Every review we hold for the Ayr office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleA special thank you to Naomi, who was absolutely fantastic throughout the entire process. She was professional, friendly, approachable, and kept me updated every step of the way. Nothing was ever too much trouble, and she was always on hand to answer any questions and provide reassurance when needed.
Selling a property can be stressful, but Naomi and the whole team at Donald Ross made the experience as smooth and straightforward as possible. Their knowledge, excellent communication, and dedication gave me complete confidence from start to Finish.
Senga · 10 July 2026
Agent replied · 18 July 2026
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that Naomi made such a positive difference throughout your property sale. Keeping our clients informed, being available when they need us and making what can often be a stressful experience feel straightforward is exactly what we strive for every day.
We'll be sure to pass your kind words on to Naomi and the rest of the team. Thank you for putting your trust in Donald Ross Estate Agents, and we wish you every happiness in your new home.
★★★★★ 5/5
GoogleWe arranged to view a house with Donald Ross and were shown around the property by Jacqueline and then Andrew for a 2nd viewing a few days later. Jacqueline and Andrew were both excellent, professional and very knowlegeable about the property and the local area. They gave us time and space to have a good look around and were there to answer any questions we had. We'd like to thank all at Donald Ross in Ayr for their help in securing our new house and are very grateful for the excellent, professional service they have provided.
Simon · 5 July 2026
Agent replied · 6 July 2026
Thank you so much for your thoughtful review. It was a pleasure helping you find your new home.
We're delighted to hear that both Jacqueline and Andrew made your viewings enjoyable and informative. We believe buying a home should never feel rushed, so it's great to know you appreciated having the time to explore the property while knowing we were on hand to answer any questions.
On behalf of everyone at Donald Ross Estate Agents. We wish you all the very best for your move.
★★★★★ 2/5
GoogleFrom the start Fraser was very professional , we were given a ball park figure by Fraser which was never reached also after the initial signing it was downhill from there , there was no communication between the girls as we had said on more than one occasion that we were not doing the viewings also called to say I would be late for a viewing which wasn’t passed on , if Jacqui had been in charge of our sale I think there would be a different outcome.
Jacqui your professionalism is fantastic
Margaret · 30 April 2026
Agent replied · 7 May 2026
Thank you for your honest feedback. We’re pleased to hear there were positive aspects to your experience, particularly your comments regarding Fraser at the outset and Jacqui’s professionalism.
That said, we’re very sorry to learn that communication and coordination did not meet the standard you expected, or that we expect of ourselves. This is not reflective of the level of service we aim to consistently deliver, and your comments will be taken seriously and reviewed internally.
We would welcome the opportunity to discuss your experience further and regain your confidence, please feel free to contact us directly at your convenience.
★★★★★ 4/5
GoogleDonald Ross is a very slick and professional organisation, and EXCELLENT to deal with. Living just outside Edinburgh, I was selling my parents' rather unique property near Ayr - and Donald Ross provided first class customer service. After both viewing days, (thankfully I only had two Sundays) Naomi was superb at phoning and sending emails as to what viewers thought...over and above info on "The Street" app which you need a Smartphone to download it onto. Naomi really was absolutely A1 in every respect. The Schedule with the Photos looked excellent and everyone involved was a pleasure to deal with. The property sold (subject to the usual legal stuff) in circa 2 weeks at close to the price I was wanting. The reason I've only made this 4 stars is that one of the Partners wanted to put this on the market at £20K below the Home Report. I just found that bizarre!
Gordon · 16 April 2026
Agent replied · 10 May 2026
Thank you for your considered and generous review. We’re delighted to have delivered a service that met your expectations, and Naomi will be particularly pleased to receive your recognition.
Achieving a successful sale within a relatively short timeframe is always our objective, and we’re pleased this was realised for you.
We note your comments regarding pricing. Our advice is always carefully tailored to market dynamics and buyer behaviour at the time, with the aim of securing the best overall result.
We greatly appreciate your trust and the opportunity to act on your behalf.
★★★★★ 5/5
GoogleWe recently sold my dad’s property through Donald Ross Estate Agents and I honestly couldn’t recommend them highly enough. Helen and Naomi were fantastic at every stage of the process. They were professional, supportive, and incredibly efficient, which made what could have been a stressful time feel straightforward and well managed.
Communication was excellent throughout, we were always kept informed and any questions were answered quickly. The app they used made everything simple and convenient, and their advice was always clear and helpful.
Thanks to their hard work and expertise, the sale went through swiftly and with ease. A genuinely first-class service from start to finish. Thank you both!
Nicola · 16 February 2026
Agent replied · 24 March 2026
Thank you so much for your kind words. It’s great to know that communication, guidance, and the app all contributed to a smooth experience, and that the sale progressed quickly and efficiently. Your feedback is very much appreciated, and we’ll be sure to pass your thanks on to Helen and Naomi.
★★★★★ 5/5
GoogleFrom our initial discussion with Frazer at Donald Ross, we were extremely impressed by his warm and professional manner. His knowledge and expertise gave us such confidence that we decided to go ahead with DR selling our home.
Each stage of the process went smoothly, with Helen keeping us fully informed regarding the Home Report Survey and Media Support. We were on the market in less than 5 days, Viewings complete and Offer accepted in just 8 days facilitated by Naomi. All in all the Service, Communication and Professionalism from Frazer and his team made selling our home a very positive and stress free experience! I would highly recommend Donald Ross and have confidently recommended them to our friends and family. Helen Baskerville
Helen · 31 December 2025
Agent replied · 15 January 2026
Thank you very much for taking the time to leave such positive review. We’re delighted to hear that Fraser’s warm and professional approach gave you the confidence to choose Donald Ross Residential to sell your home. It’s great to know that each stage of the process ran smoothly and that Helen and Naomi were able to keep you fully informed and supported throughout. Achieving such a quick turnaround from going live to accepting an offer is always fantastic, and we’re pleased we could help make the experience positive and stress free for you.
★★★★★ 5/5
GoogleBig thank you to Donald Ross for getting our property on the market very quickly & sold within a week! The process was very slick with all staff members helpful, polite & very knowledgable - our main contact Naomi was a star At all stages everything was explained thoroughly - giving complete reassurance all the way. A well deserved 5 stars!
Billy · 16 April 2026
Agent replied · 22 April 2026
Thank you for taking the time to leave your review, it s very much appreciated. From all the team at Donald Ross, we wish you all the best in your new home.
★★★★★ 5/5
GoogleHelen & Naomi were extremely helpful & kept me fully informed with the progress of the marketing, viewings & the property sold very quickly. Would definitely recommend Donald Ross for their professionalism & customer service.
Karen · 31 July 2026
Agent replied · 29 August 2026
Thank you for taking time to leave a review. We're delighted that you received a quick sale for your property. We'll be sure to pass on your kind words to both Helen and Naomi, they'll be thrilled to know their hard work made such a positive impression. Thank you for trusting Donald Ross with your property, and for recommending us. We very much appreciate it!
★★★★★ 5/5
GoogleI have many years and property transactions under my belt and I can honestly say that Cadi Gaffey is the nicest, most real person I've met in property sales. She has kept our communication open and transparent, she is showing me exactly what I am looking for and some that I didn't know I might want, and I appreciate her friendliness and professionalism, all together making this purchase process less stressful.
Isabel · 8 August 2025
Agent replied · 8 August 2026
Thank you, Isabel, for such a wonderful review. We’re thrilled to hear that Cadi at our Caernarfon office has made such a positive impression and helped make your property purchase feel less stressful. Her friendly yet professional approach is something we’re very proud of, and your kind words will mean so much to her and the team. We’re delighted that you’ve felt supported and guided every step of the way, and we wish you all the very best as you move forward with your new home.
★★★★★ 5/5
GoogleThe team have been absolutely amazing with my sale. They have been very friendly and professional. Would definitely use Donald Ross Ayr again. Many thanks to Naomi, Jackie, Kerri and the team.
Susanne · 30 April 2026
Agent replied · 10 May 2026
Thank you for your kind and generous feedback. We’re delighted to hear you had such a positive experience with your sale. Naomi, Jackie, Keri and the wider team will be truly pleased to receive your recognition.
★★★★★ 5/5
GoogleHighly professional. We had a bad past experience with another local estate agent so were a bit hesitant about selling again however Donald Ross helped keep us stay calm through the process. Andrew communicated very regularly to keep us updated with the whole process and explained everything clearly. Hopefully we don't need to, but if we did I would definitely be using Donald Ross again. I would recommend to anyone who needs an estate agent to choose Donald Ross.
Alex · 16 April 2026
Agent replied · 22 April 2026
Thank you very much for your wonderful words. Andrew and the rest of team are delighted to receive a 5 star review.
★★★★★ 5/5
GoogleIt was a pleasant experience with Donald Ross’s Team. Fraser is so professional in explaining the process and all team members particularly Naomi assisting with viewers at fast phase. My house is sold within 2 weeks. I would highly recommend this company to anyone. Thank you to Donald Ross Residential.
Bayu · 17 October 2025
Agent replied · 7 May 2026
Thank you for your wonderful feedback. We’re delighted to hear you had such a positive experience with the team and that Fraser and Naomi provided the professionalism and support you deserved throughout the process.
Achieving a successful sale within just two weeks is a fantastic result, and we’re pleased we could deliver that for you. Your recommendation is greatly appreciated, and thank you again for choosing Donald Ross Residential.
★★★★★ 5/5
GoogleReflecting on the past four years of our professional association, I am compelled to express my heartfelt appreciation for the outstanding service and commitment exhibited by Fiona, the Manager at Donald Ross, and her team in overseeing and successfully selling my properties.
Throughout the entire rental period, Fiona and her team consistently displayed a remarkable level of professionalism, expertise, and proactive communication. Her exemplary property management skills were evident in promptly addressing tenant concerns, coordinating maintenance and repairs, and ensuring strict adherence to rental agreements. Her diligence and efficiency provided me with the confidence that my properties were well-managed.
The process of selling the properties, often a stressful endeavor, was surprisingly smooth and successful, all thanks to the guidance and expertise of Fiona and her team. Donald Ross's strategic approach to marketing and comprehensive understanding of market dynamics led to a favorable outcome.
As I conclude this chapter on property ownership, I extend my deepest gratitude to Fiona and her entire team at Donald Ross. Fiona’s dedication not only made this investment journey seamless but also left a lasting positive impression. I wholeheartedly recommend Donald Ross's services to anyone seeking a reliable and capable real estate management team.
Thank you once again for your exceptional service. I wish you and your colleagues continued success in all your future endeavors.
Warm regards,
Ahmet Yuksek
Ahmet · 8 October 2024
Agent replied · 25 August 2024
Dear Ahmet, thank you very much for your excellent review of our service over the 4 years you have had your property managed and then sold with us , the Lettings team and the Sales team are over the moon to hear such a glowing report of their service.
★★★★★ 5/5
GoogleDonald Ross,Ayr and Kilmarnock were great from the word go. Good honest valuation and assessment of the current market. It was so helpful to have good communication when viewings were arranged and this certainly took the stress out of the situation.
We sold very quickly .
Irene · 8 October 2025
Agent replied · 24 March 2026
Thank you for your review we are delighted you had a stress free sale with us
★★★★★ 5/5
GoogleI was very impressed with the great service I received from Donald Ross from start to finish. Person allocated to my case was Andrew Ray who was excellent to deal with. Very efficient ,polite, obliging and knowledgeable about the whole process ,guiding me patiently through the sale. My house sold in a short time for a good price achieved. I would definitely recommend this company for a pleasant, smooth and efficient service.
Libuse · 16 April 2026
Agent replied · 22 April 2026
Thank you for the review, it is much appreciated.
★★★★★ 5/5
GoogleI'd like to thank Naomi at Donald Ross who was professional, efficient and offered excellent advice from start to finish.
Thanks to her, my house sale went smoothly and quickly. I would recommend this estate agent to anyone contemplating selling their home.
SHONA · 17 October 2025
Agent replied · 15 January 2026
Thank you for the fantastic review great to hear you would recommend us. 🤗 …
★★★★★ 5/5
GoogleGreat service from Donald Ross, valuer out on the Wednesday, photos on the Thursday and on the market on the Friday.
They use an app to keep track of viewings, feedback and offers which work great.
Highly recommend Donald Ross and their team.
GC · 23 September 2026
Agent replied · 24 September 2026
Thank you for your fantastic review and recommendation. We're delighted the team provided such a fast, efficient estate agency service - from the property valuation and photography to getting your home on the market within just three days.
It's also great to hear that our property app made it easy to track viewings, feedback and offers, and that our team was always easy to reach. We appreciate you choosing Donald Ross Estate Agents very much.
★★★★★ 5/5
Google⭐⭐⭐⭐⭐
I can’t recommend Donald Ross Residential enough. The whole team were so professional, helpful and easy to deal with from start to finish. They made what could have been a stressful process feel so straightforward and easy.
Nothing was ever too much trouble, communication was great, and we always felt we were in good hands. Thank you to everyone at Donald Ross for making the whole experience such a positive one!
Angela · 8 October 2026
★★★★★ 5/5
GoogleAll the team have been 5 Star. Exceptional service all round. Andrew Rae and Callum Gott were particularly helpful.
Lloyd · 19 March 2026
Agent replied · 24 March 2026
Thank you very much for taking the time to review our service, Andrew and Callum are delighted to be specifically mentioned
★★★★★ 5/5
GoogleI would like to personally thank all the staff at Donald Ross for the help and support during the sales process of our house recently.
They went above and beyond on showing our house at all different times of the day and week showing commitment and flexibility. The also communicated at every stage, via the street app and on the phone. I have to say I preferred the calls over the app ( old age maybe).
Thanks in particular to Naomi and Fraser for the help and guidance. Five ⭐️’s
Stuart · 8 November 2025
Agent replied · 7 May 2026
Thank you for your thoughtful and generous feedback. We’re delighted to hear the team provided the support, flexibility, and communication needed throughout your sale.
Going above and beyond for our clients is something we take great pride in, and Naomi and Fraser will be especially pleased to receive your kind recognition. We also appreciate your comments regarding communication, sometimes a personal phone call is hard to beat.
Thank you again for placing your trust in Donald Ross, and for the five-star review.
★★★★★ 5/5
GoogleExcellent service throughput - Sophie Williams and her team were incredibly helpful polite and professional with Sophie often going above and beyond her remit - I would definitely recommend the team at Caernarfon
Paula · 8 July 2026
★★★★★ 5/5
GoogleCan't praise the staff highly enough. We mainly dealt with Fraser Stewat Director and Naomi Witchard, Property Advisor and they exceeded our expectations. Easy to contact and always available.
We would recommend Donald Ross.
Bill · 24 September 2025
Agent replied · 24 March 2026
Thank you very much for your 5 star review of our service. We were delighted to be chosen to look after the sale of your property.
★★★★★ 1/5
GoogleVery disappointed with service.
After initial signing to promote sale, felt ignored by Donald Ross.
Fraser implied he would do the viewings, but Naomi said he was “ too busy”
She was never available when I tried to contact her for feedback from viewers, and when she did return my call, her stock reply to all was “I am waiting for a reply from my email”. !!
I have still not had any feedback from most of viewers.
Margot mcLaughlan.
Margot · 8 October 2025
Agent replied · 7 May 2026
Thank you for your feedback, Margot. We’re sorry to hear that aspects of your experience left you feeling disappointed.
We would, however, like to clarify that your property was successfully sold on three separate occasions, and throughout the process our team remained committed to progressing the sale and securing a successful outcome for you.
With regard to viewings, Fraser did not state that he would personally conduct all appointments as we employ specific Viewing Agents to carry out viewings, and while we always endeavour to obtain feedback from viewers, unfortunately this is not always provided despite repeated requests.
We do appreciate your comments regarding communication and will reflect on these internally, as we are always striving to improve the service we provide.
★★★★★ 2/5
GooglePurchased a house from them a few years back, day i got the keys the house was absolutely putrid, thought in this day and age an estate agency would at least do a basic clean, bathrooms and toilets filthy with mould, fridge had been turned off with food left inside which caused the house to smell badly, when I approached Donald ross about the state of the home they state"its not our job to clean homes" so as far as future business is concerned that's a no from me, where I come from estate agents do a complimentary deep clean to welcome new owners to their home.
STEVEN · 8 October 2025
Agent replied · 20 May 2025
Hello Mr O'Brien, we do not have your name on our records as having purchased a vendor's property through our agency. We would appreciate an email directly to the company to discuss your review. At the time it would have been a matter to have your conveyancing solicitor to deal with.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
