Trusted Agent profile
★★★★★
2,127 reviews across 4 platforms
773 High Road, North Finchley, London, N12 8JY, Barnet, N12 8JY
Martyn Gerrard's Barnet office at 773 High Road is rated 4.7 out of 5 across 2,127 reviews on four platforms, including 235 Google reviews rated 4.4.
235
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1
Reviews on Yell
This office
1,890
Reviews on Trustpilot
Business-wide
Every review we hold for the Barnet office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat experience
Mittio has been amazing, responsive and very helpful.
Thanks for sharing your positive experience with us. We're glad to hear that Mittio was able to assist you in finding a suitable property for your family.
5/5
TrustpilotProactive and Upbeat Service from Agent
Although I didn't end up choosing a property with Martyn Gerrard, the agent assigned to my search, Shivali, was very proactive and forthcoming with new flats coming onto the market that might be of interest to me. Most other agents I dealt with from other estate agents were not as attentive. I wish all agents were as enthusiastic, patient, and helpful as Shivali was in aiding my search.
1/5
TrustpilotAbsolutely disgusting customer service
Absolutely disgusting customer service. Received increase in rent from our tenants as agreed with us for the last 5 months and instead of paying to the landlord, have pocketed for themselves. Avoid avoid avoid!!!!An increased rent was agreed as guaranteed rent at the beginning of the year. Martyn Gerrard have everything in writing and evidence of previous payments . They now refuse to pay us this sum on the basis they do not have a signed contract to this effect. The reason there is no signed contract is because we have awaited a draft since January and have chased this on numerous occasions and it was not provided, and every month we were fobbed off and told we would receive the draft by the following month. No draft ever came. Mrtyn Gerrard also agreed with us as per previous emails in April that they would backdate us for the increased amount, and instead of doing so, they now want to pocket the extra money they have received for a period of 5 months from the tenant. The fact that they have lost all the paperwork as they say do not have a further signed contract despite us chasing for a draft version on numerous occasions since January is of no relevance. They have received the increase in rent and it is an implied term of the rolling contract those monies should be returned to us.
We have reopened this case for further investigation as the issues seem be revolving around your previous agent. Clearly there is some confusion with regard to the type of contact you hold with them and we will be contacting you to clear this up and any other outstanding issues.
5/5
TrustpilotExcellent service from Shivali
Shivali was very professional, kind, and helpful throughout the whole process. She communicated clearly, answered all our questions quickly, and made everything much easier and less stressful for us. We really appreciated her support, patience, and friendly attitude. Thank you for all your help and excellent service. Highly recommended!
5/5
GoogleFatmir was extremely helpful throughout the whole process. He kept me updated, explained everything clearly, and made what could have been a stressful situation feel easy. His professionalism really stands out. Really grateful for his support.
Thank you for sharing your feedback about Fatmir. We're grateful his professionalism and clear communication made your experience smooth and stress-free.
5/5
GoogleNick Robinson was absolutely fantastic in his communication and went above and beyond to help complete the deal! He’s incredibly engaging and creates a personal connection, which is crucial given the significant amount of money involved in a house purchase transaction. I wish him all the very best and can’t wait to work with MG again in the future!
Hi Anand, thank you for your great review and sharing your positive experience!
5/5
TrustpilotThe best agents in North London
The best agents in North London, very helpful and professional, to find my new flat. Good experience and fast. Big thank you for all team especially for Andrew, Zahed and Alexia with all suppurt and help. Brilliant job and no stress at all to rent a new place. Highly recommend.
Thank you so much for your wonderful review and recommendation! We’re delighted to hear that you had such a positive, stress-free experience finding your new home with us. A huge thank you for your kind words about Andrew, Zahed and Alexia, we’ll make sure they know how much you appreciated their help and support throughout the process. We hope you’re very happy in your new home!
5/5
TrustpilotGreat help!
Sophie kept in touch and listened to what I asked for she was patient even though unavoidably I had to cancel on her twice! She kept in contact to make sure everything was OK and if I needed any help. Thanks so much Sophie!!
Thank you so much for your lovely feedback! We’re thrilled Sophie could be so patient and supportive throughout, even with the changes to your plans. We’ll be sure to pass on your thanks to her!
5/5
TrustpilotMatthew has been extremely helpful…
Matthew has been extremely helpful throughout the process, has always been available and answered any questions I’ve had
Thank you for your review.
5/5
TrustpilotHighly recommend for first time renters
My agent was Muhammad Irfan and he was an amazing support in securing my first flat in London! Everything went smoothly and the agency made sure to send every possible document a tenant might need. Highly recommend!
Thank you for sharing your positive experience with Muhammad Irfan. Delighted we helped you secure your first London rental smoothly!
5/5
TrustpilotGood agency
Daniel was friendly and professional and helped us sort our tenancy. I would recommend working with him.
Thank you for your review.
1/5
TrustpilotThey don't listen to your brief and…
They don't listen to your brief and their tone is rude. Constant spamming with properties outside the criteria, and then they send you one thing that fits, only to tell you very rudely that they don't consider you as a serious buyer. Raj is particularly awful. It's fine to say "x and y stage might take you a few months, so we'll find some sellers for that timeline, but this particular property owner needs to sell faster" - but not just dismiss you out of hand with "I'll call you back in six months". Will not be using them!
Good morning, we are sorry that you have had this experience, but thank you for letting us know. This is not the service we aim to provide but it's important we know where things have gone wrong so we can improve what we do.
5/5
TrustpilotJatin and Zlat were excellent
Jatin and Zlat were excellent. They were proactive, diligent, responsive and focussed. They knew what type of buyer would be attracted to our property and focussed attention on those. They gathered interest from all surrounding MG branches, organising numerous viewings in the first two weeks.They successfully helped us negotiate a great deal with our eventual buyers, attaining an agreed price above the initial valuation.Great work. Thank you.
Hi Mark, thank you for leaving a review, and we're pleased to hear you've made a successful sale!
5/5
TrustpilotThanks to Martyn Gerrard Crouch End
Treon Johnson at Martyn Gerrard Crouch End has been a lifesaver through the house selling process. He is a calm and reasonable voice, always helpful and pragmatic, key to getting through the tricky problems and lawyer issues that crop up. He is communicative and proactive and was a pleasure to work with. We highly recommend him and the team at Martyn Gerrard Crouch End.
5/5
TrustpilotRecommend Chris
Huge thanks to Chris Fairclough at Martyn Gerrard who was handling the sale of a property we recently purchased. Chris was a pleasure to deal with throughout and was calm in his approach which was much appreciated. Highly recommend
Thank you for taking the time to recommend Chris Fairclough. We're grateful you had such a positive experience with his calm, professional approach.
5/5
TrustpilotHaving recently sold our property
Having recently sold our property, Stewart and his team both in the Whetstone and Barnet offices were incredibly supportive. They helped us to navigate the whole selling process and clarified anything that we were unsure about. They were extremely professional, always on hand to answer any questions we had and secured a buyer very quickly. We would highly recommend using Martin Gerrard when selling your property.
Hi Jenny, thank you for your 5 stars, it's super to hear our Sales Team assisted you in achieving what you needed.
5/5
TrustpilotExtremely helpful and great service
Tyler and Hussain have been extremely helpful in assisting me with renting a flat with Martyn Gerrard. Super smooth experience and I have dealt with absolutely no complications. Quick responses to any queries I had and have ensured to keep me updated the entire way.
Hi Sara, we genuinely appreciate your positive feedback! Thank you for sharing your experience with us.
5/5
GoogleFrom start to finish, Fatmir has been absolutely exceptional. His enthusiasm during the very first viewing set the tone, it's rare to come across someone so genuinely passionate and engaging. Throughout the entire process, Fatmir was always on hand, professional, reassuring, friendly, and constantly kept us updated. He went above and beyond at every step, making what could have been a stressful purchase feel completely smooth and manageable. We honestly can’t say enough good things his dedication and genuine care made all the difference. Fatmir is a true asset to Martyn Gerrard, Finchley and deserves every recognition for the outstanding service he provides. A big thank you! Highly recommend!
5/5
TrustpilotMaria at Martyn Gerrard Kentish Town…
Maria at Martyn Gerrard Kentish Town was very professional, communicative and honest throughout the sale of my flat. She provided a high quality service, for example, when our buyer was messing us around slightly towards the end of the sale, Maria swiftly sorted out the issue. Martyn Gerard ensured we had a quick sale and were very knowledgeable throughout the process.
5/5
TrustpilotMany thanks to Adriano and the…
Many thanks to Adriano and the Whetstone team who provided exceptional service for our recent house sale. It took a little while and we appreciate all of your hard work! Again, thank you!!
Thank you for your review. We appreciate your patience during the sale process and are glad Adriano provided exceptional service.
5/5
TrustpilotFantastic service
Matthew was very friendly and answered all my questions with patience and understanding.
Thank you for your review!
5/5
TrustpilotGreat service and support
Athena was energetic, helpful and understanding through the purchase of my mother’s apartment.
Thank you for your review.
5/5
TrustpilotBest estate agents I have used
Best estate agents I have used. Nothing is too much they have gone above and beyond to help us find our new house! Zak has been amazing from start to finish can not thank him enough!
We are pleased to hear Zak went above and beyond helping you find your new house. Thank you for trusting us.
4/5
TrustpilotGreat experience with Martyn Gerrard
Great experience with Martyn Gerrard. Ralph has always been very helpful, professional and easy to communicate with. Whenever I’ve needed assistance, he has been responsive and made sure everything was dealt with efficiently. Really appreciate his help and would definitely recommend him.
Hi Marius, thanks for sharing your great experience with Martyn Gerrard. We appreciate your feedback.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Martyn Gerrard's Barnet office has 2,127 reviews across four platforms: 235 on Google, 1 on Facebook (across the whole business), 1 on Yell, 1,890 on Trustpilot (across the whole business).
Martyn Gerrard North Finchley Sales is rated 4.7 out of 5 across all 2,127 reviews, and 4.4 out of 5 on Google from 235 reviews.
Martyn Gerrard North Finchley Sales, 773 High Road, North Finchley, London, N12 8JY, Barnet, N12 8JY.
