Trusted Agent profile · Barnet
★★★★★
2,154 reviews across 4 platforms
773 High Road, North Finchley, London, N12 8JY, Barnet, N12 8JY
Part of Martyn Gerrard, see every office.
Martyn Gerrard's office in Barnet, at 773 High Road, is rated 4.7 out of 5 across 2,154 reviews on four platforms, including 245 Google reviews rated 4.4.
245
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1
Reviews on Yell
This office
1,907
Reviews on Trustpilot
Business-wide
Every review we hold for the Barnet office, from every platform, shown as written. First names only.
5/5
GoogleGergana showed us few properties and she's been really helpful and quick to answer questions and book our appointments. Thank you.
Hi Cristina, thank you for your good review and sharing the capabilities of our Lettings Team.
5/5
TrustpilotAbsolute amazing service!
It was an absolute pleasure working with Martyn Gerrard Estate Agents. The team were wonderful, especially Hossain, Fatmir and Taylor. As whole they were all polite, honest and very helpful and I throughly enjoyed the whole process of working with them. Their communication was clear and concise throughout and we successful accomplished our goal. I look forward to working together in the future.Muyesira
5/5
TrustpilotThank you!
Gabriella is a superstar, not only did she source the property for me but she kept the process on track from beginning to end. She a fantastic agent who works hard, is fair and gets the job done. Priceless.
5/5
TrustpilotWonderful professional service provided…
Wonderful professional service provided by Saad and Manun. Kept me informed every step of the way. Everything went smoothly and as it should. Thank you
Dear Androulla, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. Our Land & New Homes department wishes you the best of luck and looks forward to working with you again in the future.
1/5
TrustpilotPLEASE READ
PLEASE READ: Very unprofessional, canoodle with landlords to try and make a maximum profit possible off tenants. My boiler has not worked since the beginning of the tenancy resulting in my baby, teenage son, and partner all falling ill throughout the winter months. although this was highlighted on many occasions nothing was done until I began to LEGALLY hold back the rent for repairs. They are quite incompetent when it comes to advising you on your renting rights by law, and often make mistakes or change their advise by using another colleague as a scape-goat. Extremely dis-honest, and not worth renting with them as although they make it easier in the beginning stage to secure the contract it definitely ends up to be too much hassle. They tried to charge a ridiculous move out fee when exiting the property I had been fighting to leave from day 1 (as I had no boiler, the house was old, the furniture falling apart, along with other issues), I had the direct approval from the landlord who decided to change her mind almost immediately after discussing and being advised by the agents. Then it became a tit for tat game between the agency and the landlord for many many weeks. This eventually turned into a possession order (not sure why when I was being forced to stay in the property and threatened with a 1200 landlord commission fee to stop me from vacating weeks before). Upon exiting the property I know 200% that the property was left in a better condition then when it was let out to me. The landlords old grubby furniture was so tattered she even requested if we wanted the furniture removed when we first moved in. To my absolute horror and disgust they passed a bill over at the end of tenancy to say they would like me to renovate the old grubby accommodation by painting the entire house, removal and replacement of disgusting tattered sofas, and worn outdated carpets. Please bare in mind my tenancy was no more that 20 weeks and I am a worker barely in the house I rent and pay for, there is NO WAY this much damage could have been done within this amount of time. Fortunately their estimates were rejected on a number of occasions by an independent agency and they had no option but to reduce their ridiculous unrealistic amount.They also put a bill in for cleaning, I have my own company and have paid a qualified cleaner to clean the property. to add to the mess they created they also tried to add additional fees for this, but this too was rejected by the independent organisation as it was an unrealistic amount and the property was not clean when i moved in. There was damp in the bathroom, there was stains on the living room wall that the landlord was happy to authorize her permission for me to repaint, but when the walls were left in that original ugly looking state both the agent and landlord thought it would be smart putting a bill in to repaint her tattered mess.....I think that this is a callous move from both the landlord who has no shame to rent her property in such a disgusting state and then try and charge me and my family to renovate it. STAY AWAY!!!!!!!!!!!!!!!
5/5
TrustpilotA professional and thorough approach
We came to MG after a bad experience with another local agent, and were very impressed by their thorough and professional approach. They were very proactive in providing documents and explaining what we needed to do. The whole process has been very smooth and gives us confidence for the future.
Hi Zoe, thank you for your positive review, it's always good to hear that everything went smoothly.
5/5
TrustpilotSatisfied and recommended - Scott and Jatin
Thank you for your professional advice and recommendations. Martyn Gerrard has a professional team that assisted us in the sale of our property. They kept us informed regularly of the sale status and recommended the sale process and legal requirements. You had the patience and endurance to fulfil our requirements. We appreciate your efforts and hope we have another opportunity to work together. Thank you and best regards. Gurdip, Amar and Joe. 11th April 2023
Dear Amar, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you again in the future
5/5
TrustpilotWould highly recommend Declan
Would highly recommend Declan. Very polite and professional. Will definitely be recommending to friends and family. Thank you so much for a great service.
Dear Tony, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We Wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotGreat estate agent
The Winchmore Hill team gave an excellent service. Both Dinesh and Afina were helpful and reassuring throughout the sale of my property. They were proactive and kept me up to date. It made the whole experience a lot less stressful.
5/5
TrustpilotGreat experience
Oliver was so helpful, well presented and polite. He kept in touch and really went out of his way to help me out. In the end I found something better suited but Oliver really made the experience just that extra mile. I really appreciate everything he did to help me out.
5/5
TrustpilotJay was extremely helpful throughout…
Jay was extremely helpful throughout the process of getting our offer accepted and went above and beyond to help in any way he could.
Dear Jack, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We Wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotFantastic experience buying through Jenna at Martyn Gerrard
We are about to complete on our house purchase and have to say that Jenna, who has managed the entire process from the beginning, has been absolutely fantastic. She is a true professional, responsive, direct and honest and has gone above and beyond to keep the process moving forward whilst supporting us each step of the way. She is exactly the type of professional everyone needs when trying to buy or sell their home!
Thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. Our East Finchley office wishes you the best of luck and looks forward to working with you again in the future.
5/5
TrustpilotZoe is a loyal help and making the renewal process easy!
Zoe has been an excellent help making the transitions smooth every year with new/ or existing tenants. We’ve been a customer of MG for a long time now and Zoe has helped us along the way, it’s highly appreciated!
5/5
TrustpilotHighly satisfying services
Very professional real estate services. They are so transparent with the clients. Unlike other RE agents, Martin Gerrard agents promptly responds. Titas Juskevicius was super helpful and responsive. He did his best to smoothen the process. Much appreciated.
5/5
TrustpilotVery good agent
Kyri is so helpful and thoughtful. Thanks to him we made this deal. He is very professional. He help us to communicate. And the broker Lauren is amazing, who helped us to secure a good deal! Highly recommend this dual!
Hi Amy, thank you for leaving a great review and advising you would always return to MG!
5/5
TrustpilotFantastic agent
Fantastic agent, definitely the best letting agent I've dealt with in the area! Panikos has been great from day 1.
Dear Phil, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotGreat service from Sheriaz, Ralph & Alexia
Great service from Sheriaz, Ralph and Alexia! I’m a first time landlord and they have helped me through every step during the entire process. Would highly recommend!!
5/5
TrustpilotMartyn Gerrard are extremely professional
Martyn Gerrard were great to work with. They always did what they said they were going to do...not always my experience with some estate agents! The valuation process, advice and mechanics of getting photographed, particulars agreed, viewings arranged and negotiating with interested buyers, coordinating the other elements of the chain...all went extremely smoothly. Not to mention achieving the price suggested. We couldn't have expected any more. Bravo Martyn Gerrard...and Mark and Annie!
Dear Stephen, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotJay Yildirim
Jay has been utterly professional, attentive and responsive with exceptional communication skills and a great sense of humour! Everything you need in a good agent!
Dear Aria, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. Our Mill Hill office wishes you the best of luck and looks forward to working with you again in the future.
5/5
TrustpilotAdam was amazing at finding me a place…
Adam was amazing at finding a place that met my specs and was considerate and understanding of my requirements. I felt that I could trust him when reviewing properties as he paid attention to details and was very accommodating.
5/5
TrustpilotTreon Johnson
Throughout my home buying process, Treon Johnson was incredibly communicative. He promptly answered calls and emails, keeping me informed about developments throughout. He took the time to understand my preferences so I found exactly what I was looking for. Would highly recommend.
5/5
GoogleHonest support and advice with the sale of my late mothers property. Craig was on our wave length from the outset. . Genuine advice and support without all the slimey sales talk. . . So much support and advice to support our journey. Couldn't have asked for more. . Highly recommended
5/5
TrustpilotVery good experience
I had a very good experience working with Martyn Gerrard in Finchley. My house sold for a top price and the agent who I dealt with Jatin Shah was very calm and professional and managed all the difficulties we encountered in a very efficient and friendly manner. It’s a stressful business selling a house but the team at MG made it much easier for me.
1/5
TrustpilotNorth Finchley branch are the worst…
North Finchley branch are the worst people to rent with. Seriously avoid at all cost, they simply dont care*******Reply to Martyn Gerrard’s reply:My name is Kristina Divrova, i rent a house at N3 1PD, the agency lied about our garden, promised they will clean the rubbish in December 2021, now is September 2022 and they still havent hired anyone to clear this jungle they put us in. They hired workers to place soundproofing on our floor, they BROKE OUR FURNITURE and LEFT DIRTY MESS AND RUN AWAY. Again your agency didnt do ANYTHING, they know my name as i complaint 100 TIMES and contacted them another 1000 times, if you insist i can share here my 10 month nightmare experience in detail? Avoid at all cost, once again the agency only cares about taking your MONEY, they lie and dont care about tenants
Dear Mr Didi,I am sorry to read that your experience was not a positive one. We take customer service very seriously. Unfortunately, we cannot find any record of you contacting us or of any transactions with a client under this name. If you have done so under a different name, please email ho@martyngerrard.co.uk and I will personally look into what may have gone wrong. Kind regards
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