Balgores Basildon reviews

★★★★★ 1/5

Trustpilot

Unprofessional

Unprofessional - As an experienced property investor with an ever expanding portfolio, I placed a very good offer on a property requiring modernisation. My offer could not be progressed and would not be passed to the seller until I had visited their in-house mortgage advisor as they apparently had preferential rates. This is company policy I was told, and they prefer to manage all aspects in-house, I was even told that all other bidders were undertaking this process so if I wanted to be considered I need to do the same - this is not in line with FCA guidance. Even though I explained that I wanted to use my trusted mortgage advisor that I have used for every purchase over the last 15 years, this was not good enough. Terrible service from someone is supposed to be the branch manager (Tyler Copp), never experienced this before and don't appreciate being intimidated and pressured to do something that legally I am not obliged to do. The worst bit is that the poor buyer who has trusted these agents will never be aware of the offers they have missed out on because of this behavior. Avoid and go see a local independent agent.

Shaun · 28 April 2022

★★★★★ 5/5

Trustpilot

Sale of property

Grace cross sales negotiator was very professional throughout the sale of my property and went above and beyond

Lynn · 22 September 2025

★★★★★ 1/5

Trustpilot

Should be shut down for their…

Should be shut down for their horrendous tactics. Stealing potential profitability from a seller to line your own pockets. Poor very poor

Andrew · 12 August 2025

★★★★★ 5/5

Google

Many thanks to all the team at Balgores Basildon for their efforts in helping me purchase my first property. Notable thanks to Lucy, my adviser for securing my mortgage and to Sarah for her constant updates as we went through the sales …

Steve · 8 October 2019

★★★★★ 5/5

Google

A very big thank you to Starr for making this letting hassle free and keeping me informed at every stage. I would 100% recommended Balgores Lettings Basildon. Thank you again Starr

Clark · 22 May 2022

★★★★★ 1/5

Trustpilot

Shocking service from start to finish

Shocking service from start to finish. We tried to sell a property with them that was vacant. When we inspected the property a week after they had a viewing they had left the back door open. On other occasions they had left the lights on. When we were unsuccessful selling with them we gave our notice at which point they should have removed it from Rightmove so we could re list it with another agent in six weeks so it looked like a new listing. However it turned out they had not removed it from Rightmove but were not taking viewings either. This is just to mention a few of their continual cock ups.

Dan · 30 March 2022

★★★★★ 4/5

Google

Worked with Lucy at Balgores as our mortgage broker and Mackensie her assistant, and they constantly kept us updated, was really responsive, and worked well with us every step of the way. Would recommend them to anyone!

Maleek · 22 May 2021

★★★★★ 5/5

Google

Lucy Franklin & Mackensie Walker were fantastic! We were buying our first home and Lucy has been brilliant at keeping us informed and available whenever we need her, ready to answer any questions. Would highly highly recommend!!

Elleny · 22 May 2021

★★★★★ 5/5

Google

Recently completed a house purchase through Balgores and Sarah has been instrumental in ensuring the purchase went through smoothly. Excellent work Sarah your hard work is much appreciated and you are certainly an asset to your company.

Andy · 22 May 2021

★★★★★ 1/5

Trustpilot

very expensive failure - please avoid

Incredibly aggressive tactics for buyers to force them to use their broker, with a very high fee. If you get past this (and we had to resort to threats of the ombudsman to do so to get our offer in) they are disorganised and terrible at communicating. Our purchase fell through and we lost the survey and conveyancing fees, they didn’t even have the decency to handle this properly. I wish I’d read these reviews, approach with caution if you can’t avoid them.

Tamsine · 9 March 2022

★★★★★ 5/5

Google

So much help and assistance from Emily Lane, Helped me out so much with any questions or inquiries I had regarding my first ever move. She replied quickly every time I needed and went above and beyond to even look up aspects that she had no obligation to do. Amazing service from her

Luke · 22 May 2024

★★★★★ 5/5

Google

I have recently moved into a rental property through Balgores Basildon after being recommended by a couple of friends who have used them and I am over the moon with the service that has been provided. I could not recommend Sam, Matt and …

Sam · 8 October 2018

★★★★★ 1/5

Trustpilot

Shocking estate agents

Shocking estate agents! Nothing but constant issues, started with being lied to and convinced that we had to pay their lifetime mortgage fee, secondly was forced to go with their mortgage broker because apparently it would give us a stronger chance of getting the property we want, tried to force us to go with Shoosmiths (thank god we didn't, because they turned out to be absolutely shocking also for the person we was buying from)constant calls chasing things we needed, constantly failing to communicate things between us. They lied about the whole thing, what started as 2 in a chain, somehow turned out to be 4? even our solicitor was confused. Just shocking and unprofessional throughout.And to top it off, when we EVENTUALLY got the keys, we went in to collect them and was handed them over as if we was staying in a hotel room!!, no congratulations, no card, not even a simple little gift considering we just made on of the biggest purchases in our life.They are all about money! I know you cant control who you buy your house from, but please don't allow these incompetent people to sell your home.

DM · 3 March 2022

★★★★★ 5/5

Trustpilot

Brilliant service

My dealings with connells in Maidstone was amazing, the staff are friendly and make it all very easy. My go to man Nick was brilliant, he helped me out and explained things simply to me. Many thanks guts

Vickie · 15 January 2021

★★★★★ 5/5

Google

We bought a property through Balgores Basildon, they kept on top of the purchase keeping us informed with anything and everything we needed, Joseph was our original agent and he was fantastic, well spoken and polite, once we decided on the …

Steven · 8 October 2019

★★★★★ 5/5

Google

Balgores were great from start to finish. Firstly we dealt with Sean (Grant), who came to do the estimate. Sean was very helpful in helping us understand the process of buying and selling a property. Sean's knowledge also helped us sell …

Joanne · 8 October 2019

★★★★★ 5/5

Google

Balgores helped us move into our first apartment. Mr. Paul Loding was a pleasure to have as our real estate agent. Mr. Paul never left any questions unanswered and always responded promptly. He helped us view few properties and compare the …

Aloha · 8 October 2019

★★★★★ 1/5

Trustpilot

Worst estate agents ever - greedy and fishy way of operate

Worst estate agents ever. Run fast if coming into contact.The agent we had ( Northampton branch) - Aidan Schofield - had the impretinence of telling us they will take our offer only of we use their mortgage services, which is illegal, but I did not know then. We used their mortgage services - we paid about £800 for “lifetime membership”, then - after having some problems with getting mortgage - they just did not pick up any phonecalls or emails - this is the “lifetime service” they provide. Another thing - while we were trying to reach the mortgagr advisor who was not picking up - the agent re-advertised the property without even informing us. We also paid for searches, which were not made as we haven’t received absolutely anything- and they did not repay it back. I think they must not have a licence to operateAVOID!!!

Angela · 18 February 2022

★★★★★ 1/5

Trustpilot

Disgraceful

Just like others watched the programme Undercover Estate Agent, exposing their very sharp practices. If selling wasn't stressful enough. Avoid Disgraceful disgraceful company!!!

Peter · 17 July 2025

★★★★★ 2/5

Trustpilot

Avoid Leicester branch

House valuation on 11th August, 10 days later despite 2 txt msgs, a phone call to branch where I was promised a return phone call which never happened and an email still awaiting the valuation report!😡Involved head office and a v. helpful lady Grace who was disgusted with the branch’s lack of customer service hence 2 stars rather than 1 which the branch would get!

Simon · 21 August 2023

★★★★★ 1/5

Trustpilot

Would give less than 1 star if I could

Would give less than 1 star if I could, terrible estate agents.We were told by salesperson Gary Purssord that the offer process would be initial followed by best/final offer. We put our initial offer in with another salesperson (Adrian). A day later, salesperson Zoe Poole told us that our offer was not good enough and that the seller had accepted another offer. She then said that there was nothing more to be done and that we could not put in another offer, only to then go back on that and take our best and final, which was obviously a lie to get us off the phone. We were then phoned by another salesperson (2 minutes later) who advised that the seller had declined our best and final offer after it was put forward - although I don’t believe our best offer was put forward as there was 2 minutes between the calls and it would have been unfair on the other buyer who had already had their offer accepted.We also had trouble even trying to put an offer in, as we were badgered to use their mortgage advisor. This was even after we stated that we had our own mortgage advisor and that we did not want to use theirs.

Alex · 12 February 2022

★★★★★ 5/5

Google

Professional service, no hassle at all getting things sorted ready for the move, Michael was always very friendly and ready to help with any queries I had: would definitely recommend

Anon · 22 May 2022

★★★★★ 5/5

Google

I sold my house with Balgores who were a pleasure to deal with. I was kept informed and up to date with the sale throughout and Sarah and the team were highly professional. I wouldn't hesitate in using Balgores again.

David · 22 May 2020

★★★★★ 5/5

Google

Fantastic service, Especially big thank you to Sarah Oakley , she is the most helpfull and profesional person we ever met. Just with her help we done everything so quikly. She is the best. Best rewievs for Balgores in Basildon

Rugile · 22 May 2020