Every review we hold for the Barnet office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDeeply disappointing and misleading experience
We were told by Martyn Gerrard that the landlords were looking for long-term tenants, which was a key reason we chose the property. Just three months into our tenancy, we were suddenly informed that the landlords had decided to sell, completely contradicting what the agency had promised us. Uprooting our lives so soon after moving in was stressful and costly, and it’s hard not to feel that we were misled just to get the tenancy signed.
Isabella · 13 October 2025
★★★★★ 5/5
TrustpilotThe team was just excellent,from the…
The team was just excellent,from the time we started property searching to the time we moved in the new property.They gave the information and were also good listeners.TheSenior Lettings Negotiator was so helpful throughout the process and also continued to check on us afterwards.Keep on the good work and good customer care.
Auxilia · 23 March 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you again in the future
★★★★★ 4/5
TrustpilotWe rented via MG for 5 years
We rented via MG for 5 years, the Team at management and renewal have been very helpful along the years dealing with a difficult Landlord. A thanks to Zoe , Gin and especially Germano, who in very dedicated and kind. We have now moved out and the letting Team led by Anthony has been very respectful of our requirements when organising visits.
Mb · 5 August 2024
★★★★★ 5/5
TrustpilotThank you Anthony Spittle- Kentish Town
I very rarely write reviews but I had the pleasure of having Anthony Spittle as my estate agent in the Kentish Town office. He is highly recommended and a credit to Martyn Gerrard. Anthony was professional, informative and always had my interests first. Ever reliable and always there when needed. Bravo Anthony, I will be sure to ask for you the next time your services are required!
Mark · 4 March 2021
Agent replied · 23 October 2024
Hi Mark, We are so pleased to hear about your professional and informative service, given from our Lettings Manager Anthony. Thank you-MG
★★★★★ 5/5
GoogleGergana Is the best so friendly and helpful I went to a place I told her it was small and cramp for me as I am a chef and I NEED A LARGE bloody kitchen with huge open dining and seating living area she said no problem I will find it asap Gergana 5/5 and Martin Gerrard Give Gergana a pay Rise and Big Bonus and Big Christmas Gift 💝 she deserves it 5/5 Stars 🌟🌟🌟🌟🌟
Dil · 10 October 2025
★★★★★ 1/5
TrustpilotInsulting
We were given a time and day to view a property to be met with an agent so nonchalant, it was clear he would rather be anywhere else. Being answered with “who knows” was a particular highlight along with not physically going around the property and being on their phone.
Julia · 16 May 2026
★★★★★ 1/5
TrustpilotEmails and phone messages ignored
Emails and phone messages ignored. The claims of Mr Gerrard on their website of customer service and trust are nonsense
David · 30 April 2026
Agent replied · 25 May 2026
Thank you for bringing this to our attention. Please feel free to contact us at marketing@martyngerrard.co.uk so we can look into this further and hopefully turn your experience around.
★★★★★ 5/5
TrustpilotMe and my partner were struggling to…
Me and my partner were struggling to find a property to rent because of some emergency, then we find Martyn Gerrard. They have some wonderful properties and our agent Kevin is really helpful. Response is fast and everything goes well. We then finally rent the property we want and very happy with that.
A · 25 January 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you in the future.
★★★★★ 1/5
TrustpilotIf you don't have strong nerves, don't even walk in front of it
It's going to be hard to explain what I'm trying without using profanity, but I'll try. Please read them all. On May 20, we crossed paths with this company and I wanted to rent a house in Enfiled. I liked the house and said I wanted to rent it. Then, if we said that there was another offer for the house, they raised the price. I agreed, as there was a slight difference. They then told me that the landlord had chosen us and that if I gave a week's deposit, they would start the process. And when the transactions were over, they told me that I had to give another month's rent and 4 weeks' deposit. When I told them that their ads were without a deposit, they said that sometimes they advertise this way, but they ask for a total deposit of 5 weeks. I was able to get the deposit back in the future. Minus all the documents and evidence they asked me for.And about a week later they said that everything was OK and that we could move home on 20 July. And they said I had to pay the rent and deposit on the same day. 1 week before we moved to the house, they said that the landlord gave up, citing our visa as the reason. (which I think they definitely evaluated a higher-priced offer. because when I asked other real estate agents, they said that my visa was not a problem) they offered me a slightly smaller house in the same area at a high price, they sent the picture and postcode. I informed them that I could not accept under these conditions and that I requested a discount on the price. After this request, the transactions slowed down a lot. my calls were not returned to my messages and when you could meet, they said that they could not communicate with the landlord. In fact, the house they offered me is a house that is in the portfolio of another real estate agent. then I requested to end the trade due to trust problems and requested the refund of the price I paid on 14 June. they say that there is a 5-day waiting period to return the money they want on the same day, and although today is 19 June, they say that my payment has been approved but will pass to my account on 21 June. If I need to give you a piece of advice, if you are going to work with this company, do not pay before signing and getting the key, or best of all, work with smaller and local real estate agents. sometimes big. being big is not enough to be quality. you can eat a hamburger in a very famous and subeli place to feed your stomach, but you can't taste it. just like that. I think the company name should be Mc Martyn Gerard.
Serkan · 19 June 2024
Agent replied · 23 October 2024
We are sorry you have had this experience and understand why you feel we have let you down, but we must explain our side.You applied to rent the flat, and the landlord accepted your offer. You paid the holding deposit to secure the property and passed our referencing process. Everything was on track for the tenancy to begin in July.However, out of the blue, the landlord decided not to proceed. We argued strongly on your behalf to change their mind but were unsuccessful. Despite what we believe to be a moral obligation, the landlord does have the right to withdraw.We are still unsure why they made this decision, as they haven’t provided a valid reason. It was NOT due to us accepting another offer; in fact, we have stopped working with this landlord because we find their actions unacceptable. Your deposit has been fully refunded.We appreciate this doesn’t help you, and we sincerely apologise for the inconvenience caused by the landlord’s decision.
★★★★★ 5/5
TrustpilotMartin Gerrard have been incredible
Martin Gerrard have been incredible to deal with on my recent purchase going above and beyond at every touch point to get the deal through. Shuhan Ali in particular has been a complete star and constantly able to help and supply answers making the whole process a very human exchange.
Andrew · 11 May 2026
★★★★★ 5/5
TrustpilotFatmir and Ben were outstanding in…
Fatmir and Ben were outstanding in their services, communication and feedback. My property sold and the transition to completion was quick.
Aqila · 3 December 2024
Agent replied · 24 December 2024
Hi Aqila, thank you for sharing your positive review of our Sales Team.
★★★★★ 5/5
TrustpilotSophie was absolutely brilliant and got…
Sophie was absolutely brilliant and got me the lovely flat I wanted quickly and professionally I am more than happy! Highly recommend.
Kady · 16 November 2024
Agent replied · 23 November 2024
Hi Kady, thank you for your happy review and we hope you enjoy your new home!
★★★★★ 5/5
TrustpilotHighly recommended
We had the pleasure of dealing with Ali.He was most efficient, kind and helpful.We could not have done it without him.Highly recommend.Thank you Ali.
HYEONJEONG · 17 October 2024
Agent replied · 23 November 2024
Hi Hyeon-Jeong, thank you for your second positive review!
★★★★★ 4/5
TrustpilotHelpful and attentive service
Sheriaz was helpful and attentive. He was very committed to completing the let and communicated well to achieve this. Would have been great to have had a floor plan, although Sheriaz facilitated a measuring session for us. Also a more concrete handover process with the landlord would have been helpful, but overall extremely satisfied with this experience. Thanks, Sheriaz!
Rose · 30 August 2024
★★★★★ 5/5
TrustpilotEasy Tennancy Renewal Process.
Thank you to Jessica, for another pain free, simple but professional renewal process. The information (especially on new laws) and guidance provided is always first rate and gives you reassurance.I have been with Martyn Gerrard for a number of years now and everything that they do to manage my property is excellent.
Steve · 30 January 2023
Agent replied · 23 October 2024
Dear Steve. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Jessica wishes you the best of luck and looks forward to working with you in the future.
★★★★★ 5/5
TrustpilotJessica Haynes
Jessica, what a star. Always very quick to reply to me emails, and ever so helpful on the phone, with discussing problems and thoughts. Makes my life easier as a Landlord to have such a competent person dealing with my needs.Thank you Jessica.
Michael · 25 September 2023
Agent replied · 23 October 2024
Dear Michael, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotThankyou-Note
Working with Erhan was such a great experience for me. He has been supportive and responsive throughout the tenancy process. His professionalism and personality is unique and I love to stay connected with him and seek his advise whenever needed. Thank you Erhan for your great work. Keep it up.Best wishesNaim
Pasokh · 1 February 2023
Agent replied · 23 October 2024
Dear Naim. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Erhan wishes you the best of luck and looks forward to working with you in the future.
★★★★★ 5/5
TrustpilotMany thanks to Vince
Vince has been incredibly helpful, kind and super friendly throughout the whole process of viewing, bidding and securing a tenancy. He has gone above and beyond to assist with any queries and really has made us feel at ease in all communications. The lettings market is competative and quite hostile at present - our experience with Vince couldn't be further from that. I would recommend Vince and Martyn Gerrard to anyone looking for a new home.
Consumer · 25 August 2023
★★★★★ 1/5
TrustpilotTerrible communication
Terrible communication, we had confirmed a viewing and waited 20 mins but nobody showed up. Went to the office to ask and turns out Sophie had given the appointment to a colleague who left basically on the dot of the appointed time without anyone calling or emailing us (we had tried to call and also emailed saying we were on the way and were 5 mins late but of course there was no response).
VC · 24 August 2024
Agent replied · 23 October 2024
Hi,We apologise for the inconvenience. Unfortunately, our negotiator who was scheduled to meet you at the property is on holiday for a week, so we cannot question him. According to our records, he was at the property at the scheduled time, but clearly, something went wrong. Our office is contacting you to see if we can re-arrange a new appointment.
★★★★★ 5/5
TrustpilotBen was amazing!
Ben was amazing! After a long (very long) sales process, with all sorts of complications and twists and turns, Ben's hard work is definitely what got our sale over the line. Thank you for all your help dealing with such a difficult sale!
Kate · 11 September 2023
Agent replied · 23 October 2024
Dear Kate, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotGreat communication
Start to finish, Annie and Maria were transparent and kept great communication throughout the process of selling our flat.
Holly · 9 December 2024
Agent replied · 24 December 2024
Hi Holly, thank you for your positive review, it's great to hear our Sales Team assisted you so well.
★★★★★ 5/5
TrustpilotAntony was very helpful
Antony was very helpful as a point of contact and was a great go-between to help us get to exchange/completion.
EA · 21 November 2024
Agent replied · 24 December 2024
Hi EA, thank you for your positive review, we hope everything has now been completed for you.
★★★★★ 5/5
TrustpilotThank you Germano for your great…
Thank you Germano for your great support, I really appreciate your help throughout and how you've pushed through!! :)
Charlene · 5 December 2024
Agent replied · 24 December 2024
Hi Charlene, thank you for taking the time to leave a positive review for our Property Management Team!
★★★★★ 5/5
TrustpilotGreat company
I had the pleasure of meeting Adam while searching for an apartment. I commend his professionalism and dedication. Adam was incredibly knowledgeable about the local market, attentive to my needs, and always prompt in arranging viewings and providing information. His friendly and patient demeanour made the viewing process enjoyable. I highly recommend his services to anyone in search of a real estate agent who goes above and beyond to assist their clients.
Arxhend · 30 October 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
