Every review we hold for the Banbury office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI was reviewing the area with an eye to rent. I was previously unsure if I should go the 3rd party route, being sceptical of the value of agencies. However having tried myself at length to research and review the market, independently the options were limited. After some negative experiences with other local agencies in the past, I was really happy with the personal attention Richard Chaudry provided in particular. He went above and beyond to make sure we found the property we desired.
Adam · 28 July 2019
★★★★★ 5/5
GoogleHaving dedicated enormous amounts of time, money and effort in to finding the right partnership to let my property, it was an instant feeling of a perfect match as soon as I was introduced to the Chancellor letting team in Banbury headed up by Richard Chaudry. From the first introduction it was clear that my needs were at the forefront of the company and it was not a case of promising things just to win my business, which I had experienced in other letting agents. Not only was a surprisingly high rental package suggested could be achieved but they completely exceeded expectations by following through in a professional and speedy process. Fully recommended.
Michael · 28 July 2019
★★★★★ 1/5
FacebookVery dishonest and unprofessional letting agents - possibly the worst of all. They have no clue what they are doing. Being a landlord for 10 years, I have never seen anyone like them and would definitely avoid them at all costs. Unfortunately, I had to learn it the hard way which costed me 2 months rent and loss of personal time chasing rent arrears from a tenant all because of their fault which they agreed to but gone back on it and denied to pay the losses.
Nagesh · 28 July 2019
★★★★★ 1/5
FacebookThe worst Estate Agents I have ever dealt with in 10 years. So unprofessional and no one seems to have the slightest clue. I am constantly chasing for updates and reports that are outstanding. I am confused as to what I am paying for. Would definitely not renew my contract.
Sima · 4 March 2018
Agent replied
Hi Sima, we are very disappointed to read that you have felt cause to rate us 1 star. Please could you contact us at seniorsupport@chancellors.co.uk so that we can investigate this matter for you? Many thanks.
★★★★★ 5/5
GoogleWe found her very helpful and informative. She was a pleasant lady and put us totally at ease about how to go about selling our property.
Niels · 30 April 2023
Agent replied · 29 July 2023
Thank you Niels for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 1/5
FacebookI have genuinely never encountered such bad customer service. Once an offer accepted they literally don't care about their clients. They don't keep in contact or chase up the buyers and they hand you over to a separate office so noone seems to know what's going on.
Victoria · 30 September 2019
Agent replied
Hi Victoria, we're sorry to hear that you feel disappointed with our customer service. So that we can investigate this, please could you contact us via customercare@chancellors.co.uk with the details? Many thanks and we'll be in touch soon.
★★★★★ 1/5
FacebookAbsolutely horrendous.
If you're ok with breach of data protection and disclosure of your personal finances to your ex-husband, hey, go with Chancellors.
They are SO inept, unbelievably arrogant, inordinately incompetent and even with numerous court demands, they refused to engage. At your peril.
Optimo · 22 September 2020
Agent replied
Hi Optimo, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
★★★★★ 5/5
FacebookRecommendation for Jenny Dowden for her professional conduct and caring demeanor. She has been highly attentive and swift-acting throughout the process of me letting my property. She clearly takes great personal pride in delivering the best level of service possible and is a real asset to the Chancellor's team.
Steph · 22 March 2018
Agent replied
Thank you for taking the time to share your positive experience of letting your property. We will be sure to pass on these kind words to Jenny Dowden, of whom we know will be very happy to hear this.
★★★★★ 5/5
FacebookHad superb support from Becky Chen during our house sale and purchase. She was supportive, helpful and kept us up to date during the entire process. Thanks Becky for all your help! :-)
Caz · 30 November 2017
★★★★★ 5/5
GoogleI had a good experience with the estate agent very friendly answering the questions I had.
Charmaine · 16 December 2023
Agent replied · 30 December 2023
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
★★★★★ 5/5
FacebookEmma Keeley has been extremely efficient in resolving a minor issue. Her problem solving skills are excellent and she is always courteous, logical and efficient. A super asset to Chancellors. Well done Emma
Sue · 25 November 2016
★★★★★ 5/5
FacebookCan't thank Neil Ballard enough for his hard work and commitment to excellent customer service from looking at houses to exchanging contracts. If we ever move again we will be working with Neil.
Kayli · 1 November 2016
★★★★★ 5/5
GoogleCallum and Richard have been very helpful and professional in helping us finding a new rental home and putting our offer through for the property. They kept us constantly updated throughout the whole process. My partner and I have had a …
Emi · 21 October 2020
Agent replied
Thank you for leaving us this great review Emese, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 1/5
FacebookAbsolute shambles. I wish I could take the stars away. They do nothing apart from robbing people without giving the service.
Started with Daniel from the Sunbury office who promised us of great customer service and communication. Daniel along with his team at sunbury hardly communicated and their specialist team had no clue when they spoke to me over the phone. A sale that would normally take couple of months took over five months to complete. When I layed the frustation out to the senior directors they first asked me to pay their fees. Once I paid the fees they just told me to that there is nothing they can do.
Plz plz plz do not deal with this company.
You will regret your decision for ever
Samir · 28 September 2017
★★★★★ 5/5
FacebookWe have had the pleasure of dealing with Jayne Morris originally from the Kington branch, who helped us almost 2 years ago with our rental search. She had ideas and inspirations for us, before we even moved in. Nothing was a problem and she would always plan to see us, for viewings, when convenient with myself and my partner.
Since we have lived here, Jayne has always gone above and beyond with helping us and sorting any problems out, highly recommended.
Tessa · 26 September 2017
★★★★★ 5/5
FacebookI was delighted with the excellent service I received from Declan Hartigan at Chancellors. I called one morning on the off chance there were any vacant properties to view that afternoon and he arranged a viewing within a couple hours. I loved the property and was able to make an application in minutes. The entire process has been smooth as Declan has kept me well-informed and immediately answered any queries I've had. Also, the entire process was completed within a week! The help and efficiency I have received from Chancellors has taken the stress away from moving house!
Paige · 8 August 2017
★★★★★ 5/5
GoogleThomas from Chancellors has been very helpful throughout the process of our application to rent a house. Service from Chancellors on the whole is straightforward and is good.
Joseph · 14 December 2022
Agent replied
Thank you for leaving us this great review Joseph, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 5/5
GoogleExcellent estate agents to work with! I would totally recommend them!
Rosu · 7 March 2024
Agent replied · 21 March 2024
Thank you for leaving us this great review Rosu, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 1/5
FacebookI rent a flat via Chancellors and I have not seen people more UNPROFESSIONAL in my whole life. They only care about taking your money at the beginning of the process and making up ridiculous excuses to keep the money of your deposit at the end. NEVER AGAIN!
Guillermo · 29 March 2017
Agent replied
Exactly our experience too. I would never ever deal with this estate agent again. Absolutely disgraceful the way they treat tenants.
★★★★★ 5/5
FacebookGeorgina Marshall has been excellent over the past few weeks on a number of deals. She's efficient, makes sure matters are progressing and is friendly and approachable. A real credit to Chancellors.
Charlotte · 1 November 2016
★★★★★ 1/5
GoogleThe most useless estate agent in Banbury by far.....no matter how many times I tell them I am in meetings and cannot take phone calls they insist on phoning and leaving voicemail.
Not only this I send them lists of dates and time and ask them to email me availability / confirmation....voicemail .... "hi please call us back".
Why anyone would pay them is beyond me, they are nothing more than a glorified call center. Use Purple Bricks or anyone else. No wonder they struggle to close sales.
Dan · 30 July 2016
★★★★★ 5/5
FacebookAs a contractor working with Chancellors has been great the refurbishment dept and property managers are friendly and helpful. Casey Gramson and Elysia Phillips have been fantastic to work with. They help greatly to get jobs completed, relaying information to Landlords and tenants.
Nicola · 6 March 2020
Agent replied
Thank you Nicola!
★★★★★ 1/5
Facebookwith advice asking us to market our house at over 30k less than value, plus a lack of competence, we regret ever signing up with Chancellors. waiting for the contract to end so we can go with more competent estate agents.
Wayne · 25 September 2020
Agent replied
Thank you for reaching out to us Wayne, we are sorry to hear of your current frustration. To enable us to look into the matter and try to resolve these frustrations for you please send an email to chris.gray@chancellors.co.uk. Thank you.
★★★★★ 1/5
Facebookabsolutely appalling service. i cancelled the contract with them within the 14 days period due to a change in circumstances. they never even visited the property to take photos and it was never placed on rightmove. what followed was 4 months of debt letters, demanding paying costs. now been sent a county court letter. completely ignored when i challenged the costs, taken off in under 7 days. disgusting level of service. NEVER use this agent.
Debi · 26 January 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
