.) It wasn’t the most straightforward but her patience and bubbly nature made it an absolute …
1/5
TrustpilotOh dear oh dear..
Oh dear oh dear..What a shambles this lot are(Bedford Branch)Cudnt organise a Bunk up in a brothel Got property Description wrongGot dates wrongDid not call when they said they wouldArranged viewings with buyers and then sent txt & emails to say that, no calls to vendor first to arrange, Making bookings when they new i was at work..said we would get weekly up date calls,, never did..Told manager would call next day to sort it all out,, He Never BotheredHad call after hearing nothing for 3 weeks saying to drop price..After only 3 weeks with them.Full of Apologises and excuses but never changed a thing.LazyUnprofessionalDisorganised IneptLiars
5/5
TrustpilotConnels helped sell my house and the…
Connels helped sell my house and the staff was remarkable. In particular Remi Jackson of connels in leicester office, and her colleagues, who were professionals, friendly and approachable. They worked very well as a team in getting my property sold.Thank you all very much.
5/5
GoogleI just want to say the biggest thank you to Toni & Holly for everything they done to get me into my new rented property! Absolutely amazing! Extremely quick turn around from start to finish!! Thank you so much!
5/5
GoogleLucy Franklin and Mackensie Walker were excellent to work with, they always kept us up to date with any progress and was always ready to assist on any questions that we had (First time buyers). Highly recommend to others.
5/5
GoogleBrilliant experience Daniel and sarah were amazing. Sarah was always at the end of the phone if we had any issues and made the whole experience smooth sailing. Would definately recommend to anyone selling to go with these guys..
1/5
TrustpilotThe worse estate agent
This estate agent do not know what they are doing on a day-to-day basis, issuing keys to your house where you are still living there and not informing you that the surveyor was calling around.Staff seem very uninterested in working for the interests of the customer , been rude , not using you given name, telling you that they have been working very hard ( which is what they are supposed to do ) also placing the phone down on you. Made 4 complaints on this service, still unknown what is happening about these complaints , as with the rest of the service it’s on hold ! Would never use them again and if people are wise they will not use them.
5/5
TrustpilotJust wanted to say how great the…
Just wanted to say how great the Connell`s Mortgage Service Manager Ali was, he listened to what we wanted to achieve gave us the right level of advice with lots of options to consider and helped with the paperwork, nothing seemed too much trouble. 10/10.
1/5
GoogleNot happy with the Basildon office.Used you guys for two properties over the last 7/8 years gave you loads of money. Just phoned you guys for an electrician's number as a favour as need an electrical test done and you wouldn't give me the number. Would think very carefully if I ever use you again.
5/5
GoogleSarah was helpful in buying a property with Balgores! Unfortunately the property that we bought, on arrival was an absolute mess but no means estate agents fault. However. Could places be checked before saying the keys are ready? I know …
5/5
GoogleHad a great experience with Balgores Basildon. Jonathan was a great help he knew straight away if we didn’t like a property and didn’t try to push it on us and found us our perfect home that ticked all the …
3/5
TrustpilotQuick cash buyer found, slow legal process
It took 6 months for the sale of my flat to go through (Birmingham city centre).Pros - managed to secure buyer within two weeks of the property being out on the marketI used their specified conveyance solicitors, who were ok. The app was useful Cons - delays occurred due to from what I was told buyers’ conveyance solicitors response rateHad to do a lot of chasing to find out what was going on
5/5
GoogleBig thanks to Lucy and Sarah for all their hard work in helping us to buy our first home. All communication and process went smoothly with Sarah and Lucy keeping us posted at all times. Would definetly recommend Balgores to others. Thanks.
5/5
GoogleMany thanks to Sarah Oakley and the team at Balgores for dealing with my purchase for my first home. The were friendly and confident group, and always keeping you in touch with email many thanks again and God bless you you all.
5/5
GoogleOur property was let extremely fast and we found the service very efficient and straight forward. Many thanks to Michael at Balgores.
5/5
GoogleLettings team were very professional, Grace and Michael were very efficient, great communication and made sure everything ran smoothly would highly recommend.
1/5
TrustpilotWolverhampton - Poor service and communication
Waste of time. Have previously used their letting business to support me to find a tenant back in 2010 - poor service and lack of contact.I have since decided to sell that same property and after a lovely initial conversation with the office in Wolverhampton, a valuation was promptly booked in - report sent and then that was it. Despite two messages left and three emails sent - they don’t have the courtesy to even reply to me. However I did receive an out of office which advised me that they would be back in the office in November 2021 (it is now May 2022).
1/5
TrustpilotScammers, liars and frauds
Scammers, paid a deposit on a property of £1k. Graham Levy the sales scammer from Connels has done nothing to help us get our deposit back. Aylesbury branch. Bunch of liars. There's a reason they are the worst branch in the company. Do not use them. Absolute shower of lies from day one. Property developer is oakmont and the property is the development in Sloane House. My advise is walk away from this. Absolute scum!
1/5
TrustpilotIf I could give no stars I would
If I could give no stars I would! Trying to purchase a property in Devon advertised by them and foolishly with hindsight accepted help from their “mortgage broker Rob.” Rob by name and Rob by nature! £698 down and no mortgage so went through our bank! … still not sure if we can buy the house! Financial Ombudsman awaits….
5/5
Trustpilotconnells kingsheath
connells branch kingsheath i had Nicola stevens come out to value house was very professional spoke me through the process also mentioned other services they provided. visited the shop seen her in the estate agents and seemed to be running the show keeping the lads on there toes making sure they were asking the right questions of their customers
1/5
TrustpilotAvoid Avoid Avoid!!!
Avoid Avoid Avoid!!!It's the worst agency I've ever dealt with. It's been almost a month since we moved out of the house but they haven't refunded our deposit back!! They just held it unlawfully without any reason, having in mind that I asked for it many times, explained how it's important for me because I have a newborn and moved to the new city, but nothing has been resolved yet. They don't show any respect for others at all. After 3 weeks of desperate waiting, lots of emails, I've been told by Harrow's branch office manager that finally, I was supposed to get a deposit within 3-5 working days, however, after 1 week of waiting again, I got an Urgent email that I have an outstanding amount and have to pay rent instead! I called to accountant department and found out that nobody informed them that we finished the tenancy agreement and I still have to wait for at least another 5 days to get out deposit back. It's a disgrace that I have to face financial difficulties just because someone Forgot to inform other departments about this issue and not doing their job properly. I spoke with Harrow's brunch agents, the head office complaint department even the landlord call to them and was told that they will call me back regards this matter and give me an update but nobody even bothered to reach me out!!!Moreover, they are so unprofessional that they keep sending an *URGENT* emails to a person to pay rent who's no longer living in that property for 3 years. They managed to share wrong information with others which are totally GDPR violation!!!I hope that an official inspection will consider it very seriously. So all I can say is just be very careful with this agency because they leak wrong information to others, are very unprofessional, ignorant, and breaks rental agreement.
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