Every review we hold for the Barnet office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI cannot thank Martyn Gerrard and their…
I cannot thank Martyn Gerrard and their exceptional team, particularly Sophie, enough for their outstanding service throughout our recent property purchase. From our initial inquiry to the final completion, Sophie's professionalism and dedication shone through every step of the way.What truly set Sophie apart was her unwavering commitment to our satisfaction. She was always available to address our questions and concerns, providing timely updates and valuable insights. Her attention to detail and proactive approach made the entire process seamless and stress-free.In addition to Sophie's exceptional service, I must also commend Adriano for his invaluable support and assistance. Together, Sophie and Adriano formed a dynamic team, ensuring that every aspect of our transaction was handled with the utmost care and professionalism.Overall, our experience with Martyn Gerrard exceeded all expectations. Their dedication, expertise, and personalized approach truly made a difference, and we are grateful to have had them by our side as we found our dream home.Thank you, Martyn Gerrard, Sophie, and Adriano, for your outstanding service and commitment to excellence.
Nveo · 22 March 2024
★★★★★ 5/5
TrustpilotGreat service
I want to thank David and the team in Mill Hill MG for their great service and help during the process of selling our flat. We had loads of viewings and when we got an offer they guided and supported us at all stages through to completion. It has been a pleasure dealing with them!
Sophia · 16 October 2023
Agent replied · 23 October 2024
Dear Sophia, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service.We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotCompliment for Raj Phlora
Working with Raj was an absolute pleasure, his deep knowledge of the housing market gave me confidence in his ability to sell my property promptly and professionally. I would work with him again!
Guido · 28 November 2024
Agent replied · 24 December 2024
Hi Guido, thank you the 5 stars, we're very pleased our Sales Team secured a good sale for you!
★★★★★ 5/5
TrustpilotMartyn Gerrard Mill Hill
David (and Jay) in Mill Hill were both excellent during my recent house sale. Focused on finding interested buyers, shepherding the viewing and managing the follow-up process. They made the entire sale logistics very easy.
Kurt · 29 October 2024
Agent replied · 23 November 2024
Hi Kurt, thank you for your positive review, we do strive to ease what is a big life change.
★★★★★ 5/5
TrustpilotI rang Martyn Gerrard whilst on the…
I rang Martyn Gerrard whilst on the hunt for a flat in London, Crouch End. When I rang they suggested a flat in the area that would be better suited to what we were looking for. We are moving into that flat in May and super excited. A big thank you to Steffi for sorting it all out! Definitely recommend these guys :)
Leanne · 23 February 2023
Agent replied · 23 October 2024
Dear Leanne. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Our Crouch End office wishes you the best of luck and looks forward to working with you in the future.
★★★★★ 5/5
TrustpilotVery happy with Yasmin Yilmaz', services
I was in communication with Yasmin Yilmaz' from Martyn Gerard when I was looking for a flat to rent. Yasmin was very helpful every step of the way gave me correct details about the property sent me a video she took for me before my viewing and made me feel that I am in good professional hands. Every time we had a query about the flat she was very prompt with her answer and even suggested alternative property that matched my wish list concerning a flat to rent. I would recommend Martyn Gerard to my friends and especially Yasmin for a friendly professional service. Thank you Yasmin.
Davies · 12 March 2024
★★★★★ 5/5
TrustpilotStewart was brilliant
After a rocky start to our purchasing journey with Chloe, Stewart took over and made the process incredibly smooth.It helped we had lovely vendors to buy from, but Stewart was diligent and communicative throughout despite our millions of questions, which gave us additional piece of mind.We're now looking forward to starting our new life in our lovely new house!
Andrew · 16 June 2023
Agent replied · 23 October 2024
Dear Andrew, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotProfessional and courteous service
Alex Searby was prompt in organising our viewing appointments, punctual at the meetings, extremely helpful and knowledgeable of the properties he showed us. He allowed us time to think and see how the properties would meet our requirements. He maintained a professional, courteous and objective attitude and made us feel comfortable. We instantly trusted Alex to give us the best advice and we are grateful to him for the time he has spent with us.
JMessini · 5 June 2024
★★★★★ 5/5
TrustpilotGuardian angels.
I just bought my home through Martyn Gerrard, North Finchley. Fatmir, Ben and Craig were supportive and informative beyond expectations, and helped achieved what I consider a truly fair deal for both seller and me. They soothed away tense moments rising from unexpected issues. Fatmir metaphorically held my hand through the bumps. His natural kindness and communicativeness, with Craig's confidence and experience were priceless in keeping the deal positive and moving forward to a happy conclusion.I felt escorted by guardian angels from start to finish.
Tali · 27 February 2024
★★★★★ 5/5
TrustpilotThank you- amazing service!
We worked with Sergio and Anthony from the Finchley team and they were amazing! They were so understanding, really kept open and honest communication up with us and showed us how much they cared about helping us find our new flat. Finding a new flat in London was proving to be quite tricky and we were really grateful to the team for their incredible service! We are so excited to be moving to our new home and it ticked all our boxes! Thank you!
Ashleigh · 15 March 2020
Agent replied · 23 October 2024
Hi Ashleigh, Thank you for the 5 star feedback! We are really pleased to hear that both Sergio and Anthony helped you find your new flat and that everything ran smoothly for you due to their service. We hope in the future that you will trust us with your next property search :)Kind regards, MG
★★★★★ 5/5
TrustpilotAbove and beyond
David helped us through a very tricky sale- he was available, flexible and honest. Our family has some difficult circumstances, caring responsibilities and are “long distance” sellers because of this. David went above and beyond at times to helped us out with tasks that needed to be done in the local area. I would not hesitate to recommend him.
Dani · 1 June 2023
Agent replied · 23 October 2024
Dear Dani, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotAnthony and Muhammad were amazing at…
Anthony and Muhammad were amazing at finding us tenants. Not only was the whole process effortless for us but they even got us over asking price! I’d highly recommend the Crouch End office of Martyn Gerrard.
Customer · 27 September 2024
Agent replied · 23 October 2024
Thank you for your positive review, it's good to hear you've had such good service from our Lettings Team.
★★★★★ 5/5
TrustpilotWise advice
When I put my flat on the market at the beginning of March 2023, I did not envisage that I would still be living in it at the year’s end. But so it was, as interest rates climbed and nerves were stretched. In the first weeks of 2024, we sailed into calmer water towards completion. Treon was a rock, a consistent presence throughout, dispensing useful information and wise advice, always reassuring, and cajoling when it was needed. I learned an enormous amount from the sales team, and always felt supported. I chose Martyn Gerrard for their track record as local estate agents, their knowledge of the area, and their professionalism and efficiency. It was the right choice.
MARGARET · 17 February 2024
★★★★★ 5/5
TrustpilotOutstanding Service from a Highly…
Outstanding Service from a Highly Skilled TeamI recently had the pleasure of working with the team of Martyn Gerrard for my property transaction, and I am absolutely delighted with the level of service provided by Sheriaz, Faisal, Antony, Stuart, and Adriano. From start to finish, each member of the team played an integral role in making the entire process smooth, efficient, and stress-free. Together, this team made what could have been a stressful and overwhelming experience into something seamless and even enjoyable. Highly recommend!!!
Konstantina · 22 November 2024
Agent replied · 24 December 2024
Hi Konstantina, thank you for leaving your positive review of our Teams!
★★★★★ 5/5
TrustpilotGreat experience
Bruvis Hiew was our main point of contact when dealing with Martyn Gerrard. He was thoroughly professional throughout the process of buying a property - maintaining a high level of communication and empathy. Bruvis also showed great urgency at getting the purchase over the line, pulling all parties in the right direction. Thank you!
George · 2 October 2023
Agent replied · 23 October 2024
Dear George, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotWe enjoyed working with Suraj
Suraj was very helpful in finding us an apartment to rent in our price range in this challenging rental market. We felt that he was very focused, upfront, honest and easy to reach to answer our questions. He really cared about his client, and we are keeping his contact details as a go to Martyn Gerrard real estate agent.Thank you so much!
Tanya · 14 February 2023
Agent replied · 23 October 2024
Good Afternoon, Thank you for leaving us a great review. We're glad to hear you've had a positive experience with Martyn Gerrard. We wish you the best of luck.
★★★★★ 5/5
TrustpilotHelped through a difficult sale by amazing team
We were so fortunate that we chose Martyn Gerrard in North Finchley! We had a really difficult journey with our buyer for our flat and they were amazing! Fatmir, Ben and Craig have all been contactable, helpful and reassuring. Craig went above and beyond to make sure we were ok when things got particularly difficult. The sale would not have gone through without this amazing team. Thank you to you all!
Chloe · 3 August 2024
★★★★★ 1/5
TrustpilotExtremely Unprofessional and Unpleasant Experience
I’ve been renting with Martyn Gerrard Estate Agents for two years, and it has been nothing short of a nightmare. Before moving in, I requested a deep clean of the flat, which was never done. Instead, I entered a property full of mould and dust, making it clear that tenant well-being is not a priority for this agency.Throughout the tenancy, the property manager changed four times, and every single one of them was rude, unhelpful, and unpleasant to deal with. They have all been unprofessional and seem solely focused on ensuring rent is paid, with no care whatsoever for tenant welfare.Within the first six months of living in the flat, I developed a serious illness due to the extremely old and dirty carpets. I repeatedly requested that they be replaced, but this was ignored for almost two years. It was only addressed earlier this year, after one property manager mentioned that the landlord had already agreed to replace the carpets long ago, but nobody had bothered to communicate this to us.In October, we were served with a Section 21 notice. I tried negotiating for an additional three months as I’m starting a new job in December, but the landlord rejected this. We managed to secure a new property and planned to move out a month early, but since then, their renewal consultant has made my life miserable. She has been disrespectful and sent nasty, threatening emails, demanding full rent payment for the final month, even though I’ve offered to surrender the tenancy on my vacate date, which aligns with their plans to sell the flat.Dealing with Martyn Gerrard has been a deeply distressing and appalling experience. Their behavior has been unprofessional, uncaring, and outright abusive. I would strongly advise anyone considering renting through them to think twice, you deserve better than this.
Amandine · 21 November 2024
Agent replied · 24 December 2024
As we have explained, you are currently in breach of contract with your landlord. We are unable to comment further due to possible legal action being taken.
★★★★★ 5/5
TrustpilotSaad and Florence were supportive with…
Saad and Florence were supportive with our purchase. There were some delays with completion date as it was a new built, but they helped deal with the developers to accommodate our move.
Jin · 19 November 2024
Agent replied · 24 December 2024
Hi Jin, thank you for your positive review and sharing your experience with purchasing a new build through our Sales Team.
★★★★★ 5/5
TrustpilotI dealt with Company employee Raj…
I dealt with Company employee Raj Phlora throughout the sales process. He was very professional and courteous at all times. Nothing was too much trouble and all queries were dealt with speedily and efficiently. He was the perfect conduit between myself as purchaser and the vendor. Thank you for making the process stress free
Terry · 20 September 2023
Agent replied · 23 October 2024
Dear Terry, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
GoogleFatmir at Martyn Gerrard, was extremely friendly, polite and helpful. He understood the qualities that we were looking for and he went above and beyond to help us find our perfect family dream home. I would highly recommend him to family and friends.Thank you so much!
Kamala · 10 December 2025
Agent replied · 24 December 2025
Thank you for your wonderful review! We're delighted Fatmir helped you find your perfect family home. Your recommendation means everything to us.
★★★★★ 5/5
GoogleLast year, I unexpectedly had an issue with my tenant, which ended up lasting around 3 months. Not only was I extremely glad I listened to Martyn Gerrard's advice and took out landlord insurance, but more importantly, they handheld my case from start to finish.
From dealing with solicitors, insurance groups and the tenants, they provided my with sound advice and guidance and led me through the tough times successfully. They provided clarity and the step by step process we needed to follow to resolve the issue. They resolved the situation for me and I was not left out of pocket at the end.
It was a very stressful time for my family and im not sure I could have done this without them.
A very special mention to Greg Tsuman, Andrew Eleftheriou and Paul Van Halle.
As a result of Martyn Gerrard and especially these 3 individuals, I would not look at any other agent and will only continue to do business with them.
Thank you!
Elias · 27 October 2019
Agent replied · 25 October 2024
Thank you for your kind words. It is rare that things go wrong, but when they do it is important to deal with the issues professionally and swiftly. I am pleased we could help. We are always here if you need any assistance.
★★★★★ 1/5
TrustpilotAs a potential buyer
As a potential buyer, I had an unsatisfactory experience during the offer process.
James · 20 August 2026
Agent replied · 22 September 2026
Thanks for letting us know about your experience with us.
It seems your offer came in late on Friday afternoon, we got back to you on Monday morning when the sales manager was back in the office. The letter sent out was a standard template, but we take your point, and we are looking at rectifying this issue.
Thanks again for letting us know.
★★★★★ 5/5
TrustpilotThe amazing team at Martyn Gerrard Kentish Town …
I am so grateful to the staff at Martyn Gerrard Kentish Town. They sold my property speedily with such professionalism and hard work. The whole team were friendly, polite and very knowledgeable about the local area and property values. They sold my property with ease and incredible negotiation skills with all the parties involved. They got me such an excellent price I was so pleased. I would really recommend Martyn Gerrard estate agents Kentish Town if you are thinking of buying or selling local to them. I am extremely impressed and grateful to them and they were so nice and friendly to deal with. Thank you. Di W.
Di · 12 November 2024
Agent replied · 23 November 2024
Hi Di, thank you for your lovely review, it always great to hear that our Sales Team achieved what needed achieving.
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