Every review we hold for the Banbury office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleRef. Emily Rattigan @ Chancellors of Banbury.
I originally placed my property for sale with another estate agent in Banbury and after 12 months my village property remained unsold; though to be fair I had accepted one offer after about 10 months had elapsed, but my buyers pulled out after some 7 weeks.
Thereafter I decided to change agents and put the sale of my property with Chancellors of Banbury. From memory that was at the end of March 2014.
The initial dialogue I had was with the Manager, Matt Burn, who said and did all the right things in getting my property ready for sale, including sending over a professional photographer for all the internal and external shots.
Emily Rattigan took the lead in undertaking viewings which she did herself, even though I was actually in the house (I was politely asked to go out for the duration of each viewing).
In about 4 weeks Emily had secured a buyer for me and I completed on the sale of my property in mid Aug 2014, which was about 4 months from the initial switch to Chancellors and, of course, that included all the legal work ahead of completion.
Whenever I spoke with Emily, either on the phone or face-to-face, she came across as a very professional person. Well spoken and with a good eye for detail. Whenever she had to chase something up she did so with some urgency then always made sure that either herself, or one of her colleagues, gave me an update of the outcome.
I had a pleasant experience dealing with Chancellors of Banbury in terms of selling my property, which was made all the better by Emily's professional attitude and sales experience. I therefore have no hesitation in recommending her for any future promotion Chancellors may be considering for her.
Tony Camilleri
Tony · 31 July 2015
★★★★★ 5/5
GoogleFrom the initial professional meeting with Emily at Chancellors when putting our house on the market to the final exchange of contracts Chancellors have kept us informed and have been helpful all the way. We sold within a month at a price we were extremely happy with. A special mention and a big thank you must go to Harry Adams. He worked very hard in dealing with the various solicitors and estate agents in our chain in order to achieve a successful exchange of contracts within a deadline. He kept us informed regularly, was easy to contact and was honest and professional throughout.
Trina · 24 March 2015
★★★★★ 5/5
FacebookWorked with Oliver Marsden and couldn't really ask for more. Efficient, responsive and helpful. Have worked with plenty of other estate agents who could learn a thing or two from Oliver!
Justin · 25 November 2016
★★★★★ 5/5
GoogleThey were very helpful and responded very quickly to everything. I can only recommend them.
István · 31 October 2023
Agent replied · 30 December 2023
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
FacebookRob Webb has been the property manager for my property. His manner is very friendly and helpful, and he has dealt with any issues quickly and efficiently.
Christiane · 15 August 2019
★★★★★ 5/5
FacebookShannon Downey has been helping me with a rental property in chieveley, she has been very processional, extremely helpful and a great help during the last week. Thank you Shannon!
Craig · 11 February 2017
★★★★★ 5/5
FacebookI'd like to say a massive thank you to Lucy Reeves! She was great when we needed to find our home ASAP. Highly recommend to everyone! Thank you Lucy again.
Lucie · 11 December 2016
★★★★★ 5/5
FacebookI had a great call from Kassandra Hopkins who is very helpful, understanding and supportive. She found for me into a very professional way the best approach for my circumstances and made me feel comfortable. I would 100% recommend her to anyone.
Mihaela · 16 August 2019
Agent replied
Thank you so much! ?? Suzy Whitley-Park
★★★★★ 5/5
FacebookWell that was stressful but finally today we exchange! If it wasn’t for Nicole Puckett it wouldn’t of happened today. She got onto the solicitors and sorted things that solicitors should of known and done. I would highly recommend her and team. Thanks again
Jessica · 9 March 2018
Agent replied
Thank you for your positive feedback regarding the speed at which contracts were exchanged. We are sure that Nicole Puckett will be very happy to hear this.
★★★★★ 5/5
FacebookWe are very satisfied with our property manager, Francesca Deacon. We keep receiving excellent, kind and quick service. Thank you Frankie!
Gábor · 9 February 2021
★★★★★ 5/5
FacebookJessica Kendall has been proactive and diligent in ensuring that I receive regular updates with regards to the rent payment. Likewise, her telephone mannerism is excellent.
JA
Landlord
John · 13 February 2018
★★★★★ 5/5
FacebookMyself and my partner, purchased our first home through Chancellors High Wycombe, Kate McElroy restored my faith in estate agents, very knowledgeable friendly and easy to approach always kept us upto date and always went out of her way for us! Thanks for everything Carl
Carl · 11 November 2016
Agent replied
Thank you Carl, it was a pleasure. I am pleased to have resorted your faith and welcome to High Wycombe! :)
★★★★★ 1/5
FacebookMessed me and my partner around, absolutely awful service, STAY AWAY from this estate agent, they lied to us, refused to take the holding deposit, in absolutely disgusted by the way they treated me and my parter, absolutely Disrespectful
Carly · 10 July 2020
Agent replied
Hi Carly, thank you for taking the time to get in touch, we are disappointed to read of your concerns. So that we can investigate this, please could you contact us via customercare@chancellors.co.uk with the details? Many thanks.
★★★★★ 5/5
FacebookThe service received from Chancellors was first class and Emma Aquino was very helpful in ensuring that I get best service. It's been nothing but perfect customer servicing.
Isaiah · 25 September 2017
★★★★★ 1/5
GoogleThey won’t stop pestering me even though I’ve asked them to stop contacting me.
Raphaël · 4 April 2025
★★★★★ 5/5
FacebookI needed so advice on selling my home. Spoke to a member of your team Oliver Marsden, he was excellent. Guided me in the right direction, excellent member of your team. Would definitely use Oliver again in the future. Keep you the good work.
Russell · 24 November 2016
Agent replied
Thank you russell
★★★★★ 1/5
GoogleAwful branch!
They hardly answer the phone and don’t return your calls when when promised.
Mandi · 21 August 2023
Agent replied · 26 August 2023
Thank you for reaching out to us Mandi, we are sorry to hear of your current frustration. To enable us to look into the matter and try to resolve these frustrations for you please send an email to directors@chancellors.co.uk. Thank you.
★★★★★ 5/5
FacebookNatalie Wing has been very good at keeping me informed and responsive to my emails. I recommend her and am pleased with the service I have received,
Vanja · 26 September 2017
★★★★★ 5/5
GoogleYes I liked the place and will let you know as requested by Monday my confirmation
CHRISTOPHER · 22 July 2023
Agent replied · 29 July 2023
Hi Christopher, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
Facebookgreat agency and very pleasant associates to deal with!!! I would like highly praise and compliment Laura Kirby!!she has been really professional yet friendly and very pleasant person to deal with. Very prompt and fast respond from her due to my request unless most of the relocation agencies never getting back!hope our good epierence will continue with this agency and hopefully we would be able to move to a new property as soon as possible!!
Neringa · 4 September 2017
★★★★★ 5/5
GoogleWell organised,ready to answer questions honestly, great job
Chenai · 21 January 2024
Agent replied · 21 March 2024
Thank you Chenai for giving our Banbury branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
★★★★★ 5/5
FacebookWe've been letting with Chancellors for a short time but so far our experience has been great. Our property manager, Francesca, has been particularly helpful, always quick to respond to emails and deal professionally with any issues we've had.
Matthew · 20 October 2019
Agent replied
Thank you so much for your feedback
★★★★★ 2/5
GoogleHopeless Estate agents, couldn't even meet a surveyor at the house to let them. Very slow in contacting the seller, tried to sell you their own mortgage advisor who charges a whopping 1% of house value, ouch! Stay clear!
Jammy · 20 October 2019
Agent replied
Hi Jammy, thank you for taking the time to get in touch, we are disappointed to read of your concerns. So that we can investigate this, please could you contact us via customercare@chancellors.co.uk with the details? Many thanks.
★★★★★ 5/5
FacebookFrancesca Deacon has been most attentive and helpful in responding to my queries around our flat rental. Such good service - thanks!
Carole · 20 October 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
