Chancellors Aylesbury reviews

★★★★★ 1/5

Google

We contacted the Aylesbury Branch last Saturday. Requesting details on a property we are potentially looking to rent. Despite a further email to another account. No one has contacted us. I called the office this morning at 11.30 spoke to someone who advised that a message would be passed on to call back. Again no one has called back, I have just tried to call again 3.15pm but no one is answering and found that there is no facilities to leave a message. I am extremely disappointed to say the least and find your company highly unprofessional. I would like a response.NegativeResponsiveness, Quality

Gemma · 9 November 2020

★★★★★ 1/5

Google

Highly unprofessional people. Booked a viewing for a property and reached there on time but were unable to find the property. Tried calling the branch, no answer initially but after couple of tries managed to speak to someone. They advised Amy should be showing the property to us and she will get in touch with her and come back to us. Waited another 20mins (total 40mins) but no one called back. Wasted 30mins of Journey and 40mins of waiting time. Would never recommend them and DO NOT DESERVE ANY STAR AT ALL.NegativeQuality

Sunny · 9 November 2020

★★★★★ 5/5

Google

Chancellors was helping me to find a house for rent in Aylesbury. I was talking to Patrycja from their team. She showed few houses, was very open with all details as is. She followed up for 3 weeks to see if I had found something and shared more options every time. Happy with their service.

Jimmy · 9 November 2023

★★★★★ 5/5

Google

I’ve been looked after by James ; he helped me find such a beautiful property for my first rental I’m over the moon. No question was too big or too small and no question was ever a silly question. He’s looked after me the entire way through the process and been available to answer questions whenever needed. I really couldn’t recommend him or the team enough !

Molly · 9 November 2022

★★★★★ 5/5

Google

Henry comes across as an extremely polite real estate agent and I can say that I have never seen a more polite real estate agend than Henry. He always addresses any issues and ensures that all the parties i.e. landlord as well as tenants are satisfied.

L · 12 May 2024

★★★★★ 5/5

Trustpilot

Katie and Adam - 'on-the-ball'

Katie and Adam have been attentive and on the ball throughout the process.

Terence · 21 May 2026

★★★★★ 5/5

Google

I can highly recommend Sian Sagoo from Chancellors Aylesbury Branch, she has helped us through the process of selling our house, viewing and prospective purchase. She has been completely professional at all times, honest and goes above and beyond to help her clients receive an excellent quality service. I have no hesitation in recommending Sian and Chancellors to anyone who is trying to selling or looking to buy a property.

Alison · 10 November 2016

★★★★★ 5/5

Google

So helpful and quick to help find me and my husband and our children a new rental property and was on hand whenever I needed any assistance or had any questions! Thanks so much James for your help!

Lucy · 9 November 2023

★★★★★ 5/5

Google

Patrycja was a joy to deal with and always made herself available. An all around great letting agent.

Nicholas · 9 November 2022

★★★★★ 1/5

Google

Very negative experience upon sale completion of my property. Chancellors did not have the keys for the buyer to enter the property on completion date. No accountability on their part to make sure the keys were in hand prior to the buyer moving in. Seller had to pick up a £200+ locksmith bill to get the locks changed so that the buyer could move in as planned. No apology received or goodwill gesture offered by Chancellors to even split the locksmith bill. Highly embarrassing scenario highlighting major gaps in Chancellors completion processes. Will never use Chancellors again as a result and do not recommend the services of Chancellors Aylesbury due to sheer inability to identify flaws in their own processes.

Andy · 10 November 2019

★★★★★ 1/5

Google

Called on Monday to book an appointment for a property valuation, arranged a date and time which was set by them. Two days later they call to arrange a new time as if the first appointment never existed and said that the original time is not doable now. Making appointments is a core part of estate agents work, so if they cant make and keep valuation appointments properly, what hope would there be of them being able to arrange and keep viewing appointments for potential buyers effectively? Very poor first impressions.

Jordan · 10 November 2019

★★★★★ 5/5

Google

orianne is a lovely person and was very helpful and kind when showing us around and helping me and my partner move house.

Lucia · 16 March 2025

★★★★★ 5/5

Trustpilot

Was very approachable atanytime and was…

Was very approachable atanytime and was very helpful to clear my doubts as I haven't done this before.

Mrs · 19 March 2026

★★★★★ 5/5

Google

Thank you to Alex for showing me around a couple of properties last week. He was very professional and friendly. Unfortunately we have had to hold off on renting at this time due to unforeseen circumstances, however when we are in a position to rent again, we will be contacting Alex directly. I would recommend him to anyone looking to rent in the Aylesbury area.

Sally · 10 November 2018

★★★★★ 5/5

Google

Great service. Thank you James for being so supportive. Really appreciate your help.

Upekha · 9 January 2023

★★★★★ 1/5

Trustpilot

AVOID - Signed Contract, Paid Everything, Then Cancelled Two Weeks Before Move-In

Avoid this agency if you value honesty and professionalism.

Support · 21 May 2026

★★★★★ 1/5

Google

I am not happy with the way Sian ( manageress) conducted sale of my house. I invested 8 months in total. Although she found me buyer l quickly learned that, this buyer had problems getting mortgage. When mortgage was finally approved and full asking price offer accepted by me, she didn't send me sales memorandum at all so alarm bells started ringing and begun thinking if that buyer ever existed? She insisted everything is fine and told me that it's ok for me to look for a new house to buy. As soon as l found the house she told me that buyer doesn't answer her calls, another words she lost me a buyer. I can't believe this sort of practice is allowed? I eventually gave 2 weeks notice because l had enough of mind games and dishonesty from Chancellors in Aylesbury. I think Nick Simmons ( area manager) should look into it. Also, the last straw was when Sharon ( manageress) told me l was demanding when l went to the office to collect my house keys. In summary don't expect too much from Chancellors otherwise they will call you demanding!

Agata · 10 November 2018

★★★★★ 1/5

Google

I'd like to thank The chancellor's Estate company for their polite manner in which they informed me that they had in fact forgotten about my prior arranged viewing. I found it very useful after driving over 25 miles that not only had they forgotten but the property was no longer available. I did try my hardest to look on the bright side and accept their very sincere apology by remarking on the sun being out but then it instantly began throwing it down with rain. All in all this has been pretty poor customer service, lack of professionalism and a waste of my time. Thank you

Ali · 10 November 2018

★★★★★ 1/5

Google

Very bad experience they have given me.

BILVI · 23 August 2025

★★★★★ 1/5

Google

The first communications were fantastic, the sales manager told us everything we wanted to know and we seemed very impressed. The house was up on the market in no time. However, we were forced to sign contract in our home surrounded by 4 members of staff, had no time to sit and read the contract, so we asked to have a copy of the contract sent to us as conveniently they'd only brought one copy that they had to take away with them. We were verbally told by sales manager that the contact was initially 4 weeks then kept rolling and there was a 14 day cooling off period. We only received a copy of our contract 3 months after signing and the 14 day cooling off period was no longer an option, the contact was a minimum of 6 months. When all of this was addressed with Chancellor's their attitude was extremely unprofessional. The sales manager has been untruthful and we had been tricked, there was no apology and no means of compromise to 'keep the client happy.' In general their communication was shocking, they didn't reply to important emails and only did when threat of legal action was made. They hardly made any effort to sell our house then when some buyers came round we were informed that chancellors had been saying false information to these potential buyers about us as vendors. I would NEVER recommend them to anyone, they are deceitful, untrustworthy and unprofessional. I've spoken to others who have used chancellors and they have found the same experience. Be very careful and don't trust anything you are told by them!

Sarah · 10 November 2017

★★★★★ 5/5

Trustpilot

Chelsey Mitchell and Georgie Jenner…

Chelsey Mitchell and Georgie Jenner processed and followed up on all inquiries and requests promptly.

Ms · 19 March 2026

★★★★★ 1/5

Trustpilot

I would strongly caution landlords

I would strongly caution landlords, tenants, and prospective clients before engaging Chancellors for property management.

Bryn · 18 March 2026

★★★★★ 5/5

Google

Patrycja was very helpful and went above and beyond to help me

Peter · 9 November 2022

★★★★★ 5/5

Google

Very well explained about the property with lot of patience and prompts Follow up as well

Venkata · 7 April 2025