Trusted Agent profile · Barnet
★★★★★
2,369 reviews across 2 platforms
69 High Street, Barnet, EN5 5UR
Part of Andrews, see every office.
Andrews's office in Barnet, at 69 High Street, is rated 4.7 out of 5 across 2,369 reviews on two platforms, including 234 Google reviews rated 4.6.
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Every review we hold for the Barnet office, from every platform, shown as written. First names only.
5/5
TrustpilotIt went well
It went wellUnfortunately not suitable for I and my friendWe both want rooms that has wardrobe in it basically
Thank you for the five star review, we hope we can help you find your new home in the future.
4/5
TrustpilotMatt was very helpful and was…
Matt was very helpful and was explaining everything very well. He was friendly and approachable.
1/5
TrustpilotCondescending timewasters, use any other agency
Inquired about a property in Bristol over the phone and the agent talking to us was incredibly condescending and patronizing. Tried to make an arrangement to see a property and were given a time but no details of address, and were actually given no further communication. We tried calling again, left voicemails, and still nothing in return until today which again, no empathy or any interest on actually doing business with us. Not even an apology for wasting our time or letting us know the property had been taken (which we found out for ourselves) So, thanks for nothing and now we know who to avoid in the future! I'd honestly compare these guys to Zed & Co. Lettings based on competency...
5/5
TrustpilotIsaac was very welcoming and…
Isaac was very welcoming and knowledgeable when showing us around a property on the Caberfeigh Close development. Very pleasant and responsive. Thank you!
1/5
TrustpilotTerrible avoid at all costs…
Terrible avoid at all costs unprofessional, dishonest and will lead you down the garden path. Please don’t get sucked in to their inaccurate valuations and there terrible customer service. It is by far the worst service I have ever received from an estate agent. The manager was not only rude but obnoxious and totally out of her depth. The rest of the staff weren’t much better. Please save yourselves the anguish I’ve been through and use someone else
1/5
TrustpilotMINUS 5 stars
If I could, I would give it minus 5 stars. AVOID IT! Was renting a flat for 5 years. The first day we moved in the drainage in the shower didn't work. It was summer, so after the whole day of dragging the furniture and things to the flat, we couldn't take a shower. We waited over a week to get it fixed as 'the landlord was on holiday and they had to consult him re the repair'. The shower itself was a problem as well, as the water was just leaking instead of running. After the repairs the drainage wasn't working properly, so when taking the shower we were flooding the bathroom. Literally 2cm of water on the floor. It took us till September next year to get a bathtub with proper drainage! In a meanwhile washing mashine got broken. Over a week of waiting to get it fixed...When calling them with another issue and asking them to give me the estimate of waiting time as I wasn't ready to wait a month for another fix, they arrogantly told me 'if I don't like the tenancy agreement terms, then do this and that'. They don't reply to emails, don't pass phonecall messages. ZERO. When they pick up the phone, they are arrogant and nonchalant, as if they were making you a favour for picking up the phone. I tried to make a complaint, rang their central number and the lady, after logging on the system told me THERE WERE NO NOTES RE THE PROPERTY ON THE SYSTEM... After 5 years of living there! She was meant to arrange a call from her manager. Instead the next day I got a phone call from a member of staff I was complaining about asking me 'if it was true that I made a complaint and what it was regarding' 😳 I could go on and on about this bloody agency. It's a joke not a company. AVOID AS PLAGUE!
5/5
TrustpilotNatasha was very efficient arranging…
Natasha was very efficient arranging access on behalf of our mutual client. Great working with you.
5/5
TrustpilotExcellent service
Sold my property with Andrews whom were excellent. I want to thank Kishore Oograh, Samuel Mumbuluma whom handled the sale from start to finish.
5/5
GoogleI have been renting my property via Andrews Barnet for 4 years. They provide a professional service with excellent communication and online response, especially important during the current situation. I particularly recommend the manageress, Tara, for always being prepared to go the extra mile.
Good afternoon Lisa Jordens, thanks so much for leaving us a 5 star review! Regards Andrews
5/5
TrustpilotThanks for the viewing James
Thanks for the viewing James. Really helpful and knowledgeable. Appreciate your time to answer all my questions.
Hi Mirabai, thank you for sharing your experience, fantastic to see that James shared his wealth of knowledge about all things property with you on your viewing, thanks again, Rhys.
5/5
TrustpilotThe reigate branch team have been…
The reigate branch team have been extremely professional and helpful with our search for a new rental property.
Hi Auburn, thank you for the five star review. Great to see the team in Reigate have been so helpful in your search and we wish you all the best in finding your new home. Thanks, Rhys
1/5
GoogleI wish I could give no star , the worst estate agent I've ever seen, very poor service, the agent is playing with tenants life , keep deposit for unreasonable reasons, Avneet the most horrible person in this agent ,doesn't read the emails or texts and the only excuse she finds is I was away or I was having my meal or I was on my holiday, don't trust on non of them , they are real thieves, the only answer for the tenants are we are going to speak with landlord but they never do it ,they are not in touch with the landlord just for small things , the best way is to manage all your job with a supervisor or the head office
1/5
GoogleDisgusted with unprofessionalism and arrogance of their employees . Gave them offer to the property i was going to rent with one condition, that it will be minimum 2 year contract .They agreed, wasted my time to go through all referencing procedure .Then showed up with one year contract and telling me that its ok like that .No,Mr Nathan its not ok.Im still waiting for my deposit you were very quick to take but not as quick to give back.
5/5
TrustpilotJunior was very friendly
Junior was very friendly, turned up on time and made the viewing very smooth.
5/5
TrustpilotVery efficient service
Very efficient service. Speedy, professional and reliable
Thank you, Pauline. We're very happy to hear you found our service efficient, professional, and reliable.
5/5
TrustpilotBarnet
Can't say I've had particularly good experience with estate agents in the past. Bozhidar was refreshingly helpful and found us the ideal place.
5/5
TrustpilotVery professional, and attentive
I had a viewing booked with Junior Zziwa, and all I could say is that he was very professional while showing me the apartment, and was also helpful in terms of providing all the necessary information for the tenancy agreement. Everyone at the agency that I have spoken to were 5* with me, and they were always available to help.
5/5
TrustpilotVery kind and helpful wasn’t afraid to…
Very kind and helpful wasn’t afraid to help with my questions
Hi Dan, thank you for the five star review. Great to see you've had such an excellent experience with us, thanks again, Rhys
5/5
TrustpilotReally good experience
Nancy was really friendly and very welcoming. She explained everything to us very well and we are very happy with our experience
5/5
TrustpilotRenting with the help of Jean-Pierre and Di
Working with Jean-Pierre and Di was a delight. We all know how stressful renting a property can be, particularly during these times, but they really made the process smooth and easy for us. Their great communication and their honesty (something you rarely find with estate agents) were what impressed us most. Both my flatmate and I are very grateful to them both and would recommend their service to anyone!
5/5
TrustpilotNancy was great
Nancy was great when showing me around the property. Unfortunately, it's quite hard to tell the sizing when it is still furnished.
5/5
TrustpilotExcellent Customer Service
Excellent Customer Service. Brian who organised the sale was always on hand to answer queries and my property was put up for sale very quickly. Brian fully supported me throughout the sale, particularly liaising with both mine and the buyers' solicitors to ensure everything was on track and that we were ready for completion. Very grateful for Andrews' support.
4/5
Trustpilotreview
Agents (Maria Morgan and Ellen McDermott) were very responsive to queries. Process is also smooth.
1/5
TrustpilotWe viewed a property yesterday and we…
We viewed a property yesterday and we were told we would get an email first thing this morning containing the deposit info and a form for the references. We said we wanted to move in on the 28th and was told that would be fine. We have told our Landlord she can move her house sale forward because we have found a property and we will be out by the end of next week.We have been chasing Andrews all day for the email they promised to send, only to be told there is another applicant and we have both been sent to the Landlord to review and she will come back Monday with a decision. What are we meant to do? its the 21st today and we needed to be in on the 28th? This is awful service to be told we have not yet secured the property at 5pm on a Friday when we were led to believe the deposit and references were just a technicality. awful service im so upset and annoyed
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