Trusted Agent profile · Atherstone, Warwickshire

Verified

Bairstow Eves Atherstone reviews

4.4

★★★★★ Great

180 reviews across 1 platform

6a Church Street, Atherstone, Warwickshire, CV9 1HA

Part of Bairstow Eves, see every office.

Bairstow Eves's office in Atherstone, Warwickshire, at 6a Church Street, is rated 4.4 out of 5 across 180 reviews on 1 platform, including 180 Google reviews rated 4.4.

4.4 / 5

180

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Atherstone office, from every platform, shown as written. First names only.

1/5

Google

Terrible estate agents. The tenancy started with a walk around where some issues were pointed out. None of them were fixed throughout the year and when we complained several times that a back door was still not fixed since the start and was a security issue, Camilla the property manager was very rude and unhelpful. We were subsequently forced to pay towards the repair of this but it had worsened due to weather conditions and somehow became the responsibility of the tenants. If they had fixed it in the first place, it wouldn't have got worse. They set up a portal to report maintenance issues - several were reported, none fixed. Waste of time. A toilet seat that was broken at the start, again never repaired. When I had called, I was told to find my own handyman. When the tenants wanted to stay on, they couldn't get an answer from the agents if it was okay to proceed with an application. Was contacted by the agents at the end to put them in touch with the tenants and asked them if I could help with the query and met with a rude answer. I was only trying to help - the agent apologised after but they are truly the worst at correspondence and customer care. DO NOT USE.

Sunny · 31 July 2017

Agent replied · 30 July 2023

Hi Gwyneth, I'm truly sorry to hear of the issues you encountered. This certainly does not sound like the service we expect our customers to be receiving! Please can you contact us so we can investigate where it all went wrong? Many thanks, Countrywide. customercare@countrywide.co.uk

5/5

Google

Harry my property manager has dealt with all my repairs and queries effectively and efficiently, thank you for being so polite over the phone, and dealing with everything in a calm polite tone.

Jay · 8 September 2024

Agent replied · 7 September 2024

Many thanks Jay for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Fantastic service by Nelli throughout my searches for a property. She has kept in contact with me the whole time and showed me all the properties that they had on the market. Didn’t rush me into a decision or push me towards making an offer. Very professional and made time for me to view certain properties more than once and extremely helpful. Definitely recommend to use bairstow eves as I couldn’t fault their services. Thank you

Reggie · 13 June 2019

Agent replied

Thanks Reggie for taking the time to leave such kind words. Kindest regards, Mark

5/5

Google

I'm so pleased with my experience here. A really lovely team of people. My calls are always answered in a cheerful manner. Greeted with a smile when entering the office. Great customer service all round. I would highly recommend Bairstow Eves if you are looking for a rental property.

Rach · 31 July 2023

Agent replied · 29 October 2023

Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Rachel · 28 July 2023

Agent replied · 30 July 2023

Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

I think I've had one of the most difficult moving processes of all time but bairstow eves kept on pushing it through and helped loads! I don't think I would have moved without their help! They stayed calm and patient throughout the hole process and went above and beyond when it came to chasing solicitors and buyers!

Josh · 30 July 2022

Agent replied · 30 July 2023

Thanks so much for the lovely 5* review! We really appreciate this feedback and your kind words! Graham, Customer Relations

5/5

Google

Many thanks to Nelli! Nelli has been super helpful and professional. She was always available and was very knowledgeable.

Nandor · 24 February 2020

Agent replied

Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott

5/5

Google

Nelly was so caring and listened to my query. i really felt comfortable and welcomed talking through my property needs

Zipporah · 14 April 2019

Agent replied

Hi Zipporah, thank you so much for the lovely 5* review, I will ensure your kind words are passed on to Nelly and the rest of the Baristow Eves team. Best wishes, Lucy.

5/5

Google

In one word, fantasic! Very professional from the word go, they are dynamic, not the kind of agents that just let things happen, they go out and make things happen.... Very pleased, they sold our property in 15 hours, and really guide you through the whole home selling and buying process. My advise, forget the rest go with the best, and they really are. Russ

Russell · 10 December 2017

Agent replied

Hi Mark, Thanks for the wonderful, 5 star review! It's great to see that you were able to take advantage of the straightforward and dedicated approach to estate agency shown time and again by our Bairstow Eves team in Banbury. Many thanks.

5/5

Google

Lord · 31 July 2017

Agent replied · 30 July 2023

5/5

Google

James · 2 June 2017

Agent replied

5/5

Google

Second time I have used them for a purchase. Firstly Amber and then Shay helped me with the communication between the solicitors (they did not need to). Always replied my questions quickly, supported me and they tried their best to help. I cannot recommend them more. 5 stars

Xavier · 30 July 2022

Agent replied · 30 July 2023

Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Amber at Bairstow Eves has made the process of buying a house fun! She has shared in my excitement, supported when I have been worried and celebrated when things have gone well and I am a buyer not selling my house with them! 100% recommended!PositiveResponsiveness, Quality, Professionalism

Ruth · 14 June 2022

Agent replied · 13 June 2024

Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Bairstow Eves were fantastic and welcoming when it came to searching for a new home. I was assisted by Peri and she couldn't have been more helpful throughout the whole process and went above and beyond during the entire process. She was knowledgeable and took into account what I was looking for in a property. Couldn't recommend this company enough

Chris · 14 May 2019

Agent replied

Thank you Chris for your 5* review and kind comments. It's good to hear that Peri provided you with high quality service and that you would recommend the team in the future. Kind regards, Mike.

5/5

Google

We had a very difficult situation handled extremely professionally by Josh & the team, couldn’t have asked for more from them, we’re very pleased.

James · 7 March 2024

Agent replied · 5 June 2024

Thank you James Love for taking the tine to leave us your amazing 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Responsive and efficient

Sara · 6 January 2025

Agent replied · 19 December 2024

Many thanks Sara for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

This was our first house buy. Bairstows Eves, but more specifically our property consultant (Nelli) was extremely helpful and professional throughout the process. Nelli provided all the support we needed and went out of her way to answer all our questions/concerns. A real superstar! I would recommend a visit to Bairstows Eves for your future property enquiries.

Saj · 8 July 2018

Agent replied

Thank you for the great review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Nelli and everyone involved at Bairstow Eves in the Banbury branch. Kind regards, Sarah.

1/5

Google

No Star - This company is useless!! Awful Service!! from the lettings department to the sales department. DONT USE THEM - you will end up chasing them for everything. Communication is very bad. They don’t email you or call you back. I wouldn’t recommend them they need training on customer services with immediate effect.

Anne · 13 February 2019

Agent replied

Good afternoon, Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Performance Director so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy.

5/5

Google

I have had the pleasure of working with Rebecca and she was always very friendly and helpful.

Monika · 6 April 2024

Agent replied · 5 June 2024

Monika Bilverstone thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Ruth · 23 June 2021

Agent replied

Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

From the moment I walked into the office the team were welcoming and helpful. Nothing was too much trouble. Would not hesitate to recommend them.

Carol · 27 July 2023

Agent replied · 30 July 2023

Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

Such a lovely group of staff was served by a girl called peri she was so helpful, gave me the best advice and helped me find my amazing property. thank you so much for your help would definitely recommend any one who is looking for a house

Syan · 14 May 2019

Agent replied

Hi Syan, thank you for your 5* review. All the best, Mike.

1/5

Google

Spoke to someone who had the poorest grasp of the English language and was a disaster to communicate my needs with as to a potential purchase. I had to keep repeating myself which didn't instill me with confidence so have decided to close my interest.

Lord · 24 February 2020

Agent replied

Hi Jaspal, I am sorry that you felt the need to leave such a comment. Should you wish to discuss any concern further; please contact us via review@countrywide.co.uk. Regards, Scott (Customer Relations)

5/5

Google

Thank you so much Bairstow Eves and Nelli one who helped us lot... Your are so kind and thank you for everything you 👍 …

Gethu · 1 April 2023

Agent replied · 30 July 2023

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Bairstow Eves's Google reviews Leave Bairstow Eves a review

Questions about Bairstow Eves Atherstone

How many reviews does Bairstow Eves Atherstone have?

Bairstow Eves's Atherstone office has 180 reviews across 1 platform: 180 on Google.

What is Bairstow Eves Atherstone's rating?

Bairstow Eves Atherstone is rated 4.4 out of 5 across all 180 reviews, and 4.4 out of 5 on Google from 180 reviews.

Where is Bairstow Eves's Atherstone office?

Bairstow Eves Atherstone, 6a Church Street, Atherstone, Warwickshire, CV9 1HA.

Is this your office? Claim your page.