Trusted Agent profile · Balham, Greater London

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Marsh & Parsons reviews in Balham

★★★★★ Excellent

353 reviews across 3 platforms

45 Balham Hill, Greater London, SW12 9DR

Part of Marsh, see every office.

Marsh's office in Balham, Greater London, at 45 Balham Hill, is rated 4.8 out of 5 across 353 reviews on three platforms, including 324 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of two awards Marsh won in 2026.

Google logo

4.8 / 5

324

Reviews on Google

This office

Facebook logo

4.5 / 5

19

Reviews on Facebook

This office

View Agents logo

4.5 / 5

10

Reviews on View Agents

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

About Marsh Balham

Marsh & Parsons Balham & Clapham South Estate Agents is located at the top of Balham Hill, close to Clapham South tube station and offers both sales and lettings departments dealing with property in Clapham South, Balham, Streatham Hill, Tooting Bec and beyond. The selection of property available in these areas is wide ranging from stunning modern new build apartments overlooking Clapham Common to large Victorian family houses in the Nightingale Triangle and the ever popular Heaver Estate. Balham not only offers great proximity to three commons but also a buzzing nightlife, boutique shopping, street markets and excellent schools all on the doorstep. With its continued gentrification and easy access to the nearby Northcote Road, Abbeville Village and the Northern Line, Balham continues to be a popular place to live.

Awards

The Trusted Agent 2026 results for Marsh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Balham office, from every platform, shown as written. First names only.

5/5

Google

Been dealing with Francesca, great service!

Tom · 24 September 2024

Agent replied · 24 October 2024

Dear Tom, Thank you for taking the time to leave a 5 star Google review. Kind regards, Lesley

5/5

Google

Great service, very happy with Ollie. He showed us exactly what we wanted, and very professional and know a lot about properties. Thank you. Definitely recommend.

La · 13 August 2023

Agent replied · 27 August 2023

Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Marilyn Plews, Customer Relations Team

5/5

Google

Great experience with Francesca, very professional and attentive!

A1 · 20 August 2024

Agent replied · 24 October 2024

Thank you for taking the time to leave a 5* review. Kind regards, Lesley, Customer Relations Team

5/5

Google

Reliable, efficient, professional and responsive, happy to recommend and we would use them again.

Asad · 21 April 2024

Agent replied · 20 June 2024

Dear Asad, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team

5/5

Google

Really good experience working with Rupert Viney and Giles Grainger at Marsh & Parsons Clapham South/Balham. Super helpful and responded to all of my questions quickly.

Anna · 30 June 2023

Agent replied · 30 July 2023

Dear Anna, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Lesley Alford, Customer Relations Team

4/5

View Agents
Seller

Would recommend to a friend

We had a very positive experience of M&P Clapham South. They worked hard to get plenty of viewings through the door in a slow market. Dom was helpful throughout. I would recommend them to a friend.

Anonymous · 11 September 2017

5/5

Google

Matthew has been top class from start to finish, from showing us only places that matched our requirements to getting all the paperwork sorted. Definitely the best agency we have had the occasion to deal with!

Virginie · 28 October 2016

5/5

Google

Matthew has been top class from start to finish, from showing us only places that matched our requirements to getting all the paperwork sorted. Definitely the best agency we have had the occasion to deal with!

Virginie · 17 September 2016

5/5

Google

It was great working with Ollie at M&P. He has been easy to approach, quick to answer and very informative.

Tolga · 26 October 2023

Agent replied · 25 November 2023

Dear Tolga, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. Kind regards, Lesley Alford, Customer Relations Team

5/5

Google

Great experience with Marsh & Parsons over the last ten years. Thanks especially to Rupert Viney from the lettings team for securing the latest tenancy and the managers.

Nick · 2 March 2023

Agent replied

Hi Nick, thank you for taking the time to leave such a positive review of your experience with us. Rupert and the team will be thrilled to hear of your feedback. We look forward to another ten years of assisting you with your property matters. Thanks again, Marsh & Parsons.

1/5

Google

Unresolved maintenance issues at our unit, The Paperworks, Balham Grove over last 6 months of tenancy. This included no working lights for over five weeks to the entire lower floor (which comprised two bedrooms and two ensuites). Had to get around the house and bathrooms with torches and head lamps, and mold spread throughout windowless bathroom as non functioning exhaust fan was related to the electric wiring issue. Agents consistent poor coordination and communication with electricians meant issue still unresolved by the time we moved out in November 2017.

Ian · 28 October 2018

5/5

Google

Found our new home through Georgia - she was extremely helpful and friendly during the process which made all the difference. Also very quick to respond! Would definitely use her again if we moved :)

Emily · 19 April 2022

Agent replied

Hi Emily, thank you so much for taking the time to leave your kind review! We're delighted that you are happy with your experience so far and will be sure to pass your feedback onto Georgia and the rest of our team in Balham & Clapham South. All the best, Marsh & Parsons

5/5

Google

I've worked with the Balham branch of Marsh and Parsons for many years, for both sales and lettings of local properties. I've always found M&P staff at this branch to be helpful, fair, and ready to go the extra mile (...though perhaps not always quite as smooth at head office level, where I've had one or two issues). However, I was particularly impressed on my most recent letting experience, where Emma Procter and her staff couldn't have been more efficient. I gave them a go ahead to let a property on my departure for a 2 week holiday: within 2 days, hardly having had time to unpack and pick up a glass of Stellenbosch Sauvignon Blanc, and we had above asking-price offers from 2 good sets of tenants! Referencing and processing of the preferred tenants was conducted whilst I moved onto the Shiraz, for a move-in date just a few days after my return! Emma even popped into the property in my absence to check that the professional cleaners had carried out the job properly so that I wasn't left unprepared in those few days prior to new tenants moving in. It was a process conducted with real professionalism, and meant that I could enjoy my holiday without unnecessary stress or interruption. I should go away more often.

Paul · 31 July 2018

5/5

Google

We had recently very positive encounter with Marsh & Parsons. Toby helped us to find and secure a very adorable garden flat in Clapham.

Anita · 1 May 2023

Agent replied · 30 July 2023

Dear Anita, We are really pleased to hear you enjoyed your experience with us and thank you for leaving a 5 star review. Kind regards, Lesley Alford, Customer Relations Team

5/5

Google

Thank you so very much to Michelle from the Balham Hill office for all the help and support during our recent sale. The service was outstanding! always contactable or calls returned within minutes and always willing and happy to help. With M&P we felt like we mattered and were not just another client through the door. The word I would like to use is "Boutique" for its association with dedicated service while providing a stylish product! Well done guys, we already have and will continue to sing your praises. B&D, Balham.

Brent · 31 July 2017

5/5

Google

“An extremely positive experience dealing with Amy. From the initial contact, virtually 24/7 reachability, and efficiency, Amy, and Marsh & Parsons, have significantly stuck out of any other brokers I dealt with during my 2 month search for houses and flats (dealt with ~7-8 different real estate agencies). Did not spam me with any offers they had, but rather sent me the properties that fit my criteria, and diligently followed up on the ones we liked. Nothing but good things to say, and recommend to anyone moving to Clapham area.”

T · 31 July 2017

5/5

View Agents
Seller

Outstanding professionalism from Marsh & Parsons Balham office

Perseverance and professionalism characterise the work by Balham sales manager Laura and sales negotiator Oliver Mason to achieve the successful sale of our property for full asking price. Throughout the ups and downs of the past months in a tricky market Laura and Oliver have remained upbeat and positive. They recognised the true value of our property where others were proposing compromise. I cannot rate their levels of communication, follow up and support more highly. I would definitely recommend them to anyone seeking to either sell or buy a property as working with these exceptional professionals will bring the greatest chance of success. Sincerely, Peter Luke

Peter · 7 July 2017

5/5

Google

We’ve had an excellent experience finding a new flat in Clapham South, thanks to the dedicated help from Toby Brewer!

Anna · 13 August 2023

Agent replied · 27 August 2023

Dear Anna, Thank you for your wonderful 5 star review regarding Toby. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Marilyn Plews, Customer Relations Team

1/5

View Agents
Tenant

Awful experience

They were dealing with our checkout and emailed us one day saying the landlord wants to keep your deposit (over £2000!) so can you please confirm this is ok. We were baffled as we had been expecting to get the whole lot back having left the flat in good condition and paid £240 through Marsh and Parsons to get a professional clean. We said no and what were the reasons. We were given a list which included nails and 'structures' in the walls, a bathroom fan not working and a stain on the carpet - all of which were on the check IN report! We explained this but got nowhere so I went to TDS as obviously the landlord and agent were chancing their arm. The agent even put that the place hadn't been cleaned TWICE on their response to TDS, despite us having booked the pro clean through them, and numerous other ridiculous and made up claims. Needless to say we got our entire deposit back less £50 for nails (which were actually there before - we aren't dumb enough to put nails in a rented flat - but we couldn't be bothered fighting it). Mostly disgusted with the scummy greedy landlord but the agency should have looked at the check in report and put a stop to it and avoid putting us through the unnecessary stress they did.

Nic · 22 April 2017

5/5

Google

A brilliant team of agents south of the river and special credit to Lewin, Sam, Nathalie and Jess for outstanding service on finding us a buyer and getting us through to exchange. Thanks guys!

George · 15 March 2022

Agent replied

Hi George, thanks so much for taking the time to leave us your positive review! We are delighted that you are pleased with your experience with us and will be sure to pass on your feedback to the team in Balham. All the best, M&P

5/5

Google

“An extremely positive experience dealing with Amy. From the initial contact, virtually 24/7 reachability, and efficiency, Amy, and Marsh & Parsons, have significantly stuck out of any other brokers I dealt with during my 2 month search for houses and flats (dealt with ~7-8 different real estate agencies). Did not spam me with any offers they had, but rather sent me the properties that fit my criteria, and diligently followed up on the ones we liked. Nothing but good things to say, and recommend to anyone moving to Clapham area.”

Trpimir · 28 October 2016

4/5

Google

Good experience. Nichola kept me informed every step of the way, which was very important to me. She gave clear direction and instruction at all times. I woudl recommend Marsh and Parsons

Debra · 29 October 2014

5/5

Google

Ollie helped us secure a lovely property and was extremely responsive and quick regarding the letting process.

Yashaswani · 26 September 2023

Agent replied · 25 November 2023

Dear Yashaswani , Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Lesley Alfordi, Customer Relations Team

5/5

Google

I dealt with Kieran when renting a flat recently. He was extremely knowledgeable and professional throughout, and got us into the place we hoped for. I would definitely recommend!

Tobias · 28 October 2017

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Marsh & Parsons

How many reviews does Marsh & Parsons have?

Marsh's Balham office has 353 reviews across three platforms: 324 on Google, 19 on Facebook, 10 on View Agents.

What is Marsh & Parsons's rating?

Marsh & Parsons is rated 4.8 out of 5 across all 353 reviews, and 4.8 out of 5 on Google from 324 reviews.

What do sellers say about Marsh & Parsons?

3 reviews from sellers, rated 4.7 out of 5 on average. For example, Alex wrote: "Laura and the team at Marsh & Parsons have been great and I would have no hesitation in recommending them. They didn’t give me the highest valuation of all the ..."

What do buyers say about Marsh & Parsons?

3 reviews from buyers, rated 5.0 out of 5 on average. For example, Toni wrote: "Oliver has been friendly, polite and extremely efficient through out the purchase of our property. He kept us informed with the all the latest updates and by ..."

What do landlords say about Marsh & Parsons?

3 reviews from landlords, rated 5.0 out of 5 on average. For example, Simon wrote: "Once again Emma Procter and her team in Balham worked wonders at a particularly difficult time of year (November). What impressed me most was the company's ..."

Has Marsh won any awards?

Yes. In The Trusted Agent 2026 awards: Marsh, Balham won Gold; Marsh, Little Venice won Gold.

Where is Marsh's Balham office?

Marsh & Parsons, 45 Balham Hill, Greater London, SW12 9DR.

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