Trusted Agent profile · Atherstone, Warwickshire

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Bairstow Eves Atherstone reviews

4.4

★★★★★ Great

180 reviews across 1 platform

6a Church Street, Atherstone, Warwickshire, CV9 1HA

Part of Bairstow Eves, see every office.

Bairstow Eves's office in Atherstone, Warwickshire, at 6a Church Street, is rated 4.4 out of 5 across 180 reviews on 1 platform, including 180 Google reviews rated 4.4.

4.4 / 5

180

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Atherstone office, from every platform, shown as written. First names only.

1/5

Google

Company completely loses interest after you have moved out of your rented house. Week 5, still no sign of a deposit and I'm being ignored by everyone. Landlord has confirmed we left the house in an acceptable state so at this point our money is being held hostage for no reason. Money we could really use for moving into a new house. During our let, our landlord was more helpful than the company themselves so we went to him directly instead of bothering with them.NegativeResponsiveness, Professionalism

Lucy · 9 June 2022

Agent replied · 8 June 2024

Hello Lucy, after speaking to the branch about this, we know an appointment was made with you to attend the property in order to conduct the check out process, before the new tenant moved in. Unfortunately you did not attend this appointment which meant we could no longer conduct the check out process. We therefore need written conformation from the landlord to say that they were happy to release the despot with out any deductions. This took longer than expected to received despite the branch chasing this numerous times. Please note the branch has not control over the deposit itself and is totally reliant on consent being sent from the landlord before they can release any monies. Our record show you were advised this numerous time and kept up to date at all time. We hope this explains things although if you have any further comments please email us at review@countrywide.co.uk

5/5

Google

Myself and my partner have had a great experience with Bairstow Eves and with Josh, Amy and Dylan helping us with everything and finding us a buyer and helping us find a lovely new home thank you all for everything

Sean · 6 January 2025

Agent replied · 29 December 2024

Thank you for taking the time to leave us this tremendous 5* review Sean. Kind regards, Lucy, Customer Relations.

5/5

Google

Josh, Dylan and Amy have all been so wonderful with helping us with the sale and buying of a new place. They are all so friendly! Thank-you so much for everything you have done and helped us with.

Emma · 6 January 2025

Agent replied · 4 January 2025

Thank you for your glowing 5* review Emma. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.

1/5

Google

This lettings dept of this estate agent is the worst we've ever had the misfortune to come across. They haven't got a clue what is going on, who is responsible for any concerns nor bother responding anyway. We rented a property through this agent for a year and they made it a stressful and horrific ordeal from start to finish which ultimately lead to me taking county court action because they breached their tenancy contract. A complete cowboy dept, be warned, stay well clear!!!NegativeResponsiveness, Quality, Professionalism

Neil · 3 December 2021

Agent replied

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

I purchased a property and the customer service I received was excellent. Each stage I was notified of updates, curtis the mortgage advisor was amazing as well literally made the process so simple. The staff are friendly and so helpful as a first time buyer they were perfect with all the questions i had. Would definitely use them in the future.

Anisa · 23 October 2023

Agent replied · 29 October 2023

Thank you for taking the time to leave us this great 5* review . Kind regards, Lucy, Customer Relations.

5/5

Google

I rent a flat from Bairstow and the Rental Manager Nelli is amazing. I would highly recommend Bairstow and Nelli.

Martin · 1 April 2023

Agent replied · 30 July 2023

Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.

5/5

Google

Sam and the team at Bairstow Eves are second to none. Always keeping us updated and were very helpful. Nothing was too much to ask and it definitely helped us as we had been let down by another agent in town.

Annie · 13 February 2019

Agent replied

Thank you Annie for your wonderful 5* review about our local Bairstow Eves team. It is brilliant to read that you received such great service and I will make sure your kind words are forwarded to our local team. Best wishes, Scott

5/5

Google

I’ve had a great experience with Rebecca at Bairstow Eves, very friendly and informed an easy process when renting the property, any small issues sorted out quickly and efficiently, very quick process and the landlord is also nice which puts mine and my wife’s minds at ease. Very happy with everything and would recommend.

Brunty · 7 March 2024

Agent replied · 5 June 2024

Thank you for taking the time to leave us your 5* review and recommendation Brunty 7! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

1/5

Google

N · 30 July 2021

Agent replied · 30 July 2023

5/5

Google

Sam Bloxham at Bairstow Eves has been incredibally helpful during the process of selling my house. Nothing has been too much trouble, always responds quickly to any queries. Great service with a smile always on his face. Thanks Sam :)

Sarah · 10 December 2018

Agent replied

Hi Sarah, thank you for your wonderful 5* review. I'm delighted Sam at Bairstow Eves was so helpful and responsive during the sale of your property. Best wishes, Tracey.

1/5

Google

Sarah · 11 June 2021

Agent replied · 10 June 2024

1/5

Google

There are some wonderful staff in there, however they have an utterly unprofessional and rude Sales Branch Manager. We agreed on entering a multi agency contract initially with the sales manager and then they try to change their word by saying, they won't work with this particular agency and if that is the case we are not advertising. Eventually I did go multi agency with Bairstow and the same agency, who he said won't work with and when the sale came from the other Agency, I had a tough time in getting our house key back from the Sales Manager. In the end, I got a member of the staff who was very helpful in returning the key on the same day. Third time around, after losing our previous sale, and again the other agency finding us a buyer, I asked for our key to be returned, which they had borrowed from an other agency to conduct a viewing and now they claim they do not have one and the Sales Manager sending very rude and blunt emails. I have to say this person went all out trying to get to market our property, coming home they same day when asked, collecting the keys, lowering commission rates etc. however once that phase is over, or when they know they have lost the battle, he turns into a completely unprofessional chap. Very unsatisfying experience overall, barring the good photography on their ads and the courteous staff. Note: I had to make some edits to the review I posted initially following these bitter experiences.

John · 6 June 2021

Agent replied · 5 June 2024

Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott

1/5

Google

Awful service had a viewing booked wasted half an hour and petrol and no one bothered to show up. Ive called the office and no one answered or let me know whats going on. Really awful!!

Achraf · 7 December 2024

Agent replied · 21 November 2024

Hello Achraf, I'm very sorry to hear about your experience and the inconvenience it caused. Please contact us at review@countrywide.co.uk so we can address this matter further. Best regards, Lucy, Customer Relations Team

5/5

Google

I had a great experience with you guys, I am chuffed with the service. Harry Richard’s, has been a great help in getting all my maintenance work done in the house. Great positive feedback and nothing bad to say.

Hannah · 8 October 2024

Agent replied · 1 October 2024

Thanks for the excellent 5* review Hannah! Thanks for your thoughtful comments about Harry and our Banbury team. Best wishes, Lucy, Customer Relations.

5/5

Google

Great Friendly Service. Very accommodating especially when I wanted the opportunity to measure up before Exchange. Excellent Communication and quick to respond to my emails. All in all very helpful, reliable and efficient especially Nellie. Highly Recommended

Paul · 13 June 2019

Agent replied

Hi Paul, thank you for the excellent 5* review and recommendation. As always, it is a pleasure to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Nellie and everyone involved at the Bairstow Eves branch. Many thanks, Lucy

5/5

Google

My recent experience buying a property was very good. Peri was exceptionally helpful and patient, responding to my queries in a efficient and professional manner.She is a credit to the company and a pleasure to work with.

B · 14 May 2019

Agent replied

Thank you for your 5* review and comments. I'm pleased to hear that Peri has provided you with such high quality service. Kind regards, Mike.

5/5

Google

Always easy to reach and very accommodating. Thank you to Shay for helping with our purchase.

Dan · 1 April 2023

Agent replied · 30 July 2023

Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Being a first time landlord, Leanne was very helpful and knowledgeable with every question or query I had, I will definitely recommend to all my friends and family, a great service from start to finish.

Susan · 13 February 2019

Agent replied

Thank you Susan for your 5* review of the great service you received! It is a pleasure to read that you would thoroughly recommend the Bairstow Eves team to all your family and friends. Best wishes, Lucy.

5/5

Google

Fantastic service when buying our first home - Shay kept in touch with us at all times throughout the process.

Georgia · 30 July 2022

Agent replied · 30 July 2023

Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.

5/5

Google

Great service from start to finish. Jason was amazing and was contactable through the whole process which made our lives so much easier. I would 100% recommend these guys to help with your house sale.

Bailey · 10 December 2018

Agent replied

Thank you Bailey for your 5* review of Bairstow Eves, Banbury! It is great to read that you found Jason's service was amazing throughout and that you would strongly recommend our team to other. Best Wishes, Scott.

1/5

Google

I have received numerous amounts of calls from this estate agency and I have requested my details to be removed, I'm not sure how they had my details in the first place. I have spoken to someone in there and he couldn't even tell me my address or anything in relation to me. With the new GDPR rules that are in place I thought this was illegal to do. I will be seeking further advice and would avoid this estate agent unless you like nuisance calls!!

Johnathon · 10 December 2018

Agent replied

Hi Johnathon, I am sorry to read that this has been your experience. In order for us to action your request I would have to advise you to e-mail our dedicated team at privacy@countrywide.co.uk. with your full details so that they can prevent you being contacted further. I do hope this information helps. Kind regards, Scott.

5/5

Google

Nelly is the best thank you for all!!!

Adriana · 31 May 2023

Agent replied · 30 July 2023

Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

1/5

Google

this is the worst experience of renting a property. when we visited the property they said all the white goods included. but the day we moved in we realized there is no fridge and washing machine. even after that boiler, heaters and many other things was not working. despite all the emails and contact they never dealt with the issue. I told them the boiler is not working and they send me a link to download the boiler's brochure. I will never ever work with this agency any more.

Feresh · 31 July 2018

Agent replied

Hi, thank you for taking the time to leave this review. I am deeply sorry to see that your experience with us has been less than great. It is essential that all of our customers receive excellent communication at all times and I am deeply sorry if this has not been the case. Please be assured that all feedback is taken extremely seriously. Please send more details to the Customer Care Team who will look into this for you at customercare@countrywide.co.uk . Kind regards, Regan

5/5

Google

Sold my mums house and extremely pleased with the service and professionalism of the team. Thank you for the support.

Marie · 20 March 2025

Agent replied · 21 March 2025

Thank you for your terrific 5* review and for your complimentary comments Marie. Best wishes, Lucy, Customer Relations.

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Questions about Bairstow Eves Atherstone

How many reviews does Bairstow Eves Atherstone have?

Bairstow Eves's Atherstone office has 180 reviews across 1 platform: 180 on Google.

What is Bairstow Eves Atherstone's rating?

Bairstow Eves Atherstone is rated 4.4 out of 5 across all 180 reviews, and 4.4 out of 5 on Google from 180 reviews.

Where is Bairstow Eves's Atherstone office?

Bairstow Eves Atherstone, 6a Church Street, Atherstone, Warwickshire, CV9 1HA.

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