Every review we hold for the Ayr office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleReflecting on the past four years of our professional association, I am compelled to express my heartfelt appreciation for the outstanding service and commitment exhibited by Fiona, the Manager at Donald Ross, and her team in overseeing and …
Ahmet · 12 October 2024
Agent replied · 25 August 2024
Dear Ahmet, thank you very much for your excellent review of our service over the 4 years you have had your property managed and then sold with us , the Lettings team and the Sales team are over the moon to hear such a glowing report of their service.
★★★★★ 5/5
GoogleEvery member of staff are so friendly and helpful and make selling and buying a house much less stressful than it can be, I would recommend them to anyone who needs any help with selling or buying. Definately the best team 🤩 …
Nia · 8 August 2024
Agent replied · 8 August 2026
Hi Nia, thank you for your kind review of the Caernarfon team. It's great to hear that you found the team helpful and friendly, which is what we try to achieve with all our customers using the estate agency in Caernarfon. I'm really glad to hear you recommend us, and thank you for taking the time to leave us a review.
★★★★★ 5/5
GoogleVery helpful and kept me updated with any updates in the process. Would use again.
Josh · 8 August 2025
Agent replied · 8 August 2026
Thank you, Josh, for your kind review. We’re so pleased to hear that our Caernarfon team kept you well informed throughout the process and made everything straightforward for you. We’d be delighted to assist you again in the future, and we really appreciate your recommendation here in Caernarfon.
★★★★★ 5/5
GoogleVery helpful staff not a technical wizard with my phone had to rely on staff to help me made to feel comfortable and welcomed many thanks
Derrick · 24 March 2025
Agent replied · 24 March 2026
Thank you for the review, the staff are delighted that they could help.
★★★★★ 5/5
GoogleWonderful service from all staff at Donald Ross. 30+ viewers which DR took care of and house was sold in 8 days at closing for a fabulous price. Communication was great from start to finish and staff very friendly and polite. A relatively stress free experience. Can’t recommend enough.
Linda · 24 March 2024
Agent replied · 17 May 2026
Thank you for your wonderful feedback. We’re delighted to hear you had such a positive experience with the team throughout your sale. … More
★★★★★ 5/5
GoogleExcellent service from start to finish for a complicated purchase
Peter · 8 September 2025
Agent replied · 8 August 2026
Thank you so much, Peter, for your kind review. We’re delighted to hear that our Caernarfon team were able to support you right through what sounds like a tricky purchase. We really appreciate you taking the time to share your experience, and we hope you enjoy your new home here in Gwynedd. If you ever need any further property advice or assistance in the future, please don’t hesitate to get in touch.
★★★★★ 5/5
GoogleRecently purchased a property. As a first time byer, they gave me all the guidance that i needed, thank you caernarfon office.
Danni · 8 March 2026
★★★★★ 5/5
GoogleThank you very much to the Caernarfon branch for your services & continued updates during my purchase of a lodge on Glan Gwna Park! Brilliant
Louise · 8 February 2026
★★★★★ 1/5
GoogleVery disappointed with the whole thing
Allen · 24 September 2025
Agent replied · 11 May 2026
We’re sorry to hear that your experience did not meet expectations. Providing a high standard of service is extremely important to us, and we’re disappointed to learn we fell short on this occasion. … More
★★★★★ 5/5
GoogleCan’t rate Donald Ross Residential team highly enough. Always make the process of selling a property as easy and efficient as possible.
Brian · 26 February 2025
Agent replied · 10 November 2024
Thank you very much for your 5 star review, we are delighted to be of service to you again.
★★★★★ 5/5
Googlefriendly and very helpful will use them again
Dion · 8 August 2025
Agent replied · 8 August 2026
Thank you, Dion, for your kind review. We’re delighted to hear that you found our Caernarfon team friendly and helpful. It’s great to know you’d choose to use us again, and we look forward to assisting you with any future property needs.
★★★★★ 5/5
GoogleThe Team at caernarfon offices where great especially Aled who squared us away all the time and beyond professional.
P · 8 August 2024
★★★★★ 5/5
GoogleAmazing service from start to finish.
Iwan · 8 August 2025
Agent replied · 8 August 2026
Thank you, Iwan, for your kind words. We’re so pleased to hear that you received amazing service from start to finish with our Caernarfon team. Your feedback means a great deal to us, and we’re delighted we could support you throughout the process here.
★★★★★ 1/5
GooglePut in an application for a tenancy. First call, estate agent was friendly, engaging, was answering all my questions that i had. Put in the formal application to the landlord, was told i’d kept be in the loop with any updates either by phoning or email. Couple days went by, heard nothing. I phoned up and asked if there was any update, nothing. Landlord still making a decision.
Phoned up the week later, again. nothing. Landlord still making decision on who to take as their tenants, which is fair enough, if they have lots of applications. Estate Agent assured me that they would keep myself informed of any progress. Couple days went by and I checked rightmove, lo and behold. Property has had rent agreed. Normally, i would say fair enough, landlord has chosen someone who they think will be best suited. What is, annoying though, is the estate agent promising me specifically that they would keep me informed of any updates, even if landlord rejected my application.
Will not be using their service again.
Eliot · 18 October 2023
★★★★★ 5/5
GoogleFriendly and efficient. Would recommend.
D · 8 August 2025
Agent replied · 8 August 2026
Thank you very much for your feedback! We’re delighted to hear that you found our Caernarfon team both friendly and efficient. Your recommendation is greatly appreciated.
★★★★★ 5/5
GoogleBrilliant and very professional very highly recommended.communiacation at top level.Brilliant and very smooth sale of property all staff at caernarfon branch very helpful and understanding nothing was to much to ask for,communication on top level...i switched from one estate agent because he was very poor in selling the property it was on the market for 1 year by him and 3 buyers pulled out because of lack of profesionalism and no communication and lot of lies cost thousands because of him...But dafydd hardy sold the property in a few weeks which was amazing..BIG THANKS to aled,sophie and sue from caernarfon branch brilliant and lovely people to deal with.. (Source : allAgents)
Richard · 8 August 2023
★★★★★ 5/5
GoogleVery efficient, quick to answer questions, they were chasing me rather than the other way round. all very satisfactory.
Elizabeth · 8 January 2026
★★★★★ 5/5
GoogleExcellent Service, Really proactive
Esther · 8 May 2026
★★★★★ 5/5
GoogleExcellent service with kind, sensitive and efficient staff, in particular Sue. Would highly recommend.
Caroline · 8 August 2024
★★★★★ 5/5
GoogleFiona at Donald Ross made the whole rental experience so straight forward from start to finish. Especially doing everything online and by email was so much easier and saved taking time out my work to go through paperwork in person. Great experience and customer service! Now enjoying my new home 😊 …
Rachael · 24 March 2023
Agent replied · 7 July 2023
Thank you very much for the glowing report
★★★★★ 5/5
GoogleAmazing service in Caernarfon, especially from Ffion Price-Jones. We would recommend them to anyone, and it's wonderful to be able to do everything through the medium of Welsh!
Ffraid · 8 August 2024
Agent replied · 8 August 2026
Thank you very much, Ffraid, for your lovely feedback. It is very nice to hear that you received such good service from our team in Caernarfon, especially from Ffion Price-Jones. We are also very proud that we can offer the service through the medium of Welsh - that is very important to us. Thank you very much for your kind recommendation.
★★★★★ 5/5
GoogleVery professional and direct. The personnel are confident and helpful. I was unable to fault them or their methods.
Alex · 21 December 2024
Agent replied · 9 December 2024
Thank you very much for giving us 5 stars we are extremely appreciative of your positive comments.
★★★★★ 5/5
GoogleVery helpful staff not a technical wizard with my phone had to rely on staff to help me made to feel comfortable and welcomed many thanks
Derrick · 26 July 2024
Agent replied · 25 August 2024
Thank you for the review, the staff are delighted that they could help.
★★★★★ 5/5
GoogleThe Caernarfon Team's customer service is second to none! FAULTLESS! I would highly recommend them to any of my friends and family. 5*
Ffion · 8 August 2024
Agent replied · 8 August 2026
Hi Ffion, thank you for your kind comments. Whilst you might be slightly bias :) it's good to know that your experience when a customer was "second to none".
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
