Every review we hold for the Barnet office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFantastic estate agents
I cannot praise the team at Martyn Gerrard high enough. Bruvis, Jamie and Alex were great from the start. Their communication is excellent, keeping me updated throughout the process. Jamie and Alex did the viewings for me and were always on time and respectful. Once the property went under offer Bruvis took over. He has communicated with me regularly and kept me up to date. He even took it upon himself to speak on several occasions to other estate agents and solicitors in the chain to find out the status of the sale. I couldn't have used a nicer group of people. They've all been so friendly. It's been a pleasure selling my home through them and I don't hesitate to recommend them.
Ms · 11 October 2024
Agent replied · 24 October 2024
Hi Ms H, thank you kindly for your review, we are very pleased to hear that our Sales Team worked hard for you.
★★★★★ 5/5
TrustpilotLynsey Humphreys-Lee was incredibly…
Lynsey Humphreys-Lee was incredibly helpful during my search for a rental property. She was professional, knowledgeable, and attentive to my needs. Lynsey took the time to understand what I was looking for and ensured I was shown properties that fit my criteria. Her insights about the neighborhoods and properties were invaluable, and her friendly demeanor made the process enjoyable and stress-free. Thanks to her support, I feel confident in my rental decision. I highly recommend her services to anyone looking for a rental property!
Noor · 10 October 2024
Agent replied · 24 October 2024
Hi Noor, thank you for your positive review and we are very happy that our Lettings Team could assist you.
★★★★★ 5/5
TrustpilotProfessional, and helpful
I approached three estate agents local to Barnet to view my property with a view to a sale. Of the three, the service I received from Martyn Gerrard at Whetstone (and, in particular, Stewart Willerton) was the best. Appointments kept on time, good but not intrusive followups and professional outputs for consideration. I eventually sold my home to a private buyer, but MG were attentive and available, even when it was becoming clear that I was going solo. I was very happy with the experience
Jim · 2 October 2024
Agent replied · 24 October 2024
Hi Jim, thank you for taking the time to leave us a review, it's very kind of you.
★★★★★ 2/5
TrustpilotBlock Management: A Brick Wall of Inefficiency
The block management team and its leader are unfortunately doing a disservice to the company's reputation. With a significant number of homeowners already trusting their services for buying, selling, letting, and referrals, this block management team has the potential to cultivate a loyal customer base for years to come. it is imperative that they provide exceptional service.However, this team has fallen short in several key areas. Responses to inquiries have been consistently delayed, and when they do arrive, the reports lack essential details. There is a glaring absence of cost comparisons and clear explanations regarding how work will be carried out.It is essential that block management services prioritize transparency and open, timely communication with homeowners. The current performance of this team is unacceptable and needs to be addressed urgently.We can’t share specific details right now because we’re still hoping to work together. But it’s not just one or two isolated problems. A good company needs to keep a close eye on its employees, no matter how high up they are.Remember, clients in block management are long-term partners. They can bring in multiple transactions over time, making them much more valuable than one-time buyers, sellers, or renters.Investing in keeping your block management clients happy is a much smarter strategy for long-term success.Here are some things that could help:Regular meetings: Bosses should meet with clients in person.Check emails and reports: Make sure they’re done on time and are good quality.Ask for feedback: Hire an outside company to survey clients.Talk to people who leave: When clients stop working with you, ask them why.These things can help you keep your current clients and attract new ones.
Ham · 17 September 2024
Agent replied · 24 October 2024
Thank you for letting us know about your experience with our Block Management team. We are sorry you have had issues with them. It is certainly not the level of service we want to provide.It would be great if you could give us more details, such as the block your comments relate to, so we can address the issues you raise. For example, we are unsure what specific reports you refer to. The documentation we supply is in a standard format required by legislation. We are dealing with ongoing works at many different buildings, so if you can give us more detail it will help us understand how we can better present information and improve on communications with lessees.
★★★★★ 1/5
TrustpilotSaddened by this service
I had had one valuation already of 535000 from another estate agent who sat down with me and discussed selling points, anything I had to tell him about my flat etc. He was very polite and focused on what was good about my property. Martin Gerard on the other hand, despite evaluating the same property type on my very same road at 535000, told me my flat was worth 500000, despite at least three rooms being significantly larger than the one they valued at 535000. They had had many viewings for the neighbour’s property and feedback was around the smaller sized rooms. Common sense prevailing, I would have thought my flat could have the same audience - and offer the larger sized rooms. There was no real interest in my home and in fact more questions were asked about the flat above me, that they were very excited about ! The process of a valuation can be quite personal - you are entering people’s homes and making comment, please consider people better and be consistent in your pricing of properties.
Maria · 19 August 2024
Agent replied · 24 October 2024
Maria, thank you for your feedback. It's crucial for us to identify moments when we haven't met the high standards, we set for ourselves. We will take your points into consideration.You will know that putting a price on a property is not an exact science and will depend on many factors and everyone will have their own opinions. We did not want to mislead by overestimating an eventual sale price. Our advice was with the best intentions and as we explained on the appointment, we would like to ask for a higher figure to test the market as our extensive marketing strategies have shown we achieve good prices for our clients. Thank you again for your feedback
★★★★★ 5/5
TrustpilotDaniel Harris
Daniel Harris! Helpful understanding approachable! I was nervous and unenthusiastic! Professional emails and made himself easy to contact! Almost made flat hunting fun!!
Elizabeth · 29 April 2026
Agent replied · 25 May 2026
Moving home should be fun, and we glad you experienced that with Daniel. Thank you for your review.
★★★★★ 5/5
TrustpilotLettings manager Shivali was very…
Lettings manager Shivali was very helpful, responsive, and supportive throughout our property search. She kept us updated and was very proactive. We really appreciated her professionalism and support.
Victoria · 14 March 2026
Agent replied · 20 March 2026
We're happy to hear that Shivali was helpful and supportive throughout your property search. Thank you immensely for sharing your experience with us.
★★★★★ 5/5
TrustpilotHigh quality letting experience with Martyn Gerrard Crouch End
The team at MG Crouch End were fantastic at getting my property let out promptly and very competitively.The high quality service provided by the whole Martyn Gerrard team made it a very smooth experience: from the initial contact with Usman, to Daniel who oversaw the transaction from end to end and Karine for all the documentation, and the area Director Anthony who provided sound advice.Highly recommend and look forward to working with the team again.
Nayeem · 11 October 2024
Agent replied · 24 October 2024
Hi Nayeem, thank you for your happy review, we are very pleased that our Lettings Team rented your property satisfactorily.
★★★★★ 5/5
TrustpilotShivali was brilliant throughout the…
Shivali was brilliant throughout the whole process. Really responsive, always happy to answer questions (even when I had quite a few!), and made everything feel straightforward. She kept us updated at every stage and was genuinely helpful. Would definitely recommend her to anyone looking to rent in the area. Thank you Shivali!
Ayberk · 8 May 2026
★★★★★ 5/5
TrustpilotGreat experience
Mittio has been amazing, responsive and very helpful.
Enkeleda · 1 August 2026
Agent replied · 22 September 2026
Thanks for sharing your positive experience with us. We're glad to hear that Mittio was able to assist you in finding a suitable property for your family.
★★★★★ 5/5
TrustpilotProactive and Upbeat Service from Agent
Although I didn't end up choosing a property with Martyn Gerrard, the agent assigned to my search, Shivali, was very proactive and forthcoming with new flats coming onto the market that might be of interest to me. Most other agents I dealt with from other estate agents were not as attentive. I wish all agents were as enthusiastic, patient, and helpful as Shivali was in aiding my search.
Tom · 21 December 2025
★★★★★ 1/5
TrustpilotAbsolutely disgusting customer service
Absolutely disgusting customer service. Received increase in rent from our tenants as agreed with us for the last 5 months and instead of paying to the landlord, have pocketed for themselves. Avoid avoid avoid!!!!An increased rent was agreed as guaranteed rent at the beginning of the year. Martyn Gerrard have everything in writing and evidence of previous payments . They now refuse to pay us this sum on the basis they do not have a signed contract to this effect. The reason there is no signed contract is because we have awaited a draft since January and have chased this on numerous occasions and it was not provided, and every month we were fobbed off and told we would receive the draft by the following month. No draft ever came. Mrtyn Gerrard also agreed with us as per previous emails in April that they would backdate us for the increased amount, and instead of doing so, they now want to pocket the extra money they have received for a period of 5 months from the tenant. The fact that they have lost all the paperwork as they say do not have a further signed contract despite us chasing for a draft version on numerous occasions since January is of no relevance. They have received the increase in rent and it is an implied term of the rolling contract those monies should be returned to us.
Zoe · 25 June 2024
Agent replied · 24 October 2024
We have reopened this case for further investigation as the issues seem be revolving around your previous agent. Clearly there is some confusion with regard to the type of contact you hold with them and we will be contacting you to clear this up and any other outstanding issues.
★★★★★ 5/5
TrustpilotExcellent service from Shivali
Shivali was very professional, kind, and helpful throughout the whole process. She communicated clearly, answered all our questions quickly, and made everything much easier and less stressful for us. We really appreciated her support, patience, and friendly attitude. Thank you for all your help and excellent service. Highly recommended!
Irina · 18 May 2026
★★★★★ 5/5
GoogleWe had a great experience, Melek was very professional and helped us find a lovely place to rent very quickly and in our desired area. It felt like she really listened to what we were looking for. She was easy to reach with any questions and always happy to help. Thank you so much!
Erica · 10 June 2025
Agent replied · 8 September 2025
Hi Erica, than you for your great review of our Lettings Team. We hope you enjoy your new home!
★★★★★ 5/5
TrustpilotGreat service and support
Anthony and the team were fantastic throughout the process of letting our flat. During the let, the team were consistently responsive and provided great advice.
Laura · 10 March 2026
Agent replied · 20 March 2026
Thank you for your wonderful feedback. We are glad to hear that Anthony and the team provided great service and support throughout the process.
★★★★★ 5/5
TrustpilotThe best agents in North London
The best agents in North London, very helpful and professional, to find my new flat. Good experience and fast. Big thank you for all team especially for Andrew, Zahed and Alexia with all suppurt and help. Brilliant job and no stress at all to rent a new place. Highly recommend.
Karolina · 21 August 2026
Agent replied · 22 September 2026
Thank you so much for your wonderful review and recommendation! We’re delighted to hear that you had such a positive, stress-free experience finding your new home with us.
A huge thank you for your kind words about Andrew, Zahed and Alexia, we’ll make sure they know how much you appreciated their help and support throughout the process.
We hope you’re very happy in your new home!
★★★★★ 5/5
TrustpilotGreat help!
Sophie kept in touch and listened to what I asked for she was patient even though unavoidably I had to cancel on her twice! She kept in contact to make sure everything was OK and if I needed any help. Thanks so much Sophie!!
Ibtihaal · 15 September 2025
Agent replied · 22 September 2025
Thank you so much for your lovely feedback! We’re thrilled Sophie could be so patient and supportive throughout, even with the changes to your plans. We’ll be sure to pass on your thanks to her!
★★★★★ 5/5
TrustpilotMatthew has been extremely helpful…
Matthew has been extremely helpful throughout the process, has always been available and answered any questions I’ve had
Alex · 29 April 2026
Agent replied · 25 May 2026
Thank you for your review.
★★★★★ 5/5
TrustpilotHighly recommend for first time renters
My agent was Muhammad Irfan and he was an amazing support in securing my first flat in London! Everything went smoothly and the agency made sure to send every possible document a tenant might need. Highly recommend!
Amani · 16 November 2025
Agent replied · 22 November 2025
Thank you for sharing your positive experience with Muhammad Irfan. Delighted we helped you secure your first London rental smoothly!
★★★★★ 5/5
TrustpilotGood agency
Daniel was friendly and professional and helped us sort our tenancy. I would recommend working with him.
Maya · 29 April 2026
Agent replied · 25 May 2026
Thank you for your review.
★★★★★ 1/5
TrustpilotThey don't listen to your brief and…
They don't listen to your brief and their tone is rude. Constant spamming with properties outside the criteria, and then they send you one thing that fits, only to tell you very rudely that they don't consider you as a serious buyer. Raj is particularly awful. It's fine to say "x and y stage might take you a few months, so we'll find some sellers for that timeline, but this particular property owner needs to sell faster" - but not just dismiss you out of hand with "I'll call you back in six months". Will not be using them!
Nasreen · 19 April 2024
Agent replied · 24 October 2024
Good morning, we are sorry that you have had this experience, but thank you for letting us know. This is not the service we aim to provide but it's important we know where things have gone wrong so we can improve what we do.
★★★★★ 5/5
TrustpilotThanks to Martyn Gerrard Crouch End
Treon Johnson at Martyn Gerrard Crouch End has been a lifesaver through the house selling process. He is a calm and reasonable voice, always helpful and pragmatic, key to getting through the tricky problems and lawyer issues that crop up. He is communicative and proactive and was a pleasure to work with. We highly recommend him and the team at Martyn Gerrard Crouch End.
Lisa · 19 December 2025
★★★★★ 5/5
TrustpilotRecommend Chris
Huge thanks to Chris Fairclough at Martyn Gerrard who was handling the sale of a property we recently purchased. Chris was a pleasure to deal with throughout and was calm in his approach which was much appreciated. Highly recommend
Andrew · 13 October 2025
Agent replied · 22 October 2025
Thank you for taking the time to recommend Chris Fairclough. We're grateful you had such a positive experience with his calm, professional approach.
★★★★★ 5/5
TrustpilotExtremely helpful and great service
Tyler and Hussain have been extremely helpful in assisting me with renting a flat with Martyn Gerrard. Super smooth experience and I have dealt with absolutely no complications. Quick responses to any queries I had and have ensured to keep me updated the entire way.
Sara · 1 September 2026
Agent replied · 22 September 2026
Hi Sara, we genuinely appreciate your positive feedback! Thank you for sharing your experience with us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
