5/5
TrustpilotGreat team always ready to help and…
Great team always ready to help and answer questions Michelle and Georgie were amazing all the way through
Trusted Agent profile · Barnt Green
Verified
Oulsnam Lettings reviews in Barnt Green
★★★★★
428 reviews across 2 platforms
81 Hewell Road, Barnt Green, B45 8NL
Oulsnam's office in Barnt Green, at 81 Hewell Road, is rated 4.9 out of 5 across 428 reviews on two platforms, including 204 Google reviews rated 4.8.
Reviews
Every review we hold for the Barnt Green office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleOulsnam lettings have provided amazing service throughout the process of our letting application. Chloe has provided us with great support, providing updates along the way and reliably answering any questions we had.
Agent replied · 26 September 2026
Thank you for youre positive review and we are so pleased Chloe was able to help.
5/5
GoogleBrogan Sorry to hear you are leaving. I would like to thank you for all your help that you have given us and wish you all the luck in the future Jane and Ian Hewitt
Agent replied · 26 September 2026
Thank you Brogan is aware of your kind words.
5/5
GoogleAn excellent lettings property manager Brogan Wallace, who has been professional, kind, efficient and helpful throughout all the lettings process. His supportive attitude towards the client has made this usual stressful moment easy to handle. Thank you Brogan.
Agent replied · 8 February 2025
Thank you so much for your kind words.
5/5
TrustpilotA positive experience
We felt confident using Robert Oulsnams from when Lisa made an initial visit right through to completion of the sale. The viewings of our property were well organised. Queries were dealt with promptly and all the people we came into contact with were competent and friendly.
5/5
GoogleBrogan Wallace, thank you for your excellent service and prompt responses. You have always attended to our emails in a timely and professional manner. I wish you all the best in your new role.
Agent replied · 14 August 2026
Thank you for your review.
1/5
TrustpilotFrustrating
I recently moved to England and wanted to rent a house. I read reviews of real estate companies and found that Oulsnam had very positive reviews, so I decided to choose them. Unfortunately, all my interactions with them have been very disappointing and frustrating. The first time, they forgot to respond to my inquiries twice. The second time, they gave me an appointment, but when I went to the appointment, I didn't find anyone there, not even the residents. I had to wait 45 minutes. I called them and sent them an email, and each time they replied that the visit took place as scheduled. I don't know how this is possible. I even sent them photos of the street and the house to prove that I was at the correct place and time. I honestly don't know why they treated me this way. It's so frustrating.
5/5
TrustpilotProperty viewing with Sadie
Sadie was friendly and took the time to answer our questions.
Agent replied · 4 October 2026
Thank you for taking the time to leave Sadie a review, we appreciate the feedback.
5/5
TrustpilotI would like to thank the entire team…
I would like to thank the entire team who supported me. They were always on hand to assist with anything I needed, whether it was things I was unfamiliar with, or areas where I required guidance and advice. Their help and support made a real difference.
Agent replied · 11 June 2026
Thank you for your review and your kind words for the team
5/5
TrustpilotKaren was excellent
Karen was excellent, really friendly, attentive to our questions and knowledgable about the properties 10/10 !
5/5
GoogleVery Good as Property Manager ,Helpfull and Has Good Communication .Brogan wallace is very helpfull especially if we have problem with the property he take action so quickly when he can well recommended.
Agent replied · 14 August 2026
Thank you for leaving such a positive review it is much appreciated.
5/5
TrustpilotA pleasant relaxed viewing
Such a relaxing viewing and a very informative agent, who gave us plenty of time and advice on the property. Sadie Jayne Wragg went above and beyond. A pleasant experience in viewing this property.
5/5
GoogleSophie Hawkes , It has been a pleasure working with you, and I really appreciate the support you’ve provided during your time at Oulsnam Lettings. Your customer relations is excellent.
Agent replied · 24 May 2026
We are glad you had a positive experience and glad we were able to help you.
5/5
TrustpilotLauren and Lisa were incredibly…
Lauren and Lisa were incredibly helpful, supportive throughout the process. Whenever I had a query they were responsive and kept me updated promptly. Couldn’t recommend them highly enough! 🙂
5/5
GoogleKathryn was so helpful through out the whole process, answered every question i had and stayed in contact through out with really quick responses! Made the whole process really easy and less daunting moving out!
Agent replied · 8 February 2025
Thank you for your review. We really appreciate it.
5/5
GoogleThe support I received throughout was top notch and staff are professional and empathetic. Millie was particularly helpful to me. Thanks a lot!
Agent replied · 22 October 2025
Thank you so much for your kind words. We’re delighted Millie and the team could provide such professional and supportive service, we really appreciate your feedback. 😊🏡 …
5/5
TrustpilotRon conducted our viewing at a property…
Ron conducted our viewing at a property today, they scheduled it last minute to fit in with our schedules. He was personably and answered all our questions to the best of our knowledge. Ouslamns has also sold our property and I'm so glad we've changed to them after a year on the market they were excellent as sellers and buyers.
5/5
TrustpilotJeff was very informative and made the…
Jeff was very informative and made the viewing enjoyable!
Agent replied · 4 October 2026
Thank you for taking the time to leave Jeff a review, its greatly appreciated
1/5
GoogleDreadful for renters Will try and keep your deposit Charged us an extra days rent even when the landlord had said to not charge us Do not use these people!
Agent replied · 14 August 2026
Thank you for your feedback. We are sorry to hear that you are dissatisfied with your experience and would like to take the opportunity to clarify the situation. With regard to the deposit, all deductions proposed are based on the independent check-out report and supporting evidence, including photographs and the inventory prepared at the start of the tenancy. These reports are carried out by third-party clerks to ensure impartiality. Where there is any disagreement, the matter can be referred to the relevant tenancy deposit scheme for independent adjudication, which we fully support. In relation to the condition of the property, we note your comments; however, our assessment must rely on the documented inventory and check-out process rather than informal confirmation. This ensures consistency and fairness to all parties. Regarding the return of keys, tenancy agreements require that keys are returned on or before the last day of the tenancy. Where this falls on a non-working day, tenants are expected to make prior arrangements with the office to facilitate return of the keys or use our post-box if the office is closed. In the absence of such arrangements, charges may apply in line with the terms of the tenancy agreement. These charges are not intended to be punitive but reflect continued possession and associated costs. We also acknowledge that you provided more than the minimum required notice, which we appreciate. However, notice periods and end-of-tenancy procedures are separate matters and are applied in accordance with the tenancy agreement. We are committed to acting fairly and transparently at all times and always take clients instruction.
5/5
GoogleShania Benton has been an excellent point of contact for me while I am renting my property, nothing is too much trouble and always a prompt response.
Agent replied · 24 May 2026
That's so good to hear. Thank you for leaving a review.
5/5
TrustpilotI was dealing with Shania Benton & it…
I was dealing with Shania Benton & it was lovely working with her. Oulsnam is very transparent & customer friendly. They always try to work around your schedule & give a realistic timeline if you raise any issue. Would definitely recommend working with them.
Agent replied · 11 May 2026
Thank you for your review that is much appreciated and we are so please about the service Shania has being able to provide.
5/5
TrustpilotGreat determination and Great Team
Huge thanks to Lauren, who was absolutely brilliant from start to finish when selling my house. She was professional, friendly, and always had my back throughout the entire process.
5/5
TrustpilotLovely staff
The staff throughout the process here were great, Michelle, Georgie and Alison all helped us with what became a difficult sale with our upward chain causing delays. They helped with getting communication with solicitors and were always on the end of the phone if needed for reassurance or guidance. Very pleased with the experience with them and everything they did for us. Would recommend.
5/5
TrustpilotI have had a couple of viewings and…
I have had a couple of viewings and contact with the team all are great people, from Victoria Green to Jeff Field, they are very quick to respond and willing to assist with queries. Thanks all!!
Agent replied · 1 July 2026
Thank you for your lovely feedback. We’re really pleased to hear you’ve had such positive experiences with the team, and that both Victoria and Jeff have been quick to respond and happy to help with any queries.
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