5/5
GoogleTop class service from the team at Caernarfon, Very professional and helpful from start to finish. Would highly recommend. Thank you all for your work.
Trusted Agent profile · Ayr
Verified
Donald Ross Residential Ayr reviews
★★★★★
234 reviews across 1 platform
1 Beresford Terrace, Ayr, KA7 2ER
Donald Ross Residential's office in Ayr, at 1 Beresford Terrace, is rated 4.5 out of 5 across 234 reviews on 1 platform, including 234 Google reviews rated 4.5.
Reviews
Every review we hold for the Ayr office, from every platform, shown as written. First names only.
Google5/5
GoogleVery friendly and helpful. Putting it up for sale in 1 week. Good communication between members of staff. Reliable, offering good advice to get the property sold.
Agent replied · 11 May 2026
Thank you for your kind feedback. We’re delighted to hear you found the team friendly, helpful, and supportive throughout the process. … More
5/5
GoogleThe Caernarfon team have been fantastic on every part of the process of buying our first house. Shoutout to Sophie, for going above and beyond and being so helpful! Thank you from the bottom of my heart. Elgan, Dylan and Nico (the dog).
5/5
GoogleHouse sold in 5 days.Very organised and pro active company.
Agent replied · 24 March 2026
Thank you for taking the time to leave your review. It is very much appreciated.
5/5
GoogleThank you so much to the Caernarfon team for all their hard work and dedication in finding the right buyer for our property and supporting us throughout the process. An extended thank you to Aled Owen for going the extra mile to keep us all on track. Also, thank you to the marketing team for the amazing job they did in showcasing our property and its unique features. (Source : allAgents)
5/5
GoogleExtremely professional service provided at the outset (valuation) of property and throughout the selling process. Updates provided and responded promptly to all queries.
5/5
GoogleExcellent service (and patience!) from all the staff despite us pulling out of one purchase. Many thanks, finally got the house we liked.
4/5
GoogleGreat service throughout. Friendly staff at all times. One negative comment, need to communicate more between different staff viewing the house i.e pass on information already given. Otherwise recommend.
Agent replied · 8 August 2026
Thank you, Avril, for your honest and thoughtful feedback. We’re really pleased to hear you found our Caernarfon team friendly and that you received great service throughout. We also appreciate your comments about communication between staff, and we’ll take this on board to make sure we keep improving. It’s great to know you would still recommend us, and we’re grateful for your support.
5/5
GoogleAn incredible experience from start to finish. All of the staff had been excellent in giving their help every step of the way. Thank you very much Caernarfon team
Agent replied · 8 August 2026
Thank you very much, Rhys, for your kind words. It's great to hear that you had such a positive experience with the Caernarfon team from start to finish. We are very pleased that the staff were able to offer the constant help and support you needed every step of the way. Your feedback means a lot to us all here, and we wish you the best in your new home.
5/5
GoogleGreat service I would highley recommend
1/5
GoogleAwful estate agents. Blatant lies from a deeply unprofessional office. I had to threaten legal action for them to stop their demands and insults. Money grabbing to say the least. Recommend you don't go anywhere near this bunch.
Agent replied · 7 July 2023
Over two years ago we asked you to contact us as we do not know you as a client and you have not contacted us so clearly this is not a genuine review (We are sorry to hear this was your experience. Please would you email office@donaldross.co.uk so that we can look into this further.)
5/5
Googleattentive & helpful staff, kept us informed at every step of the process! delighted with results!
Agent replied · 7 May 2026
Thank you for your kind feedback. We’re delighted to hear you felt well supported and informed throughout every stage of the process. Providing attentive service and clear communication is something we pride … More
5/5
GoogleKnowledgeable, professional and very helpful
5/5
GoogleExcellent quality service Great customer care nothing to much trouble and the go the extra mile
5/5
GoogleSue Morris and Sophie were amazing . We had a rocky journey ,selling our property , and Sue was there to support us all the way X Pleasant helpfull supportive . Thank you x
5/5
GoogleHouse sold quickly ans smoothly. Donald Ross found potential buyers quickly and used there social media platforms to advertise our house. Whole process was stress free and would definitely recommend there service to anyone.
Agent replied · 10 November 2024
Thank you Scott, your 5 star review is very much appreciated.
5/5
GoogleVery professional. Very helpful. Courteous. Kept us well informed throughout the whole process. Came recommended to us and will have no hesitation recommending them to friends and family in the future. Delighted with the service.
Agent replied · 2 May 2025
Lovely to receive your 5 star review, thank you so much for that, we are delighted that you will recommend us to family and friends.
5/5
GoogleDaffydd Hardy are honestly the best Estate Agents ever and I have dealt with a lot! Nothing is too much trouble and they are very Human and understanding and efficient from start to finish. They are all lovely individually and great as a team. We have bought and sold through them and would again. I have never met such dedicated genuine Estate Agents. If you are looking for an Estate Agent that actually cares about you and your needs look no further
5/5
GoogleThanks so much to the whole friendly team at Caernarfon, particularly Ffion though, who really went above and beyond, persisted and helped me secure a tenancy - can't really thank you enough!
5/5
GoogleSophie and the Caernarfon team were professional and patient with me during a difficult sale. I highly recommend them.
Agent replied · 8 August 2026
Thank you, David, for your kind words. We’re so pleased to hear that Sophie and our Caernarfon team were able to support you with professionalism and patience through a difficult sale. Your recommendation means a great deal to us, and we’re glad we could help you achieve a positive outcome here in Gwynedd.
5/5
GoogleAll the staff are friendly and make you feel like part of a family, all really helpful can’t recommend them enough thank you.
1/5
GoogleShould be clearly mention requirement from landlord when you advertise your letting property. 3 bedrooms and 3 bathrooms flat is not suitable for family (3 people), because for one child. What a rejection point?? Such a very worst experience and waste of this with this estate agent. 😞 …
5/5
GoogleReally helpful from start to finish! Fair to say I was more than a little stressed at times as it was a long distance move but the team were very helpful all the way through. Thank you so much to all of them for putting up with me!
5/5
GoogleIncredibly friendly and incredibly helpful. I would recommend to friends and family :)
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