Chancellors Banbury reviews

★★★★★ 5/5

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I tell you what! Stephanie was tip top fantastic in helping me in my search for a rental property in oxford, can't sum up how helpful she was and just want to say thanks again if you read this! x

Jimmy · 8 December 2016

★★★★★ 1/5

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We had the worst renting experience in the UK. Chancellors agency lied to us for getting a few stuff done in the flat before signing the contract, they never discussed those things with the landlord, we signed the contract and moved in and the flat was not professionally cleaned and not freshly painted as stated in the contract. They didn’t care about these problems saying it’s landlord fault and letting us to deal with the problem. On top of it at the beginning of the conflict they seemed to take our part asking the landlord to respect the contract but after a phone call between the landlord and manager Riley Drake-Smith they changed their mind and jump on the landlord side (who breached the contract) advising us if we don’t reach an agreement with the landlord to search for a new property. So because of the agency and their dishonest actions, in full pandemic, before Christmas, we had to search for a flat and move again, even though we’ve just moved to that property. So they didn’t care about us one second and they think it’s a normal thing to move house every month just because of their poor services, lies, unprofessional and dishonest behaviour. I would not recommend to anyone this agency. The whole experience was a nightmare.

Roxana · 9 February 2021

★★★★★ 5/5

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I would like to say a big thank you to Emma Aquino for being very helpful and organising our new kitchen floor being laid. Really happy with it. She is also very quick to answer any queries we have.

Liz · 17 January 2018

★★★★★ 1/5

Google

I called them many times as wanted to rent a house, every time they said they are going to call me back and they have never called. When I rang back they said the house is already taken.NegativeProfessionalism

23eureka23 · 27 August 2022

★★★★★ 5/5

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Phoned up with a general query regarding getting a mortgage and spoke to Paul Folley who was really helpful! Really happy that they are open a bit later as well so I could reach them outside of work hours!

Steph · 19 September 2017

★★★★★ 1/5

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Your company overcharged me. The outstanding amount was £91.20 but I calculated as £61.18 so the difference is approximately £30. It's not the amount that I'm concerned with, but how you deal with your customers. It's not right that you agree a fee with me then go back on your word! You didn't reply to my email and sent another invoice demanding £91.20 without disputing my calculation which was agreed with your letting management! Not replying to my calculation and then threatening me with legal action is absolutely disgraceful, so this review is justified.

Richard · 25 November 2020

★★★★★ 5/5

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Would just like to say a big thanks to Nathan at the Aylesbury branch for all of his help and hard work, he has been very efficient and understanding. Me and my boyfriend are both very pleased! Thanks again!

Leah · 19 November 2016

★★★★★ 5/5

Google

I would like to say a big thank you to all of the team in chancellors from my first phone call with Tom to my market appraisel with Sam, I am truly looking forward to putting my property on the market with chancellors

Nicola · 10 November 2021

★★★★★ 5/5

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Jordan Liepa Client Development Advisor is incredibly polite and very easy to talk to him,Very quick to respond to any of my queries and sorts out any problem we may have immediately, Would highly recommend

Alexa · 5 November 2019

★★★★★ 5/5

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Austyn Is absolutely fantastic. Since we walked through the door any issues we’ve had (and there’s been a few! ) Austyn has sorted them out so quickly and promptly and kept myself and my partner up to date with all developments. His friendliness and professionalism really does put me at ease!

Sian · 30 September 2019

★★★★★ 1/5

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Very poor estate agents, takes ages to arrange viewings, agents don’t know important details about the properties so just talk about themselves the whole time, the lie about market interest in properties to try and rush you into a decision, will be avoiding and properties for sale that they are the agents for

Justin · 14 May 2018

★★★★★ 5/5

Google

Thomas Smallwood and the whole team at Chancellors was awesome! Great professional service and timely responses made the process of renting my first home effortless.

Kennedy · 1 September 2023

★★★★★ 5/5

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I recently registered with you and I must say the customer service I received was excellent. Lauren Fell, Charles Allen and Kate Coleman were particularly helpful in my plight to find a property. Well done guys great team.

Pamela · 10 November 2016

★★★★★ 5/5

Google

Good experience with Chancellor's Banbury. Charlotte coordinated things like viewings and communication very well.

Frantisek · 20 April 2024

★★★★★ 5/5

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my experience with Chancellor's has been great so far,they are very helpful and their customer service is always excellent, Sean Randall deals with my property when I have a problem and is always quick to get back at me with a solution. great job at everyone in the Slough branch!

Jorge · 28 July 2019

★★★★★ 5/5

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I worked with Chancellors for more than 3 years and i had a good experience, specially with Nathan Than, he helped us a lot. Thank you Nathan for your support!!! You are doing a great job!!!

Duta · 6 December 2017

★★★★★ 5/5

Google

Good experience with very friendly and responsive agent Emily. Would fully recommend her.

Sophie · 20 April 2024

★★★★★ 5/5

Google

Looking for a property to rent, having recently contacted the Banbury branch, Richard the the manager really looked after me, and was extremely helpful, would recommend! Thank you Richard for saving my Christmas!

Tom · 28 July 2019

★★★★★ 5/5

Google

Charlotte had really good knowledge of the property and was very professional with her timekeeping and work.

Peter · 21 January 2024

★★★★★ 1/5

Facebook

Poor communication. Slow at getting things done. Don’t come back to you. Bad photography and then when we tried to exit our contract under the cooling off period they told us this was not relevant as we signed online and not in person!!! Would never recommend anybody to think about using them. Very unprofessional company. Very bad experience. Utterly disgusted with the company as a whole. So we had no viewings the whole time it was marketed. and now they are trying to sting us for £400!!! This has left a really bitter taste in my mouth. I know a lot of people in the area looking to sell and will definitely not be recommending you to anyone. They also left a full blown photograph of our 4 year old daughter online on the details and wondered why we asked for the property details to be removed from the website !!!

Kirsty · 12 October 2019

★★★★★ 5/5

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It’s a shame to read so many poor reviews when I have received excellent service from my property manager Tegan Ellis who has been trying to help sort out a repair for an oven. She has been incredibly helpful, polite and got the job done.

Sarah · 3 October 2020

★★★★★ 5/5

Google

Utterly fantastic service from the lettings department at Chancellors, especially from Emma in the branch office who showed me the property initially. She was very helpful and cheery and was more than happy to answer any questions I had at the time (and afterwards!). Zara at Head Office who handled the tenancy documentation and deposit details was amazing too; kept me fully up to date with the process and what was required from me, and was happy to answer my many questions. Would highly recommend the Lettings Team!

Caroline · 28 July 2019

★★★★★ 5/5

Google

I can't recommend Chancellors at Banbury highly enough. They have been great over the last few years with helping me rent my property out. I have recently had to sell it and the whole office have been wonderful. A special mention has to go to Emma who has provided me with super support and kept me sane during the process; her professional yet friendly manner, and regular updates and checkins during the selling process really sets her apart and is a rare quality and hugely appreciated. Thank you everyone; Emma, Matt and Harry!

James · 28 July 2019

★★★★★ 5/5

Google

From the initial professional meeting with Emily at Chancellors when putting our house on the market to the final exchange of contracts Chancellors have kept us informed and have been helpful all the way. We sold within a month at a price we were extremely happy with. A special mention and a big thank you must go to Harry Adams. He worked very hard in dealing with the various solicitors and estate agents in our chain in order to achieve a successful exchange of contracts within a deadline. He kept us informed regularly, was easy to contact and was honest and professional throughout.

Trina · 28 July 2019