Every review we hold for the Ayr office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe were supported mainly by Fraser and Naomi. We received ONE HUNDRED PERCENT professional friendly communication, support and advice through our selling process from beginning to end. We felt we were in the safest hands throughout. Highly recommended in every way. We will not hesitate to use Donald Ross again in the future.
Ricky · 13 May 2026
Agent replied · 15 May 2026
Thank you so much for your kind words and recommendation, it really means a lot to the whole team at Donald Ross Estate Agents.
We’re delighted to hear that Fraser and Naomi made your house selling journey such a positive experience. Providing professional, friendly communication and honest advice from start to finish is exactly what we strive for, so it’s fantastic to know you felt supported and in safe hands throughout the entire process.
Thank you again for trusting Donald Ross with your property sale. We look forward to helping you again in the future whenever you need an estate agent in Ayrshire.
★★★★★ 5/5
GoogleCannot recommend enough top quality service. Our sale was complex at times and cannot thank Callum and Sophie enough to finally get us over the line from viewing to completing the sale.
Rhian · 8 June 2026
★★★★★ 5/5
GoogleDonald Ross have been very professional from the beginning .
I have not experienced any problems whatsoever.
They are easy to talk with and very helpful.
I have never sold a house before so it was all new to me .
Would I recommend Donald Ross? Ayr
Definately yes
Elspeth · 24 May 2026
Agent replied · 25 May 2026
Thank you for taking the time to leave such a kind review.
We’re really pleased to hear that your experience with Donald Ross Estate Agents was professional and straightforward from the very beginning. Selling your first home can feel daunting, so it’s great to know our team was able to make the process clear, helpful and stress-free for you.
Your recommendation means a great deal to us and to our Ayr team. Thank you again for putting your trust in Donald Ross.
★★★★★ 5/5
GoogleDonald Ross Residential was very polite & answered all my questions without hesitation. Explained process completely & the went through steps to sale completion. The pictures & survey were also steps in the process which I was impressed with.
Thanks again for a job well done.
Charles · 2 June 2026
Agent replied · 28 May 2026
Thank you for your lovely review and for choosing Donald Ross Residential.
We’re delighted to hear that the team took the time to answer all your questions and guide you clearly through every stage of the house selling process. From the survey and photography right through to completion, we always aim to make selling a property as smooth and stress-free as possible.
It’s great to know you were impressed with the service you received. Thanks again for your kind words and support, it’s very much appreciated.
★★★★★ 5/5
GoogleNaomi was very pleasant, and kept us informed through this very long stressful journey
Thank you
Michelle · 31 December 2025
Agent replied · 15 January 2026
Thank you for taking time to leave your review. We wish you all the best in your next chapter.
★★★★★ 5/5
GoogleTake a bow Donald Ross.
We cannot thank the team involved enough,from Helen,Naomi,Kerri and Laura.
We actually shared some emotional moments and the girls were absolutely brilliant.
Would not hesitate to recommend Donald Ross to anyone.
Thanks once again.
Scott and Mae.
Scott · 12 June 2026
Agent replied · 16 June 2026
Thank you so much, Scott and Mae, for such a wonderful review.
It was an absolute privilege for our team to help you through your property journey, and we're touched by your kind words. Buying and selling a home is often an emotional experience, and we're delighted that Helen, Naomi, Kerri and Laura were able to support you every step of the way.
Building genuine relationships with our clients is at the heart of what we do at Donald Ross Estate Agents, so hearing that we shared some memorable moments together means a great deal to us.
Thank you again for placing your trust in our Ayrshire team and for recommending Donald Ross. We wish you both every happiness in your new chapter.
★★★★★ 5/5
GoogleDonald Ross are a very knowledgeable and helpful team regarding the local market. With good comms and interpersonal skills Maureen and Naomi were very professional, friendly and absolutely great to deal with from start to finish during our recent property journey.
Mark · 24 March 2025
Agent replied · 25 August 2024
Thank you very much for your 5 star review it's so great to hear that you have experienced this as a buyer of a property from us. Much appreciated!!
★★★★★ 5/5
GoogleDonald Ross have been a joy to deal with. From Fraser's reassuring initial assessment through to Naomi's highly professional management of the viewings and rapid closing of the sale, the process has been straightforward and simple from the start. Communication from Donald Ross has been outstanding - we were accurately kept up to date with every development, and the staff have without exception been friendly, responsive and helpful. Very positive experience.
Dave · 8 October 2025
Agent replied · 17 May 2026
Thank you for your thoughtful and generous feedback. We’re delighted to hear you had such a positive experience from start to finish.
Fraser and Naomi will be especially pleased to receive your recognition, and it’s wonderful to know the communication, support, and overall management of the sale met your expectations throughout.
Providing a professional yet straightforward experience is exactly what we strive for, so your comments are greatly appreciated. Thank you again for choosing Donald Ross.
★★★★★ 5/5
GoogleAndrew was.very good at keeping me up to date throughout the process
Jim · 12 January 2026
Agent replied · 24 March 2026
Thank you for taking the time to leave your review. It is very much appreciated.
★★★★★ 5/5
GoogleAbsolutely fantastic service! A heartfelt thanks to everyone at Donald Ross Residential for their prompt and professional service. We have used this company many times over the years and have always found their staff to be friendly and courteous and just wanted to personally thank Fraser, Maureen, Nicola, Jacqueline and Taylor for going above and beyond for us on every occasion. First class all round.
5 stars from this family ⭐️⭐️⭐️⭐️⭐️
Suzie · 30 September 2023
Agent replied · 7 July 2023
Thank you for the 5 star review, delighted that you are happy with our hard working team
★★★★★ 5/5
GoogleSophie and her team were always helpful, providing updates on the progress of the sale, I would certainly use them again.
Neil · 8 July 2026
★★★★★ 5/5
GoogleSophie was brilliant at keeping us informed and keeping the process moving. Pat took beautiful pictures and showcased the property at its best, so much so the property sold to a lovely family within the first week.
Jennifer · 8 March 2026
★★★★★ 5/5
GoogleBoth Callum Gott and Andrew Rae . Who have been dealing with the selling of our property have been great from day one.have been kept up to date with all the viewings. Every thing has been very smooth from start to finish. Would highly recommend Donald Ross.
Kim · 21 April 2026
Agent replied · 22 April 2026
Thank you for taking time to leave a review and supporting us as a local business. Callum and Andrew, along with the rest of the team, will be delighted to read this. We wish you all the best for your next chapter 😊 …
★★★★★ 5/5
GoogleSophie, Callum, Sioned and Cadi went above and beyond on what was a difficult and stressful sale of our house. Sophie in particular was very good reassuring us when things didn’t go to plan. Thank you
G · 8 March 2026
★★★★★ 5/5
GoogleCan highly recommend Ryan and his team in Colwyn Bay
They were always willing to help and dealt with the sale very professionally
They performed beyond my expectations
My thanks to them
DEAN · 8 March 2026
★★★★★ 5/5
GoogleGreat service from start to finish. Fantastic guidance from pre listing all the way through to agreeing our sale. Callum and Elle were excellent and I would recommend Donald Ross to anyone looking for a personal and professional service when listing their home.
Ros · 21 November 2024
Agent replied · 10 November 2024
What a wonderful review of our service thank you very much 😊 …
★★★★★ 5/5
GoogleProfessional, efficient and effective service, can not fault Naomi from start to finish, shes a real asset to the company.
Louise · 16 September 2026
Agent replied · 24 September 2026
Thank you for your fantastic review and recommendation. We're delighted that Naomi and the team provided, efficient estate agency service .
We appreciate you choosing Donald Ross Estate Agents and thank you for your business.
★★★★★ 5/5
GoogleSophie and team went above and beyond to help with the sale of my late dads cottage, i would highly recommed
Marianne · 8 August 2025
Agent replied · 8 August 2026
Thank you, Marianne, for your kind words. We’re so pleased that Sophie and the Caernarfon team were able to support you through the sale of your late dad’s cottage. We understand how emotional such a sale can be, and it means a lot to know our team helped make the process easier for you. Your recommendation is greatly appreciated.
★★★★★ 5/5
GoogleSold my house in less than 3 weeks through Caernarfon DH team AND bought my dream house. Thank you to Sophie and her team, kind, thorough and professional 💪🙏😘 …
James · 8 March 2026
★★★★★ 5/5
GoogleA massive thanks to the Caernarfon team who just helped us buy our first home - always friendly and helpful from start to finish. Special thanks to Ffion and Aled, for your fantastic communication, patience and friendliness at all those viewings - we got there in the end! Ffion was our main contact; her attentiveness, professionalism and support has been amazing. A team that went above and beyond to help us progress throughout the process. Incomparable to other Estate Agents in our opinion. THANK YOU!
Maxine · 8 August 2024
★★★★★ 5/5
GoogleWe would recommend the Caernarfon Team. Sophie and the team work hard behind the scenes keeping the sale of our property on track. I hadn't appreciated how much an Estate Agent does behind the scenes, but they proved their worth. Thank you.
G · 8 November 2025
★★★★★ 5/5
GoogleSophie Williams was the perfect person to help us sell our property. A great listener, positive, enthusiastic and helpful. She treated us and our property with great respect at all times and is a great communicator. I would not hesitate to recommend her to others. The limited contact we had with others from the Caernarfon office was also positive and friendly. (Source : allAgents)
Kim · 8 August 2023
Agent replied · 8 August 2026
Hi Kim, thank you for your five star review of our Caernarfon team. It's great to hear your experience was positive, everyone was enthusiastic and helpful, and thank you for your recommendation. We appreciate your kind words about Sophie.
★★★★★ 5/5
GoogleI was was very impressed with the service I received from Donald Ross Residential Ayr, and in particular from Helen Hunter, in connection with the sale of my late Fathers property in Ayr. We live several hundred miles away and Donald Ross Residential made the whole process more smooth and efficient than we could have reasonably hoped for.
John · 8 October 2025
Agent replied · 23 January 2025
Thank you very much for your fantastic review of our service, we are so happy that everything was to your satisfaction.
★★★★★ 5/5
GoogleFfion was informative, professional and always kept me in the loop. Ffion was very helpful.
Thomas · 8 August 2025
Agent replied · 8 August 2026
Thank you, Thomas, for your kind words. We’re delighted to hear that Ffion at our Caernarfon office kept you well informed and supported throughout the process. Professional, clear communication is something we value highly, and it’s wonderful to know you experienced that first-hand. We really appreciate your feedback and wish you all the very best.
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