5/5
TrustpilotAnThank you, Andrews of Kingsbury
Andrews of Kingsbury made a very long and complicated sale happen, through sheer perseverance. Thank you for your patience.
Trusted Agent profile · Barnet
Andrews Letting and Management reviews in Barnet
★★★★★
2,370 reviews across 2 platforms
69 High Street, Barnet, EN5 5UR
Part of Andrews, see every office.
Andrews's office in Barnet, at 69 High Street, is rated 4.7 out of 5 across 2,370 reviews on two platforms, including 234 Google reviews rated 4.6.
Reviews
Every review we hold for the Barnet office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotBeware of using Andrew's to buy/sell!
Beware of using Andrew's to buy/sell!Due to the poor standard of service and lack of communication we were not told of 2 unresolved boundary disputes that affected the sale of a property we had made an offer on. This caused a delay of nearly 7 months before we were forced to withdraw from the purchase due to the behaviour of Andrew's staff and management as well as the sellers attitude as they were constantly told it was not an issue by andrews. Andrew's later admitted to being aware of the boundary disputes when the property had been originally listed.You cannot complete and have the deeds transferred to your name or even get a mortgage on a property with unresolved boundary disputes - Andrew's you should know better! Being repeatedly lied to is not an appropriate form of service! We would not have proceeded to order surveys and searches and instruct solicitors had we known when we made our offer. This entire debacle has cost us nearly £1k in fees. We were offered a mere £250 as compensation for 7 wasted months and £1k of wasted money. We were constantly told it was not an issue and it was repeatedly minimised which dragged the process out.Despite making a complaint to management and escalating through the complaints process to head office we have had no appropriate resolution.
5/5
TrustpilotKeep up the good work Tara
I have worked with Tara at the Andrews office for many years and find her very professional and helpful,
5/5
TrustpilotLisa-Marie of Midsummer Norton Branch
Lisa-Marie of Midsummer Norton Branch, has been so friendly, extremely helpful & knowledgeable, a very big thank you to her!
Agent replied · 12 June 2024
Thank you for the five star review, fantastic to see that Lisa-Marie in our Midsomer Norton office made such an impression and was able to help you with everything you needed! Thanks again, Rhys
4/5
TrustpilotIsaac Biggerstaff was extremely polite…
Isaac Biggerstaff was extremely polite and helpful on the two viewings we had at the property for sale in Barfields , Bletchingley.
1/5
TrustpilotVery poor service and lack of responsibility
I have found Andrews extremely difficult to deal with from the start of my tenancy to the end. I am in a joint tenancy and Andrews put all of the onus on the members of the household to find new tenants and organise new contracts without taking any responsibility for themselves. I joined as an individual, with another individual dropping out before i signed the contract. Andrews immediately tried to charge me their rent as well which i refused (i hadnt signed the contract) and was only resolved when the landlord got involved.As i am leaving the property, Andrews are retaining the same contract but changing the name of the tenants and i have had to state a number of times that my joint tenancy ends on my leaving date and i have no responsibility for their future tenant agreements. I would avoid using Andrews if at all possible in future as they try to force all responsibility for changing of tenancys onto the incumbent residents.
5/5
TrustpilotAndrews Letting Agent Barnet
Andrews Barnet have managed my let property for many years. I can rely on them completely.
Agent replied · 12 June 2024
Hi Greta, thank you for the five star review, fantastic to see we have been managing your property for many years now and have provided you with a great experience. Thanks again and all the best, Laura.
5/5
TrustpilotAbsolutely fabulous service from the…
Absolutely fabulous service from the staff at Andrews to mention just a few,Maria,Daniel,Nancy and everyone I've dealt with.Kind,professional,and would very much recommend.Thank you so much.
Agent replied · 12 June 2024
Hi Wendy, great to hear you had fabulous service from us and in particular Maria, Daniel and Nancy have been able to assist you and deliver great support. Thank you for your recommendation and the five stars! All the best, Laura.
5/5
TrustpilotGreat proactive service
James and team are very responsive, they are also proactive and have really helped me find properties to view.
5/5
TrustpilotSammi
Great service from Sammi, was really informing and helpful.
Agent replied · 28 October 2024
Thanks for your feedback Jack. It's great to hear that Sammi provided you with excellent service.
5/5
TrustpilotHolly was very professional and a…
Holly was very professional and a pleasure to communicate with and very helpful. Thanks Holly !
5/5
TrustpilotThey contract us to look after their…Household white goods
They contract us to look after their tenants household appliances. Nice company to work with.
Agent replied · 12 June 2024
Hi Neil , Thank you for the five star review. It is always great to hear that from our contractors. Thanks , Lisa
5/5
TrustpilotHouse viewing with Shannon.
Shannon was very helpful, careful and quick to answer to my questions!
5/5
TrustpilotBarnet
Bobby was very professional and detailed. He helped us a lot and made sure that the renting was smooth and hassle free. Very good experience.
5/5
TrustpilotJodie at Andrews Lettings
Jodie at Andrews Letting was very efficient and fully across the property I was enquiring about
5/5
TrustpilotThank you Claire & Ashley for all the…
Thank you Claire & Ashley for all the effort & help you gave us. Highly recommended Andrews. “
5/5
TrustpilotAndrews estate agents
Courtney was very good in dealing with my late mothers property all round professional service and kept me informed by mobile was very helpful
5/5
GoogleIn the past year, I have contacted Tara for queries relating to property management. She has been incredibly helpful, professional and easy to work with. I will definitely recommend them
Agent replied · 17 June 2024
Good afternoon Omesh Fernando, thank you for taking your time to leave us a review.
5/5
TrustpilotI would like to thank all staff at…
I would like to thank all staff at Andrews Group, especially Tara and Monika for helping us.
5/5
TrustpilotWe have met with Richard and he was…
We have met with Richard and he was very helpful to us. Many thanks again!
Agent replied · 12 June 2024
Hi Deniz, thank you for the five star review. Brilliant to see that Richard was very helpful to yourselves. Thanks , Lisa
5/5
Google"Excellent customer service ,well mannered and very efficient estate agents.They met all my expectations and if not went beyond that.I highly recommend using Andrews Property."
Agent replied · 17 June 2024
Hi Mr Maharaj, thank you so much for taking the time to write a five star review and sharing your experience with us. I am so glad our team have gone beyond your expectations and thank you for the recommendation! Good luck for the future. Thanks, Laura.
5/5
TrustpilotReally great experience
Really great experience - Freya was incredibly helpful, very responsive and was friendly. Would highly recommend.
5/5
TrustpilotReally great experience
Really great experience - Freya was incredibly helpful, very responsive and was friendly. Would highly recommend.
5/5
TrustpilotGreat customer service.
Great customer service.Just had a chat with Richard and he was very friendly and nice.
Agent replied · 12 June 2024
Hi Dumitrita, thank you for the review. Great to see Richard was looking after you! Thanks, Rhys
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