Trusted Agent profile Β· Banstead, Surrey

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Sacha Scott Estate and Letting Agents Banstead reviews

β˜…β˜…β˜…β˜…β˜… Excellent

305 reviews across 2 platforms

9 Nork Way, Banstead, Surrey, SM7 1PB

Sacha Scott Estate and Letting Agents's office in Banstead, Surrey, at 9 Nork Way, is rated 4.9 out of 5 across 305 reviews on two platforms, including 230 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.

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4.8 / 5

230

Reviews on Google

This office

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4.9 / 5

75

Reviews on Facebook

This office

Reviews may appear on more than one platform.

About Sacha Scott Estate and Letting Agents Banstead

When we set up our estate and letting agents in 2013 we wanted to achieve three things: 1. To always deliver on our promises. 2. To build a fantastic reputation. 3. To achieve word of mouth referrals (because, let's face it - it means we are delivering on points one and two). By delivering on our promises we achieved a fantastic reputation. With a fantastic reputation came word of mouth referrals. Before we knew it, we were moving seamlessly from one transaction to another, picking up clients from grateful previous clients that wanted to help us grow. Those three simple sentences were our vision and yet their simplicity and honesty are what got us here in front of you today, ready to serve you in whatever capacity is needed. We get up every day hellbent on giving only a stellar service to every person that we interact with, be they sellers, renters, landlords or buyers. We bend over backwards to be everywhere we need to be at all times helping our clients by covering all viewings but also standing in for survey visits and other checks, so they don't have to. In short, we are an all-rounder in the world of agency and we have become known for a thorough and comprehensive service as a result. We base ourselves in the lovely village of Nork in Banstead and whilst much of our business is centred around that area as a result we are in fact a non-territory agent specialising in service rather than focusing on any single area. Our sales and lettings have therefore gone as far as Brixton to Bletchingley and so if we can get to your property within 45 minutes we will happily serve you and your property needs. When you work with us you will find there really is no job too small and we always go that extra mile to get you the most out of your transaction. We like to finish our day with a big smile safe in the knowledge that we only gave 150% to our clients because getting satisfaction out of our job is as important to us as getting what you pay for is for you. There will be no ducking and diving, no excuses and no grey areas when you work with us: we excel at going above and beyond our remit to ensure that our clients never doubt our intentions or our commitment to them.

Awards

The Trusted Agent 2026 results for Sacha Scott Estate and Letting Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Banstead office, from every platform, shown as written. First names only.

5/5

Google

Sacha was brilliant throughout the whole process. The initial viewing was very personable and detailed and Sacha made us feel at home straight away. From then on after the offer Sacha’s communication was outstanding, whatever the day or time I felt Sacha always came back quickly. We had quite a complicated chain with onward purchase proving to be complex. We simply could not have done it without Sacha guiding us and keeping up informed, information that was painfully difficult to get out of our conveyancer. I would highly recommend Sacha and her team - you will get an unbeatable experience. Thank you so much for everything you did for us - it won’t be forgotten! Keir & Nim

Keir Β· 23 August 2025

Agent replied Β· 13 April 2026

I am so sorry Keir I have no idea how I didn't see this before. You were both beyond fabulous in a tricky chain and I can't thank you enough for your patience and trust. I hope you are enjoying your new home :)

5/5

Google

We recently used Sacha Scott Estate & Letting Agents to help us find new tenants for our rental property. It was our first time using their services and we couldn't fault them at all. The process was smooth, communication was brilliant and it did not take them long to find us a lovely couple for our house. They conducted thorough checks to find the right occupants and you could tell that this was as important to them, as it was to us, to get this right. Sacha and her team are friendly and always happy to answer any queries and so we would not hesitate to use them again in the future. Thank you to all of them for their support in helping us get our property rented so quickly!

Ema Β· 23 August 2025

Agent replied Β· 13 April 2026

Thank you so much Ema, you were an absolute pleasure to work with!

5/5

Google

Outstanding service! Sacha and her team faced a considerable challenge selling a house that had been in the same family since it was built nearly 100 years ago - with very little modernisation. Despite private and commercial buyers coming, and then often abruptly going, they never gave up. Always optimistic, and brimming with ideas, their perseverance was rewarded when it sold for a very good price. They are a pleasure to deal with and I cannot recommend Sacha Scott highly enough.

Murray Β· 23 August 2025

Agent replied Β· 23 August 2026

Absolutely over the moon to have got this through (finally!) for you and your lovely family and thrilled that the house has gone to a lovely family that will pile as many memories into it as you all have. Thank you so much for being such a pleasure to work with, it wasn't an easy journey but you've been brilliant throughout. Thanks for using us :)

5/5

Google

Very pleased with the service I received from Sacha Scott, as a buyer. All staff were very friendly and helpful. Communication was great and they were even able to help resolve an issue on my side. Definately a much more superior and personal service to what I have received in the past from the big chain estate agents.

Nat Β· 13 February 2026

Agent replied Β· 23 August 2026

Hi Nat, thanks so much for leaving this fantastic review, we really appreciate it.

5/5

Google

Sacha Scott were brilliant with the sale of our flat. It was our first time selling and buying at the same time and they were more than happy to answer any queries we had and helped in any way they could. Our flat was on sale when all the 'mini-budget' stuff happened so that scared a couple of buyers away. Sacha Scott immediately got hold of other interested parties and managed to get asking price offers each time and we got our buyer on the third attempt. Nicky was brilliant at liaising with our solicitor and the estate agent we were buying from and kept everything on track. They even helped with some issues we had on moving day for which we can't thank them enough. I would highly recommend them. Thank you Sacha, Scott, Nicky, Jordan and the rest of the team!

Helen Β· 10 March 2023

Agent replied

Hi Helen, thank you so much for your very detailed review. These really help small family businesses like ours and we are so delighted you had such a good experience. We hope you are settled in and loving your new home!

5/5

Google

We cannot speak more highly of our selling experience with Sacha, Scott and their team. It really was the smoothest, professional and high quality series over of interactions over the few months it took to complete. The marketing of the property was superb with fantastic photos. You could not fault the attention to detail. Viewings were handled seamlessly and the digital updates ensured we were fully informed along the way. We also really appreciated the legal nudges and oversight provided as the sale progressed. Absolutely superb! A huge thanks from us both. And for the lovely gifts delivered once we had moved in. Flowers still going strong! Biscuits delicious and unfortunately long gone!!! πŸ˜€ A and Z.

Alibongobongo1 Β· 1 March 2023

Agent replied

Thank you so much Alistair and Zoe, this really is a fabulous review! We absolutely loved working for you, thank you so very much for using us! Glad you liked the biscuits ha ha!

5/5

Google

Sacha and the team were simply wonderful when we bought our first home through them. From the very beginning, they made us feel comfortable and confident and their support throughout the process was great. Easily the best estate agents we came across.

Hannah Β· 23 May 2026

Agent replied Β· 23 August 2026

Ah thank you Hannah! Enjoy your lovely new home, we really apprecaite you leaving a lovely review!

5/5

Google

Fantastic service throughout our purchase! The team was always helpful, proactive, and did a great job chasing things up to keep the process moving. Communication was excellent, and they made a stressful process much easier. Highly recommended!

Lois Β· 23 June 2026

Agent replied Β· 23 August 2026

Hi Lois, thank you so much for your lovely review, we really appreciate your feedback. Wishing you all the best in your new home!

5/5

Google

We recently used Sacha Scott for the sale of our house. All the team were brilliant but special thanks to Sacha and Nicky who were amazing and supported us throughout what was a stressful process. Sacha and Nicky went above and beyond and were easily contactable. Scott also took his time with the pictures and doing a video walk through to show our home in its best light. We definitely recommend Sacha Scott when selling- their individual approach and being easy to contact sets them apart from others. Thank you Sacha, Nicky and the team xxx

Jasmine Β· 2 September 2022

Agent replied

Thank you so much for your lovely review Jasmine! We were certainly hampered a lot by other aspects of the chain but your trust in us to get this across the line is very much appreciated. We are so happy we got you, your buyer and theirs across the line, despite the odds! All the best in your new home and area xx

5/5

Google

Highly recomend sacha Scott Estate agents in banstead sacha and Jordan were absolutely amazing with our house sale everything was made stress free nothing was to much trouble always kept us up to date with everything throughout our move. Thankyou so much ladies for all your hard work and Scott too .

Sharon Β· 8 July 2024

Agent replied Β· 15 July 2024

Thank you so much for this lovely review Sharon, we really appreciate it. Thanks for buying AND selling with us, we hope you are very happy in your new home.

5/5

Google

Our experience with Sacha Scott was outstanding from start to finish. The team was incredibly proactive throughout our tenancy, always responsive, professional, and genuinely committed to making sure everything ran smoothly. Any queries or maintenance issues were handled promptly, and communication was always clear, friendly, and efficient. It was refreshing to deal with an agency that looks after its tenants. Highly recommended!

Sam Β· 23 October 2025

Agent replied Β· 23 August 2026

Thank you so much Sam for this lovely review. Wishing you the very best for the future!

5/5

Google

Working with Sasha Scott Estate Agents was beyond great! Sasha and Jordan themselves are amazing! Me and my partner had been talking about making a move for a while and they made it so easy for us! We had no idea what we needed to do and they supported us with every step. We now have our first home to start our next chapter 🀭 we have all the information we could ever need and feel so relaxed now thanks to them!

Chloemai Β· 11 April 2025

Agent replied Β· 4 May 2025

Thank you so much for this lovely review Chloemai, really kind of you. we are really pleased we got to be a part of your first move! Good luck in your new home.

5/5

Facebook

We recently bought our family home through Sacha Scott. Her and her team were thorough and consistent throughout the process. We also had issues with our sale and Sacha went above and beyond to help us, particularly when things were not looking great. I would definitely recommend Sacha Scott if you are looking to sell your home; they were by far the most dedicated and organised estate agent that we had contact with throughout the selling/buying process.

James Β· 19 August 2022

Agent replied Β· 30 April 2023

This is so lovely James, thank you so much. So glad you were all settled in for your beautiful arrival. Congratulations again to you all πŸ₯°

5/5

Google

We used Sacha Scott for the sale of house in Banstead. We used them as a local estate agents due to their knowledge of the local market and they were very friendly, approachable but efficient all the way through the process. Always on hand to answer queries, even after hours. I would have no hesitation in recommending their services to others.

S Β· 31 October 2025

Agent replied Β· 4 November 2025

Thank you so much Sue and Stuart, you were an absolute pleasure to sell for and we can't thank you enough for making our job in a tough market, easier throughout. We hope you are very happy in your new home and location :)

5/5

Google

Sacha and the team are amazing. We purchased the property through them and had a good experience, so thought we’d give them a go when it came to selling. The team were quick to get the excellent photos done and start the marketing. Sacha arranged two viewings in the first week or so; resulting in two offers, one of which we accepted and was close to asking. Huge thanks to Sacha, Scott, Jordan and importantly Leanne, who was very proactive in keeping the legal process moving in the right direction. I could not recommend Sacha Scott estate agents enough. Completely professional yet personal and friendly experience, very reasonable fees compared to other agents in the area, and nice people.

Marco Β· 4 April 2025

Agent replied Β· 23 August 2026

Thank you so muhc Marco, this is such a lovely review and we are really pleased you came back to us to sell. We really appreciate it and can't wait to see what you do next, am sure it will be amazing. Wishing you all the best with your renovations.

5/5

Google

We bought one property, and at another time sold another property, through Sacha Scott. They are on the ball, quick to act, know their local markets, and communication flows perfectly both ways - and the commission was very keen compared to some of the larger organisations where our experiences have not been good. What else could one want?!

Philip Β· 23 July 2026

5/5

Google

Amazing service from the team from start to finish. Thanks a million Jordan, Alison and Sacha. You are great with what you do.

Louisa Β· 23 July 2026

Agent replied Β· 23 August 2026

You are so welcome Louisa, huge congratulations on your lovely new home! We hope you are very happy there.

5/5

Google

We have now sold 4 properties through Sacha Scott very professional and certainly get things moving. Would highly recommend

Cheryl Β· 2 August 2026

Agent replied Β· 23 August 2026

Thanks so much for this Cheryl, we really appreciate it and thanks for already using us again, 3 times! We will endeavour to go above and beyond on those too!

5/5

Google

From the moment we called for a valuation we knew we had made the right decision to sell with Sacha Scott. Sacha did everything to plan our marketing around our families' needs whilst Scott took beautiful pictures to show our home at its best. Judy was always in contact to tell us how viewings went and she clearly knew our home and how to market it. We thought once an offer was made, estate agents would be less involved but actually Amy was key to keeping communication going in our chain and basically explaining the whole process to us! We have found the moving process so much less stressful than anticipated which is in no small way down to our choice of estate agent. Sacha Scott are warm, dedicated and professional and would recommend them highly.

A Β· 30 April 2020

Agent replied

Thank you so much Aisling, we really appreciate the feedback. Thanks for entrusting us with your sale :)

5/5

Google

I first came into contact with Sasha Scott estate agents when they wrote to offer their helping following the collapse of the online agents I was using - it was the first I’d heard of it but it was true! Sasha offered to deduct the upfront fee I’d paid the the online agent, so I was not out of pocket, and after her visit to value my home I was more than happy to market with this independent agency. It was a difficult time to sell and took a while but we were never short of viewings and even when I wondered if the price should be reduced, Sasha was very cautious and not like other agents I have heard of through friends, some of whom have ended up losing thousands of pounds due to drastic price reductions. Once the house was under offer, and particularly through some frustrating times waiting for inefficient solicitors in the chain, the help we received from Amy at the Sasha Scott office was outstanding. She kept us constantly in the loop, always replied to emails promptly and really went the extra mile in chasing up on queries to keep things moving. Thank you so much Amy for all your help! Sasha said when I first met her that she and Scott hope to provide a β€˜ different experience of estate agents’ and they have certainly done that. I would not hesitate to thoroughly recommend them.

Gill Β· 30 April 2020

Agent replied

Wow! Thank you so much for such a glowing review, this is so lovely to read! Really appreciate this Gill and we are so happy to have got you moved after such a difficult time. Congratulations :)

5/5

Google

Sacha is an absolute star. She is kind and welcoming. We viewed a property today and her warm welcome made us want the property more and more. I recommend anyone who wants to rent or sell a property or even look for a property to go with Sacha Scott real estate ❀️

Rana Β· 28 October 2025

Agent replied Β· 4 November 2025

How lovely of you, thank you so much Rana :)

5/5

Google

As a property lawyer, I have worked with Sasha on a sale and purchase matter, I can honestly say Sasha went way above and beyond for our mutual client, visiting the client to obtain signatures to documents, assisting with queries and helping bring the matter to a swift conclusion. If only all agents had this working ethos! Brilliant firm and I would highly refer anyone buying or selling in this area to use this company.PositiveProfessionalism

Bev Β· 27 May 2021

Agent replied Β· 26 May 2024

Thank you so much Bev, we loved working with you too, so nice to come across a conveyancer who will help us work outside of the box to get things done :)

5/5

Google

We are so pleased we chose to sell our property with Sacha Scott. From the marketing to regular communication with us, they were excellent. Our chain turned out to be long and complicated, with a few hitches along the way, but with their dedication and persistence, they got our property sold! Would highly recommend. Thank you Sacha, Nikki and the team!

Vivien Β· 14 February 2023

Agent replied

Thank you so much for your lovely review Vivien, we really appreciate it! Yours was most certainly one of our most challenging and we are grateful that we had such patient clients as we navigated plenty of twists and turns! We hope you are both so happy in your new home! Thanks again for using us!

5/5

Google

Amazing experience dealing with Sasha Scott , Jordan especially is so professional and keeps you updated throughout the process! Would definitely recommend using this estate agents ! So efficient and friendly !

Amy Β· 30 March 2026

Agent replied Β· 23 August 2026

Ah thank you Amy, we really appreciate this fabulous feedback!

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Questions about Sacha Scott Estate and Letting Agents Banstead

Has Sacha Scott Estate and Letting Agents won any awards?

Yes. In The Trusted Agent 2026 awards: Sacha Scott Estate and Letting Agents, Banstead won Gold.

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