Every review we hold for the Barnet office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI dealt with Company employee Raj…
I dealt with Company employee Raj Phlora throughout the sales process. He was very professional and courteous at all times. Nothing was too much trouble and all queries were dealt with speedily and efficiently. He was the perfect conduit between myself as purchaser and the vendor. Thank you for making the process stress free
Terry · 20 September 2023
Agent replied · 23 October 2024
Dear Terry, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
GoogleLast year, I unexpectedly had an issue with my tenant, which ended up lasting around 3 months. Not only was I extremely glad I listened to Martyn Gerrard's advice and took out landlord insurance, but more importantly, they handheld my case from start to finish.
From dealing with solicitors, insurance groups and the tenants, they provided my with sound advice and guidance and led me through the tough times successfully. They provided clarity and the step by step process we needed to follow to resolve the issue. They resolved the situation for me and I was not left out of pocket at the end.
It was a very stressful time for my family and im not sure I could have done this without them.
A very special mention to Greg Tsuman, Andrew Eleftheriou and Paul Van Halle.
As a result of Martyn Gerrard and especially these 3 individuals, I would not look at any other agent and will only continue to do business with them.
Thank you!
Elias · 27 October 2019
Agent replied · 25 October 2024
Thank you for your kind words. It is rare that things go wrong, but when they do it is important to deal with the issues professionally and swiftly. I am pleased we could help. We are always here if you need any assistance.
★★★★★ 5/5
GoogleFatmir at Martyn Gerrard, was extremely friendly, polite and helpful. He understood the qualities that we were looking for and he went above and beyond to help us find our perfect family dream home. I would highly recommend him to family and friends.Thank you so much!
Kamala · 10 December 2025
Agent replied · 24 December 2025
Thank you for your wonderful review! We're delighted Fatmir helped you find your perfect family home. Your recommendation means everything to us.
★★★★★ 5/5
TrustpilotThe amazing team at Martyn Gerrard Kentish Town …
I am so grateful to the staff at Martyn Gerrard Kentish Town. They sold my property speedily with such professionalism and hard work. The whole team were friendly, polite and very knowledgeable about the local area and property values. They sold my property with ease and incredible negotiation skills with all the parties involved. They got me such an excellent price I was so pleased. I would really recommend Martyn Gerrard estate agents Kentish Town if you are thinking of buying or selling local to them. I am extremely impressed and grateful to them and they were so nice and friendly to deal with. Thank you. Di W.
Di · 12 November 2024
Agent replied · 23 November 2024
Hi Di, thank you for your lovely review, it always great to hear that our Sales Team achieved what needed achieving.
★★★★★ 1/5
TrustpilotAs a potential buyer
As a potential buyer, I had an unsatisfactory experience during the offer process.
James · 20 August 2026
Agent replied · 22 September 2026
Thanks for letting us know about your experience with us.
It seems your offer came in late on Friday afternoon, we got back to you on Monday morning when the sales manager was back in the office. The letter sent out was a standard template, but we take your point, and we are looking at rectifying this issue.
Thanks again for letting us know.
★★★★★ 5/5
TrustpilotProfessional and smooth experience at Crouch End Branch
It had been a while since I last used an agent to find tenants for my flat in Crouch End and after having walked around the area reviewing all the Estate Agent Windows, Martyn Gerrard caught the eye hence I decided to walk in as a fact finding mission. I was introduced to Lettings manager Anthony Spittle who was very helpful in providing me with all the necessary information and answered my many questions. Shortly after, I signed up and the team at MG got to work in arranging the necessary photos, adverts etc, and the viewings began to roll in. I was kept up to date and provided with necessary information on potential tenants allowing me to make informed choices on prospective tenants.Thank you to Anthony and the team for quick and smooth turnaround.
Chris · 2 February 2024
★★★★★ 5/5
GoogleAs first time buyers, we were guided along perfectly by Fatmir. He was prompt, approachable and kept good connect with us and seller throughout the process. We are very grateful for his understanding, support and ensuring the deal was closed in a very short timeframe.
Sandeep · 17 December 2025
Agent replied · 24 December 2025
We are absolutely thrilled to hear about your positive experience with Fatmir. Thank you for trusting us as first-time buyers.
★★★★★ 5/5
TrustpilotCouldn’t recommend Daniel more…
Couldn’t recommend Daniel more and very grateful for all his help securing my partner and I a new rental home. He was always incredibly patient, helpful and prompt in answering our many questions and really seemed to have our backs from the first moment we met him. Thanks so much again for everything Daniel!
David · 11 September 2023
Agent replied · 23 October 2024
Dear David, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotShoutout to Lynsey…
Special thanks to Lynsey, who is really amazing from start to finish. From viewing the property up to the end, she’s always ready to clarify and guide me throughout.
Em · 20 December 2024
Agent replied · 24 December 2024
Hi Em, thank you for the 5 stars for our Lettings Team.We wish you a Happy Holiday and a Happy New Year!
★★★★★ 5/5
TrustpilotA local Estate Agents with the personal touch.
I have just had what is probably my best Estate Agent experience yet with Martin Gerard in Crouch End. I popped in - without an appointment - to discuss my requirement in person & was met with a professional & friendly Agent - Usman. He listened to my specific rental requirement & instantly grasped why I wanted a particular kind of property & a nice, family orientated Landlord.We found my house on first go! And even though I don’t need to move for some months, the MG team discussed my requirement in detail with property owners & we seem to be an ideal match. Deal done & processed in 2 days.Overall, I dealt with three different personnel in the office. Anthony - Sales Manager, Usman & Claire from the Lettings Team. A great team.Anthony & I experienced a frightening accident on a street by the new property (on leaving my second viewing) where a young child had caught his hand in a Lime bike. I was impressed at Anthony’s swift action & kindness to the boy & his Grandmother. Again, a personal touch from clearly what is a great company, who know their market, understand their clientele from Landlord & Tenant perspective.Highly recommend!
Dee · 6 November 2024
Agent replied · 23 November 2024
Hi Dee thank you for your 5 star review and also sharing Anthony's heroics!!
★★★★★ 5/5
TrustpilotVery Positive experience
I was very happy with my experience in letting my property with Martyn Gerrard. Sophie Wilkins was most helpful in organising a relatively quick exchange of contracts, which was slightly unusual due to my new tenant currently living abroad. She even arranged a zoom call for me with the new tenant so we could all ‘meet’ and sorted out one or two slightly complicated issues for us so both sides were happy.
Caroline · 28 June 2024
★★★★★ 5/5
TrustpilotJessica has been super with finding our…
Jessica has been super with finding our next home. She was responsive and quick to follow up with any questions we had on the places we viewed in Whetstone. She helped us find a property we really love and has given loads of support since our offer was accepted too. Would highly recommend Jessica to anyone house hunting with Martyn Gerrard.
Sian · 27 January 2023
Agent replied · 23 October 2024
Dear Sian. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Our Whetstone office wishes you the best of luck and looks forward to working with you in the future.
★★★★★ 5/5
TrustpilotOutstanding Support from Sophie at Martyn Gerrard - A Fantastic Rental Journey
I recently had the pleasure of renting a flat through Martyn Gerrard, and the experience was outstanding. Our agent, Sophie, was exceptionally helpful and friendly from start to finish. She guided us through the viewing and remained our main point of contact throughout the entire process, making everything feel effortless.One aspect that stood out was how digitally streamlined the process was. Nearly everything could be handled online, which was incredibly convenient. The only time we needed to visit a branch in person was for the ID scan, and even that was straightforward and could be done at any location.The entire process was quick, clear, and efficient. Overall, it was a fantastic experience, and I highly recommend Martyn Gerrard to anyone looking to rent a property.
Maciek · 30 October 2024
Agent replied · 23 November 2024
Hi Maciek, thank you for a great review, we do seek to try and keep processes easier for clients.
★★★★★ 5/5
TrustpilotExceptional Customer Service
I recently purchased a property in N21 , I was very impressed with Alfina whom I had countless encounters with.Alfina was extremely helpful and super efficient.She went above and beyond to get answers /solutions to all my queries .All of my queries were dealt with in a professional manner which made the process of buying a property less stressful .All of the staff were polite and professional, would definitely use this estate agent again .
Bernadette · 24 April 2024
★★★★★ 5/5
TrustpilotGreat service and very knowledgeable
I recently had the pleasure of working with Martyn Gerrard for the sale of my property, and I am exceptionally pleased with the service I received. Bruvis and his team members, Jamie and Antony, were superb throughout the process. They were professional, knowledgeable, and always available to answer any questions I had throughout the process. Bruvis's expertise in the local property market was evident from the beginning, and he provided valuable guidance on pricing and marketing my property. Jamie and Antony were instrumental in arranging and conducting viewings, and they always provided timely feedback and updates after each viewing. I highly recommend Martyn Gerrard to anyone looking to sell their property. The team's commitment to delivering a high-quality service is truly exceptional, and I am grateful for their hard work and dedication throughout the process.
Geri · 12 January 2024
★★★★★ 5/5
TrustpilotProfessional, reliable and helpful
I was left in a horrendous situation by another agency who botched things so badly that I was left without a home to move into on my scheduled moving day with no notice whatsoever. Daniel at Martyn Gerrard expertly jumped in to help and managed to pull off a small miracle and get me into the perfect place very quickly, where I am now very happy. He was professional, efficient, and really helped me out in a highly stressful situation. Can't thank him enough and would recommend him to anyone.
Lesley · 28 October 2024
Agent replied · 23 November 2024
Hi Lesley, thank you for your positive review, and we're very glad to hear a miracle was achieved!
★★★★★ 5/5
TrustpilotExtremely happy with the result!
When we were looking to sell our flat in North Finchley, we invited representatives from three different real estate agencies to come round and advise us on what kind of service they could offer and how much we could approximately expect if a sale was completed.Craig Thompkins from Martyn Gerrard made by far and away the best impression. Now, with the sale completed and contracts exchanged, he has shown how well he knows the market, because he got exactly the amount he predicted he would! I can highly recommend him and Martyn Gerrard, you will be in excellent hands.
Elliot · 24 October 2024
Agent replied · 23 November 2024
Hi Elliiot, thank you for your super review. We are very happy for your successful sale!
★★★★★ 5/5
TrustpilotThank you so much to Mittio and team
Thank you so much to Mittio and the team for helping us find a place to rent. Great communication and support, which made the whole process really straightforward.
Hattie · 21 December 2024
Agent replied · 24 December 2024
Hi Hattie, thank you for the 5 stars for our Lettings Team.We wish you a Happy Holiday and a Happy New Year!
★★★★★ 5/5
TrustpilotI have always felt confident with…
I have always felt confident with Martyn Gerard. Zoe has been very helpful, polite and professional with any dealings. My renewals have always gone very well. Thanks for making it happen!
Fiona · 4 November 2024
Agent replied · 23 November 2024
Hi Fiona, thank you for taking the time to leave a review. We are very pleased our Renewals Team have always provided you with a good service!
★★★★★ 5/5
TrustpilotExtremely professional and helpful estate agents
We purchased our first home through Martyn Gerrard and it was a great experience throughout the process. They helped us find something suitable, provided us with a lot of great advice, were always quick to respond and very active in ensuring the process runs as smoothly as possible. They were also patient through all the discussion and we always felt we have all the information we need to make many of the decisions that need to be made along the way. I highly recommend them.
Sorin · 18 October 2024
Agent replied · 23 November 2024
Hi Sorin, thank you for your positive review. The first purchase of a home can certainly require guideance and we are happy to hear our Sales Team assisted you through the process.
★★★★★ 5/5
TrustpilotJenna - professional and very helpful
I was a first time buyer and have very positive experiences through the whole process of the buying - thanks to Jenna at East Finley branch. She was approachable and proactive. Very clear communication. She went out of her way to help me with any inquiries I had. I got my key in less that 3 months! Thank you
Dorota · 8 March 2023
Agent replied · 23 October 2024
Dear Dorota. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Our East Finchley office wishes you the best of luck and looks forward to working with you again in the future.
★★★★★ 5/5
TrustpilotThe most ethical agents and advance advertisement
The whole team had been not only very respectful but also professional and very ethical. Specially Jatin and Scott I had the most interaction with. Jatin took his time to understand our goal and position so they can market our property better, in a pragmatic way but still being sensitive to our objective and expectations. The advertisement of our property was the best one with 3D floor plan. And he also suggested some good points around the property to present it better. Thank you for all your work. Yameen and family
Uma · 16 October 2024
Agent replied · 23 October 2024
Hi Yameen and Family, thank you for your good review, it's pleasing to hear you were happy with our marketing and Sales Team.
★★★★★ 5/5
Trustpilot20 years plus and still going strong
I’ve been with this company for more than 20 years now and have always appreciated the professionalism, dedication and efficiency of its staff. It’s not always an easy job to do but this team absolutely does its best for its landlords without compromising the rights of tenants. I have no hesitation about recommending Anthony Spittle and his team at Kentish Town as managing agents for property in London.
Jason · 3 August 2024
★★★★★ 5/5
TrustpilotMany thanks to Daniel Harris & Martyn Gerrard
My partner and I had a great experience finding a place to rent with Martyn Gerrard. Our agent Daniel Harris was very helpful and communicative when guiding us through the process.
MR · 22 October 2024
Agent replied · 23 November 2024
Hi Samuel, we are very pleased that both you and your partner have found a place to rent through our Lettings Team. Thank you for taking the time to leave a good review.
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