Trusted Agent profile · Banstead, Surrey

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Sacha Scott Estate and Letting Agents Banstead reviews

★★★★★ Excellent

305 reviews across 2 platforms

9 Nork Way, Banstead, Surrey, SM7 1PB

Sacha Scott Estate and Letting Agents's office in Banstead, Surrey, at 9 Nork Way, is rated 4.9 out of 5 across 305 reviews on two platforms, including 230 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

230

Reviews on Google

This office

Facebook logo

4.9 / 5

75

Reviews on Facebook

This office

Reviews may appear on more than one platform.

About Sacha Scott Estate and Letting Agents Banstead

When we set up our estate and letting agents in 2013 we wanted to achieve three things: 1. To always deliver on our promises. 2. To build a fantastic reputation. 3. To achieve word of mouth referrals (because, let's face it - it means we are delivering on points one and two). By delivering on our promises we achieved a fantastic reputation. With a fantastic reputation came word of mouth referrals. Before we knew it, we were moving seamlessly from one transaction to another, picking up clients from grateful previous clients that wanted to help us grow. Those three simple sentences were our vision and yet their simplicity and honesty are what got us here in front of you today, ready to serve you in whatever capacity is needed. We get up every day hellbent on giving only a stellar service to every person that we interact with, be they sellers, renters, landlords or buyers. We bend over backwards to be everywhere we need to be at all times helping our clients by covering all viewings but also standing in for survey visits and other checks, so they don't have to. In short, we are an all-rounder in the world of agency and we have become known for a thorough and comprehensive service as a result. We base ourselves in the lovely village of Nork in Banstead and whilst much of our business is centred around that area as a result we are in fact a non-territory agent specialising in service rather than focusing on any single area. Our sales and lettings have therefore gone as far as Brixton to Bletchingley and so if we can get to your property within 45 minutes we will happily serve you and your property needs. When you work with us you will find there really is no job too small and we always go that extra mile to get you the most out of your transaction. We like to finish our day with a big smile safe in the knowledge that we only gave 150% to our clients because getting satisfaction out of our job is as important to us as getting what you pay for is for you. There will be no ducking and diving, no excuses and no grey areas when you work with us: we excel at going above and beyond our remit to ensure that our clients never doubt our intentions or our commitment to them.

Awards

The Trusted Agent 2026 results for Sacha Scott Estate and Letting Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Banstead office, from every platform, shown as written. First names only.

5/5

Google

My journey was long and not always straightforward. Amy was with me on that journey - I would like say that your performance was nothing short of outstanding. When there was despair you brought hope, when there was darkness you brought light. You were a real driving force and I am so glad you were on my team! Thank you!

S · 30 April 2020

Agent replied

Hi Simon, thank you for your AMAZING review, it's fabulous. Amy works very hard keeping our chains together and it's so nice to see her acknowledged. Thanks so much for taking the time :)

5/5

Google

Our experience with Sacha Scott was outstanding from start to finish. The team was incredibly proactive throughout our tenancy, always responsive, professional, and genuinely committed to making sure everything ran smoothly. …

Sam · 13 October 2025

Agent replied · 4 November 2025

Thank you so much Sam for this lovely review. Wishing you the very best for the future!

5/5

Google

We recently sold our house with Sacha Scott, and can highly recommend! We met with Sacha to discuss the whole process first. We found her very friendly and knowledgeable. Scott then came and prepared lovely photos and video. Prospective buyers were looked after and shown around by Judi and Jordan. The housing market at the time, was very unpredictable. The whole team were very responsive to queries and help with problems. We always felt supported and reassured. We would have no hesitation to recommend Sacha Scott! Thank you

Paul · 25 November 2023

Agent replied · 26 November 2023

What a lovely review, thank you so much and thank you also for the box of champagne, so generous of you. We hope you are both enjoying your lovely new home! Thanks so much for using us and for helping us with this fantastic review!

5/5

Google

We found our new house via Sacha Scott and I would recommend them 200% based on my experience. From the moment I contacted to book the viewing, the speed in their booking, the gentle and insightful attitude on the viewing date by Jordan, the timing information provided to my numerous questions, their introduction of a key and outstanding Mortgage Advisor who rescued our process after a couple of mortgage declines, their swift communication and follow up between solicitors were all spot on and highly professional, but more importantly the kind support, patience and positivism we received by Sacha and her team despite our challenges made our first time buying experience memorable and special. THANK YOU

Paul · 25 November 2023

Agent replied · 26 November 2023

We were just thrilled to get this done for you both, honestly, thrilled! Your Completion Day was one of our favourites of 2023. We hope you love your new home and have the best time bringing all your family together under one roof :)

5/5

Google

Fantastic from start to finish with Sacha Scott estate agents. Friendly, helpful & just lovely people. Absolutely made my renting experience that much easier. Definitely recommend using their services. Thank you!

Anna · 23 October 2025

Agent replied · 4 November 2025

Ah this is so kind, thanks Anna! Wishing you all the best for the future :)

5/5

Google

Prior to using Sacha Scott to sell my flat my experience with estate agents wasn't good to say the least. Communication was poor, the buyers weren't properly vetted so one sale after another fell through and I constantly felt like is was me doing all the chasing. After about a year and a half of one failed sale after another I thought I'd give Sacha Scott a try and I must say the difference was like day and night, from Sacha herself to the whole team the service they provided was the complete opposite to what I'd been used to. For the first time I felt like I had a team of professionals behind me who worked tirelessly to get my sale over the line. I honestly can't recommend them enough!!

Richard · 25 October 2023

Agent replied · 26 October 2023

Thank you so much Richard for such a fantastic review, really appreciate it.

5/5

Google

Sasha, Jordan and Erica, were great from start to finish. Very attentive with a friendly service throughout the entire process and regular updates to track progress.

Jack · 30 November 2025

Agent replied · 30 December 2025

Thanks so much for making it so easy Jack, you were fab throughout. Hope you are very happy in your new home, see you around the village!

5/5

Google

I found the whole experience far more stressful that I expected but Sacha, Judi and Jordan did everything to make it work for me. They understood and supported viewings to suit me and my circumstances, they took all of the pressure from negotiations with buyers and dealt with all of the communications from start to end. The personal touch really does make a difference, an agent who understands your needs and works for you. Highly recommend Sacha and the team

Susie · 21 September 2023

Agent replied · 21 September 2023

Thank you so much for this glowing review Susie, we really appreciate it! Hope you are settling in well in your new home!

5/5

Google

We recently had the pleasure of working with Sacha Scott (Sacha, Judi, Jordan and the rest of the team) to purchase our dream home. We cannot express enough gratitude for the outstanding service and support we received throughout the entire process. From the very beginning, they impressed us with their professionalism, knowledge, and dedication. During property viewings, they provided insightful information about the house we visited, highlighting both its positive aspects and any potential challenges. Their attention to detail and honesty were much appreciated. Highly recommended! Gilda & Yasmin

Gilda · 27 July 2023

Agent replied · 9 August 2023

Hi Gilda and Yasmin, what an amazing review, thank you so much! Please remember to call us when you have finished your refurbishment, we would love to come and see it!

5/5

Google

I appointed Sacha and her team to sell my property. From start to finish they have been exceptional - 3 offers on first day of viewings!!! Sale completion in record time. Thank you.

Kevin · 23 August 2025

Agent replied · 23 August 2026

You're very welcome, thank you for working with us, we really appreciate it :)

5/5

Google

I've used Sacha & the team for a rental property I have for several years and also recently sold a house through them. Their service is brilliant, communication is easy and they're always on the ball. Would highly recommend them!

Jessica · 27 May 2025

Agent replied · 23 August 2026

Thank you so much Jessica, this is a fantastic review and we are so grateful! We love working with you :)

5/5

Google

Sacha, Scott, Jordan and Erica all did a first class job. Very professional. Our sale went incredibly smoothly and we couldn't have picked a better estate agent. Thank you so much. Gillian Norman

Gill · 6 August 2025

Agent replied · 13 April 2026

Hi Gillian, thanks so much for this fantastic review, we really appreciate it!

5/5

Facebook

We had a good number of viewings, all carried out in an organised and efficient manner, and they sold our house within the required timeframe, and within the price parameters. Everything was carried out in a friendly manner that took into account our needs and wishes, so of course we would recommend them !

David · 1 September 2019

Agent replied · 30 April 2023

Thank you so much David, really appreciate this! Hope you’re loving your new home x

5/5

Google

The whole team at Sacha Scott were brilliant throughout our sale but special mention to Sacha who had to deal with a particularly tricky buyer on our behalf. She always understood our frustrations and we felt she was representing in the best way despite the situation we were in. Would highly recommend Sacha and the team, they made a stressful situation as smooth as they possibly could.

Millie · 14 March 2024

Agent replied · 18 March 2024

Thank you so much Millie, that really was quite the ride! I am so glad we got you there and hope you are all very happy in your new home/area.

5/5

Facebook

MRS KELLY ROBERT, from Day 1 was the best Forex manager to work with. She has been a professional and personable. She made me feel comfortable every step of the way. she is realistic with what our expectations would be within the profit of our trading. She is the type of Forex manager that if you contact her she will get back to you asap. If you are a first timer in FOREX and BITCOIN INVESTMENT I highly recommend you go with Mrs Kelly Robert FX as she will help you with the entire process and she always follows up with any questions you have and also ensure you have a stress less withdrawal process. I am grateful for her services in assisting me monitoring my trading account.Email:Kellyrobert11009@gmail.comWhatsApp:+1 (323) 628-7351

Muzi · 16 April 2023

Agent replied · 30 April 2023

Spam: reported

5/5

Google

Sacha and the team where fantastic from the first call to book a viewing through to follow up post completion. We would highly recommend Sacha Scott Estate Agents.

Kate · 23 August 2025

Agent replied · 23 August 2026

Thank you so much Kate, we are really grateful for your review. Hope you are happy in your new home!

5/5

Google

Very friendly and personal estate agent. Made the process of sell and purchasing our house smooth as possible. Would always recommend.

Amy · 28 October 2025

Agent replied · 4 November 2025

Thanks so much Amy, it has been lovely working with you again. Wishing you all the best in your new home :)

5/5

Google

Sacha Scott's has been very helpful and supportive throughout the process. I would highly recommend. Jordan and Sacha have been amazing with communication and talking through the paperwork/process. Thanks

Jay · 7 August 2025

Agent replied · 13 April 2026

you are so welcome Jay, hope you're enjoying your new home :)

5/5

Google

After a sale fall through Sacha Scott and the team quickly found us a new buyer, and the handling of the sale by Amy was nothing short of excellent. She was professional at all went times anda and beyond any of the other agents in the chain. Highly recommend!

Inner · 29 February 2020

Agent replied

Thank you so much for your review Emma, it is really appreciated. So happy for you to be onto your next chapter. Congratulations :)

5/5

Facebook

We sold two properties through Sacha Scott and although neither were easy rides, the team were amazing. Judi was absolutely fantastic and so was Nicky; we can’t recommend them highly enough. Thank you to the whole team ⭐️⭐️⭐️⭐️⭐️

Karen · 6 May 2022

Agent replied · 30 April 2023

Thank you so much Karen, so glad to have got you across the line after a few false starts! What a crazy market. All the best in your new home 🥰

5/5

Google

Sacha Scott found tenants for my house nearly six years ago and have been managing it impeccably ever since. Not only did Sacha find great, reliable long-term tenants but she always looks out for my best interests when it comes to renewals and negotiations - unlike most agents who might put their ability to earn a new find fee first. On top of this Scott has managed the house brilliantly - often fixing small issues himself and always getting the best price and quality for bigger jobs. Sacha also successfully let and sold my brother’s flat and sold my mum’s house for us a couple of years ago. I highly recommend Sacha Scott -and have done! - and would always go to Sacha before anyone else when it comes to letting or selling property. She and Scott are smart, knowledgeable and most importantly genuinely put their client’s first.

Emma · 26 December 2022

Agent replied

Oh Emma! This is such an amazing review! Thank you so very much, we are grateful to you for being a loyal client and recommending us wherever you can, it really is so lovely of you. Thank you so very much :)

5/5

Google

I have used sacha and her team for many years they go above and beyond to always keep me informed ,answering any questions, polite and knowledgeable.

Jane · 23 August 2025

Agent replied · 9 September 2024

Thank you so much Jane, very kind of you to leave such a lovely review :)

5/5

Google

We were very happy with the level of service and attention to detail which enabled the sale of the property to complete at the best possible price.

Nigel · 6 August 2025

Agent replied · 5 October 2025

Thanks so much Nigel, really glad to help!

5/5

Google

Very happy with the services provided by SS. Fantastic communication throughout and excellent support on what was a potentially tricky chain. We would thoroughly recommend.

Simon · 23 August 2025

Agent replied · 23 December 2023

Thank you Simon, it was a tricky chain but we got there - with your help as well at the 11th hour. Great teamwork and a great chain to work in. Thank you for trusting us with your sale, really appreciate it :)

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Questions about Sacha Scott Estate and Letting Agents Banstead

Has Sacha Scott Estate and Letting Agents won any awards?

Yes. In The Trusted Agent 2026 awards: Sacha Scott Estate and Letting Agents, Banstead won Gold.

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